# Jack Henry for banks: pricing, customers, review

Source: https://www.bankingnewsai.com/vendors/jack-henry
Last updated: Sep 24, 2026

*Sells core processing, digital banking, payments and fraud tools to community and regional banks and credit unions under long-term processing and hosting contracts, and in 2026 is building AI features and agents on Google Cloud's Gemini Enterprise Agent Platform.*

## What is Jack Henry, and which banks use it?

Jack Henry & Associates (Nasdaq: JKHY), Monett, Missouri, founded 1976, supplies core, digital, payments and fraud technology to about 7,400 community banks and credit unions. Its AI includes machine-learning fraud scoring in Financial Crimes Defender and Payrailz, AI Assist for Banno support conversations, and a Google Cloud agentic security platform announced June 2026. None of our 100 banks is a sourced customer of its AI. Pricing is not published; the 10-K describes fixed or transaction-based, often tiered, fees.

## At a glance

| Field | Value |
| --- | --- |
| Category | [Banking platforms](https://www.bankingnewsai.com/ai-tools/banking-platforms) |
| Founded | 1976 |
| Headquarters | Monett, Missouri, US |
| Ownership | Jack Henry & Associates, Inc., listed on the Nasdaq Global Select Market as JKHY and an S&P 500 company; Greg Adelson is president and CEO, succeeding David Foss (CEO 2016–2024), who retired from the board in July 2026. ([Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm), [Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000036/jkhy-20260529.htm), [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html)) |
| Ticker | NASDAQ: JKHY |
| Deployment | Private cloud (hosted), public cloud or on-premises core and processing services; digital banking as SaaS |
| Pricing model | Long-term processing, hosting and licence contracts; service fees fixed or variable by volume, often tiered, billed monthly (per the 10-K). |
| Banks among the 100 largest US banks | 0 |

## Products

| Product | What it does | Status | Sources |
| --- | --- | --- | --- |
| AI security platform (with Google Cloud) | A proprietary security platform built on Google Cloud's agentic defense products, Mandiant consulting and Gemini Enterprise Agent Platform, covering Jack Henry's environment across Google Cloud, other clouds and on-premises infrastructure. | Announced | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html), [American Banker](https://www.americanbanker.com/news/jack-henry-is-using-google-ai-to-defend-7-400-institutions) |
| Gemini-based operational AI use cases | AI-assisted tools for customer-service teams, analytics for insights and reporting, and automation of routine administrative tasks, for Jack Henry employees and its client institutions. | Limited availability | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html) |
| Financial Crimes Defender | Fraud and financial-crimes platform that uses machine learning and behavioral analytics to score transactions, flagging patterns such as romance-scam transfers; models refine themselves as new fraud patterns appear, per Jack Henry. | Generally available | [Jack Henry](https://www.jackhenry.com/fintalk/fighting-romance-scams-with-people-ai-and-behavioral-analytics) |
| AI Assist with Conversations (Banno) | Suggested-answer tool for support staff in Banno's messaging, with after-hours self-service for account holders and message translation. | Generally available | [Jack Henry](https://www.jackhenry.com/fintalk/the-future-of-data-analytics-and-ai-in-financial-services) |
| Payrailz Payments Platform | Cloud-native money-movement platform that, per the 10-K, uses AI for predictive and proactive recommendations and a machine-learning automated fraud feature. | Generally available | [Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm) |

## How much does Jack Henry cost?

How it is charged: Long-term processing, hosting and licence contracts; service fees fixed or variable by volume, often tiered, billed monthly (per the 10-K)..

Jack Henry does not publish a price list.

- Jack Henry's 10-K: fees for processing services 'may be fixed or variable (based upon performing an unspecified quantity of services), and pricing may include tiered pricing structures'; clients are typically billed monthly for transactions processed. Processing revenue was $1.096 billion, 43% of total revenue, in fiscal 2026. No price for AI features is disclosed. (Jun 30, 2026; [Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm))

Pricing is not published; Jack Henry sells through negotiated multi-year contracts. Its 10-K describes the fee model but not prices, and it has not disclosed what it charges for Financial Crimes Defender, AI Assist or the Google-based AI features.

## Which banks use Jack Henry?

None of the 100 largest US banks covered on this site is publicly named as a Jack Henry customer as of Sep 24, 2026.

## Flagship platform: Jack Henry AI on Google Cloud (Gemini Enterprise Agent Platform)

An expansion, announced June 25, 2026, of a Google Cloud relationship begun in 2022: a proprietary AI security platform built with Google's agentic defense products and Mandiant, plus Gemini-based use cases for customer-service support, insights and reporting, and automating routine tasks (early adopters report time savings of up to 70%, per Jack Henry). ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html))

## Key points

- Jack Henry says about 7,400 community banks and credit unions depend on it (June 2026); Forbes reports it is the core system of record for about 1,700 of them, and its Chief Data and AI Officer says 'we're the core providers for about 20% of the United States'.
- In June 2026 Jack Henry expanded its 2022 Google Cloud relationship to build a proprietary AI security platform with Google's agentic defense products, Mandiant consulting and the Gemini Enterprise Agent Platform, and to run Gemini-based operational use cases.
- Financial Crimes Defender uses machine learning and behavioral analytics to score transactions for fraud such as romance scams; the Payrailz payments platform, per the 10-K, includes 'an automated fraud feature powered by machine learning'.
- AI Assist with Conversations suggests answers for support staff, offers after-hours self-service to account holders and translates messages, according to a May 2025 Jack Henry article.
- Keith Fulton, Chief Data and AI Officer, told Forbes in July 2026 that Jack Henry's systems hold data on 244 million account holders and that his team is building consortium-style fraud, attrition and small-business-lead models from it; about 100 employee-built AI apps passed its internal vetting pipeline in four months.
- Jack Henry's 2026 survey of institutions found AI (48%) the top planned technology investment for the first time.
- Reversal: on August 31, 2026 Jack Henry disclosed a cybersecurity incident, begun by a voice-phishing attack attributed to ShinyHunters, in a non-production corporate environment; PII for fewer than 10 clients was affected and it refused an extortion demand.

## Timeline

- Aug 31, 2026 — **Cybersecurity incident disclosed** A vishing attack attributed to ShinyHunters reached a non-production corporate environment; PII for fewer than 10 clients was affected, no client-facing systems were disrupted, and Jack Henry refused to pay an extortion demand. ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-issues-statement-on-response-to-cybersecurity-incident-302865383.html))
- Aug 28, 2026 — **Fiscal 2026 10-K** Jack Henry reports fiscal 2026 revenue up 7.1% and lists harnessing AI to boost internal efficiency and client benefits among its strategies. ([Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm))
- Jul 30, 2026 — **Defender's ML scam scoring** Jack Henry describes Financial Crimes Defender's machine-learning and behavioral-analytics scoring of romance-scam transactions. ([Jack Henry](https://www.jackhenry.com/fintalk/fighting-romance-scams-with-people-ai-and-behavioral-analytics))
- Jul 28, 2026 — **Chief Data and AI Officer's plans** Keith Fulton describes consortium fraud, attrition and small-business-lead models built on data covering 244 million account holders, and an internal pipeline that vetted about 100 employee-built apps in four months. ([Forbes](https://www.forbes.com/sites/peterhigh/2026/07/28/jack-henry-is-sitting-on-a-data-asset-most-banks-can-only-dream-of/))
- Jul 14, 2026 — **American Banker: which standard applies?** American Banker reports that the April 2026 interagency model-risk guidance excludes generative and agentic AI, leaving unclear what standard examiners would apply to Jack Henry's agentic platform. ([American Banker](https://www.americanbanker.com/news/jack-henry-is-using-google-ai-to-defend-7-400-institutions))
- Jun 25, 2026 — **Google Cloud AI security expansion** Jack Henry announces a proprietary AI security platform built with Google Cloud's agentic defense products, Mandiant and Gemini Enterprise Agent Platform, plus Gemini-based operational use cases. ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html))
- May 29, 2026 — **Former CEO Foss to leave board** David Foss, board chair since 2021 and CEO from 2016 to 2024, gives notice he will retire from the board effective July 15, 2026. ([Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000036/jkhy-20260529.htm))
- Apr 28, 2026 — **Survey: AI tops planned tech investment** Jack Henry's annual survey of financial institutions finds AI (48%) the top planned technology investment for the first time. ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henrys-annual-survey-of-financial-institutions-highlights-priorities-amid-economic-uncertainty-and-a-new-hybrid-monetary-era-302756018.html))
- May 15, 2025 — **AI Assist with Conversations described** Jack Henry describes AI Assist, which suggests answers to support staff, gives account holders after-hours help and translates messages. ([Jack Henry](https://www.jackhenry.com/fintalk/the-future-of-data-analytics-and-ai-in-financial-services))
- Jan 1, 2022 — **Google Cloud relationship begins** Jack Henry and Google Cloud establish the strategic relationship later expanded to AI (year disclosed, date not). ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html))
- Jan 1, 1976 — **Company founded** Jack Henry is founded in 1976 as a provider of core processing for banks (exact date not given in the filing). ([Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm))

## What do banks use Jack Henry for?

| Use case | What | Status | Detail | Sources |
| --- | --- | --- | --- | --- |
| [Fraud detection](https://www.bankingnewsai.com/ai-regulation/by-use-case#fraud) | Machine-learning transaction fraud scoring | In production | Financial Crimes Defender and the Payrailz platform score transactions and money movement for fraud patterns, including scams. | [Jack Henry](https://www.jackhenry.com/fintalk/fighting-romance-scams-with-people-ai-and-behavioral-analytics), [Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm) |
| [Customer-facing chatbots](https://www.bankingnewsai.com/ai-regulation/by-use-case#customer-chatbots) | AI Assist in Banno conversations | In production | Suggested answers for support staff, after-hours self-service for account holders and translation within digital-banking messaging. | [Jack Henry](https://www.jackhenry.com/fintalk/the-future-of-data-analytics-and-ai-in-financial-services) |
| [Cybersecurity](https://www.bankingnewsai.com/ai-regulation/by-use-case#cybersecurity) | Agentic AI security platform | Announced | Google Cloud agentic defense and Mandiant tools to analyze telemetry and detect threats earlier across Jack Henry's environment serving its clients. | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Gemini-based operational agents | Pilot | Customer-service support, reporting and routine-task automation on Gemini Enterprise Agent Platform; Jack Henry reports early-adopter time savings of up to 70%. | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Fourth-party AI through the core provider | Announced | Banks using these features rely on Google as Jack Henry's subcontractor, with no direct contract with the AI vendor. | [American Banker](https://www.americanbanker.com/news/jack-henry-is-using-google-ai-to-defend-7-400-institutions) |

## Disclosed numbers

| Measure | Value | As of | Sources |
| --- | --- | --- | --- |
| Client institutions (company-reported) | approximately 7,400 banks and credit unions | Jun 25, 2026 | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html) |
| Core clients (as reported by Forbes) | about 1,700 community banks and credit unions | Jul 28, 2026 | [Forbes](https://www.forbes.com/sites/peterhigh/2026/07/28/jack-henry-is-sitting-on-a-data-asset-most-banks-can-only-dream-of/) |
| Account holders in Jack Henry systems (company-reported) | 244 million | Jul 28, 2026 | [Forbes](https://www.forbes.com/sites/peterhigh/2026/07/28/jack-henry-is-sitting-on-a-data-asset-most-banks-can-only-dream-of/) |
| Fiscal 2026 revenue growth | 7.1%; processing revenue $1.096 billion (43% of total) | Jun 30, 2026 | [Jack Henry & Associates (SEC filing)](https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm) |
| Time savings from Gemini-based task automation (vendor-reported, early adopters) | up to 70% | Jun 25, 2026 | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html) |
| Institutions naming AI as top planned tech investment (Jack Henry survey) | 48% | Apr 28, 2026 | [Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henrys-annual-survey-of-financial-institutions-highlights-priorities-amid-economic-uncertainty-and-a-new-hybrid-monetary-era-302756018.html) |

## Quotes

> "By automating the analysis of large volumes of telemetry data, we can identify potential threats earlier and enable faster, coordinated responses before vulnerabilities are exploited." — Greg Adelson, President and CEO, Jack Henry, Jun 25, 2026 ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html))

> "If we can bring AI features and agentic capabilities and help our banks get there, then we can change the way banking is done in the United States." — Keith Fulton, Chief Data and AI Officer, Jack Henry, Jul 28, 2026 ([Forbes](https://www.forbes.com/sites/peterhigh/2026/07/28/jack-henry-is-sitting-on-a-data-asset-most-banks-can-only-dream-of/))

## Who runs Jack Henry?

- **Greg Adelson** — President and Chief Executive Officer ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html))
- **Shanon McLachlan** — Chief Operating Officer ([Jack Henry & Associates (PR Newswire)](https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html))
- **Keith Fulton** — Chief Data and AI Officer ([Forbes](https://www.forbes.com/sites/peterhigh/2026/07/28/jack-henry-is-sitting-on-a-data-asset-most-banks-can-only-dream-of/))

## Which rules apply to a bank using Jack Henry?

- [Federal Reserve](https://www.bankingnewsai.com/ai-regulation/federal-reserve) — SR 23-4 makes a bank responsible for its core provider's risks, including Google as Jack Henry's subcontractor; SR 26-2 covers Jack Henry's ML fraud models but explicitly excludes generative and agentic AI, leaving the Gemini agents to the bank's broader risk management. See [SR 23-4](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-23-4), [SR 26-2](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-26-2).
- [OCC](https://www.bankingnewsai.com/ai-regulation/occ) — OCC Bulletin 2023-17 applies to a critical core relationship, and OCC Bulletin 2026-13 carries the model-risk guidance for vendor fraud-scoring models such as Financial Crimes Defender's. See [OCC Bulletin 2023-17](https://www.bankingnewsai.com/ai-regulation/documents/occ-bulletin-2023-17), [OCC Bulletin 2026-13](https://www.bankingnewsai.com/ai-regulation/documents/occ-bulletin-2026-13).
- [FDIC](https://www.bankingnewsai.com/ai-regulation/fdic) — Most Jack Henry banks are FDIC-supervised community banks, which manage the core, its AI features and its AI subcontractors under the interagency third-party guidance. See [FDIC FIL-29-2023](https://www.bankingnewsai.com/ai-regulation/documents/fdic-fil-29-2023).
- [NCUA](https://www.bankingnewsai.com/ai-regulation/ncua) — Jack Henry's Symitar and digital products serve many credit unions, whose use of vendor AI falls under the NCUA's AI examination focus. See [NCUA Board AI briefing (Jul 2025)](https://www.bankingnewsai.com/ai-regulation/documents/ncua-ai-board-briefing-2025).

## What the record suggests

### The agentic work is mostly announced

Financial Crimes Defender's ML scoring and AI Assist are in use; the Google-based AI security platform was announced in June 2026, and the Gemini operational use cases report early-adopter results only.

### A fourth party sits behind the AI

Jack Henry's newest AI runs on Google Cloud, Gemini and Mandiant; a bank contracts with Jack Henry, not Google, which American Banker notes leaves the bank owning risks of a vendor it has no contract with.

### Pricing is not published

The 10-K describes fixed or volume-based, often tiered fees billed monthly; no price for AI features has been disclosed.

### Security incident in the record

The August 2026 incident touched a non-production environment and fewer than 10 clients' PII, per Jack Henry; buyers evaluating its AI security platform may weigh the company's own disclosure.

### Few large-bank references

Jack Henry supports core clients up to $55 billion in assets; none of the 100 banks on our list is named as using its AI, and its public AI examples come from community institutions.

## FAQ

### How much does Jack Henry cost?

Jack Henry does not publish prices. Its 10-K says processing-service fees may be fixed or variable by volume and may use tiered pricing, with clients typically billed monthly for transactions processed; processing was 43% of fiscal 2026 revenue. It has not disclosed separate prices for Financial Crimes Defender, AI Assist or its Google-based AI features.

### What AI does Jack Henry offer banks?

Jack Henry sells Financial Crimes Defender, which uses machine learning and behavioral analytics to score transactions for fraud; AI Assist, which suggests answers and translates messages in Banno digital-banking conversations; and ML fraud features in its Payrailz payments platform. In June 2026 it announced a Google Cloud-based agentic AI security platform and Gemini-based tools for support, reporting and routine tasks.

### Which banks use Jack Henry's AI?

None of the 100 largest US banks tracked on this site is named with a source as using Jack Henry's AI. Jack Henry serves about 7,400 community banks and credit unions and supports core clients up to $55 billion in assets, so its AI customers are mostly smaller institutions not on our list.

### Who owns Jack Henry?

Jack Henry & Associates is a public company on the Nasdaq Global Select Market (JKHY) and in the S&P 500, headquartered in Monett, Missouri, and founded in 1976. Greg Adelson is president and CEO; former CEO David Foss retired from the board in July 2026.

### Is Jack Henry regulated like a bank?

Jack Henry is not a bank, but as a bank service provider its services are subject to examination by federal banking regulators under the Bank Service Company Act, and it says its operations are governed by the same regulatory requirements as those imposed on financial institutions. Its bank clients remain responsible for managing it as a third party.

### Jack Henry vs Fiserv: how do their AI plans differ?

Both are large US core providers. Jack Henry's 2026 AI plan runs on Google Cloud (agentic security, Gemini-based operational tools), while Fiserv's agentOS, launched in May 2026, is built with OpenAI and co-developed with named banks. Jack Henry's clients are community institutions; neither publishes AI pricing.

## Sources (9)

1. Jack Henry & Associates, Inc. Form 10-K for the fiscal year ended June 30, 2026 — Jack Henry & Associates (SEC filing), Aug 28, 2026. https://www.sec.gov/Archives/edgar/data/779152/000077915226000067/jkhy-20260630.htm
2. Jack Henry & Associates, Inc. Form 8-K (David B. Foss to retire from the Board) — Jack Henry & Associates (SEC filing), Jun 4, 2026. https://www.sec.gov/Archives/edgar/data/779152/000077915226000036/jkhy-20260529.htm
3. Jack Henry and Google Cloud Expand Collaboration to Deliver AI-Driven Security for Banks and Credit Unions — Jack Henry & Associates (PR Newswire), Jun 25, 2026. https://www.prnewswire.com/news-releases/jack-henry-and-google-cloud-expand-collaboration-to-deliver-ai-driven-security-for-banks-and-credit-unions-302810864.html
4. Jack Henry Issues Statement on Response to Cybersecurity Incident — Jack Henry & Associates (PR Newswire), Aug 31, 2026. https://www.prnewswire.com/news-releases/jack-henry-issues-statement-on-response-to-cybersecurity-incident-302865383.html
5. Jack Henry's Annual Survey of Financial Institutions Highlights Priorities Amid Economic Uncertainty and a New Hybrid Monetary Era — Jack Henry & Associates (PR Newswire), Apr 28, 2026. https://www.prnewswire.com/news-releases/jack-henrys-annual-survey-of-financial-institutions-highlights-priorities-amid-economic-uncertainty-and-a-new-hybrid-monetary-era-302756018.html
6. Fighting Romance Scams with People, AI, and Behavioral Analytics — Jack Henry, Jul 30, 2026. https://www.jackhenry.com/fintalk/fighting-romance-scams-with-people-ai-and-behavioral-analytics
7. The Future of Data Analytics and AI in Financial Services — Jack Henry, May 15, 2025. https://www.jackhenry.com/fintalk/the-future-of-data-analytics-and-ai-in-financial-services
8. Jack Henry is using Google AI to defend 7,400 institutions — American Banker, Jul 14, 2026. https://www.americanbanker.com/news/jack-henry-is-using-google-ai-to-defend-7-400-institutions
9. Jack Henry Is Sitting On A Data Asset Most Banks Can Only Dream Of — Forbes, Jul 28, 2026. https://www.forbes.com/sites/peterhigh/2026/07/28/jack-henry-is-sitting-on-a-data-asset-most-banks-can-only-dream-of/

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