Westpac New Zealand and Kiwibank · AI used against the institution · severity 1 of 5
In April 2026 New Zealand's Financial Markets Authority (FMA) warned that scammers were using AI to create deepfake images and videos of public figures, including Kiwibank chief executive Steve Jurkovich and Westpac NZ chief executive Catherine McGrath, in fake news articles and Meta ads that steered people to fraudulent trading platforms. The FMA said it found 110 such ads on Meta sites in one 24-hour period. Kiwibank issued a release in which Jurkovich said, "If you see my name promoting an investment, it's a scam." McGrath said a deepfake image of her clashing with NZ First leader Winston Peters kept reappearing on Facebook for weeks after Westpac reported it, and accused Meta of being "missing in action". No losses tied to these ads have been disclosed.
Record last reviewed Oct 21, 2026 · Markdown
Date
Apr 2026 · disclosed Apr 8, 2026
Institution
Westpac New Zealand, Kiwibank
Country
New Zealand
AI system
AI-generated deepfake images and videos of bank chief executives in fake news articles and Meta ads
AI?
Described as AI by the institution or regulator
The institution, a regulator or a court called the system AI.
Status
Confirmed by the institution
Severity
1 of 5
Impact
No losses tied to the deepfakes of the two bank chief executives disclosed · The likenesses of the chief executives of two New Zealand banks were used to steer social-media users to fake trading platforms; the FMA counted 110 linked ads on Meta sites in one 24-hour period across the whole campaign. Westpac said 64% of the scam cases it had handled so far in 2026 originated on social media, a figure not specific to these ads.
What happened?
On 8 April 2026 the FMA warned of a significant increase in ads, fake news articles and fake investment-platform websites using prominent New Zealanders. Its manager of regulatory services, Samantha McGuire, said the scammers were "using artificial intelligence to create deepfake images and videos featuring likenesses of politicians and business leaders", and named Winston Peters, Kiwibank chief executive Steve Jurkovich and Westpac chief executive Catherine McGrath among those impersonated. The fake articles carried the logos of RNZ, TVNZ and the NZ Herald.[1][3]
Per the FMA, the articles directed users to sites that collected their contact details; scammers then called them posing as brokers and moved them onto fake platforms with an initial deposit of around US$250, showed them manipulated profits, and demanded fees when they tried to withdraw. The FMA identified 110 ads linked to the scam on Meta sites in one 24-hour period and had flagged more than 190 fake trading-platform websites for removal since the start of March 2026.[1]
Kiwibank said scammers had impersonated Jurkovich in fake social-media ads and news stories to promote a fraudulent investment platform. One fake article shown by the FMA claimed an "anti-crisis financial platform" was backed by Jurkovich.[1][2][4]
On 23 April 2026 McGrath told RNZ that she had learned from colleagues that an AI-generated deepfake image showing her clashing with Peters was circulating and linking through to an investment scam. She said Westpac tried four routes to contact Meta and never got a response, and that the ad was eventually pulled, possibly because of the FMA's involvement. In a statement reported by 1News, she said different versions of the ad "continued to pop up in Facebook feeds for weeks" after Westpac reported it.[5][6]
When did it happen?
- Mar 2026
The FMA begins flagging fake trading-platform websites linked to the scam; more than 190 are flagged by early April.[1]
- Apr 8, 2026
The FMA warns that AI deepfakes of Steve Jurkovich, Catherine McGrath and Winston Peters are being used in fake news articles and Meta ads.[1][3]
- Apr 8, 2026
Kiwibank warns customers that ads using Jurkovich's name or image to promote investments are scams.[2][4]
- Apr 23, 2026
Westpac NZ publicly calls on Meta to act faster, saying the deepfake ad of McGrath reappeared for weeks after it was reported.[5][6]
What was the impact?
- Customers: No losses tied to the deepfakes of the two bank chief executives disclosed[1][6]
- Other: The likenesses of the chief executives of two New Zealand banks were used to steer social-media users to fake trading platforms; the FMA counted 110 linked ads on Meta sites in one 24-hour period across the whole campaign. Westpac said 64% of the scam cases it had handled so far in 2026 originated on social media, a figure not specific to these ads.[1][6]
Severity 1 of 5: An impersonation lure flagged by the regulator and disowned by both banks; no losses tied to the deepfakes of the two chief executives have been disclosed and no enforcement followed.
How did Westpac New Zealand and Kiwibank respond?
Kiwibank's chief executive Steve Jurkovich said: "I am not associated with any investment platform using my name or image. If you see my name promoting an investment, it's a scam." Westpac NZ's chief executive Catherine McGrath said Meta "is not responding quickly or seriously enough to this sort of harmful content and it's putting New Zealanders' money at risk", and called for faster takedowns, verification of financial-services advertisers and a direct reporting channel for banks' financial-crime teams.[2][5][6]
What was the outcome, and did regulators act?
The FMA issued a public warning and flagged fake trading-platform websites for removal. McGrath said the ad featuring her was eventually pulled but that Westpac had received no communication from Meta. No enforcement action specific to the deepfakes of the two chief executives has been reported.[1][5]
Did the Westpac and Kiwibank chief executives endorse an investment platform?
No. New Zealand's Financial Markets Authority said deepfakes of Kiwibank's Steve Jurkovich and Westpac's Catherine McGrath were used in fake articles and ads in April 2026, and Jurkovich said that any investment promoted using his name is a scam.
Was AI used to make the Westpac and Kiwibank scam ads?
Yes, according to the regulator. The FMA said the scammers were using artificial intelligence to create deepfake images and videos of politicians and business leaders, and RNZ described the McGrath image as an AI-generated deepfake.
Was any money lost to the bank CEO deepfake ads in New Zealand?
No losses tied specifically to the Jurkovich or McGrath deepfakes have been disclosed. The FMA described how the wider scam takes deposits of around US$250 and never returns money, but it did not publish a loss figure for this campaign.
What did Westpac ask Meta to do about deepfake scam ads?
Westpac NZ asked Meta to invest more in detecting scam content before publication, act faster on reports and tell users what happened, verify financial-services advertisers, and set up a direct channel for banks' financial-crime teams to report validated scams.
- FMA warns of fraudulent trading platforms using fake news articles to entice investors official
- “If you see my name promoting an investment, it’s a scam” — Kiwibank Chief Executive official
- Consumers warned of increase in scams using fake news articles news
- Kiwibank CEO warns after investment scam ads misuse his identity news
- AI-generated Westpac boss used in scam ads on Facebook news
- Meta 'missing in action' over social media, deep fake scams - Westpac news
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