How many AI incidents did banks have in 2023? As of Oct 21, 2026, the register holds 10 publicly reported AI incidents at banks and fintechs dated 2023. 3 of the 10 records involve systems the institution or a regulator described as AI; 3 are automated systems not described as AI, and 4 are machine-learning systems not labelled AI on the record. Countries: United States (8), Germany (1), United Kingdom (1). Average severity 1.6 on a 1–5 scale. Status: 3 reported, 1 confirmed by the institution, 1 regulator finding, 2 court filing, 1 settled, 2 disputed. The most recent is "Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants" (Dec 17, 2023).
AI incidents at banks and fintechs by month since January 2022, by whose AI it was One dot per incident, 10 in all: Dec 17, 2023: Navy Federal Credit Union — Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants (Litigation, severity 2 of 5); Dec 2023: Revolut — Revolut faces Illinois BIPA class action over selfie identity checks (Litigation, severity 1 of 5); Aug 27, 2023: Fortress Trust and Retool — Deepfaked voice in Retool breach linked to about $15m crypto theft at Fortress Trust (Voice clone, severity 3 of 5); May 31, 2023: Deutsche Kreditbank AG (DKB) — Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal (Regulatory finding, severity 2 of 5); May 1, 2023: Coinbase — Coinbase sued under Illinois BIPA over face-scan identity verification (Litigation, severity 1 of 5); Apr 28, 2023: JPMorgan Chase (Chase) — WSJ columnist's AI voice clone passes Chase credit-card voice biometrics (Voice clone, severity 1 of 5); Apr 18, 2023: Betterment — SEC fines robo-adviser Betterment $9m after coding errors stopped automated tax-loss harvesting (Other, severity 3 of 5); Feb 22, 2023: Lloyds Bank (Lloyds Banking Group) — Vice reporter breaks into his own Lloyds account with an AI-cloned voice (Voice clone, severity 1 of 5); Jan 4, 2023: Wells Fargo — DoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shown (Voice clone, severity 1 of 5); 2023: Bank of America — AI clone of a client's voice calls a Bank of America banker to move money; attempt fails (Voice clone, severity 1 of 5). Institution's own AI Apr 18, 2023: Betterment — SEC fines robo-adviser Betterment $9m after coding errors stopped automated tax-loss harvesting (Other, severity 3 of 5) AI used against the institution 2023: Bank of America — AI clone of a client's voice calls a Bank of America banker to move money; attempt fails (Voice clone, severity 1 of 5) Jan 4, 2023: Wells Fargo — DoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shown (Voice clone, severity 1 of 5) Feb 22, 2023: Lloyds Bank (Lloyds Banking Group) — Vice reporter breaks into his own Lloyds account with an AI-cloned voice (Voice clone, severity 1 of 5) Apr 28, 2023: JPMorgan Chase (Chase) — WSJ columnist's AI voice clone passes Chase credit-card voice biometrics (Voice clone, severity 1 of 5) Aug 27, 2023: Fortress Trust and Retool — Deepfaked voice in Retool breach linked to about $15m crypto theft at Fortress Trust (Voice clone, severity 3 of 5) Governance finding May 1, 2023: Coinbase — Coinbase sued under Illinois BIPA over face-scan identity verification (Litigation, severity 1 of 5) May 31, 2023: Deutsche Kreditbank AG (DKB) — Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal (Regulatory finding, severity 2 of 5) Dec 2023: Revolut — Revolut faces Illinois BIPA class action over selfie identity checks (Litigation, severity 1 of 5) Dec 17, 2023: Navy Federal Credit Union — Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants (Litigation, severity 2 of 5) 2022 2023 2024 2025 2026 One dot per incident · lanes by AI role · dot size = severity 1–5 · click a dot for the record · computed from the register Date Institution Incident AI? Role Category Severity Status Dec 17, 2023 Navy Federal Credit Union Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants Automation, not AI Governance finding Litigation Disputed Dec 2023 Revolut Revolut faces Illinois BIPA class action over selfie identity checks ML (inferred) Governance finding Litigation Court filing Aug 27, 2023 Fortress Trust , Retool Deepfaked voice in Retool breach linked to about $15m crypto theft at Fortress Trust AI (stated) AI used against the institution Voice clone Reported May 31, 2023 Deutsche Kreditbank AG (DKB) Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal Automation, not AI Governance finding Regulatory finding Regulator finding May 1, 2023 Coinbase Coinbase sued under Illinois BIPA over face-scan identity verification ML (inferred) Governance finding Litigation Court filing Apr 28, 2023 JPMorgan Chase (Chase) WSJ columnist's AI voice clone passes Chase credit-card voice biometrics AI (stated) AI used against the institution Voice clone Reported Apr 18, 2023 Betterment SEC fines robo-adviser Betterment $9m after coding errors stopped automated tax-loss harvesting Automation, not AI Institution's own AI Other Settled Feb 22, 2023 Lloyds Bank (Lloyds Banking Group) Vice reporter breaks into his own Lloyds account with an AI-cloned voice ML (inferred) AI used against the institution Voice clone Confirmed by the institution Jan 4, 2023 Wells Fargo DoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shown AI (stated) AI used against the institution Voice clone Disputed 2023 Bank of America AI clone of a client's voice calls a Bank of America banker to move money; attempt fails ML (inferred) AI used against the institution Voice clone Reported
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