How does ING Groep N.V. compare with its peers on AI and technology?
ING scores 65.2 on this site's AI disclosure reference score, #53 of 140 banks and ninth in its nine-bank peer group: behind Commonwealth Bank of Australia (88.2), Lloyds (83.6), Deutsche Bank (78.9), BBVA (77.2), NatWest (75.1), Société Générale (72.7), BNP Paribas (72) and Santander (71.3). The score measures what is on the record, not capability; ING ranks third in the group on disclosed numbers but eighth on use cases in production, own primary disclosures and recent moves. Three things separate it from named peers. First, conversion: ING says more than 90% of its generative-AI pilots reach production (March 2026), and its chatbot handled 75% of chats without a human in 2025, up from 46% in 2023; NatWest's Cora resolved half of 12.9 million conversations without human help in 2025. Second, a workforce number: ING expects about 1,250 fewer Operations FTEs in 2026, among others in KYC, inside about EUR 350 million of cost efficiencies; Santander and BNP Paribas have set no AI-linked headcount figure. Third, agentic payments and mortgages: a live end-to-end agentic payment with Worldline and Mastercard (June 2026), a Visa Payment Passkeys test in Germany (July) and an agentic mortgage assistant that cuts complex Dutch cases from seven days to five. Where ING trails: it puts no value on AI, while Commonwealth Bank measures about A$200 million of gross AI benefits for FY26 and Lloyds about £50 million for 2025, and it has no chief AI officer.[1][2][3][4][5][6][7][8][9][10]
Data as of Oct 20, 2026 · ING profile updated Oct 13, 2026 · computed tables recalculate from the 140 bank profiles on this site · Markdown
Where does ING lead its peers on AI?
01
More than 90% of pilots reach production
ING's March 2026 investor deck says more than 90% of its (gen)AI pilots moved into production, inside a deliberately narrow set of five priority domains on one platform. BNP Paribas counts more than 800 use cases in place and Santander more than 1,000 data and AI initiatives, without a conversion rate.[1][11][12]
02
A published AI workforce effect
ING expects about 1,250 fewer Operations FTEs in 2026, among others in KYC, and filed an estimate of about 950 Dutch positions at risk by end-2026 in October 2025. Santander has set no AI-linked job target, and Deutsche Bank's 2026 efficiencies are not attributed to AI.[1][13][3][14]
03
Agentic payments on both card networks, plus the rulebook
ING ran a live end-to-end agentic payment with Worldline and Mastercard in June 2026 and a Visa Payment Passkeys test in Germany in July, then co-authored principles for agentic commerce with ASB, Bank of America, Capital One, Commonwealth Bank and NatWest in September. Santander's Mastercard and Visa pilots ran in March 2026.[5][6][15][16][17]
04
Agentic mortgages in production
ING's CEO says it was the first bank in Europe to roll out agentic mortgages: piloted in the Netherlands in March 2026 and scaled from June, with a human making the final decision, cutting complex cases from seven to five days. NatWest's homebuying agent is on its roadmap beyond 2026.[18][7][19]
Where does ING trail its peers on AI?
01
Last in its peer group on disclosure
ING's 65.2 is the lowest score in its nine-bank group; it ranks eighth of nine on use cases in production, own primary disclosures and dated moves in the last 12 months. Commonwealth Bank leads the group at 88.2 and ranked fourth globally on Evident's 2025 AI index.[20][8]
02
No AI value figure
ING reports cost efficiencies and FTE reductions but no AI value. Commonwealth Bank measured about A$200 million of gross AI benefits in FY26, Lloyds about £50 million from generative AI in 2025, BNP Paribas about EUR 600 million to date and Santander EUR 84 million in the first half of 2026.[1][8][9][4][21]
03
No firm-wide colleague AI figure
ING says Microsoft 365 Copilot and engineering copilots are being rolled out but gives no reach figure. BBVA reports about 100,000 employees using ChatGPT Enterprise, Santander AI access for all 185,000 employees and Commonwealth Bank about 80% of staff actively engaging with AI platforms.[7][22][23][8]
Where does ING rank against its peers on AI disclosure?
Scores from reference score: the AI-index formula applied to all 140 profiles (0–100; 45% of the weight on independent coverage). The index measures what each bank has put on the public record and what outside outlets have reported about its AI, not capability or spending; every count is of entries on that bank's profile, each of which cites its sources.
| Bank | Score | Rank | Independent sources | Own disclosures | Use cases in production | Moves, last 12 months | Named AI platform |
|---|---|---|---|---|---|---|---|
| Commonwealth Bank of Australia | 88.2 | #7 of 140 | 20 | 28 | 16 of 20 | 25 | AI Factory, Customer Engagement Engine and CommBank Companion[20][24][25][26][27] |
| Lloyds Banking Group | 83.6 | #13 of 140 | 20 | 22 | 11 of 19 | 23 | Envoy agent platform, Microsoft 365 E7 and the Group LLM platform[28][29][30][31] |
| Deutsche Bank | 78.9 | #22 of 140 | 15 | 28 | 10 of 17 | 27 | dbLumina and the Technology, Data and Innovation AI platform on Google Cloud[32][33][34][35][36][37][38][39] |
| BBVA | 77.2 | #27 of 140 | 11 | 45 | 12 of 19 | 30 | ChatGPT Enterprise, BBVA Assistants and The Eight[40][41][42][22][43][44][45][46] |
| NatWest Group plc | 75.1 | #35 of 140 | 18 | 19 | 11 of 19 | 20 | Cora and the internal GenAI stack[2][19][47][48][49][50] |
| Société Générale | 72.7 | #41 of 140 | 25 | 1 | 12 of 16 | 14 | Microsoft Copilot (replacing the in-house SoGPT) and the Anthropic Claude agreement[51][52][53] |
| BNP Paribas SA | 72 | #43 of 140 | 16 | 19 | 12 of 20 | 19 | LLM as a Service, with Mistral AI and Google Cloud[54][55][56][57][58] |
| Banco Santander | 71.3 | #46 of 140 | 12 | 22 | 11 of 19 | 21 | Group Data & AI function inside ONE Transformation, with a multi-provider model stack[23][12][59] |
| ING Groep N.V. (this page) | 65.2 | #53 of 140 | 15 | 17 | 10 of 16 | 14 | Central AI platform on Google Cloud (VISTA data layer) and the AI Risk Committee[60][7][61] |
On which parts of the AI record is ING ahead of or behind its peers?
Each row is one input of the index, counted on the profiles of ING and the 8 peers that are scored on the same basis. "Place" is ING's position in the group of 9 (1st = most).
| Component (weight) | ING | Peer median | Most in the group | Place |
|---|---|---|---|---|
| Independent sources (45%) | 15 | 17 | Société Générale (25) | 6th of 9 |
| Use cases in production (10%) | 10 | 11.5 | Commonwealth Bank (16) | 8th of 9 |
| Own primary disclosures (10%) | 17 | 22 | BBVA (45) | 8th of 9 |
| Dated moves, last 12 months (10%) | 14 | 22 | BBVA (30) | 8th of 9 |
| Disclosed numbers (5%) | 22 | 21.5 | BBVA (25) | 3rd of 9 |
| Named AI leaders (5%) | 12 | 14 | Deutsche Bank (19) | 5th of 9 |
| Use cases described (5%) | 16 | 19 | BNP Paribas (20) | 8th of 9 |
What has each bank in ING's peer group disclosed about its AI?
Facts from each bank's profile, cited to the profile's own sources. "Not disclosed" means the bank's public record, as cited on its profile, does not state it.
| Bank | Platform or assistant, as the profile names it | AI leaders named | Headline AI number disclosed | Patents on the record | Open AI roles |
|---|---|---|---|---|---|
| ING Groep N.V. | Central AI platform on Google Cloud (VISTA data layer) and the AI Risk Committee[60][7][61] | 12, incl. Steven van Rijswijk (Chief Executive Officer, ING Groep)[7][62][63] | (Gen)AI pilots moved into production: More than 90% (Mar 18, 2026)[1] | Not disclosed | Not surveyed |
| BNP Paribas SA | LLM as a Service, with Mistral AI and Google Cloud[54][55][56][57][58] | 8, incl. Jean-Laurent Bonnafé (Chief Executive Officer)[64][65][66] | AI use cases already in place: More than 800 (Oct 5, 2026)[11] | Not disclosed | Not surveyed |
| Banco Santander | Group Data & AI function inside ONE Transformation, with a multi-provider model stack[23][12][59] | 12, incl. Ana Botín (Group Executive Chair)[67][68] | Split of the 2028 AI target as reported by Bloomberg: about EUR 300m of revenue and about EUR 700m of cost cuts (Feb 25, 2026)[68] | Not disclosed | Not surveyed |
| Deutsche Bank | dbLumina and the Technology, Data and Innovation AI platform on Google Cloud[32][33][34][35][36][37][38][39] | 19, incl. Christian Sewing (Chief Executive Officer)[69][70] | Private Bank AI-enabled operating model, run-rate savings by 2028 / cumulative technology spend: €300m / about €600m (Nov 17, 2025)[71] | Not disclosed | Not surveyed |
| BBVA | ChatGPT Enterprise, BBVA Assistants and The Eight[40][41][42][22][43][44][45][46] | 17, incl. Carlos Torres Vila (Chair)[41][46] | Employees using ChatGPT Enterprise: About 100,000 (70%-plus weekly active; about 3 hours saved per employee per week) (Jun 11, 2026)[22] | 1 patent listed on the profile, e.g. EP 3970062 A1 (Method and system for obtaining financial information about an object from a photograph, using machine learning)[72] | Not surveyed |
| Société Générale | Microsoft Copilot (replacing the in-house SoGPT) and the Anthropic Claude agreement[51][52][53] | 12, incl. Slawomir Krupa (Group Chief Executive Officer)[53][73] | AI cost-savings opportunity in the 2029 plan: EUR 500m to EUR 600m, of which about EUR 350m already identified by 2029 (Sep 21, 2026)[53][52] | Not disclosed | Not surveyed |
| NatWest Group plc | Cora and the internal GenAI stack[2][19][47][48][49][50] | 9, incl. Paul Thwaite (Group Chief Executive Officer)[2][50][74] | Cora journeys enhanced with GenAI: 21 (17 added during 2025); all journeys targeted by end-2026 (Dec 31, 2025)[2][19] | Not disclosed | Not surveyed |
| Lloyds Banking Group | Envoy agent platform, Microsoft 365 E7 and the Group LLM platform[28][29][30][31] | 16, incl. Charlie Nunn (Group Chief Executive)[75][76][77] | Value delivered by generative AI in 2025: About £50 million (more than 50 solutions deployed) (Dec 31, 2025)[9][78] | 1 patent listed on the profile, e.g. US 12,095,784 B2 (Methods and systems for indicating the possibility of a cyber-attack on a computer network)[79][80] | 5 open AI roles (Oct 5, 2026); most in ML & data science |
| Commonwealth Bank of Australia | AI Factory, Customer Engagement Engine and CommBank Companion[20][24][25][26][27] | 16, incl. Matt Comyn (Chief Executive Officer)[81][27][25] | Measured gross benefits from AI use cases (including reinvested capacity): about A$200 million in FY26, of which about A$100 million incremental in-year; expected to double in FY27 and exceed investment (Jun 30, 2026)[8] | 1 patent listed on the profile, e.g. US 2025/0307709 A1 (Vector embedder for non-natural language data)[82] | 9 open AI roles (Oct 5, 2026); most in ML & data science |
What are the latest dated moves on the AI record of ING and its peers?
The two newest dated entries of each bank since Oct 16, 2025, from the timelines of the profiles (which also log filings, results and deals that bear on the AI record), newest first.
| Date | Bank | Move |
|---|---|---|
| Oct 14, 2026 | Commonwealth Bank | AGM: Comyn calls for AI regulation to keep pace[83][84] |
| Oct 13, 2026 | BBVA | First European bank to join the Poppy agent protocol[85] |
| Oct 13, 2026 | Deutsche Bank | Farsight deployed on-premise in investment banking and capital markets[86] |
| Oct 9, 2026 | BBVA | Algorithmic trading: models plus generative agents on the desk[87] |
| Oct 8, 2026 | Société Générale | BlueMatrix agrees to buy Aiera[88][89] |
| Oct 6, 2026 | Commonwealth Bank | 2026 Evident AI Index keeps CBA fourth globally[90] |
| Oct 6, 2026 | Lloyds | Evident AI index 2026: 15th again[91] |
| Oct 6, 2026 | NatWest | Evident AI Index places NatWest 17th[92] |
| Sep 30, 2026 | Société Générale | Group CDO on agentic payments at Sibos 2026[93][94] |
| Sep 25, 2026 | NatWest | Voice-to-voice Spending Insights trial and Fraud Triage Agent[47][95] |
| Sep 24, 2026 | BNP Paribas | Five-year Google Cloud partnership for agentic AI[56][58] |
| Sep 23, 2026 | Deutsche Bank | CFO: Postbank AI tool to scale to the Deutsche Bank brand[96] |
| Sep 23, 2026 | Santander | Santander AI Lab releases the A2K protocol suite[97] |
| Sep 23, 2026 | ING | CEO at the BofA conference: 600 AI staff, Google as main partner[7][63] |
| Sep 22, 2026 | BNP Paribas | Strategy update ties AI to support-function efficiency[98] |
| Sep 22, 2026 | ING | Six banks publish principles for agentic commerce[15][99] |
| Aug 20, 2026 | Lloyds | £100 million future-skills investment[100] |
| Jul 30, 2026 | Santander | One evaluation framework for AI products across their life[101] |
How much customer service does ING automate with AI compared with its peers?
Each bank's own measure; definitions differ (chats without a human, conversations resolved end to end, interactions handled by AI).
| Bank | Assistant | Automation as disclosed | As of |
|---|---|---|---|
| ING | GenAI chatbot in seven countries | 75% of chats handled without a human in 2025 (46% in 2023); more than 80% in four countries | March 2026[1] |
| Commonwealth Bank | Virtual messaging | 86% of conversations resolved end to end | FY26[27] |
| NatWest | Cora | 12.9 million conversations in 2025, half with no human intervention | 31 December 2025[2] |
| Société Générale | BoursoBank assistants | 65% of client interactions handled by AI in 2025 | 21 September 2026[52] |
| BBVA | Voice agents (Peru, Mexico pilots) | Close to 90% of interactions resolved in production pilots | 6 October 2026[102] |
| BNP Paribas | HelloïZ (Hello bank!) | More than one million clients since January 2026 | 26 May 2026[55] |
| Lloyds | AI financial assistant | More than 500,000 Bank of Scotland customers | 22 June 2026[103] |
What have ING and its peers said about AI's effect on jobs?
| Bank | What it disclosed | Attributed to AI? | As of |
|---|---|---|---|
| ING | About 1,250 fewer Operations FTEs in 2026, among others in KYC; about 950 Dutch positions at risk by end-2026 | Yes, in part | October 2025 and March 2026[1][13] |
| Société Générale | 1,800 net positions to be cut in France through attrition and mobility | Part of a simplification plan | 22 January 2026[104] |
| Santander | No AI-linked target; about 14,000 fewer roles over two years; early-retirement talks in Spain | No | 24 June 2026[3] |
| Lloyds | More than 1,000 AI roles planned, almost 300 of them agentic; £100 million future-skills investment | Hiring, not cuts | June-August 2026[103][100] |
| Deutsche Bank | Operating efficiencies of about EUR 100 million (Q1) and EUR 200 million (Q2 2026), mainly workforce measures | No | 29 July 2026[105][14] |
| BBVA | About 4,000 data specialists; 250 senior leaders trained in AI | Not a cut | April-October 2026[102][106] |
How do ING's agentic payment pilots compare with its peers'?
Pilots and controlled tests; none of these banks reports agentic payment volumes.
| Bank | What it did | Partners | Date |
|---|---|---|---|
| ING | Live end-to-end agentic payment on European infrastructure | Worldline, Mastercard | 2 June 2026[5] |
| ING | Merchant agent payment confirmed by Visa Payment Passkeys in Germany | Visa, Worldline | 2 July 2026[6] |
| ING, NatWest, Commonwealth Bank | Principles for trust in agentic commerce, with ASB, Bank of America and Capital One | Six-bank paper | 22 September 2026[15] |
| Santander | Live agent-executed payment in Europe; Visa Intelligent Commerce in five Latin American markets | Mastercard, Visa | March 2026[16][17] |
| BBVA | First European bank in the Poppy personal agent protocol | Sierra AI, Meta | 13 October 2026[85] |
How does ING's centralized AI model compare with its peers'?
ING runs AI as one programme: a single cloud-based data, analytics and AI platform on which it builds most of its AI and all of its generative and agentic AI, about 600 AI staff (around 300 in a hub in Türkiye), about 3,000 data and analytics staff under a chief analytics officer, and five board-chosen priority domains. Google is the main technology partner, and a central AI Risk Committee set up in 2025 oversees new domains such as voicebots and agentic AI. No chief AI officer is named.[60][7][10][61]
Peers spread their bets more widely. BBVA gives ChatGPT Enterprise to all 120,000 employees and Gemini alongside it and created a top-level AI Transformation area in May 2026; Santander uses Microsoft, OpenAI, Anthropic, Google and G42; Commonwealth Bank works with OpenAI, Anthropic, in which it holds a stake carried at A$1,527 million, and AWS. BNP Paribas, like ING, governs through committees rather than a named AI chief.[40][46][23][20][66]
Which banks are ING's peers, and why these?
ING Groep N.V. is compared here with BNP Paribas SA, Banco Santander, Deutsche Bank, BBVA, Société Générale, NatWest Group plc, Lloyds Banking Group and Commonwealth Bank of Australia: chosen by the editors for this page (see the note below the table). ING Groep N.V. is classed as a regional or retail-commercial bank headquartered in Netherlands.
The computed group mixed ING with Asian and Canadian banks (DBS, OCBC, TD, BMO) that share none of its markets, so this page keeps BBVA, Lloyds, NatWest and Commonwealth Bank (ING's rival in Australia and co-author of its agentic-commerce principles) and adds the euro-area universal banks it meets in Belgium, Germany, Spain and Poland (BNP Paribas, Santander, Deutsche Bank, Société Générale).
Is ING better than BNP Paribas at AI?
The record cannot settle capability. On disclosure, BNP Paribas scores 72 on this site's reference score and ING 65.2. BNP reports about EUR 600 million of AI value to date and more than 800 use cases in place; ING reports that more than 90% of its pilots reach production and gives a workforce number, about 1,250 fewer Operations FTEs in 2026.[4][11][1]
How does ING's chatbot compare with other banks' assistants?
ING's GenAI chatbot handled 75% of chats without a human in 2025, up from 46% in 2023, and more than 80% in four of its seven chatbot countries. Commonwealth Bank resolves 86% of virtual-messaging conversations end to end; NatWest's Cora handled half of its 12.9 million 2025 conversations without a human.[1][27][2]
Is ING cutting jobs because of AI?
Partly, and it says so. ING's March 2026 investor deck expects about 1,250 fewer Operations FTEs in 2026, among others in KYC and associated activities, and in October 2025 ING filed an estimate of about 950 Dutch positions at risk by end-2026. Group headcount fell by more than 1% over the 12 months to June 2026.[1][13][107]
Which AI partner does ING use?
Google. CEO Steven van Rijswijk said on 23 September 2026 that Google is ING's main technology partner, whose VISTA data layer lets it use Google's models for processing and client-interaction use cases; its chief analytics officer says ING uses Gemini Enterprise. Microsoft 365 Copilot and engineering copilots are also being rolled out.[7][10]
Was ING first in Europe with agentic payments?
ING, Worldline and Mastercard described their 2 June 2026 concert-ticket purchase as Europe's first end-to-end agentic payment transaction. Santander and Mastercard had described a live agent-executed payment through Santander's infrastructure on 2 March 2026, in a controlled environment, as Europe's first. Both are pilots.[5][16]
Why does ING rank low on this site's AI index?
The score counts what is on the record. ING ranks eighth of nine in its peer group on use cases in production, own primary disclosures and recent moves, and has no named AI leader comparable to peers' chief AI officers; it ranks third on disclosed numbers, such as its pilot-to-production rate and FTE effect.[1][10]
How does ING compare with Commonwealth Bank on AI?
They compete in Australia and co-authored the September 2026 agentic-commerce principles. Commonwealth Bank scores 88.2 on this site's reference score against ING's 65.2, measures about A$200 million of gross AI benefits for FY26 and holds a stake in Anthropic; ING publishes a pilot-to-production rate above 90% and a workforce effect.[15][8][20][1]
- Driving value through digitalisation, scalability and (Gen)AI (Morgan Stanley European Financials Conference 2026 presentation)
- NatWest Group plc 2025 Annual Report and Accounts
- Santander weighs up to 3,000 early retirements in Spain amid AI shift, newspaper says
- Earnings call transcript: BNP Paribas Q4 2025 earnings beat expectations
- ING completes live end-to-end European agentic payment transaction
- Worldline, ING and Visa complete a live agentic payment transaction in Europe
- ING at Bank of America 31th Annual Financials CEO Conference: growth lifts targets
- CBA 2026 Full Year Results Presentation
- Lloyds Banking Group expects over £100 million in value from next-generation AI in 2026
- ING deliberately started AI journey the hard way (undated page, retrieved 2026-10-14)
- Tech & Artificial Intelligence FAQ (undated page, retrieved 2026-10-05)
- 2025 Annual report
- Transcript Analyst call 3Q2025
- Q2 2026 Analyst Conference Call Transcript
- Building Trust in Agentic Commerce: Customer-centric principles for a trusted and thriving ecosystem
- Santander and Mastercard complete Europe's first live end-to-end payment executed by an AI agent
- Santander and Visa Deliver Latin America's First End-to-End Payments Powered by AI Agents
- ING deploys agentic AI to speed up mortgage decisions
- FY 2025 Results (equity investor slides, February 2026)
- 2026 Annual Report
- Santander adds 12 million customers as underlying profit rises 15% to €7.3 billion in the first half
- BBVA puts AI at the core of banking with OpenAI
- Santander turns its AI-first strategy into measurable impact and extends AI access to all 185,000 employees
- CommBank and AWS expand collaboration to deliver global best cloud and AI capabilities, enabling idea to production in six weeks
- Commonwealth Bank of Australia builds AI fluency at scale
- Reimagining banking with CommBank Companion
- CBA 2026 Full Year Results Transcript
- Lloyds Banking Group unveils Envoy - a new platform for building AI agents safely at scale
- Lloyds Banking Group deploys agentic AI to strengthen real-time fraud protection
- Lloyds Banking Group one of the first UK organisations to deploy Microsoft 365: The Frontier Suite
- Lloyds Banking Group: Improving customer experience with machine learning (undated page, retrieved 2026-10-05)
- Technology Transformation (undated page, retrieved 2026-10-05)
- Deutsche Bank's AI says it's coming for finance jobs
- Putting agentic AI to work in third party risk management
- How AI is reshaping the software behind everyday banking
- Deutsche Bank estimates 30% uplift in client onboarding by deploying KYC AI
- In the Clouds with... Deutsche Bank's Christian Rhino, CIO for private banking.
- Google Cloud launches AI platform for financial professionals
- Deutsche Bank Expands AI Capabilities With Google Cloud's Gemini Enterprise
- BBVA and OpenAI collaborate to transform global banking
- BBVA and OpenAI Seal a Strategic Alliance to Redefine Banking with Artificial Intelligence
- BBVA deepens partnership with Google Cloud to innovate with AI
- BBVA call centre staff develop and deploy AI agents to speed up response times
- BBVA develops a new technology architecture with AWS to accelerate its AI solutions
- BBVA deploys 'The Eight,' its strategy to transform the financial experience with AI
- BBVA Accelerates Its Artificial Intelligence Strategy With A Global Area: AI Transformation
- NatWest Group first to unveil next generation of AI tools to help customers manage money and receive fraud support
- NatWest & OpenAI collaborate to accelerate cutting-edge AI transformation in support of bank-wide simplification and enhanced customer experience
- Deploying new generative AI technology to support our colleagues
- NatWest Group Interim Results 2026
- SocGen Turns to Microsoft's Copilot After Scrapping Own AI Tool
- Capital Markets Day 2026 – Presentation
- Societe Generale presents an ambitious strategic roadmap supported by disciplined execution
- BNP Paribas provides its businesses with an LLM as a Service platform to accelerate the industrialization of generative AI use cases.
- BNP Paribas and Mistral AI extend their partnership to support the next phase of generative AI deployment within the Group
- BNP Paribas and Google Cloud Announce New Partnership on Agentic AI and Cloud Innovation
- Second Quarter 2026 Results presentation (23 July 2026)
- BNP Paribas forges agentic AI partnership with Google Cloud
- Driving our transformation with the creation of the Global Data & AI function
- ING Groep N.V. Annual Report on Form 20-F for the fiscal year ended December 31, 2025
- Interview: How ING reaps benefits of centralising AI (undated page, retrieved 2026-10-05)
- Earnings call transcript: ING beats Q2 2026 forecasts and lifts outlook
- ING Group Raises 2027 ROE Target Above 16% as Revenue, AI Drive Growth
- BNP Paribas vows more cost cuts as profit tops forecast
- BNP Paribas Set to Roll Out AI Companion for All Staff
- Earnings call transcript: BNP Paribas posts strong Q2 2026 growth
- 2026 Santander Investor Day
- Santander's Botin Sees €1 Billion AI Boost Amid Efficiency Push
- IDD 2025 - Prepared Remarks - Scaling The Global Hausbank - Christian Sewing
- Speech by Christian Sewing at the Annual General Meeting 2026
- Investor Deep Dive 2025: Private Bank presentation (Claudio de Sanctis)
- EP3970062A1: Method and system for obtaining information about an object based on a photograph thereof
- Société Générale at Bank of America 31th Annual Financials CEO Conference: disciplined growth
- NatWest CEO Thwaite says AI will take some banking jobs
- Lloyds Banking Group plc 2026 Half-Year Results (news release)
- Lloyds boss warns bankers must 'reskill themselves' to survive AI boom
- AI will support all Lloyds Bank customer interactions by 2030 (undated page, retrieved 2026-10-05)
- Lloyds Expects £100 Million Boost from AI Spend in 2026
- US12095784B2 - Methods and systems for indicating the possibility of a cyber-attack on a computer network
- Lloyds Banking Group secures patent for cybersecurity innovation
- CommBank releases Australian-first report outlining how it is adopting AI
- US20250307709A1 - Vector embedder for non-natural language data
- 2026 Commonwealth Bank AGM: CEO's address
- 2026 Commonwealth Bank AGM: Chair's address
- BBVA will help design a common protocol led by Sierra AI and Meta to connect AI agents with businesses
- Deutsche Bank Deploys Farsight On-Premise Across Investment Banking and Capital Markets in Europe and the Americas
- The Algorithmic Trader: How AI Is Redefining the Trading Desk
- Thoma Bravo-backed BlueMatrix to Acquire Aiera, Advancing Governed AI Distribution for Investment Research
- Universal Registration Document 2026 – D.26-0091 – 13 March 2026
- Commonwealth Bank recognised as Asia-Pacific's leading AI bank
- UBS only European bank in top 10 of AI adoption as JPMorgan Chase leads
- UBS only European bank in top 10 of AI adoption as JPMorgan Chase leads
- Sibos 2026: Agentic payments take centre stage on day three
- SIBOS 2026
- NatWest unveils AI-powered audio-visual spending insights tool
- Deutsche Bank Targets 13%+ 2028 Returns as Wealth, Corporate Bank Gain Momentum
- A2K: a new protocol suite for connecting AI agents to governed, auditable enterprise knowledge
- BNP Paribas leverages its leading franchises to advance a compelling growth trajectory through Europe's major transformations
- Banks Call for Audit Trail From AI Shopping Instructions to Payment Outcome
- Lloyds Banking Group to invest £100 million in future skills as it expands support for young people
- When speed meets quality: How we make AI products measurable at Santander
- BBVA creates a model to scale AI across the Group and drive its customer-centric transformation
- Lloyds targets more than 1,000 new AI roles as it expands agentic AI capability
- Societe Generale accelerates the simplification of its organization and the development of skills to strengthen its efficiency
- Q1 2026 Analyst Conference Call Transcript
- Harvard Business Review Recognizes BBVA as a Benchmark for Corporate AI Adoption
- ING Group Q2 Earnings Call Highlights
When ING or its peers move on AI, you'll read it here first.
when one of the banks we cover moves on AI, it is in the next morning's brief · six sourced stories · 7 am PT · free
plus every regulation, bank and agent page update, the morning after · leave any morning