AI incidents at banks: AI used against the institution

Last updated Oct 21, 2026 · 29 incidents

How many AI incidents at banks since 2022 were cases where criminals or other outsiders used AI (deepfakes, voice clones, AI phishing, synthetic identities) against the institution or its customers?

As of Oct 21, 2026, the register holds 29 publicly reported AI incidents at banks and fintechs where criminals or other outsiders used AI (deepfakes, voice clones, AI phishing, synthetic identities) against the institution or its customers since January 2022. 14 of the 29 records involve systems the institution or a regulator described as AI; 0 are automated systems not described as AI, and 15 are machine-learning systems not labelled AI on the record. Countries: United States (6), United Kingdom (5), India (2). Average severity 1.6 on a 1–5 scale. Status: 10 reported, 14 confirmed by the institution, 1 court filing, 3 resolved, 1 disputed. The most recent is "AI-agent-assisted intrusions breach Shinhan, KB Kookmin, Hana and 13 other Korean financial firms" (Sep 29, 2026).

AI incidents by category, grouped by whose AI it wasAI used against the institution: Brand impersonation 11, Voice clone 8, Deepfake fraud 7, Other 2, Synthetic identity 1.AI USED AGAINST THE INSTITUTIONBrand impersonation11Voice clone8Deepfake fraud7Other2Synthetic identity1
Incidents per category within each AI role · bars link to the category page · computed from the register
DateInstitutionIncidentAI?RoleCategorySeverityStatus
Sep 29, 2026Shinhan Bank, KB Kookmin Bank, Hana Bank, BNK Busan Bank, Yegaram Savings BankAI-agent-assisted intrusions breach Shinhan, KB Kookmin, Hana and 13 other Korean financial firmsML (inferred)AI used against the institutionOther 5Reported
Jul 3, 2026NatWest GroupDeepfake image of NatWest CEO Paul Thwaite spread on X as scam baitML (inferred)AI used against the institutionBrand impersonation 1Confirmed by the institution
Jun 3, 2026Monzo, BarclaysAI-generated 'Monzo Slots' and 'Barclays Slots' casino ads impersonate UK banks on social mediaAI (stated)AI used against the institutionBrand impersonation 1Confirmed by the institution
May 2026Lloyds BankLloyds refunds estate of 82-year-old customer lured by an AI Farage deepfake investment scamML (inferred)AI used against the institutionDeepfake fraud 2Confirmed by the institution
Apr 2026Westpac New Zealand, KiwibankDeepfakes of Westpac NZ and Kiwibank chief executives used in Facebook investment-scam adsAI (stated)AI used against the institutionBrand impersonation 1Confirmed by the institution
Feb 26, 2026Commonwealth Bank of AustraliaCommonwealth Bank refers about A$1bn of suspect home loans, some reportedly AI-forged, to policeML (inferred)AI used against the institutionOther 3Reported
Feb 2026Fideuram - Intesa Sanpaolo Private Banking, Intesa SanpaoloFideuram wires €95m after fake Intesa CEO messages and an AI-cloned lawyer's voiceML (inferred)AI used against the institutionVoice clone 4Reported
Jan 2026KlarnaKlarna processed payments for nine months for shops advertising with celebrity deepfakesML (inferred)AI used against the institutionDeepfake fraud 2Reported
Dec 9, 2025PKO Bank PolskiPKO BP warns that criminals use AI to forge bank employee IDs in impersonation scamsAI (stated)AI used against the institutionBrand impersonation 1Confirmed by the institution
Sep 2, 2025Banco Popular DominicanoBanco Popular Dominicano reports a generative-AI deepfake of its executive presidentAI (stated)AI used against the institutionBrand impersonation 1Confirmed by the institution
Jul 2025Banco SantanderDeepfake ads clone Santander chair Ana Botín's voice to push fake investment platformsML (inferred)AI used against the institutionBrand impersonation 1Reported
Jun 17, 2025Bank of Montreal (BMO Financial Group)Instagram ads use AI deepfakes of BMO strategist Brian Belski to lure investorsML (inferred)AI used against the institutionBrand impersonation 1Reported
Apr 11, 2025Nubank (Nu Holdings)Deepfake videos push a fake 'Nubank indemnity' scam in BrazilML (inferred)AI used against the institutionBrand impersonation 1Confirmed by the institution
Apr 2025Goldman SachsDeepfakes of Goldman strategists David Kostin and Abby Joseph Cohen used in Instagram stock-tip scamsML (inferred)AI used against the institutionBrand impersonation 1Confirmed by the institution
Apr 1, 2025Kotak Mahindra BankAI-manipulated video of Uday Kotak promoting an investment scheme goes viralML (inferred)AI used against the institutionBrand impersonation 1Confirmed by the institution
Mar 26, 2025HSBC (Singapore)Deepfake Zoom call leads a Singapore finance director to wire US$499,000 from an HSBC account; funds recoveredAI (stated)AI used against the institutionDeepfake fraud 2Resolved
Mar 20, 2025ABN AMRO Bank N.V.Man used deepfaked selfies and ID photos to open 47 ABN AMRO accounts in other people's namesAI (stated)AI used against the institutionDeepfake fraud 3Resolved
Jan 21, 2025DNB BankDeepfaked DNB executives in a fake Teams meeting try to get Singapore staff to pay out millionsAI (stated)AI used against the institutionDeepfake fraud 1Confirmed by the institution
Dec 16, 2024State Bank of IndiaSBI warns that deepfake videos of its top management are promoting investment scamsAI (stated)AI used against the institutionBrand impersonation 1Confirmed by the institution
Dec 7, 2024KasikornbankThai court orders Kasikornbank to pay part of a loss to an AI face-swap fake-official video-call scamAI (stated)AI used against the institutionDeepfake fraud 2Resolved
Nov 28, 2024Santander UK (Banco Santander), Halifax (Lloyds Banking Group)BBC reporter's AI-cloned voice passes Santander and Halifax phone-banking Voice IDML (inferred)AI used against the institutionVoice clone 1Confirmed by the institution
Nov 5, 2024PlainsCapital Bank (Hilltop Holdings), Pathward, N.A.PlainsCapital Bank customer sues after an alleged AI voice clone redirected a $20,000 transferAI (stated)AI used against the institutionVoice clone 2Court filing
Feb 5, 2024OKX, OnlyFake404 Media passes OKX identity checks with a fake ID from 'neural network' site OnlyFakeML (inferred)AI used against the institutionSynthetic identity 1Reported
Aug 27, 2023Fortress Trust, RetoolDeepfaked voice in Retool breach linked to about $15m crypto theft at Fortress TrustAI (stated)AI used against the institutionVoice clone 3Reported
Apr 28, 2023JPMorgan Chase (Chase)WSJ columnist's AI voice clone passes Chase credit-card voice biometricsAI (stated)AI used against the institutionVoice clone 1Reported
Feb 22, 2023Lloyds Bank (Lloyds Banking Group)Vice reporter breaks into his own Lloyds account with an AI-cloned voiceML (inferred)AI used against the institutionVoice clone 1Confirmed by the institution
Jan 4, 2023Wells FargoDoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shownAI (stated)AI used against the institutionVoice clone 1Disputed
2023Bank of AmericaAI clone of a client's voice calls a Bank of America banker to move money; attempt failsML (inferred)AI used against the institutionVoice clone 1Reported
Jul 2022BinanceBinance says scammers used an AI deepfake of its communications chief in listing-scam callsAI (stated)AI used against the institutionDeepfake fraud 1Confirmed by the institution

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