Has The Charles Schwab Corporation had a publicly reported AI incident?
Yes. As of Oct 21, 2026, the register holds 1 publicly reported AI incident at The Charles Schwab Corporation since January 2022. The most recent is "Class action alleged Schwab's Voice ID examined callers' voiceprints without written consent" (Oct 3, 2022), status: court filing, severity 1 of 5. Last swept Oct 21, 2026 (15 queries).
| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
|---|---|---|---|---|---|---|---|
| Oct 3, 2022 | The Charles Schwab Corporation | Class action alleged Schwab's Voice ID examined callers' voiceprints without written consent | ML (inferred) | Governance finding | Litigation | 1 | Court filing |
Oct 3, 2022 · Governance finding · severity 1/5
Class action alleged Schwab's Voice ID examined callers' voiceprints without written consent
A Schwab account holder filed a putative class action against The Charles Schwab Corporation in the Southern District of California on 3 October 2022, alleging that Schwab's Voice ID system used, examined and recorded callers' voiceprints without express written consent, in violation of California Penal Code section 637.3. The complaint alleged that the system combined "audio, voice, and artificial intelligence technologies" and was applied to every caller, not only those who enrolled, and sought $1,000 per violation for a California class. Schwab moved to dismiss in December 2022; the plaintiff voluntarily dismissed the case on 23 February 2023, before any ruling, and no terms were made public. Schwab still offers Voice ID and says it stores an encrypted digital representation of enrolled customers' voices.
Not incidents: precautions and statements with no reported harm.
Entries come from the register of AI incidents at banks: events since January 2022, each sourced to two independent publishers or one official or court document, with the institution's response recorded. A sweep searches news, regulator, court and security sources for the institution by name; its date, query count and result are logged on the register's method section.
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