Bank of America hired 1,000 contractors to patch AI-exposed software flaws

For the CISO of a regional bank

Bank of America CEO Brian Moynihan said in a CNBC interview on Wednesday that the bank added 1,000 contractors in the second quarter to patch software vulnerabilities exposed by AI models including Anthropic's Mythos.1

Moynihan told CNBC that when the frontier-type models came out, "a lot of us sat down" to work out how to get through the risk quickly, and Newcome.ca reported that the bank rushed to bolster internal and vendor code using thousands of employees and outside personnel.1 Mythos was released in April to a small group of banks, technology firms and government agencies, and the models can uncover and exploit decades-old software flaws, according to the report.1

Moynihan said the contractors remain at the bank, working on top of the 3,000 people it has in that area.1

Moynihan told analysts the bank spent a "couple hundred million plus" in the third quarter on software remediation and regulatory issues related to anti-money laundering compliance, so the figure does not isolate the patching cost.1

Moynihan said the bank expects remediation costs to decline over time, and he told CNBC: "Once you patch, you don't have to patch as much."1

Moynihan also said the bank must be mindful that the people doing the software development are the people trying to sell it the services; the report did not say how vendor fixes are being handled.1

Why it matters

Bank of America has put a headcount and a rough dollar figure on AI-driven patching, and boards at other banks may ask for comparable numbers. The combined cost line makes direct comparison hard, and vendor code is a dependency that internal teams cannot fix alone.

From the brief

Our take. Bank of America added 1,000 contractors to 3,000 in-house staff and spent a "couple hundred million plus" in one quarter, a figure that also covers AML work. Your board will still ask for your number, vendor code included.

Action. Information security: Inventory vendor-supplied code in critical systems and record each vendor's patch commitments and timelines for AI-found flaws.

What our records say

Bank of America's AI strategy is the opposite of a big-bang rollout: a decade of one assistant, Erica, extended step by step into employees' tools, treasury products and advisor workflows. Erica is recorded with status In production (customer-facing chatbots), and the record cites 2 million interactions a day.12 CEO Brian Moynihan's stated constraint is accuracy: 'the data has to be perfect'.1

  1. BofA: AI programme summary (part 1)
  2. BofA: Erica (Customer-facing chatbots)

From our records

Sources

  1. ReportNewcome.ca - Bank of America hired 1,000 contractors to patch flaws Newcome
  2. Primary sourcePersonal Banking | Scotiabank Canada Scotiabank