How many chatbot failure AI incidents have banks had since 2022?
As of Oct 21, 2026, the register holds 1 publicly reported AI incident at banks and fintechs in the chatbot failure category since January 2022. 1 of the 1 record involves systems the institution or a regulator described as AI; 0 are automated systems not described as AI. Countries: Romania (1). Average severity 1.0 on a 1–5 scale. Status: 1 confirmed by the institution. The most recent is "Libra Internet Bank's OpenAI-based assistant 'Lia' calls a customer an 'idiot'" (Sep 17, 2026).
Incidents
| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
|---|---|---|---|---|---|---|---|
| Sep 17, 2026 | Libra Internet Bank | Libra Internet Bank's OpenAI-based assistant 'Lia' calls a customer an 'idiot' | AI (stated) | Institution's own AI | Chatbot failure | 1 | Confirmed by the institution |
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