How is AI changing TD Bank's workforce in the U.S.?
At TD the AI tools are group-wide and the job cuts so far are group-level, while the U.S. bank is still adding staff. TD Stories reports that 48,651 TD colleagues have Microsoft Copilot, 98% of them active users, logging 350,000 hours of Copilot assistance between June 22 and July 19, 2026; AI tools have reached all TD engineers and developers, 76% of whom actively use GitHub Copilot. In the U.S., Leo Salom said in September 2026 that 1,800 developers have GitHub Copilot, with technology-capacity gains of 30% to 40%, which the bank is using to deliver faster 'rather than immediately reduce headcount'. The group restructuring announced in May 2025, about 2% of the workforce or some 2,000 employees, ended on January 31, 2026 with total charges of $886 million pre-tax and savings that include 'an approximate 3% workforce reduction'; TD's filings do not attribute it to AI. Meanwhile U.S. Banking averaged 30,436 full-time equivalent staff in the quarter to July 31, 2026, up from 28,817 a year earlier, as AML remediation continued. Training is formal: Copilot onboarding sessions and office hours, a self-paced pathway that covers responsible AI use, and DataCamp courses on which technical staff logged 4,600 hours between April 1 and July 30, 2026. TD has not published U.S.-only figures for AI tool use or training.[1][2][3][4][5]
Data as of Oct 31, 2026 · TD profile updated Oct 28, 2026 · 16 sources cited on this page · 141 banks profiled on this site · Markdown
How has TD's U.S. headcount changed while it rolled out AI?
TD reports average full-time equivalent (FTE) staff by segment, not year-end headcount; the U.S. segment was called U.S. Retail in fiscal 2025 and U.S. Banking from 2026. Dollar figures are Canadian.
| Period | Measure | Value | Source |
|---|---|---|---|
| Fiscal 2024 | U.S. Retail average FTE | 27,842 | 2025 annual report (Form 40-F)[6] |
| Fiscal 2025 | U.S. Retail average FTE | 28,715 | 2025 annual report (Form 40-F)[6] |
| May 22, 2025 | Group restructuring announced | Lay off 2% of the workforce, some 2,000 employees, to cut costs and scale up digital and AI investments | Reuters[3] |
| Quarter to January 31, 2026 | U.S. Banking average FTE | 29,877, against 28,276 a year earlier | Q1 2026 report (Form 6-K)[4] |
| January 31, 2026 | Restructuring program concluded | Total charges of $886 million pre-tax; annual savings of approximately $775 million, including 'an approximate 3% workforce reduction'; the Q1 charge beat guidance because of 'additional workforce optimization opportunities' | Q1 2026 report (Form 6-K)[4] |
| Quarter to July 31, 2026 | U.S. Banking average FTE | 30,436, against 30,326 in the prior quarter and 28,817 a year earlier; 30,212 for the nine months | Q3 2026 report (Form 6-K)[5] |
Which AI tools do TD employees use, and how many use them?
Most figures are group-wide (Canada and the U.S.); U.S.-only figures are marked.
| Date | Who said it | What was said |
|---|---|---|
| July 30, 2025 | Ted Paris, U.S. head of analytics, intelligence and AI | In the U.S., TD is 'heavily oriented around inwardly-, colleague-facing efficiency and productivity plays' with human-in-the-loop approaches (U.S.)[7] |
| August 14, 2025 | TD Bank Group | Among targeted colleague populations, an engagement rate of 80 per cent with Microsoft Office 365 Copilot and 92 per cent with GitHub Copilot[8] |
| May 28, 2026 | Raymond Chun, CEO | Over 40,000 colleagues using Copilot and over 7,000 engineers using AI for software development, the most active with a 29% increase in throughput[9] |
| June 22 to July 19, 2026 | TD Stories | 48,651 colleagues have Microsoft Copilot; 98% active, 51% average daily adoption; 350,000 hours of Copilot assistance in the month[1] |
| 2026 (to July 31) | TD Stories | 76% of engineers and developers actively use GitHub Copilot; pull request throughput up 80% from 2025 to 2026; NACO GPT supports more than 3,600 contact-center colleagues and about 265,000 conversations a month, with second-level support calls down almost 30% since November 1, 2025[1] |
| August 27, 2026 | Raymond Chun, CEO | The first wave of end-to-end AI targets retail credit, the software development life cycle and contact centers, giving colleagues 'tools and insights'[10] |
| September 17, 2026 | Leo Salom, U.S. Banking | 1,800 developers enabled with GitHub Copilot, with technology-capacity improvements of 30% to 40% used to accelerate delivery 'rather than immediately reduce headcount' (U.S.)[2] |
How does TD train employees for AI, and what do its leaders say about jobs?
Copilot users get a dedicated onboarding session and regular office hours, and colleagues can take self-paced AI courses including a foundational pathway on AI, generative AI and responsible AI use. Technical staff have DataCamp, with 98 skill tracks and 28 career paths; two-thirds of eligible colleagues take part, and they completed 4,600 hours of training between April 1 and July 30, 2026.[1]
Leadership training came first in the U.S.: Ted Paris said TD 'launched GenAI Executive Education this year' to help leaders use AI, with plans to extend training beyond executives. The group's earlier programs, such as TD Thrive, offer virtual, in-person, coaching and self-guided formats for AI literacy.[11][8]
On jobs, TD's talent leaders speak of change rather than cuts. Sanj Rana, head of talent at TD Bank, said that in many cases jobs are 'being enhanced and elevated through the power of AI'; group CHRO Melanie Burns said in July 2026 that 'The future of work will require organizations to help people develop new skills as technology evolves'. The bank's 2025 investor day counted more than 2,500 AI-related roles in house.[11][12][13]
The U.S. bank's other training load is compliance: under the AML consent orders it rolled out specialized financial crime risk training for colleagues in higher-risk business lines and, per the Q2 2026 call, added controls that track training effectiveness, completion and workforce readiness.[5][9]
What does the TD profile record on this topic?
The rows below are the entries of the TD AI strategy profile that bear on this page, as of Oct 28, 2026; the profile holds the full record of 39 dated moves, 18 use cases and 55 sources.
| Use case | What the record shows | Status | Source |
|---|---|---|---|
| AI-assisted software development | 1,800 US developers on GitHub Copilot with 30-40% technology-capacity gains; 7,000-plus engineers group-wide, the most active achieving a 29% increase in throughput. | In production | [2][9] |
| Date | Move | Detail | Source |
|---|---|---|---|
| Sep 17, 2026 | US bank details AI in AML, engineering and the call centre | Three AI models in the AML program, an investigator desktop in development, 1,800 developers on GitHub Copilot, and a vendor voice AI agent targeted at about 50% of incoming calls. | [2] |
| May 28, 2026 | Q2 fiscal 2026 call: US AML runs on AI-enhanced transaction monitoring | Salom: new monitoring system with embedded ML and AI, new KYC platform and improved customer risk rating model; group: over 40,000 colleagues using Copilot (the call did not name the product's vendor), over 7,000 engineers using AI, mortgage pre-adjudication cut from about 15 hours to 3 minutes. | [9] |
| May 26, 2026 | US patent 12,639,628 granted: model training on private data sets | Collaboration weights let model-training systems learn together without revealing each private data set; the record shows assignment to TD on 30 March 2026. | [14] |
| Jan 31, 2026 | Restructuring programme concludes | Q1 fiscal 2026 charge of C$200 million pre-tax (severance, real estate, wind-downs), above the C$125 million guided because of additional workforce optimisation; C$184 million for the nine months to July after recoveries. The filings do not attribute it to AI. | [4][5] |
| Nov 20, 2025 | Jagadish: 80% of contact-centre agents used the AI knowledge tool in month one | At the Reuters AI Momentum conference she said TD briefed colleagues months before launch and is rolling the tool into branches and making it predictive. | [15] |
| Oct 20, 2025 | TD Wealth Virtual Assistant | A generative knowledge-management system built by Layer 6 for wealth colleagues. | [16] |
| May 22, 2025 | 2% of workforce cut to fund digital and AI | About 2,000 roles in a restructuring after the US AML settlement, under new CEO Ray Chun. | [3] |
How many people does TD Bank employ in the U.S.?
TD reports average full-time equivalent staff by segment. U.S. Banking averaged 30,436 FTE in the quarter ended July 31, 2026, up from 28,817 a year earlier, per the Q3 2026 report. The fiscal 2025 average for the U.S. Retail segment was 28,715, against 27,842 in fiscal 2024.
Is TD cutting jobs because of AI?
TD's group restructuring, announced in May 2025 as a 2% cut of about 2,000 employees and concluded on January 31, 2026, ended with an approximate 3% workforce reduction; Reuters reported it was meant to cut costs and fund digital and AI investment, but TD's filings do not attribute the cuts to AI. In the U.S., Leo Salom said Copilot gains are used to deliver faster rather than immediately reduce headcount.
How many TD employees use Microsoft Copilot?
TD Stories reports 48,651 TD colleagues with Microsoft Copilot access, 98% of them active users and a 51% average daily adoption rate, with 350,000 hours of assistance measured between June 22 and July 19, 2026. CEO Raymond Chun had cited over 40,000 Copilot users on the May 28, 2026 call. The figures are group-wide; no U.S.-only count is published.
How does TD train employees on AI?
Copilot users get an onboarding session and office hours; all colleagues can take self-paced AI courses, including a responsible AI module; technical staff use DataCamp, logging 4,600 hours between April 1 and July 30, 2026; and the U.S. bank ran GenAI Executive Education for leaders. TD does not publish U.S.-only AI training hours.
Is TD hiring for AI in the U.S.?
Some roles, mostly in governance. BankingNewsAI's weekly read of TD's careers site on October 27, 2026 listed seven AI and data roles, including a second-line director of AI risk oversight and governance (U.S.) in New York, a director of AI governance at TD Securities and a principal data scientist (U.S.) in Southfield, Michigan; the rest were in Canada. Postings change weekly and are not cited as sources; see /banks/ai-hiring.
- How some Canadians feel about using AI at work (TD Stories; undated page with TD figures to July 31, 2026, retrieved 2026-10-31)
- TD Bank Targets 100 U.S. Branches as AML Remediation Continues
- Canada's TD Bank to lay off 2% of workforce in restructuring
- TD Bank Group First Quarter 2026 Report to Shareholders (Form 6-K, Exhibit 99.1)
- TD Bank Group Third Quarter 2026 Report to Shareholders (Form 6-K, Exhibit 99.1)
- TD Bank Group 2025 Annual Report: Management's Discussion and Analysis (Form 40-F, Exhibit 99.2)
- TD exec keeps sight of customer trust amid AI rush
- Majority of Canadian workers are optimistic about AI but aren't ready
- TD (TD) Q2 2026 Earnings Call Transcript
- TD (TD) Q3 2026 Earnings Call Transcript
- How Americans View AI in the Workplace – A Tool, Not a Replacement (TD Stories US; undated page, ©2025, retrieved 2026-10-31)
- Canadians feel pressure to keep up with AI at work, new TD survey finds
- TD Investor Day 2025: full presentation
- US 12,639,628 B2: Distributed model training with collaboration weights for private data sets
- How Citi, Citizens, TD deploy AI agents without upsetting humans
- New TD Wealth Virtual Assistant Set to Enhance the Colleague and Client Experience
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