A branchless national bank shipping consumer-facing AI faster than any large incumbent: Cash Coach, SoFi Coach and the acquired Composer strategy engine, on top of AI-heavy engineering and a Galileo/Technisys technology stack it also sells to others.
How is SoFi using AI?
SoFi Technologies, the San Francisco fintech that became a bank holding company in 2022 and now runs SoFi Bank, N.A. with about $50 billion of bank assets and 15.8 million members, is the most aggressive consumer-AI shipper among the 50 largest US banks. In the third quarter of 2025 it launched Cash Coach, an AI insights engine that looks across a member's SoFi and external accounts for cash earning 'two lousy basis points' at a big bank and suggests moving it or paying down a 25% credit card, explicitly a tool to pull deposits from incumbents. On 2 June 2026 it launched SoFi Coach, a chat-based financial guide built with its financial planners and trained, according to head of advice Brian Walsh, to present advice the way humans act on it (snowball over avalanche debt paydown); in testing nearly 70% of engaged members took a meaningful step such as paying down high-interest debt, and SoFi plans to add account opening, transfers and subscription cancellation. On 23 June 2026 it launched Composer by SoFi after acquiring Composer Securities, an AI platform that turns a plain-English investing idea into a back-tested, automatically executed strategy. Chief executive Anthony Noto, ranked ninth on American Banker's 2026 innovators list, frames these as a 'financial services productivity loop' that raises lifetime value; chief technology officer Jeremy Rishel (ranked 22nd) also oversees a stablecoin, SoFiUSD, and Bitcoin Lightning remittances. Engineering runs on AI too: a 2026 migration of the two-million-line mobile codebase was executed with LLM tools 'in every phase'. Financially, second-quarter 2026 revenue was a record $1.2 billion with net income of $157 million, 35% member growth and 51% of new products opened by existing members, and 2026 revenue guidance was raised to $4.75 to $4.85 billion. As a national bank SoFi's AI coaching sits squarely under OCC supervision and the CFPB's chatbot and adverse-action rules.
Lead bank
SoFi Bank, National Association
Assets (lead bank, Jun 30, 2026)
$57 billion
Charter
National bank (OCC); Utah-based subsidiary of a bank holding company
Headquarters
San Francisco, CA
Flagship platform
SoFi Coach, Composer by SoFi and the Galileo / Technisys stack
AI leadership
Anthony Noto · Jeremy Rishel · Brian Walsh · Lauren Anastasio · Kathleen Pierce-Gilmore · Arun Pinto · Adam Colclasure · Eric Schuppenhauer · Kelli Keough · Bill Borden
- Three consumer AI launches in nine months: Cash Coach (Q3 2025, deposit and debt optimisation), SoFi Coach (June 2026, chat-based guide built with financial planners) and Composer by SoFi (June 2026, natural-language investing strategies).
- Coach is designed for behaviour, not just maths: trained to position advice the way people act (snowball over avalanche) and evaluated by SoFi's human planners; ~70% of engaged testers took action.
- Agentic roadmap stated: Coach to open accounts, set up contributions, transfer money and cancel subscriptions; Composer already executes strategies automatically under investor-set rules.
- AI as a deposit weapon: Cash Coach explicitly targets cash and card balances held at big banks; CEO calls it a 'financial services productivity loop'.
- Engineering at scale with AI: the two-million-line Flutter mobile monorepo's design-system migration used LLM tools from scoping to code review, on 40,000-plus automated tests.
- Scale and growth: 15.8 million members, record $1.2 billion Q2 2026 revenue, $157 million net income, guidance raised to $4.75 to $4.85 billion; leadership ranked ninth (Noto) and 22nd (Rishel) among 2026 innovators.
- Coach in use: nearly half a million conversations with over 90% positive feedback by the Q2 2026 results (29 July 2026); recommended actions still need the member's authorisation, and rule sets escalate out-of-scope questions to human planners.
- AI beyond the app: an AI Personal Loan Doc Coach in lending (Q1 2026), Poetic's AI agents running fraud investigations end-to-end with auto-decisioning (June 2026), and an AI/ML real-time payment-risk platform sold through the Technology Platform segment.
- The 2025 10-K lists 'liabilities related to the data, models, and use of artificial intelligence' among its summary risk factors and says 'our current use of AI and machine learning is limited' even as systems grow 'increasingly reliant' on it.
- Claude is in SoFi's engineering stack: the 6 July 2026 engineering blog describes an in-house 'merge-review-bot' built on Claude on Bedrock, Claude looped on unit and end-to-end tests until coverage reached 80%, a third-party reviewer (Gitar.ai) and a vendor (Cequence) for MCP authentication. SoFi has not named the model provider behind member-facing SoFi Coach.
- OpenAI's link is indirect: OpenAI took part in the $50 million Series A of Poetic (10 June 2026, $500 million valuation, led by Kleiner Perkins), whose agents ran SoFi's fraud investigations end-to-end at 99%+ quality in five weeks. SoFi has disclosed no contract with OpenAI or Anthropic; it only offers members private-market funds with exposure to both.
- One AI patent is public: US 11,928,730 B1, 'Training machine learning models with fairness improvement' (filed 30 May 2023, granted 12 March 2024, classed G06Q 40/03 credit and loans), assigned to Social Finance, Inc. dba SoFi, with a continuation published 5 December 2024. Galileo's older patents sit under Galileo Processing, Inc. and cover payments, not AI.
- Credit decisioning runs on a vendor: Oscilar's AI Risk Decisioning platform covers SoFi's credit underwriting, collections and fraud; Oscilar reports SoFi deploys new credit-risk strategies 50% faster (days, not weeks) with 30%+ faster decisioning. On the Q1 2026 call Noto said SoFi was testing new credit-model features on enhanced data pools that could extend credit to more members.
- The platform SoFi sells is shrinking even as its AI is built into it: Technology Platform net revenue fell 23% to $84.5 million in Q2 2026 and Galileo accounts to 134.8 million from 160.0 million a year earlier (10-Q). SoFi paid $1.2 billion for Galileo and $915 million for Technisys, per Forbes, and is rebranding the unit SoFi Technology Solutions.
- Stablecoin, not agentic payments, is the live payments work: SoFiUSD launched in December 2025, reached members on 27 May 2026 ($52.5 million outstanding at 30 June) and went live as Mastercard card settlement on 22 September 2026 for a card programme of more than $25 billion a year. SoFi Tech Solutions published an agentic-payments guide in October 2025 but has announced no agent-payment product.
- Coach is staffed by people: SoFi has about a dozen financial planners, has cut none and does not plan to, and the planner team 'is the resource and source of truth' that grades Coach's answers (Banking Dive; The Financial Brand).
What is SoFi Coach, Composer by SoFi and the Galileo / Technisys stack?
SoFi's consumer AI runs inside its 'everything app'. Cash Coach (third quarter 2025) scans a member's SoFi and external accounts for 'suboptimal' cash and suggests moving deposits or paying down high-rate cards. SoFi Coach (2 June 2026) is a chat-based financial guide built with the firm's financial planners, connected to more than 12,000 institutions through Relay; in testing nearly 70% of engaged members took a meaningful financial action, and SoFi plans to let it open accounts, transfer money and pay down debt over time. Composer by SoFi (23 June 2026), from the acquisition of Composer Securities, lets investors describe a strategy in plain English, back-test it and automate execution, with more than 2,000 community strategies. Underneath sit Galileo and Technisys, the payment-processing and core-banking platforms SoFi owns and sells to other institutions, plus a two-million-line Flutter mobile monorepo whose 2025 to 2026 design-system migration was executed with AI tools in scoping, coding, review and testing.[2][7][8][21]
What AI partnerships and patents does SoFi have?
SoFi's named AI partners are mostly vendors for risk and engineering work: Oscilar for credit and fraud decisioning, Poetic for fraud investigations, Socure for first-party fraud data, and Claude on Bedrock, Gitar.ai and Cequence in software engineering. SoFi has not named the model provider behind SoFi Coach. It holds one public AI patent, on fairness-constrained model training, with a published continuation. OpenAI and Anthropic appear only as an investor in Poetic and as private-market exposure offered to members; no direct SoFi contract with either is public.[40][20][28][21][41][42][38][37]
| Item | What it is | Status | Date |
|---|---|---|---|
| US 11,928,730 B1 | Training machine learning models with fairness improvement (credit and loans; assignee Social Finance, Inc. dba SoFi) | Granted | 2024-03-12[41] |
| US 2024/0403952 A1 | Continuation of the fairness patent; Google Patents lists it as abandoned | Published application | 2024-12-05[42] |
| Oscilar | AI risk-decisioning platform for credit underwriting, collections and fraud; SoFi reports weeks-to-days strategy deployment | In production | 2026-06-03[40] |
| Poetic | AI platform that ran SoFi fraud investigations end-to-end; OpenAI is an investor in its Series A | In production | 2026-06-10[20] |
| Claude on Bedrock (Anthropic via Amazon) | In-house merge-review-bot and agentic test loops in the mobile monorepo | In production | 2026-07-06[21] |
| Gitar.ai and Cequence | Third-party AI code review and CI fixer; MCP authentication and proxy management | In production | 2026-07-06[21] |
| Socure | Founding member of its first-party fraud consortium | In production | 2024-12-05[28] |
| CAZ Investments and AngelList | Three private-market funds that may hold OpenAI, Anthropic and others | Offered to members | 2026-08-05[37] |
| Cyberbank Konecta | SoFi-owned conversational AI engine from Galileo and Technisys, used by SoFi and sold to banks | In production | 2025-07-30[44] |
What has SoFi done on AI, and when?
- Sep 22, 2026
SoFiUSD settlement live on Mastercard[35]
SoFi Bank migrates its card programme, expected to exceed $25 billion a year, to stablecoin settlement; SoFi presents it as Big Business Banking for merchants.
- Aug 21, 2026
Coach rolled out widely; actions still member-authorised[19]
Soft launch to SoFi Plus in June, wide rollout in July, more than half a million conversations by mid-August; a planner team is the 'source of truth' for evaluating answers.
- Aug 14, 2026
Coach's escalation rules described[18]
Built on eight years and tens of thousands of planner conversations; rule sets hand out-of-scope questions to a human.
- Aug 6, 2026
Q2 10-Q: Technology Platform shrinks; AI named as a cyber threat[12]
Technology Platform net revenue fell 23% to $84.5 million and accounts to 134.8 million; $52.5 million of SoFiUSD was outstanding; the filing says threat actors increasingly use AI to scale attacks.
- Aug 6, 2026
Q2 10-Q: Composer and Peach acquisitions closed[12]
Composer (AI investing in 'everyday language') joins Financial Services; Peach Finance's loan-servicing platform joins the Technology Platform, which also sells a conversational AI engine and an AI/ML payment-risk platform.
- Aug 5, 2026
- Jul 29, 2026
Q2 call: Coach data scale and a promise of actions[31]
Noto says Relay spans 12,000 institutions, 6.5 billion transactions and about $0.75 trillion of balances, that Coach will 'soon' act on members' behalf, and that automated subscription cancellation arrives later in 2026.
- Jul 29, 2026
- Jul 29, 2026
Record second-quarter 2026[9]
Revenue $1.2 billion; net income $157 million; 15.8 million members; guidance raised.
- Jul 6, 2026
Engineering blog names Claude, Gitar.ai and Cequence[21]
An in-house merge-review-bot runs on Claude on Bedrock, Claude iterates tests to 80% coverage, Gitar.ai reviews merge requests, and Cequence handles MCP authentication across a monorepo with more than 150 contributors and weekly releases.
- Jul 6, 2026
AI-executed mobile design-system migration[21]
LLM tools in every phase of a two-million-line Flutter migration.
- Jun 23, 2026
- Jun 10, 2026
OpenAI invests in Poetic, SoFi's fraud-agent vendor[20]
OpenAI is among the investors in Poetic's $50 million Series A at a $500 million valuation; the release names SoFi as a deployment.
- Jun 10, 2026
Poetic's AI agents run SoFi fraud investigations[20]
The vendor says it reached 99%+ quality executing fraud investigations end-to-end at SoFi in five weeks; the CEO cites auto-decisioning that restores member access 'right away'.
- Jun 9, 2026
What SoFi learned testing Coach[5]
Advice reframed for human behaviour; more autonomy planned over time.
- Jun 3, 2026
Oscilar names SoFi in its AI Agent Hub launch[40]
Oscilar reports SoFi cut time-to-market for credit-risk strategies by 50% using its Workflow Generator Agent and improved decisioning speed by more than 30%.
- Jun 2, 2026
SoFi Coach launched for SoFi Plus members[7]
Chat-based guide built with planners; ~70% of engaged testers acted.
- Jun 1, 2026
- May 27, 2026
- Apr 29, 2026
Q1 call: credit-model tests and a 600-data-point risk platform[32][46]
Noto says Personal Loan Doc Coach uses AI to validate pay stubs, SoFi is testing credit-model features on enhanced data pools, and the risk and fraud platform has seven products whose models often use over 600 data points per decision. The Galileo and Technisys business is being rebranded SoFi Technology Solutions.
- Apr 29, 2026
AI Personal Loan Doc Coach rolled out[14]
Q1 2026 results: an AI-powered document coach to streamline the personal-loan application process.
- Apr 29, 2026
- Mar 5, 2026
Templum window gives SoFi members OpenAI and Perplexity exposure[38]
A 5 to 30 March 2026 Cosmos Fund offering for accredited SoFi members; Templum states it has no affiliation with OpenAI, Perplexity AI or Colossal Biosciences.
- Mar 3, 2026
Mastercard partnership for SoFiUSD settlement[34]
SoFi and Mastercard agree to explore card settlement in SoFiUSD, with support expected across the Mastercard Multi-Token Network; SoFi Bank is to settle its own card transactions in SoFiUSD.
- Feb 17, 2026
2025 10-K flags AI model and data liabilities[11]
Summary risk factors include AI data, models and use; the filing calls current AI and machine-learning use 'limited' but notes growing reliance, third-party AI and AI-enhanced cyberattacks, and describes the Cash Coach feature.
- Jan 30, 2026
Q4 2025 call: SoFi positions itself between crypto and AI cycles[33]
Noto says SoFi is 'uniquely positioned to benefit from both the crypto and AI technology super cycles' and that it 'fully' leverages AI; 13.7 million members and the first $1 billion revenue quarter.
- Oct 28, 2025
Q3 2025 results: 'accelerating innovation in crypto, blockchain, and AI'[13]
The earnings release (8-K exhibit) names AI a growth theme alongside crypto and lists the AI-powered Cash Coach, 'with further innovations planned in 2026'.
- Oct 28, 2025
Cash Coach launched to target big-bank deposits[2]
AI insights engine across SoFi and external accounts; a fuller SoFi Coach promised for 2026.
- Oct 8, 2025
SoFi Tech Solutions publishes agentic-payments guide[45]
A strategic guide for banks and fintechs on AI agents that execute payments; it describes a market view and Galileo products for fraud controls, not an agent-payment product SoFi has launched.
- Jul 14, 2025
SoFi Tech Solutions on conversational AI[22]
SoFi's own deployment of Galileo's Konecta cut chat abandonment 50% and sped responses 65%.
- Dec 5, 2024
Founding member of Socure's first-party fraud consortium[28]
Socure named SoFi among the fintech founding members of a consortium that shares dispute, payment-denial and account-closure data to detect first-party fraud.
- Sep 10, 2024
Galileo launches ML risk score for clients[43]
Galileo Instant Verification Engine and the Transaction Risk GScore add real-time account verification and machine-learning risk scoring to its Payment Risk Platform.
- Mar 12, 2024
US patent granted on fairness-constrained ML training[41][42]
US 11,928,730 B1, assigned to Social Finance, Inc. dba SoFi, covers training machine-learning models with fairness improvement for credit decisions (inventors Feng, Liu, Bedi, Webster; filed 30 May 2023). A continuation, US 2024/0403952 A1, was published on 5 December 2024.
- Sep 23, 2021
- Mar 24, 2021
Named as a Feedzai user[23]
Feedzai's $200 million Series D release named SoFi among fintechs already using its AI-powered risk-management software (no later confirmation found).
Where does SoFi use AI today?
| System | What it does | Status | Use case |
|---|---|---|---|
| SoFi Coach[7][5] | Chat-based AI financial guide on member and external account data; planner-built. | Rolling out | Customer-facing chatbots |
| Cash Coach[2] | AI insights engine that recommends moving idle cash and paying down high-rate debt. | In production | Customer-facing chatbots |
| Composer by SoFi[8][6] | Natural-language creation, back-testing and automated execution of investment strategies. | In production | Generative & agentic AI |
| Agentic actions inside Coach[7][2] | Planned: open accounts, set up contributions, transfer money, cancel subscriptions. | Announced | Generative & agentic AI |
| AI-assisted software engineering[21] | LLM tools in scoping, coding, review and testing of the mobile monorepo. | In production | Generative & agentic AI |
| Conversational AI support (Galileo Konecta)[22] | 50% lower chat abandonment, 65% faster responses. | In production | Customer-facing chatbots |
| AI fraud investigations (Poetic)[20] | Vendor AI executes fraud investigations end-to-end with auto-decisioning; 99%+ quality reported within five weeks. | In production | Fraud detection |
| Personal Loan Doc Coach[14] | AI-powered document coach that streamlines the personal-loan application. | In production | Credit scoring & underwriting |
| AI/ML real-time payment-risk platform for clients[12] | Technology Platform add-on that uses AI and machine learning for clients' payment-fraud mitigation, sold alongside a conversational AI engine. | In production | Fraud detection |
| AI risk-factor disclosure[11] | 10-K: AI data and model liabilities, third parties' use of AI, hard-to-detect errors in machine-learning systems, AI-enhanced cyberattacks and California's automated-decision rules. | In production | Model risk management |
| Planner-evaluated Coach with human escalation[19][18] | Financial planners evaluate Coach's answers; rule sets escalate out-of-scope conversations; actions require member authorisation. | In production | AI governance (general) |
| Socure identity verification and fraud prevention[27][28][29] | Socure named SoFi a marquee customer in 2021 and a founding member of its First-Party Fraud Consortium in December 2024, and its company page still lists SoFi among organisations using it; SoFi has not described the deployment. | In production | Fraud detection |
| Oscilar AI risk decisioning for credit strategy[40][32] | SoFi selected Oscilar to unify credit underwriting, collections and fraud decisioning; Oscilar reports 50% faster deployment of credit-risk strategies and 30%+ faster decisioning, and Noto says SoFi is testing new credit-model features on enhanced data pools. | In production | Credit scoring & underwriting |
| Fairness-constrained ML training (patent)[41][42] | US 11,928,730 B1 describes training machine-learning models with a fairness improvement for financial decisions such as credit; SoFi has not said whether it runs in production. | Announced | Fair lending & discrimination |
| Claude-based code review and agentic test loops[21] | An in-house review bot on Claude on Bedrock, Claude iterating tests to 80% coverage, repo-level skills and AGENTS.md files, and an MCP wrapper for internal tools; the blog says LLM tools are now 'indispensable' in mobile workflows. | In production | AI-generated code & coding agents |
| Composer: AI builds strategies, fixed rules execute them[48][8] | SoFi says Composer uses AI to help investors build rules-based strategies that then run automatically under predefined weights, conditions and filters, rather than letting an agent make continuous trading decisions. | In production | Trading & capital markets |
| Galileo Instant Verification Engine and Transaction Risk GScore[43][32] | Real-time external-account and ownership verification plus a machine-learning risk score sold to Galileo clients; SoFi's risk platform now lists seven products whose models often use over 600 data points per decision. | In production | Fraud detection |
Use-case links open the tracker's rules-by-use-case matrix: which documents govern each system type.
Which AI vendors and fintechs does SoFi work with?
| Company | What SoFi uses it for | Status | Category |
|---|---|---|---|
| Feedzai | Named client (2021): Feedzai's March 2021 funding release lists SoFi among fintechs using its AI risk-management solutions; no later confirmation found. | Selected | Fraud detection |
| Socure | Identity verification and fraud prevention; named a marquee customer in Socure's 2021 Series E release and a founding member of its First-Party Fraud Consortium (2024) | In production | Fraud detection |
| Provenir | Provenir decisioning platform; Provenir says SoFi went live within 10 weeks at 57% lower cost than anticipated (vendor-reported; the use case is not described) | In production | Credit decisioning |
| Ocrolus | Named client (2021, 2023): Ocrolus said in 2021 that it 'powers document workflows' for SoFi and named SoFi again in a May 2023 release; no later confirmation found. | Selected | Document AI |
Each vendor and fintech page cites the source for the relationship, and vendor pages list products, pricing and other bank customers. Compare AI tools for banks by category, or read the fintech and neobank AI dossiers.
What has SoFi disclosed in numbers?
| Metric | Value | As of |
|---|---|---|
| Members | 15.8 million (+35% y/y)[9] | Jul 29, 2026 |
| Second-quarter 2026 net revenue / net income | $1.2 billion / $157 million[9] | Jul 29, 2026 |
| Engaged Coach testers who took a meaningful financial action | ≈ 70%[7] | Jun 2, 2026 |
| Community-built strategies on Composer | > 2,000[8] | Jun 23, 2026 |
| Institutions connectable through Relay | > 12,000[7] | Jun 2, 2026 |
| Mobile monorepo migrated with AI tooling | > 2 million lines; 40,000+ tests[21] | Jul 6, 2026 |
| 2026 adjusted net revenue guidance | $4.75–4.85 billion[9] | Jul 29, 2026 |
| SoFi Coach conversations / positive feedback | Nearly 500,000 / over 90%[15][16] | Jul 29, 2026 |
| Quality reached by Poetic's AI on end-to-end fraud investigations | 99%+ within five weeks[20] | Jun 10, 2026 |
| Technology Platform net revenue, Q2 2026 (y/y) | $84.5 million (-23%)[12] | Aug 6, 2026 |
| Galileo total accounts, 30 June 2026 vs 2025 | 134.8 million vs 160.0 million (-16%)[12] | Aug 6, 2026 |
| SoFiUSD outstanding, backed by an equal amount of cash | $52.5 million[12] | Jun 30, 2026 |
| Card programme moved to SoFiUSD settlement on Mastercard | > $25 billion annualised[35] | Sep 22, 2026 |
| Data behind SoFi Relay and Coach | 12,000 institutions; 6.5 billion transactions; ~$0.75 trillion of balances[31] | Jul 29, 2026 |
| Faster deployment of credit-risk strategies after moving to Oscilar | 50% faster; 30%+ faster decisioning[40] | Jun 3, 2026 |
| Acquisition prices of the platforms SoFi now sells (Galileo / Technisys) | $1.2 billion (2020) / $915 million (2022)[47] | Jun 16, 2026 |
| Financial planners at SoFi (none cut because of Coach) | About a dozen[5] | Jun 9, 2026 |
“Ultimately, SoFi Coach will supercharge financial services productivity loop and lead to a deeper relationship that drives a higher lifetime value.”[2]
Anthony Noto · Chief Executive Officer · Oct 28, 2025
“With auto-decisioning, members get access restored right away, instead of days. As we've scaled across the business, we've seen 100% process adherence, even in our most complex compliance investigations.”[20]
Anthony Noto · Chief Executive Officer · Jun 10, 2026
“We're not taking any level of autonomy from the member.”[19]
Lauren Anastasio · Principal Financial Planning Expert and AI Financial Coach Domain Lead · Aug 21, 2026
“There are going to be clear rule sets that are built in.”[18]
Brian Walsh · Head of Advice and Planning · Aug 14, 2026
“Here's what the math and the science say, but here's how humans actually behave, so let's position it this way, so that way, they're more likely to take positive action in their lives.”[5]
Brian Walsh · Head of Advice and Planning · Jun 9, 2026
“SoFi Coach brings together 3 things no other company can: the full picture of a member's personal finances across their SoFi products and third-party products, the trust and security of a regulated bank and soon, the ability to perform actions on behalf of our members.”[31]
Anthony Noto · Chief Executive Officer · Jul 29, 2026
“As AI becomes a foundational part of investing, Composer by SoFi strengthens our ability to deliver powerful investing tools through an experience that is simple, intuitive, and accessible.”[8][48]
Anthony Noto · Chief Executive Officer · Jun 23, 2026
“We're rolling out our Personal Loan Doc Coach which uses AI to validate members pay subs and other documents, streamlining the application experience and driving cost savings over time.”[32]
Anthony Noto · Chief Executive Officer · Apr 29, 2026
“We can easily launch and iterate new policies and adapt with unprecedented speed.”[40]
Adam Colclasure · Senior Director, Risk Data and Decisioning · Jun 3, 2026
“SoFiUSD is at the heart of our strategy to make it faster, cheaper, and safer for people around the world to move money.”[34]
Anthony Noto · Chief Executive Officer · Mar 3, 2026
Who runs AI at SoFi?
Anthony NotoLinkedIn ↗
Jeremy RishelLinkedIn ↗
Chief Technology Officer[4]
Brian WalshLinkedIn ↗
Lauren Anastasio
Principal Financial Planning Expert and AI Financial Coach Domain Lead[19]
Kathleen Pierce-Gilmore
President, SoFi Technology Solutions (Galileo, Technisys, Cyberbank Konecta)[30][44]
Arun Pinto
Chief Risk Officer[30]
Adam Colclasure
Senior Director, Risk Data and Decisioning (credit and fraud decisioning on Oscilar)[40]
Eric Schuppenhauer
EVP, Group Business Unit Leader for Borrow (personal loans, home loans, pricing and SoFi Bank, N.A.)[30][32]
Kelli Keough
EVP, Group Business Unit Leader for Spend, Invest, Protect and Save (Invest, where Composer sits)[30][12]
Bill Borden
Director; Corporate Vice President, Financial Services at Microsoft[30]
What AI roles is SoFi hiring for?
Data as of · 4 AI-titled postings · read from SoFi's own careers site, re-checked weekly
4 open AI-related postings on SoFi's careers site as of Oct 25, 2026. A snapshot of current openings, not a source: postings close. Compare with other banks on which banks are hiring for AI.
Sr Director, Head of Enterprise Applied AI
CA - San Francisco · posted
Sr Staff Forward Deployed Engineer, Enterprise AI
WA - Seattle; CA - San Francisco; UT - Cottonwood Heights · posted
CA - San Francisco · posted
Principal Software Engineer, Data Platform — Data Trust & AI Context
WA - Seattle; UT - Cottonwood Heights; CA - San Francisco · posted
Which regulators govern SoFi's AI?
| Authority | Why it matters here | Documents |
|---|---|---|
| OCC | SoFi Bank, N.A. is a national bank; AI coaching that recommends moving deposits and paying debt, and agentic actions, fall under OCC model-risk and gen-AI supervision. | OCC Bulletin 2026-13 OCC Semiannual Risk Perspective, Spring 2026 |
| CFPB | Consumer-facing AI chat that gives financial guidance and could take actions is the core case in the CFPB's chatbot circular; lending recommendations touch ECOA. | CFPB Chatbots in Consumer Finance (issue spotlight, 2023) ECOA / Regulation B adverse action (15 U.S.C. 1691(d); 12 CFR 1002.9) |
| SEC | Composer executes investment strategies and Coach discusses portfolios; the SEC's predictive-analytics and AI-washing focus applies to the broker-dealer and adviser entities. | SEC Predictive Data Analytics proposal (34-97990) Division of Examinations FY2026 Priorities |
| Federal Reserve | Holding-company oversight of model risk across the Galileo and Technisys platforms SoFi also sells to third parties. | SR 11-7 SR 23-4 |
Side by side: SR 11-7 vs SR 26-2 · OCC vs CFPB on AI lending · PRA SS1/23 vs SR 26-2 · MAS AI Risk Management Guidelines vs SR 26-2 · all comparisons.
What does the public record suggest about SoFi's AI strategy?
Analysis by BankingNewsAI from the sources cited on this page. Observations, not advice.
01
Coach is the first mass-market agentic-banking test
Once it opens accounts and moves money, every UDAAP, ECOA and Reg E question about AI acting for consumers lands on SoFi first; its planner-in-the-loop design is the right posture.
02
Composer moves AI from advice to execution
Automated strategy execution for retail investors is where SEC scrutiny of conflicts and disclosure is sharpest; the 'information, not advice' line will be tested.
03
Behaviour-trained advice needs documented rationale
Recommending snowball over avalanche is defensible; examiners will want the reasoning recorded so 'suboptimal' guidance is not read as steering.
04
AI in engineering is a model-risk blind spot
LLM-generated production code across the mobile app is a change-management and software-supply-chain exposure that model-risk frameworks were not written for.
Where does the SoFi record go deeper?
5 topic pages under this profile, each answering one question from the same sourced record.
Which leader rankings does SoFi appear in?
3 of the computed leaders rankings include SoFi, each ranked from the same sourced bank pages.
How does SoFi compare with its peers?
- How does SoFi Technologies compare with its peers on AI and technology?
- SoFi Technologies competitors and alternatives, by business line
Its peer group on this site, by business model and size:
What AI products does SoFi offer?
Three: Cash Coach (launched in the third quarter of 2025), which scans a member's accounts for idle cash and expensive debt; SoFi Coach (2 June 2026), a chat-based AI financial guide built with SoFi's financial planners that helps members track spending, manage debt and plan goals; and Composer by SoFi (23 June 2026), which turns a plain-English investing idea into a back-tested, automatically executed strategy.
How widely is SoFi Coach used?
SoFi reported that Coach had generated nearly half a million conversations with over 90% positive feedback by its second-quarter 2026 results on 29 July 2026, with more than half of interactions about investing. It soft-launched to SoFi Plus members in June and rolled out widely in July 2026.
Will SoFi Coach take actions on a member's behalf?
Not yet. At launch Coach gives personalised information and next steps. SoFi has said that over time it plans to let Coach open accounts, set up recurring contributions, transfer money and pay down debt, and its head of advice has said autonomy will be added gradually because some members want automation and others do not.
Who leads AI at SoFi?
SoFi has no publicly named chief AI officer or chief data officer. Chief executive Anthony Noto sponsors the programme and reports on it each quarter, and chief technology officer Jeremy Rishel oversees technology strategy and emerging technology. Brian Walsh, head of advice and planning, runs SoFi Coach with Lauren Anastasio, the AI financial coach domain lead, whose planner team grades Coach's answers. Kathleen Pierce-Gilmore is president of SoFi Technology Solutions, which sells Galileo and Technisys products. Arun Pinto is chief risk officer, and Adam Colclasure, senior director of risk data and decisioning, is the named SoFi contact for the Oscilar credit work.
Does SoFi work with OpenAI or Anthropic?
Yes, with OpenAI: a 14 August 2026 sofi.com article says SoFi Coach was 'built in collaboration with OpenAI', without naming the model. Its 6 July 2026 engineering blog says an in-house code-review bot runs Claude on Bedrock and that Claude iterated tests to 80% coverage. OpenAI invested in Poetic, whose agents ran SoFi's fraud investigations. Members can buy private-market funds with exposure to OpenAI (Templum, March 2026) and Anthropic (Cosmos Fund class, April 2025; CAZ and AngelList funds, August 2026), and Templum states it has no affiliation with OpenAI.
What is SoFi doing with stablecoins and agentic payments?
SoFiUSD, a fully reserved dollar stablecoin issued by SoFi Bank, N.A., launched in December 2025, opened to members on Ethereum and Solana on 27 May 2026 and had $52.5 million outstanding on 30 June. Mastercard settlement in SoFiUSD went live on 22 September 2026 for a card programme above $25 billion a year. SoFi Tech Solutions published an agentic-payments guide in October 2025, but no agent-payment product exists; the nearest step is Coach, which SoFi plans to let open accounts, transfer money and cancel subscriptions.
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- SoFi Technologies, Inc. Annual Report on Form 10-K for 2025
- SoFi Technologies, Inc. Quarterly Report on Form 10-Q, quarter ended 30 June 2026
- SoFi third-quarter 2025 earnings release (8-K Exhibit 99.1)
- SoFi first-quarter 2026 earnings release (8-K Exhibit 99.1)
- SoFi second-quarter 2026 earnings release (8-K Exhibit 99.1)
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- About Socure (undated page, retrieved 2026-09-24)
- Our Leadership Team (undated page, retrieved 2026-10-14)
- SoFi (SOFI) Q2 2026 Earnings Call Transcript
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