How many regulatory finding AI incidents have banks had since 2022?
As of Oct 21, 2026, the register holds 6 publicly reported AI incidents at banks and fintechs in the regulatory finding category since January 2022. 1 of the 6 records involves systems the institution or a regulator described as AI; 4 are automated systems not described as AI, and 1 is a machine-learning system not labelled AI on the record. Countries: United Kingdom (2), Germany (1), Hungary (1). Average severity 2.8 on a 1–5 scale. Status: 6 regulator finding. The most recent is "Italy's privacy regulator fines Intesa Sanpaolo €17.6m for profiling 2.4m customers to move them to Isybank" (Mar 12, 2026).
| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
|---|
| Mar 12, 2026 | Intesa Sanpaolo S.p.A., Isybank S.p.A. | Italy's privacy regulator fines Intesa Sanpaolo €17.6m for profiling 2.4m customers to move them to Isybank | Automation, not AI | Governance finding | Regulatory finding | 3 | Regulator finding |
| Jan 22, 2025 | Kakao Pay | Korea fines Kakao Pay KRW 5.97bn for sending 40m users' data to Alipay to build a credit-risk scoring model | ML (inferred) | Governance finding | Regulatory finding | 3 | Regulator finding |
| Nov 12, 2024 | Metro Bank | FCA fines Metro Bank £16.7m after its automated transaction monitoring missed 60m transactions | Automation, not AI | Governance finding | Regulatory finding | 3 | Regulator finding |
| Oct 2, 2024 | Starling Bank | FCA fines Starling £29m after its automated sanctions screening checked only part of the list | Automation, not AI | Governance finding | Regulatory finding | 4 | Regulator finding |
| May 31, 2023 | Deutsche Kreditbank AG (DKB) | Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal | Automation, not AI | Governance finding | Regulatory finding | 2 | Regulator finding |
| Feb 8, 2022 | Budapest Bank Zrt. | Hungarian DPA fines Budapest Bank HUF 250m for AI emotion analysis of customer-service calls | AI (stated) | Governance finding | Regulatory finding | 2 | Regulator finding |
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