What is Revolut's AI strategy?
Revolut's AI strategy is to build its core models in-house and run customer-facing AI through its own platform. Head of AI Pavel Nesterov called it a 'build, don't bolt on' philosophy on 25 August 2026, when Revolut launched Revolut Research, a division inside its AI department that builds PRAGMA, a transaction foundation model made with Nvidia. Revolut's 2025 annual report calls 2025 the first year generative AI had a significant impact on how it serves customers at scale: its Gen AI chatbot resolved over 75% of support interactions and support NPS rose 12 percentage points. The report describes an AI platform with an LLM gateway offering access to leading AI providers alongside Revolut's own fine-tuned models, and an agentic framework in development. Products have shipped in sequence: AI card-scam detection in February 2024, the purchase of AI travel-booking start-up Swiftly in October 2025, the AIR assistant for 13 million UK customers in April 2026, AI-assistant access to the Revolut X crypto exchange in June 2026 and PRAGMA in August 2026. In October 2026 CEO Nik Storonsky said AIR would soon shop on customers' behalf, with UK testing from December. Revolut set up an AI Regulatory Compliance Programme for the EU AI Act. It does not disclose AI spending, AI headcount or which external model providers sit behind its LLM gateway.[1][2][3][4][5][6][7]
Data as of Oct 22, 2026 · Revolut profile updated Oct 19, 2026 · 20 sources cited on this page · 52 fintechs profiled on this site · Markdown
What have Revolut and its executives said and done on AI, and when?
One row per statement or move, in date order. Revolut is private and files no 10-K; its annual report is the main disclosure.
| Statement or move | Who | When |
|---|---|---|
| Launches an AI card-scam detection feature, built in-house by its financial crime team, that declines likely scam card payments mid-transaction | Revolut | 15 February 2024[3] |
| Named among the beneficiaries of Nvidia's £2 billion pledge to fund UK AI companies, fintechs and start-ups | Nvidia, as reported by Finextra citing Bloomberg | September 2025[8] |
| Buys Swiftly, a Berlin start-up whose LLM-based assistant handles travel booking through a conversational interface; Swiftly's CEO Stanislav Bondarenko becomes AI lead for loyalty products | Revolut | 15 October 2025[4] |
| NVentures, Nvidia's venture arm, takes part in the share sale that values Revolut at $75 billion | Revolut | 24 November 2025[9] |
| "2025 was the first year when we have seen the significant impact of Generative AI on how we serve our customers at scale"; over 75% of support interactions resolved by the Gen AI chatbot and support NPS up 12 percentage points | Revolut Group, Annual Report 2025 | 24 March 2026[2] |
| Begins rolling out AIR to its 13 million UK customers; personal data is "never stored by third-party AI partners or used for training", and AIR cannot perform sensitive actions without biometric approval | Revolut | 9 April 2026[5][10] |
| Reported to have trained its own foundation model rather than licensing from OpenAI or Anthropic | PYMNTS | 21 April 2026[11] |
| Co-founder and CTO Vlad Yatsenko steps down from 1 July 2026 to become a non-executive director; head of technology Donato Lucia is promoted to VP of technology | Revolut spokesperson, per FinTech Futures | 4 June 2026[12] |
| "We have launched Revolut Research to institutionalise our 'build, don't bolt on' philosophy"; the unit plans to publish scientific findings and open-source technical frameworks | Pavel Nesterov, Head of AI | 25 August 2026[1][13] |
| AIR will soon browse the open internet and sites such as Amazon to buy for customers, with testing from December in the UK; Revolut is developing proprietary models trained on tens of millions of events daily | Nik Storonsky, CEO, in remarks in Turin | October 2026[7] |
Which AI products has Revolut shipped, in what order, and on what?
| Product | What it does | Built on | Since |
|---|---|---|---|
| AI card-scam detection | Machine learning judges whether a card payment is part of a scam, declines it and routes the customer to an intervention flow | In-house, built by the financial crime team | 15 February 2024[3] |
| Assistant (AI Support) | LLM-powered support chatbot that raises service requests and escalates complex cases; resolves over 75% of customer queries; customers can type 'live agent' at any time | Revolut's AI platform | Upgraded through 2025[2][14] |
| Swiftly | Conversational travel booking covering trip planning, reservations, payments and invoicing | Acquired LLM-based technology and team | October 2025[4] |
| AIR | Budget questions, investment updates, pausing recurring payments, eSIM purchases and card controls by chat | Revolut infrastructure; unnamed third-party AI partners under zero data retention | 9 April 2026[5] |
| Revolut X with AI assistants | Customers connect their preferred AI tool to the crypto exchange for portfolio analysis, alerts, strategy backtests and market or limit orders they review and approve | Customers' own third-party AI tools | 25 June 2026[6] |
| ChatGPT Go for customers | Distribution deal bundling ChatGPT Go free for up to 12 months into Revolut retail plans | OpenAI | 30 July 2026[15] |
| PRAGMA | Transaction foundation model for real-time risk assessment, platform operations and product recommendations | Built with Nvidia; pre-trained on H100 GPUs on Nebius AI Cloud, per Nvidia | 25 August 2026[1][16] |
| Agentic process automation | An agentic framework for rapid process automation using natural language | Revolut's AI platform | In development (Annual Report 2025)[2] |
Where does AI sit at Revolut, how is it governed, and what is not disclosed?
AI has its own department. Head of AI Pavel Nesterov announced Revolut Research inside it in August 2026, led by Anton Repushko, who joined Revolut in 2024 as a senior software development engineer after time at i2x and Amazon Web Services. Julia Ponomareva, Partner and General Manager of CX and AI Products, launched AIR in April 2026.[1][13][10]
The 2025 annual report describes the plumbing: an AI platform that manages the lifecycle of machine learning and LLM-based models with versioning, validation checks, anomaly monitoring and evaluations, and an LLM gateway that lets teams pick between leading AI providers and Revolut's own fine-tuned models for each use case.[2]
On governance, the annual report says Revolut set up an AI Regulatory Compliance Programme to meet the EU AI Act. Its AI assistants privacy notice says that using the AI Revolut Assistant means consenting to the disclosure of relevant data, including 'client secrets', to technology partners, as an express waiver of banking secrecy for those interactions, and that the assistants give no financial advice and cannot enter transactions.[2][14]
What is not disclosed: AI spending, AI headcount, the providers behind the LLM gateway and AIR's third-party AI partners, the price of the Swiftly purchase, and PRAGMA results from live production rather than historical data.[2][5][4][1]
What does the Revolut profile record on this topic?
The rows below are the entries of the Revolut AI strategy profile that bear on this page, as of Oct 19, 2026; the profile holds the full record of 13 dated moves, 7 use cases and 21 sources.
| Use case | What the record shows | Status | Source |
|---|---|---|---|
| AIR (AI by Revolut) | In-app AI assistant for spending insights, investment tracking, subscription and card management, and travel tasks, rolling out to UK customers since April 2026. | Rolling out | [10][17] |
| Assistant | LLM-powered customer-support chatbot inside the app that resolves account queries and escalates complex cases to human specialists; resolved over 75% of all customer queries by the end of 2025. | In production | [2] |
| PRAGMA foundation model | Proprietary transaction foundation model built with NVIDIA, pre-trained on about 26 million user records across 111 countries (roughly 24–40 billion events, per NVIDIA), for real-time risk assessment, platform operations and product recommendations. | Rolling out | [1][16][11] |
| AI-assisted financial-crime review | Advanced AI models let Revolut's financial-crime team increase the number of cases reviewed daily by almost 10x, per the FY2025 annual report; the US CEO says the AI outperforms manual review on flagging suspicious transactions. | In production | [2][18] |
| AI agents in security operations | AI agents deployed across real-time monitoring and account-protection processes, automating a share of routine review and increasing coverage of complex cases, per the FY2025 annual report. | In production | [2] |
| AI Regulatory Compliance Programme | Internal programme established to address EU AI Act requirements and provide a governance foundation for Revolut's AI initiatives, disclosed in the FY2025 annual report. | In production | [2] |
| Date | Move | Detail | Source |
|---|---|---|---|
| Aug 25, 2026 | Revolut Research launches with PRAGMA | Revolut announces a dedicated AI Research division inside its AI Department. Its foundation model, PRAGMA, is built with NVIDIA; NVIDIA's case study says it was pre-trained on about 26 million user records across 111 countries (roughly 24–40 billion events). Head of Revolut Research Anton Repushko and Head of AI Pavel Nesterov are named. | [1][16] |
| Apr 21, 2026 | Coverage of the build-vs-buy AI strategy | Trade press reports Revolut trained its own foundation model rather than licensing from OpenAI or Anthropic, citing 40 billion transactions and other events from 25 million users across 111 countries as training data, running on 200+ NVIDIA H100 GPUs. | [11] |
| Apr 9, 2026 | AIR launches in the UK | Revolut launches AIR (AI by Revolut), an in-app AI assistant for spending insight, investing, card controls and travel tasks, to UK customers; Julia Ponomareva, Partner and GM of CX and AI Products, calls it 'a co-pilot that elevates everyday life.' | [10] |
| Mar 24, 2026 | FY2025 annual report published | Revolut releases its Annual Report for the year to 31 December 2025 alongside a results announcement dated 24 March 2026. Revenue reaches £4.5 billion (+46%), profit before tax £1.7 billion (+57%); the report discloses that Revolut's Gen AI-powered support chatbot, Assistant, resolved over 75% of customer support interactions by year end, and that AI-driven financial-crime review capacity rose roughly tenfold. | [2][19] |
| Nov 24, 2025 | $75 billion valuation share sale completes | A secondary share sale led by Coatue, Greenoaks, Dragoneer and Fidelity, with NVentures (NVIDIA's venture arm) among the participants, values Revolut at $75 billion, deepening the NVIDIA collaboration on AI. | [9][20] |
Who leads AI at Revolut?
Pavel Nesterov is Head of AI and announced Revolut Research in August 2026; Anton Repushko heads Revolut Research, and Julia Ponomareva, General Manager of CX and AI Products, launched the AIR assistant. CEO Nik Storonsky sets direction. Donato Lucia took over technology as VP of technology when CTO Vlad Yatsenko stepped down in July 2026.
Does Revolut use OpenAI or Anthropic models?
Revolut says its core models, including PRAGMA, are built in-house, and PYMNTS reported in April 2026 that it trained its own foundation model rather than licensing from OpenAI or Anthropic. Its annual report says an LLM gateway gives teams access to leading AI providers, unnamed, and AIR uses unnamed third-party AI partners.
What did Revolut's 2025 annual report say about AI?
It called 2025 the first year generative AI had a significant impact on customer service at scale, with the Gen AI chatbot resolving over 75% of support interactions and support NPS up 12 points. It described an AI platform with an LLM gateway, an agentic automation framework in development, and an AI Regulatory Compliance Programme for the EU AI Act.
What is Revolut Research?
Revolut Research is a division inside Revolut's AI department, launched on 25 August 2026 and led by Anton Repushko. It builds PRAGMA, a transaction foundation model made with Nvidia, and Revolut says it plans to publish its scientific findings and open-source technical frameworks. Nesterov called it the institution of a 'build, don't bolt on' approach.
What AI products has Revolut launched, and in what order?
AI card-scam detection in February 2024; an LLM-powered support Assistant upgraded through 2025; the Swiftly travel-booking acquisition in October 2025; the AIR assistant for UK customers in April 2026; AI-assistant access to Revolut X in June 2026; and PRAGMA in August 2026. A shopping capability for AIR is due for UK testing from December 2026.
- Revolut Announces Launch of Dedicated AI Research Division: Revolut Research
- Revolut Group Holdings Ltd, Annual Report 2025
- Revolut launches AI feature to protect customers from card scams and break the scammers 'spell'
- Revolut acquires AI travel assistant Swiftly
- AIR - AI by Revolut: Ask, and AIR makes it happen
- Revolut X now connects with your AI assistant
- Revolut Plans To Compete With Amex And JPMorgan Via Matching Benefits And Agentic AI
- Nvidia invests £2 billion into UK AI ecosystem including Revolut, Nscale - Bloomberg
- Revolut Completes Fundraising Process Establishing $75 Billion Valuation
- Revolut enters new era of money intelligence with launch of AI assistant
- Revolut Skips OpenAI, Trains AI on 25 Million Customers
- Revolut co-founder Vlad Yatsenko steps down as CTO
- Revolut debuts AI research unit to power in-house banking models
- Understanding how Revolut's AI Assistants use your personal data, version 4.0.12 (undated page, retrieved 2026-10-22)
- Revolut partners with OpenAI to bring ChatGPT Go to millions of customers
- Revolut's Transaction Foundation Model is 3-5x Faster on NVIDIA H100 GPUs
- Revolut Rolls Out AI Assistant for Daily Financial Tasks
- Revolut's AI Outperforms Human Reviewers at Detecting Financial Crime
- Revolut reports record profit of $2.3bn for 2025 as revenue surges to $6bn
- Revolut valued at $75B
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