How many litigation AI incidents have banks had since 2022?
As of Oct 21, 2026, the register holds 11 publicly reported AI incidents at banks and fintechs in the litigation category since January 2022. 5 of the 11 records involve systems the institution or a regulator described as AI; 2 are automated systems not described as AI, and 4 are machine-learning systems not labelled AI on the record. Countries: United States (11). Average severity 1.7 on a 1–5 scale. Status: 8 court filing, 1 settled, 2 disputed. The most recent is "U.S. Bank customers sue Pegasystems alleging its Voice AI secretly analysed their customer-service calls" (Oct 2, 2026).
| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
|---|
| Oct 2, 2026 | U.S. Bank National Association (named in the complaint, not a defendant) | U.S. Bank customers sue Pegasystems alleging its Voice AI secretly analysed their customer-service calls | AI (stated) | Governance finding | Litigation | 2 | Court filing |
| Jun 22, 2026 | Deutsche Bank National Trust Company (as trustee) | D.C. Court of Appeals strikes Deutsche Bank National Trust brief citing four AI-invented cases | AI (stated) | Governance finding | Litigation | 2 | Court filing |
| May 13, 2026 | Klarna, Pagaya Technologies | Pagaya sues Klarna, alleging it 'distilled' and misappropriated its AI underwriting model | AI (stated) | Governance finding | Litigation | 2 | Disputed |
| Apr 28, 2025 | JPMorgan Chase Bank, N.A. | Class action alleged JPMorgan's HireVue AI video interviews were an unlawful lie-detector test | AI (stated) | Governance finding | Litigation | 2 | Court filing |
| Dec 17, 2023 | Navy Federal Credit Union | Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants | Automation, not AI | Governance finding | Litigation | 2 | Disputed |
| Dec 2023 | Revolut | Revolut faces Illinois BIPA class action over selfie identity checks | ML (inferred) | Governance finding | Litigation | 1 | Court filing |
| May 1, 2023 | Coinbase | Coinbase sued under Illinois BIPA over face-scan identity verification | ML (inferred) | Governance finding | Litigation | 1 | Court filing |
| Oct 6, 2022 | JPMorgan Chase | Callers sued over Nuance voice biometrics on Chase customer-service calls | ML (inferred) | Governance finding | Litigation | 1 | Court filing |
| Oct 3, 2022 | The Charles Schwab Corporation | Class action alleged Schwab's Voice ID examined callers' voiceprints without written consent | ML (inferred) | Governance finding | Litigation | 1 | Court filing |
| Jul 26, 2022 | Upstart | Investors' class action says Upstart misled them about its AI underwriting model | AI (stated) | Governance finding | Litigation | 2 | Court filing |
| Feb 17, 2022 | Wells Fargo Bank, N.A. | Suits alleged Wells Fargo's automated mortgage underwriting discriminated against minority applicants | Automation, not AI | Governance finding | Litigation | 3 | Settled |
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