By fraud, AML and credit AI use cases in production, the banks that lead are Zions, Citi, Western Alliance, FNBO and SoFi: Zions (6 in production of 9; Fraud-related loan loss, Q3 2025: $50 million (Oct 20, 2025)); Citi (7 in production of 7; Cards approval-rate gain from new AI models: +100 basis points (May…); Western Alliance (6 in production of 6; Fraudulent class-action claims prevented in 2024: 723 million+ (Apr…); FNBO (5 in production of 7; Fraud-case investigation with Pindrop Fraud Assist…); SoFi (6 in production of 7; Quality reached by Poetic's AI on end-to-end fraud investigations…). 104 of the 140 profiled banks describe AI for fraud detection or AML in production and 57 describe AI in credit decisioning in production; fraud is the most widely disclosed AI use in banking, credit the most regulated.
Data as of Oct 6, 2026 · 140 banks profiled (120 US, 20 non-US) · 131 with evidence on this topic · 85 sources cited below · ranked answer, not a comparison
Which banks run AI for fraud, AML and credit decisioning in production?
The 30 highest of 131 banks with a fraud, AML/KYC, credit-underwriting or fair-lending AI use case on their page, each with its stage. Figure: the first disclosed number on the bank's page about fraud, AML, approvals, losses or alerts (a result where the bank gives one, a loss or exposure figure where that is what it reports); "results not disclosed" means the bank describes the system but no figure.
| # | Bank | Fraud and AML use cases (stage) | Credit decisioning use cases (stage) | Disclosed figure (fraud, AML or credit) | In production / score | Status | Date | Sources |
|---|---|---|---|---|---|---|---|---|
| 1 | Zions | AI in targeted fraud-detection workflows (in production) · AI for client authentication (in production) · AI on wire-room and AML/BSA false positives (in production) | Unstructured-document processing for onboarding and origination (in production) · AI in credit review, appraisal review and financial-statement spreading (in production) · AI in credit examination and treasury-management operations (rolling out) | Fraud-related loan loss, Q3 2025: $50 million (Oct 20, 2025) | 6 in production of 9 · score 17 | In production | Aug 5, 2026 | American Banker ↗ · Yahoo Finance ↗ · Earnings call transcript (The Motley Fool) ↗ |
| 2 | Citi | Faster account opening and onboarding (in production) · Behavioural biometrics (BioCatch) (in production) · Socure identity verification (in production) | Cards approval models (in production) | Cards approval-rate gain from new AI models: +100 basis points (May 7, 2026) | 7 in production of 7 · score 16 | In production | Sep 28, 2026 | Reuters ↗ · The Wall Street Journal ↗ · American Banker ↗ |
| 3 | Western Alliance | Triangle of Fraud Protection (Digital Disbursements) (in production) · AI triage in financial-crimes compliance (in production) · ClaimScore AI claim validation inside the Triangle (in production) | Credit agreement review and lending lifecycle redesign (in production) · AI as an underwriting theme in innovation banking (in production) · Venture debt to AI-product companies (Ordway) (in production) | Fraudulent class-action claims prevented in 2024: 723 million+ (Apr 4, 2025) | 6 in production of 6 · score 16 | In production | Aug 5, 2026 | American Banker ↗ · Western Alliance Bank ↗ · Western Alliance Bancorporation (SEC filings) ↗ |
| 4 | FNBO | Agentic alert triage and enhanced due diligence (in production) · Sanctions-screening agent (in production) · Pindrop Fraud Assist for card-fraud investigations (in production) | Upstart AI personal loans (nationwide expansion) (rolling out) · Upstart AI consumer-lending pilot (pilot) | Fraud-case investigation with Pindrop Fraud Assist (vendor-reported): Time −35–40%; analyst accuracy +50%; case productivity +42% (Mar 17, 2026) | 5 in production of 7 · score 16 | In production | Jun 24, 2026 | American Banker ↗ · Pindrop (GlobeNewswire) ↗ · FNBO ↗ |
| 5 | SoFi | AI fraud investigations (Poetic) (in production) · AI/ML real-time payment-risk platform for clients (in production) · Socure identity verification and fraud prevention (in production) | Personal Loan Doc Coach (in production) · Oscilar AI risk decisioning for credit strategy (in production) · Fairness-constrained ML training (patent) (announced) | Quality reached by Poetic's AI on end-to-end fraud investigations: 99%+ within five weeks (Jun 10, 2026) | 6 in production of 7 · score 15 | In production | Sep 24, 2026 | PR Newswire (Poetic) ↗ · SEC (SoFi Technologies 10-Q) ↗ · Socure (Business Wire) ↗ |
| 6 | Commonwealth Bank | Agentic fraud-pattern detection and rule generation (in production) · Scam and fraud detection across payments (in production) · AI bots that engage and disrupt scammers (Apate.ai) (in production) | AI-assisted and agentic business lending (pilot) | Signals monitored daily by fraud protection systems: more than 80 million (Apr 24, 2026) | 5 in production of 6 · score 15 | In production | Oct 14, 2026 | Commonwealth Bank of Australia ↗ · Finextra ↗ · Commonwealth Bank of Australia ↗ |
| 7 | KeyBank | NiCE Actimize X-Sight AI platform for fraud and AML (in production) · AI-deepfake fraud defence and client education (in production) · Generative-AI anti-money-laundering screening (pilot) | AI research support for commercial loan approvals (in production) · AI to accelerate credit decisioning (announced) | AML screening time with generative AI: 15 to 20 minutes, against several hours manually (Aug 14, 2025) | 3 in production of 6 · score 13 | In production | Apr 16, 2026 | NiCE Actimize (Business Wire) ↗ · KeyBank ↗ · Bank Automation News ↗ |
| 8 | Synchrony | Behavioural fraud detection and AI-enabled fraud defence (in production) · Cashflow analysis to identify credit washing (in production) | PRISM credit decisioning with cashflow data (in production) · PRISM across collections, identity and account management (in production) | Customers approved in 2025 via cashflow underwriting who would otherwise have been declined: Nearly 50,000 (up to 150,000 expected in 2026) (Dec 31, 2025) | 4 in production of 4 · score 12 | In production | Sep 30, 2026 | PYMNTS ↗ · Synchrony Financial (SEC filing) ↗ · Investing.com ↗ |
| 9 | BMO | AI alert triage and adverse-media search (in production) · FIS financial-crimes agent (Anthropic) (announced) | SmartDecision insurance underwriting (in production) · ARM automated review triage and portfolio monitoring (in production) · Aura commercial credit agent (rolling out) | Underwriting speed target: 50% faster by 2028 (Aug 6, 2026) | 3 in production of 5 · score 12 | In production | Aug 6, 2026 | Yahoo Finance Canada ↗ · Business Wire via FT Markets ↗ · CNW via FT Markets ↗ |
| 10 | TD | Fraud defence and claims (in production) · AI models in US AML monitoring and investigations (in production) · ML in transaction monitoring and the new KYC platform (in production) | Agentic lending pre-adjudication (rolling out) · Agentic mortgage funding and discharge (rolling out) | US BSA/AML remediation expense: $507 million fiscal 2025; about $550 million guided for fiscal 2026 (raised from $500 million) (Sep 17, 2026) | 3 in production of 6 · score 11 | In production | Oct 13, 2026 | Banking Dive ↗ · Banking Dive ↗ · Motley Fool (Yahoo Finance) ↗ |
| 11 | First Hawaiian | Deepfake and scam awareness for customers (in production) · AI voice-cloning scam education (in production) · Planned Zest Protect fraud detection (announced) | AI-based automated underwriting in consumer lending (Zest AI) (in production) | Automated credit-card decisions (vendor-reported, Zest AI): 55% of applications, from 4%; instant approvals 40%, from 4% (Jun 5, 2025) | 3 in production of 4 · score 11 | In production | Feb 11, 2026 | First Hawaiian Bank ↗ · First Hawaiian Bank ↗ · Zest AI (vendor case study) ↗ |
| 12 | Scotiabank | Machine learning for fraud and cyber detection (in production) · Customer-record validation and AML detection on Scotia Intelligence (in production) · Tangerine AML AI pilot (pilot) | Credit-card pre-approval and mortgage verification (in production) | Tangerine AML pilot: reduction in existing alert volumes: 37% (Feb 24, 2026) | 3 in production of 4 · score 11 | In production | Sep 14, 2026 | Bank Automation News ↗ · Scotiabank (CNW via Yahoo Finance) ↗ · Scotiabank (The Bank of Nova Scotia) ↗ |
| 13 | Société Générale | Mosaic external-fraud detection (in production) · Instant-KYC remote onboarding (in production) · AI document handling in securities-services KYC (in production) | Nacre overdraft-overrun decisions and Stella credit analysis (in production) · Active Shell financial-fragility early warning (in production) | results not disclosed | 5 in production of 5 · score 10 | In production | Feb 1, 2025 | Societe Generale ↗ · Societe Generale Securities Services ↗ |
| 14 | Merchants Bank of Indiana | Wire-fraud customer education (in production) · Mortgage-fraud exposure in multifamily lending (in production) | Multifamily and healthcare mortgage banking with securitisation (in production) · Credit risk transfer on multifamily and healthcare pools (in production) | Q2 2025 provision increase and charge-offs: Provision up $43.1 million (432%) to $53.0 million; $46.1 million of charge-offs on 14 customers, linked to appraisals and mortgage fraud (Jun 30, 2025) | 4 in production of 4 · score 10 | In production | Jul 28, 2026 | Merchants Bank of Indiana ↗ · Merchants Bancorp (PR Newswire) ↗ · Merchants Bancorp (PR Newswire) ↗ |
| 15 | Bread Financial | AI-enabled fraud and cyber threats (in production) · Proprietary fraud models including machine learning (in production) | Machine-learning credit models and possible deep learning (in production) · Collection scoring from 30 days past due (in production) | Fraud-related operational losses: $65 million in each of 2025 and 2024 (Dec 31, 2025) | 4 in production of 4 · score 10 | In production | Feb 13, 2026 | Bread Financial Holdings (SEC filing) ↗ · Investing.com ↗ · Investing.com ↗ |
| 16 | BofA | AI fraud-detection models (in production) · Behavioural biometrics (BioCatch) (in production) · Person-to-person payment fraud analysis (in production) | no credit use case described | Fraud losses since 2018: cut in half through AI-enabled processes (Nov 5, 2025) | 3 in production of 3 · score 10 | In production | Jul 8, 2026 | Bank of America (SEC filings) ↗ · American Banker ↗ · American Banker ↗ |
| 17 | BNP Paribas | Real-time transaction fraud detection (in production) · Identity-theft and forged-document detection at Personal Finance (in production) · KYC and compliance with Mistral AI models (rolling out) | Document AI for French mortgage files (in production) · Conversational income-and-expenditure assessment (rolling out) · AI agents for corporate credit memos (announced) | results not disclosed | 3 in production of 7 · score 10 | In production | Oct 5, 2026 | BNP Paribas ↗ · BNP Paribas Personal Finance ↗ · BNP Paribas ↗ |
| 18 | Banco Santander | Card-fraud claims automation (Brazil) (in production) · Openbank anti-money-laundering alert models (in production) · Synthetic fraud-network generator (gen-fraud-graph) (announced) | Credit-card eligibility at onboarding (Spain) (in production) · Discrimination testing with counterfactual comparators (mutatis-mutandis) (announced) | Card-fraud claims automation in Brazil: about 95% faster, up to 90% automated, error rate below 1% (Jun 22, 2026) | 3 in production of 5 · score 10 | In production | Jun 25, 2026 | Banco Santander ↗ · Banco Santander ↗ |
| 19 | BMO Financial Group | AI alert triage and adverse-media search (in production) · FIS Financial Crimes AI Agent (Claude) (announced) | SmartDecision life-insurance underwriting (in production) · Aura commercial credit agent (rolling out) | Commercial underwriting time target: Roughly 50% lower by fiscal 2028, with 70% of commercial processes powered by AI (Aug 6, 2026) | 2 in production of 4 · score 10 | In production | Sep 1, 2026 | Financial Post via Yahoo Finance Canada ↗ · FIS (Business Wire via FT Markets) ↗ · BMO Insurance (PR Newswire via Financial Post) ↗ |
| 20 | Banc of California | Generative-AI fraud guidance (in production) · Generative-AI voice-authentication fraud exposure (in production) · BSA review support (rolling out) | Venture banking for AI and technology start-ups (in production) · AI-enabled credit analysis and portfolio monitoring (in production) | results not disclosed | 4 in production of 5 · score 9 | In production | Jul 4, 2026 | Banc of California ↗ · SEC EDGAR ↗ · SEC EDGAR ↗ |
| 21 | Ameris | Customer education on AI-generated fraud (in production) · Photo ID scanning to flag fraudulent IDs (in production) · Voice ID upgrade with automated risk checks (rolling out) | Robotic process automation in insurance premium finance (in production) · AI exposure under fair-lending and equal-opportunity law (in production) | results not disclosed | 4 in production of 5 · score 9 | In production | Sep 24, 2026 | Ameris Bank ↗ · Ameris Bancorp (SEC filings) ↗ · Ameris Bank ↗ |
| 22 | Capital One | AML and cybersecurity models (in production) · MACAW fraud-call summaries (in production) · ProtectID dealer fraud screen (in production) | no credit use case described | results not disclosed | 4 in production of 4 · score 8 | In production | Sep 24, 2026 | Capital One ↗ · VentureBeat (sponsored by Capital One) ↗ · FinTech Breakthrough (GlobeNewswire) ↗ |
| 23 | Regions | Biometrics and caller monitoring (in production) · Deepfake and AI-scam education (in production) · Adaptive authentication and identity intelligence (in production) | Stress analysis of AI-ecosystem credit exposure (in production) | results not disclosed | 4 in production of 4 · score 8 | In production | Aug 7, 2026 | Regions Financial (SEC filing) ↗ · Regions Bank ↗ · Regions Financial (SEC filing) ↗ |
| 24 | CIBC | AI in fraud detection and credit monitoring (in production) · Enhanced AML capabilities in the US bank (in production) | DocuMind document intelligence for lending (in production) · Faster, more consistent credit decisions (in production) | results not disclosed | 4 in production of 4 · score 8 | In production | Aug 27, 2026 | CIBC ↗ · CIBC ↗ · CIBC via CNW (Yahoo Finance) ↗ |
| 25 | City National Florida | ACH and check Positive Pay, debit block and filtering (in production) · Card Control in the mobile app (in production) · Client education on AI voice-cloning and impersonation scams (in production) | Polly product and pricing engine for residential lending (in production) | results not disclosed | 4 in production of 4 · score 8 | In production | Oct 14, 2026 | City National Bank of Florida ↗ · City National Bank of Florida ↗ · City National Bank of Florida ↗ |
| 26 | First Horizon | AI-built detection rules for treasury-management payments (in production) | AI file-structure organisation for loan-application documents (in production) · Financial-statement spreading and credit-memo drafting (rolling out) · Automated CRE loan-origination documentation platform (rolling out) | results not disclosed | 2 in production of 6 · score 8 | In production | Oct 1, 2026 | Investing.com ↗ · Investing.com ↗ · Yahoo Finance ↗ |
| 27 | BankUnited | AI-fraud awareness programme (in production) · Commercial fraud-protection products (in production) | no credit use case described | Organisations reporting payment-fraud attempts in 2024: 79% (Jan 9, 2026) | 2 in production of 2 · score 8 | In production | Jun 4, 2026 | BankUnited ↗ · BankUnited ↗ · BankUnited ↗ |
| 28 | ING | AI-driven KYC and transaction monitoring (in production) · KYC back-office streamlining (rolling out) · Agentic payments with Worldline and Mastercard (pilot) | Instant credit decisions and AI-assisted mortgages (in production) | Instant credit decisions for consumer loans (Netherlands): 65% (Mar 18, 2026) | 2 in production of 4 · score 8 | In production | Oct 5, 2026 | ING Groep N.V. (SEC filing) ↗ · Computer Weekly ↗ · Investing.com ↗ |
| 29 | NatWest | Fraud Triage Agent in Cora (in production) · AI-based identity verification for business customers (in production) · Multimodal AI against deepfakes (announced) | no credit use case described | Fraud Triage Agent conversations since launch: Nearly 19,000 (Sep 25, 2026) | 2 in production of 4 · score 8 | In production | Sep 25, 2026 | NatWest Group ↗ · NatWest Group plc ↗ · NatWest Group ↗ |
| 30 | Santander US | Deepfake-scam education and AI fraud models (in production) · Openbank AI models for AML alert investigation (group) (in production) · Synthetic fraud-network data (Santander AI Lab) (announced) | Machine-learning auto credit risk on FICO Platform (in production) | results not disclosed | 3 in production of 4 · score 7 | In production | Jun 25, 2026 | American Banker ↗ · Banco Santander ↗ · Banco Santander ↗ |
Each row quotes the bank's page on this site; the bank link opens the full record with every source. “Not disclosed” means the page records nothing on that point. Banks absent from the table have no evidence on this topic on their page.
Which banks lead on fraud AI specifically, and which on credit AI?
The two domains ranked separately by use cases in production, then described; ten each.
| Domain | # | Bank | Use cases in production / described |
|---|---|---|---|
| Fraud and AML | 1 | Citi | 6 / 6: Faster account opening and onboarding · Behavioural biometrics (BioCatch) |
| Fraud and AML | 2 | FNBO | 5 / 5: Agentic alert triage and enhanced due diligence · Sanctions-screening agent |
| Fraud and AML | 3 | Commonwealth Bank | 5 / 5: Agentic fraud-pattern detection and rule generation · Scam and fraud detection across payments |
| Fraud and AML | 4 | Capital One | 4 / 4: AML and cybersecurity models · MACAW fraud-call summaries |
| Fraud and AML | 5 | Zions | 4 / 4: AI in targeted fraud-detection workflows · AI for client authentication |
| Fraud and AML | 6 | SoFi | 4 / 4: AI fraud investigations (Poetic) · AI/ML real-time payment-risk platform for clients |
| Fraud and AML | 7 | TD | 3 / 4: Fraud defence and claims · AI models in US AML monitoring and investigations |
| Fraud and AML | 8 | BofA | 3 / 3: AI fraud-detection models · Behavioural biometrics (BioCatch) |
| Fraud and AML | 9 | Regions | 3 / 3: Biometrics and caller monitoring · Deepfake and AI-scam education |
| Fraud and AML | 10 | Western Alliance | 3 / 3: Triangle of Fraud Protection (Digital Disbursements) · AI triage in financial-crimes compliance |
| Credit decisioning | 1 | Western Alliance | 3 / 3: Credit agreement review and lending lifecycle redesign · AI as an underwriting theme in innovation banking |
| Credit decisioning | 2 | Stifel Bank | 3 / 3: Fund banking and wealth-linked lending · Venture lending to AI companies |
| Credit decisioning | 3 | Zions | 2 / 5: Unstructured-document processing for onboarding and origination · AI in credit review, appraisal review and financial-statement spreading |
| Credit decisioning | 4 | BMO | 2 / 3: SmartDecision insurance underwriting · ARM automated review triage and portfolio monitoring |
| Credit decisioning | 5 | SoFi | 2 / 3: Personal Loan Doc Coach · Oscilar AI risk decisioning for credit strategy |
| Credit decisioning | 6 | RBC | 2 / 3: ATOM-based retail credit adjudication · Newcomer credit limit increases |
| Credit decisioning | 7 | Synchrony | 2 / 2: PRISM credit decisioning with cashflow data · PRISM across collections, identity and account management |
| Credit decisioning | 8 | Popular | 2 / 2: Automatic eligibility decisions on digital loan and card applications (not described as AI) · Fully digital consumer credit origination (not described as AI) |
| Credit decisioning | 9 | Wintrust | 2 / 2: AI credit adjudication at Wintrust Specialty Finance · Automated credit assessment in premium finance |
| Credit decisioning | 10 | CIBC | 2 / 2: DocuMind document intelligence for lending · Faster, more consistent credit decisions |
How is this ranking computed?
Score = 2 × fraud, AML/KYC, credit-underwriting and fair-lending use cases in production + 1 × those at other stages + 2 × disclosed result numbers about fraud, AML, approvals, losses or alerts (capped at two). Use cases are the ones tagged with those categories on the bank's page; the tag is applied when the page is written and validated against the use-case list. Ties: systems in production, then assets.
The second table ranks the two domains separately by use cases in production, then by use cases described, then assets.
What are the caveats?
Fraud AI is close to universal in large banks and often undisclosed in detail: a bank that names only its vendor's fraud model scores one use case, a bank that describes four systems scores four. Credit decisioning is under fair-lending and adverse-action rules, so banks describe it cautiously; several run AI in underwriting without saying so.
Result figures are on different bases (losses avoided, approval-rate lift, alerts reduced, payments screened) and cannot be compared across banks.
How does this differ from the AI index?
The AI index treats every use case alike; this page keeps only fraud, AML and credit use cases, weights production, and adds the disclosed result where there is one. The AI index and its method are on their own page; the technology leaders and generative AI guides are hand-written cross-bank tables with their own sourcing.
Which bank leads in AI fraud detection?
Citigroup, with 6 fraud and AML AI use cases in production (Faster account opening and onboarding, Behavioural biometrics (BioCatch)).
Which bank leads in AI credit decisioning?
Western Alliance Bancorporation, with 3 credit AI use cases in production (Credit agreement review and lending lifecycle redesign, AI as an underwriting theme in innovation banking).
How many banks use AI for fraud detection?
104 of the 140 profiled banks describe a fraud or AML AI system in production; 121 describe one at any stage.
How many banks use AI to decide credit?
57 describe AI in credit decisioning in production; 87 at any stage. The rest either use conventional scorecards or do not disclose.
Which banks disclose results from fraud or credit AI?
Zions (Fraud-related loan loss, Q3 2025: $50 million (Oct 20, 2025)), Citi (Cards approval-rate gain from new AI models: +100 basis…), Western Alliance (Fraudulent class-action claims prevented in 2024: 723…), FNBO (Fraud-case investigation with Pindrop Fraud Assist…) and SoFi (Quality reached by Poetic's AI on end-to-end fraud…).
What rules govern AI credit decisions?
ECOA and Regulation B adverse-action notices, fair-lending law, SR 11-7 model risk, and the EU AI Act's high-risk classification for creditworthiness; the AI fraud detection hub and the regulation tracker cover the documents.
When any of these banks moves on AI, you'll read it the next morning.
when one of the banks we cover moves on AI, it is in the next morning's brief · six sourced stories · 7 am ET · free
plus every tracker, bank and agent page update, the morning after · leave any morning