How does JPMorgan Chase use AI in wealth management?
JPMorgan Chase uses AI in wealth management mainly to equip advisers, not to replace them. Asset and wealth management CEO Mary Erdoes told Reuters in May 2025 that AI tools helped advisers handle client requests through April's market rout; the Coach AI tool finds research up to 95% faster, per AWM CIO Mike Urciuoli, and the bank said it would help advisers expand client rosters by 50% in three to five years. AWM said gross sales rose 20% between 2023 and 2024, with generative AI tools helping teams focus on high-impact client work. Erdoes's letter in the 2025 annual report, published April 2026, names Connect Coach (12,000 users across the Private Bank and US Wealth Management, 25 specialized AI agents, 1 million personalized insights), Smart Monitor (an investor AI assistant that cuts time-to-insight by 80%) and SpectrumIQ (about 90,000 securities and 22 million documents). The Global Private Bank had 4,100 advisers in 2025, up from about 2,500 in 2020, and trains them with AI-driven role plays. On October 25, 2026 EMEA private bank head Pablo Garnica said AI is used to onboard clients and for research, and on October 27 J.P. Morgan Asset Management's 55ip said it is bringing its ActiveTax technology into Anthropic's Claude for Financial Advisors. The bank has not described generative AI giving advice to clients directly.[1][2][3][4]
Data as of Oct 31, 2026 · JPMorgan profile updated Oct 26, 2026 · 11 sources cited on this page · 141 banks profiled on this site · Markdown
Which AI tools does JPMorgan use in wealth and asset management?
Named tools and deployments in date order of the source. Figures are the bank's own; none is independently audited.
| Tool | Who uses it | What it does | Figures | Date |
|---|---|---|---|---|
| IndexGPT | Index clients | Thematic investment baskets built with OpenAI's GPT-4: one model generates keywords for a theme and a separate model scans news to pick companies | Not disclosed | May 3, 2024[5] |
| Coach AI | Private-client advisers | Locates content and research to drive client conversations; Erdoes says the bank's AI tools pre-populate client data and market movement in real time and remember clients' past investment preferences | Up to 95% faster to the right information; aim of 50% larger client rosters in three to five years | May 5, 2025[1] |
| LLM Suite in the Private Bank | Private Bank staff and advisers | Generative AI toolkit that the Private Bank's head of digital and data transformation says has streamlined workflows and reduced duplication | Available to 200,000 employees | October 23, 2025[6] |
| Connect Coach | Private Bank and US Wealth Management front office | Proactively pushes personalized outreach ideas; accelerates meeting preparation, supports portfolio analysis and generates call summaries | 12,000 users; 25 specialized AI agents; 1 million insights to 5,000 GPB users | Launched just over a year before April 2026[2] |
| Smart Monitor | Investors | Investor AI assistant that learns preferences and pushes prioritized, explainable insights in real time | 80% less time from manual research to insight | April 2026 letter[2] |
| SpectrumIQ | Asset management investment teams | Proprietary AI suite in the Spectrum platform tying research, data and risk together; nearly 75% of equity trading and almost 85% of FX trading automated | About 90,000 securities, 22 million documents, 7,000 broker reports a day; trades rebalanced for 2,500-plus clients a month | April 2026 letter[2] |
| EMEA private bank AI | Advisers and clients in Europe, the Middle East and Africa | Client onboarding, investment research, simplifying complex processes, helping clients find information through the website and app | Not disclosed | October 25, 2026[3] |
| 55ip ActiveTax in Claude for Financial Advisors | Advisers at RIAs, broker-dealers and wealth firms using Anthropic's Claude | Connector that lets advisers run personalized, tax-aware portfolio transition scenarios inside Claude | 55ip assets under supervision over $150 billion (September 30, 2026) | October 27, 2026[4] |
What results has JPMorgan reported from AI in wealth management?
As stated by the executive or document named. The gross-sales figure is not attributed to AI alone.
| Metric | Value | As of | Who said it |
|---|---|---|---|
| AWM gross sales | Up 20% from 2023 to 2024, with GenAI-driven tools helping teams focus on high-impact client work | May 2025 | J.P. Morgan Asset & Wealth Management, via Reuters[1] |
| Research retrieval speed (Coach AI) | Up to 95% faster | May 2025 | Mike Urciuoli, AWM CIO[1] |
| Time to insight (Smart Monitor) | Reduced by 80% | April 2026 | Mary Erdoes, 2025 annual report[2] |
| Global Private Bank advisers | About 2,200 in 2010, 2,500 in 2020, 4,100 in 2025 | April 2026 | Mary Erdoes, 2025 annual report[2] |
| Adviser training | Training hours tripled since 2019; hands-on practice exercises up 150% from 2022 to 2025 with AI-driven role plays; cost per adviser trained down 27% | April 2026 | Mary Erdoes, 2025 annual report[2] |
| Fraud attempts | Cut by over 50% by AI-powered security features including multi-factor authentication, voice biometrics and deepfake detection | October 2025 | Andrew Catterall, J.P. Morgan Private Bank[6] |
| Client growth ambition | AI and other initiatives can help grow client totals by 50% in the next five years | October 2025 | Mary Erdoes, to American Banker[7] |
| AWM workforce | More than 29,000 professionals across 48 countries | April 2026 | Mary Erdoes, 2025 annual report[2] |
How does JPMorgan describe the role of AI in advice, and what has it not disclosed?
Erdoes presents AI as a way to remove 'the no-joy pieces' of advisers' work: 'We're using AI to get rid of all the gunk and allow people to move onto higher-level thinking,' she told American Banker in October 2025, describing AI filling advisers' screens with notes on client preferences during the April 2025 sell-off.[7]
The Private Bank keeps the adviser at the center. Andrew Catterall said the future is one 'whereby technology and human expertise work hand in hand', and described AI Days and internal pitch competitions modeled on Shark Tank and Dragons' Den to spread adoption from senior leaders to early-career staff.[6]
The 55ip connector takes J.P. Morgan tools to advisers outside the bank. Asset management CEO George Gatch called it 'only the start of our work to deliver our industry-leading investment insights and portfolio tools to advisors through AI'. The release notes that JPMorganChase is an investor in Anthropic.[4]
Not disclosed: whether any client receives generative AI output without an adviser in between, the models behind Connect Coach and Smart Monitor, AI spending in asset and wealth management, and adviser hours saved.[2][3]
What does the JPMorgan profile record on this topic?
The rows below are the entries of the JPMorgan AI strategy profile that bear on this page, as of Oct 26, 2026; the profile holds the full record of 50 dated moves, 17 use cases and 78 sources.
| Use case | What the record shows | Status | Source |
|---|---|---|---|
| Advisor tools: Connect Coach and Smart Monitor | Connect Coach suggests next-best actions to advisors; it began with 4,600 private-banking advisors, was extended to 7,600 Chase Wealth Management staff in May 2025 and was heading for about 17,000 users by end-2025; Smart Monitor summarises filings and market moves for analysts and portfolio managers. | Rolling out | [8] |
| Date | Move | Detail | Source |
|---|---|---|---|
| Oct 25, 2026 | EMEA private bank uses AI for onboarding and research | Pablo Garnica, head of the private bank in Europe, the Middle East and Africa, tells Bloomberg the wealth arm uses AI to onboard clients, for investment research and other tasks: simplifying complex processes, giving advisers faster access to the bank's research and investment views, and helping clients find relevant information through its website and app, with the aim of making advisers more effective and efficient. | [3] |
| Feb 24, 2026 | Company update: 150,000 weekly LLM Suite users, use cases doubled | Dimon says 150,000 people use the platform every week and think they save about four hours a week; Barnum says AI use cases in production doubled and about $600 million of identified efficiencies are partly AI-related; Mary Erdoes says one controls-review AI tool spread from 200 to 3,000 staff. | [9][10] |
| May 3, 2024 | IndexGPT thematic baskets launch | Built with OpenAI's GPT-4: the model generates keywords for a theme and a separate language model scans news to pick companies. Rui Fernandes, head of markets trading structuring, calls it a first step in a gradual, long-term AI plan for the index line. The name had been filed as a trademark in May 2023. | [5][11] |
What is JPMorgan's Coach AI?
Coach AI is a tool for J.P. Morgan private-client advisers that finds content and research for client conversations. AWM CIO Mike Urciuoli said in May 2025 that advisers find the right information up to 95% faster, and the bank said it would help advisers grow client rosters by 50% in three to five years.
What is J.P. Morgan Connect Coach?
Connect Coach is an adviser platform with 25 specialized AI agents used by 12,000 people across the Private Bank and US Wealth Management, per Mary Erdoes's April 2026 letter. It prepares meetings, supports portfolio analysis, writes call summaries and has pushed 1 million personalized insights to front-office users.
Is AI replacing JPMorgan's wealth advisers?
Not on the bank's numbers. The Global Private Bank grew from about 2,500 advisers in 2020 to 4,100 in 2025, and executives describe AI as freeing advisers' time and letting each adviser serve more clients. The bank has not reported adviser cuts linked to AI.
Does J.P. Morgan work with Anthropic in wealth management?
Yes. On October 27, 2026 J.P. Morgan Asset Management said its 55ip subsidiary is bringing ActiveTax technology into Anthropic's Claude for Financial Advisors through a connector, so advisers can run tax-aware portfolio transition scenarios inside Claude. JPMorganChase is an investor in Anthropic.
Does JPMorgan give clients AI-generated investment advice?
The bank has not said so. Its disclosed tools serve advisers, investment teams and, in EMEA, clients looking for information on the website and app. IndexGPT, launched in May 2024, uses GPT-4 to build thematic index baskets rather than personal advice.
- JPMorgan says AI helped boost sales, add clients in market turmoil
- Line of Business CEO Letters to Shareholders, Annual Report 2025
- JPMorgan's Private Bank Using AI to Make Advisers More Efficient
- J.P. Morgan Asset Management's 55ip working with Anthropic to deliver Tax-Smart technology within Claude for Financial Advisors
- JPMorgan unveils IndexGPT in next Wall Street bid to tap AI boom
- When Algorithms Meet Advisers (Andrew Catterall, J.P. Morgan Private Bank)
- The Most Powerful Women in Finance, No. 1, Mary Callahan Erdoes, JPMorganChase
- 2025 Investor Day Transcript - Full Transcript
- 2026 Company Update Transcript - Chairman and CEO Q&A
- 2026 Company Update Transcript (full event)
- JPMorgan taps ChatGPT for new thematic investment suite
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