Which large banks launch the most innovative products and services?

Data as of Oct 28, 2026 · 141 banks profiled · 24 with evidence · 44 sources cited · page updated Oct 23, 2026

Edition: computed from the bank pages as of Oct 28, 2026, methodology at /banks/ai-index/methodology

Counting dated customer-facing launches since January 2025 on the record, the large banks launching the most new products and services are SoFi, Schwab, ING, HSBC and NatWest: SoFi (5 launches · 5 in 2026; latest: SoFi Earn (SOFIE) tokenized deposit launched, Oct 22, 2026); Schwab (3 launches · 3 in 2026; latest: Charley, a gen-AI assistant for retail clients, unveiled, Sep 30, 2026); ING (3 launches · 3 in 2026; latest: 2Q26 results: Instant Mortgages in Germany and agentic mortgages 'live in…, Jul 30, 2026); HSBC (2 launches · 2 in 2026; latest: HSBCnio launches at Sibos, Sep 29, 2026); NatWest (2 launches · 2 in 2026; latest: H1 2026: five agents live, first customer-facing GenAI in Bankline, Jul 31, 2026). 24 of the 141 profiled banks have at least one dated launch for customers, clients, members, dealers or merchants in 2025 or 2026, 37 launches in all (27 in 2026). 1 of the ranked banks has an industry award reported by the press on its page. The count measures shipping, not quality: a launch is what the bank or the press reported going live.

Data as of Oct 28, 2026 · 141 banks profiled (120 US, 21 non-US) · 24 with evidence on this topic · 44 sources cited below · ranked answer, not a comparison · Which banks are leading AI adoption and innovation in 2026? (AI index)

Which banks have launched the most products and services for customers since 2025?

The 24 highest of 24 banks with a dated launch on their page since Jan 1, 2025. A launch is a timeline entry whose title says the product launched, went live, rolled out, was unveiled or opened to customers, and whose text names a customer audience (customers, clients, members, cardholders, borrowers, dealers or merchants). Ranked by number of launches, then launches in 2026, then the latest launch date.

#BankAI index scoreLatest launchesWhat the latest one doesDateLaunches 2025–26Industry award (press)StatusDateSources
1SoFi81.7SoFi Earn (SOFIE) tokenized deposit launched · SoFiUSD settlement live on Mastercard · Coach rolled out widely; actions still member-authorisedEach SOFIE represents $1 on deposit at SoFi Bank, earning 4.40% APY with FDIC insurance up to applicable limits, and converts 1:1 to SoFiUSD to buy…Oct 22, 20265 launches · 5 in 2026no press-reported award on recordLaunched in 2026Oct 22, 2026SoFi ↗ · Business Wire via FT Markets ↗ · The Financial Brand ↗
2Schwab80.8Charley, a gen-AI assistant for retail clients, unveiled · Portfolio Insights launches for UK clients · Portfolio Insights launchedAnswers questions by voice or text, gives information and next steps on transfers, payments and trading, and completes select account actions…Sep 30, 20263 launches · 3 in 2026no press-reported award on recordLaunched in 2026Sep 30, 2026Charles Schwab ↗ · Charles Schwab (Yahoo Finance) ↗ · The Armchair Trader (Yahoo Finance) ↗ · Charles Schwab ↗
3INGn/a2Q26 results: Instant Mortgages in Germany and agentic mortgages 'live in production' · Live agentic payment with Visa and Worldline in Germany · Live end-to-end agentic payment with Worldline and MastercardING launched Instant Mortgages in Germany with a binding credit decision in under 30 minutes and expanded AI-supported personalised marketing across…Jul 30, 20263 launches · 3 in 2026no press-reported award on recordLaunched in 2026Jul 30, 2026ING Groep N.V. ↗ · Investing.com ↗ · Worldline via GlobeNewswire ↗ · Finextra ↗
4HSBCn/aHSBCnio launches at Sibos · HSBC UK and Visa complete a live agentic card transactionA digital banking solution for corporate and institutional clients whose Model Context Protocol lets clients' own AI tools read authorised account…Sep 29, 20262 launches · 2 in 2026no press-reported award on recordLaunched in 2026Sep 29, 2026HSBC Holdings plc ↗ · Finextra ↗
5NatWestn/aH1 2026: five agents live, first customer-facing GenAI in Bankline · Q1 2026: four AI agents live for commercial customers' onboardingThe interim results reported 7.1 million Cora conversations in H1 2026, colleague usage of AI tools up threefold and AI-powered client intelligence…Jul 31, 20262 launches · 2 in 2026no press-reported award on recordLaunched in 2026Jul 31, 2026NatWest Group plc ↗ · NatWest Group plc (via FT Markets) ↗
6Standard Charteredn/aTrust Bank launches the Trust AI Ask chatbot · AI-powered FX video column launched with LSEGTrust Bank, backed by Standard Chartered and FairPrice Group, lets customers ask conversational questions about card spending by merchant, category…Sep 8, 20262 launches · 1 in 2026no press-reported award on recordLaunched in 2026Sep 8, 2026The Straits Times ↗ · Standard Chartered PLC ↗
7TD91.6Q2 fiscal 2026 report: TD Insurance launches a client-facing generative AI assistant · TD AI Prism launchedThe 6-K says TD became the first Canadian home and auto insurer to deploy oneMay 28, 20262 launches · 1 in 2026no press-reported award on recordLaunched in 2026May 28, 2026TD Bank Group (SEC filing) ↗ · TD Bank Group ↗
8Capital One86.0ProtectID launches for dealers · Chat Concierge launches for auto dealersReal-time fraud screening inside Dealer Navigator using proprietary fraud models and a soft credit pullJul 23, 20252 launches · 0 in 2026no press-reported award on recordLaunched in 2025Jul 23, 2025Capital One ↗ · The Financial Brand ↗ · Capital One ↗ · The Financial Brand ↗
9First Citizens67.1First Citizens Innovation Banking launched; SVB name retiredThe former Silicon Valley Bank Technology & Healthcare Banking division becomes First Citizens Innovation Banking, alongside a new First Citizens…Oct 6, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Oct 6, 2026First Citizens Bank ↗
10HSBC USA81.8HSBCnio launches for corporate and institutional clientsA digital banking solution combining transaction-banking services with AI tools, including Model Context Protocol access to account and transaction…Sep 29, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Sep 29, 2026HSBC ↗
11Customers Bank77.0Qualia Shield wire-fraud verification goes liveTitle and escrow customers can originate and receive wires inside Qualia, where the release says automated fraud verification runs on every…Jun 29, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Jun 29, 2026Customers Bank ↗
12Webster68.5Open-banking connector goes liveProlific Banking's FI-Streams on Plaid's Core Exchange for commercial clientsJun 11, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Jun 11, 2026Business Wire via FT Markets ↗
13Busey Bank44.8Busey Digital Banking and Busey Mobile go liveeBank and the old mobile app were unavailable from 5 JuneJun 8, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Jun 8, 2026Busey Bank ↗ · Busey Bank ↗
14Regions83.5Commercial lending platform goes liveThe new commercial lending platform launches, with a modern data foundation for analytics and AIJun 1, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Jun 1, 2026Regions Financial (SEC filing) ↗ · ABA Banking Journal ↗ · Temenos ↗
15Raymond James84.2Elevate: Client 360 and AI Academy launched; Rai renamed RaimondClient 360 tripled engagement with the Opportunities appMay 4, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026May 4, 2026Raymond James ↗ · WealthManagement.com ↗ · InvestmentNews ↗
16TD Bank Groupn/aTD Insurance launches a client-facing generative AI assistantThe unauthenticated TDI Virtual Assistant, built with Layer 6 and Global Technology and Solutions and trained on website content, answers home, auto…May 1, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026May 1, 2026TD Bank Group ↗
17Citi95.2Citi Sky unveiled with Google Cloud and DeepMindBuilt on Gemini Enterprise Agent Platform with DeepMind real-time avatar technologyApr 22, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Apr 22, 2026Citigroup (PR Newswire) ↗
18KeyBank79.9Enriched transactions go live in the appMerchant name, location and category on every transactionApr 1, 20261 launch · 1 in 2026no press-reported award on recordLaunched in 2026Apr 1, 2026Banking Dive ↗
19DBSn/aDBS Joy rolled out to all corporate clientsThe in-house Gen AI virtual assistant for corporate and SME clients, with layers of internal checks and human evaluatorsNov 10, 20251 launch · 0 in 2026CW Innovation Awards: DBS AI assistant slashes call times and boosts productivity…Launched in 2025Nov 10, 2025DBS Group Holdings ↗ · Computer Weekly ↗
20CIBC77.4CIBC CRTeX launched nationallyAI-enabled engagement engine combining client preferences with near real-time decisions across online, mobile, contact-centre and branch channelsOct 16, 20251 launch · 0 in 2026no press-reported award on recordLaunched in 2025Oct 16, 2025CIBC via CNW (Yahoo Finance) ↗
21BofA97.1AI-driven TED score added to the CashPro AppCapital Markets Insights gives investment-grade issuers an AI-driven score of the macro backdrop on a given day, inside an app used by more than…Sep 29, 20251 launch · 0 in 2026no press-reported award on recordLaunched in 2025Sep 29, 2025Bank of America Newsroom ↗
22Merchants Bank of Indiana1.9Blue Sage digital lending platform goes livePowers a newly launched jumbo correspondent lending programme from loan registration through purchase, with a seller/TPO portalSep 17, 20251 launch · 0 in 2026no press-reported award on recordLaunched in 2025Sep 17, 2025Blue Sage Solutions (PR Newswire) ↗
23National Bank Holdings2.02UniFi launches; $5 million Nav investmentNBHC announces 2UniFi, launched that month, will be integrated in the Nav small-business marketplace and that it made a $5 million strategic…Jul 21, 20251 launch · 0 in 2026no press-reported award on recordLaunched in 2025Jul 21, 2025National Bank Holdings Corporation (GlobeNewswire) ↗
24Santander US89.3Santander Consumer launches Drive Together for dealersA subscription tool on dealer websites that uses soft-pull pre-qualification to generate leads, built on the Drive platform developed with AutoFiJul 8, 20251 launch · 0 in 2026no press-reported award on recordLaunched in 2025Jul 8, 2025Santander US ↗

Each row quotes the bank's page on this site; the bank link opens the full record with every source. “Not disclosed” means the page records nothing on that point. Banks absent from the table have no evidence on this topic on their page. The AI index score is the bank's score out of 100 on the US AI index; non-US groups are outside that index and show n/a.

What have the banks launched most recently?

The 40 most recent customer-facing launches across the ranked banks, newest first, each quoted from the bank's page.

DateBankLaunchWhat it does
Oct 22, 2026SoFiSoFi Earn (SOFIE) tokenized deposit launchedEach SOFIE represents $1 on deposit at SoFi Bank, earning 4.40% APY with FDIC insurance up to applicable limits, and converts 1:1 to…
Oct 6, 2026First CitizensFirst Citizens Innovation Banking launched; SVB name retiredThe former Silicon Valley Bank Technology & Healthcare Banking division becomes First Citizens Innovation Banking, alongside a new First…
Sep 30, 2026SchwabCharley, a gen-AI assistant for retail clients, unveiledAnswers questions by voice or text, gives information and next steps on transfers, payments and trading, and completes select account…
Sep 29, 2026HSBC USAHSBCnio launches for corporate and institutional clientsA digital banking solution combining transaction-banking services with AI tools, including Model Context Protocol access to account and…
Sep 29, 2026HSBCHSBCnio launches at SibosA digital banking solution for corporate and institutional clients whose Model Context Protocol lets clients' own AI tools read authorised…
Sep 22, 2026SoFiSoFiUSD settlement live on MastercardSoFi Bank migrates its card programme, expected to exceed $25 billion a year, to stablecoin settlement
Sep 8, 2026Standard CharteredTrust Bank launches the Trust AI Ask chatbotTrust Bank, backed by Standard Chartered and FairPrice Group, lets customers ask conversational questions about card spending by merchant…
Aug 21, 2026SoFiCoach rolled out widely; actions still member-authorisedSoft launch to SoFi Plus in June, wide rollout in July, more than half a million conversations by mid-August
Aug 11, 2026SchwabPortfolio Insights launches for UK clientsSchwab's first generative-AI capability for UK retail investors: AI summaries for up to five holdings with the biggest daily moves, on…
Jul 31, 2026NatWestH1 2026: five agents live, first customer-facing GenAI in BanklineThe interim results reported 7.1 million Cora conversations in H1 2026, colleague usage of AI tools up threefold and AI-powered client…
Jul 30, 2026ING2Q26 results: Instant Mortgages in Germany and agentic mortgages 'live in production'ING launched Instant Mortgages in Germany with a binding credit decision in under 30 minutes and expanded AI-supported personalised…
Jul 15, 2026HSBCHSBC UK and Visa complete a live agentic card transactionAn HSBC UK card is used for an end-to-end AI-initiated purchase on a live merchant website, described as an industry first, with biometric…
Jul 2, 2026INGLive agentic payment with Visa and Worldline in GermanyA consumer sets purchase conditions, a merchant AI agent acts within them, the buyer confirms with biometric authentication through Visa…
Jun 29, 2026Customers BankQualia Shield wire-fraud verification goes liveTitle and escrow customers can originate and receive wires inside Qualia, where the release says automated fraud verification runs on…
Jun 11, 2026WebsterOpen-banking connector goes liveProlific Banking's FI-Streams on Plaid's Core Exchange for commercial clients
Jun 8, 2026Busey BankBusey Digital Banking and Busey Mobile go liveeBank and the old mobile app were unavailable from 5 June
Jun 2, 2026INGLive end-to-end agentic payment with Worldline and MastercardAn ING customer used an AI assistant to choose and buy concert tickets, with the assistant carrying out every step to payment on…
Jun 1, 2026RegionsCommercial lending platform goes liveThe new commercial lending platform launches, with a modern data foundation for analytics and AI
May 28, 2026TDQ2 fiscal 2026 report: TD Insurance launches a client-facing generative AI assistantThe 6-K says TD became the first Canadian home and auto insurer to deploy one
May 5, 2026SchwabPortfolio Insights launchedFirst gen-AI capability for retail clients
May 4, 2026Raymond JamesElevate: Client 360 and AI Academy launched; Rai renamed RaimondClient 360 tripled engagement with the Opportunities app
May 1, 2026TD Bank GroupTD Insurance launches a client-facing generative AI assistantThe unauthenticated TDI Virtual Assistant, built with Layer 6 and Global Technology and Solutions and trained on website content, answers…
May 1, 2026NatWestQ1 2026: four AI agents live for commercial customers' onboardingThe Q1 2026 announcement reported four AI-enabled agents live across onboarding and mandates in Commercial & Institutional with embedded…
Apr 22, 2026CitiCiti Sky unveiled with Google Cloud and DeepMindBuilt on Gemini Enterprise Agent Platform with DeepMind real-time avatar technology
Apr 1, 2026KeyBankEnriched transactions go live in the appMerchant name, location and category on every transaction
Nov 10, 2025DBSDBS Joy rolled out to all corporate clientsThe in-house Gen AI virtual assistant for corporate and SME clients, with layers of internal checks and human evaluators
Oct 16, 2025CIBCCIBC CRTeX launched nationallyAI-enabled engagement engine combining client preferences with near real-time decisions across online, mobile, contact-centre and branch…
Sep 29, 2025BofAAI-driven TED score added to the CashPro AppCapital Markets Insights gives investment-grade issuers an AI-driven score of the macro backdrop on a given day, inside an app used by…
Sep 17, 2025Merchants Bank of IndianaBlue Sage digital lending platform goes livePowers a newly launched jumbo correspondent lending programme from loan registration through purchase, with a seller/TPO portal
Jul 23, 2025Capital OneProtectID launches for dealersReal-time fraud screening inside Dealer Navigator using proprietary fraud models and a soft credit pull
Jul 21, 2025National Bank Holdings2UniFi launches; $5 million Nav investmentNBHC announces 2UniFi, launched that month, will be integrated in the Nav small-business marketplace and that it made a $5 million…
Jul 8, 2025Santander USSantander Consumer launches Drive Together for dealersA subscription tool on dealer websites that uses soft-pull pre-qualification to generate leads, built on the Drive platform developed with…
Jun 11, 2025TDTD AI Prism launchedA predictive foundation model to anticipate customer needs, built entirely in-house
Mar 4, 2025Capital OneChat Concierge launches for auto dealersA multi-agent assistant that compares vehicles, books appointments and hands off to sales, on the Auto Navigator platform
Feb 6, 2025Standard CharteredAI-powered FX video column launched with LSEGThe Standard Chartered Wealth Management FX Intelligent Expert applies AI summarisation, translation and automatic video generation to the…

How is this ranking computed?

Launches counted: timeline entries dated Jan 1, 2025 or later whose title carries a release verb (launched, goes or went live, live for or with, rolled out, unveiled, debuts, introduces, released, opens to, available to, or adds a named tool) and whose title or detail names a customer audience. Excluded: titles that describe a pilot, test, beta or plan, a deal, fund, acquisition or partnership, a hire or appointment, a filing, earnings call or proxy, and tools whose text names only employees, bankers, advisers or developers (unless the title names customers). Score = number of launches; ties go to more launches in 2026, then the more recent latest launch, then the US AI-index score.

Industry awards: an award-titled source dated 2025 or later that the AI index classes as independent coverage (trade or business press such as American Banker, Computer Weekly or Global Finance; not the bank's own release, a vendor's page or a wire copy), or an award-titled timeline entry citing one. Awards are shown, not scored; vendor-issued awards, equity awards and executive lists are left out.

What are the caveats?

A launch count rewards banks whose releases are well covered and whose pages record them as dated entries; a bank that ships quietly, or reports launches only in aggregate ("300 use cases"), counts low. The test reads the entry's title, so a launch described in other words is missed.

Innovative is a judgement this page does not make: a tokenized deposit, a dealer chatbot and a mobile-app feature each count once. Read the launch names and decide.

Data as of Oct 28, 2026; launches after that date are not yet counted.

How does this differ from the AI index?

The AI index scores depth of the whole public record; this page counts only dated product and service launches for customers since 2025, AI or not, and does not weight them. The AI index and its method are on their own page; the technology leaders and generative AI guides are hand-written cross-bank tables with their own sourcing.

Which bank launches the most innovative products?

By dated customer-facing launches since January 2025, SoFi Technologies: 5 launches, most recently SoFi Earn (SOFIE) tokenized deposit launched (Oct 22, 2026).

How many banks launched new customer products in 2026?

17 of the 141 profiled banks have at least one dated customer-facing launch in 2026; 24 have one since January 2025.

What counts as a launch?

A dated entry on the bank's page whose title says a product or service launched, went live, rolled out, was unveiled or opened to customers, and whose text names customers, clients, members, cardholders, borrowers, dealers or merchants. Pilots, betas, plans, partnerships, hires and filings are not counted.

Which banks have won innovation awards?

Ranked banks with a press-reported industry award on their page: DBS (CW Innovation Awards: DBS AI assistant slashes call times and boosts…).

Are these AI launches?

Not only. The page counts any customer-facing product or service launch, and many are AI: assistants, coaching tools and agentic payments. The agentic AI and customer-facing generative AI rankings keep only the AI ones.

How is this different from the AI adoption ranking?

The 2026 adoption ranking counts every dated AI move in 2026, including employee tools, and weights rollouts double; this page counts only launches for customers since 2025, AI or not.

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