Has Oportun had a publicly reported AI incident?
Yes. As of Oct 21, 2026, the register holds 1 publicly reported AI incident at Oportun since January 2022. The most recent is "CFPB fines Oportun's Hello Digit $2.7m after its automated savings algorithm overdrafted customers" (Aug 10, 2022), status: settled, severity 3 of 5. Last swept Oct 21, 2026 (16 queries).
| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
|---|---|---|---|---|---|---|---|
| Aug 10, 2022 | Oportun | CFPB fines Oportun's Hello Digit $2.7m after its automated savings algorithm overdrafted customers | Automation, not AI | Institution's own AI | Other | 3 | Settled |
Aug 10, 2022 · Institution's own AI · severity 3/5
CFPB fines Oportun's Hello Digit $2.7m after its automated savings algorithm overdrafted customers
On 10 August 2022 the CFPB ordered Hello Digit, the automated-savings app acquired by Oportun in December 2021, to pay a $2.7 million civil penalty and redress after finding it deceived consumers. Per the CFPB, Digit's proprietary algorithm moved money out of users' checking accounts and "routinely caused" overdrafts despite a "no overdraft guarantee"; Digit denied many reimbursement requests and kept interest it had said it would not. CFPB Director Rohit Chopra said regulators must hold companies to account for "faulty algorithms". Oportun said Digit owed 1,947 users about $35 each, $68,145 in total, and that it disagreed with the CFPB but was happy to settle. The CFPB called the tool an automated-savings algorithm; it was not described as AI.
Entries come from the register of AI incidents at banks: events since January 2022, each sourced to two independent publishers or one official or court document, with the institution's response recorded. A sweep searches news, regulator, court and security sources for the institution by name; its date, query count and result are logged on the register's method section.
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