# U.S. Bancorp: AI workforce and talent Source: https://www.bankingnewsai.com/banks/us-bancorp/ai-workforce Last updated: Oct 31, 2026 *Part of the [U.S. Bancorp AI strategy profile](https://www.bankingnewsai.com/banks/us-bancorp).* ## How is U.S. Bank preparing its workforce for AI? U.S. Bancorp is training broadly while its headcount drifts down. It employed 75,465 people at the end of 2023 and 68,520 at the end of 2025, per its 10-Ks; it has not tied the decline to AI. Training is the visible program: the 2025 10-K reports an 'AI Essentials Channel' on its Skills Academy to help staff use company-approved AI tools, a new Skills Academy learning platform, and more than 1.7 million hours of training completed in 2025. Chief AI officer Prashant Mehrotra said in 2026 the bank has rolled out persona-based AI training across its 70,000 employees so they understand 'how AI applies to the job', and CIO Dilip Venkatachari said 70% to 75% of engineers were trained on and using new AI tools within three months. Adoption is not automatic: CEO Gunjan Kedia said in May 2026 that 'the workforce likes AI about as much as they liked the return to office mandates after Covid', and that confident users must show others what works. Kedia set the goal in April 2026 of 'becoming an AI-native organization' and said in October that productivity from AI programs helped improve the efficiency ratio. The new board Technology Committee is chaired by Yusuf Mehdi, a Microsoft executive vice president whom the 2026 proxy cites for 'leadership in artificial intelligence development and implementation'. U.S. Bank has not disclosed an AI headcount or any role reductions attributed to AI. ([SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610424000018/usb-20231231.htm), [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000011/usb-20251231.htm), [American Banker](https://www.americanbanker.com/news/benchmarking-ai-adoption-what-u-s-banks-playbook-tells-us), [American Banker](https://www.americanbanker.com/news/u-s-banks-dilip-venkatachari-is-15-on-the-most-innovative-people-in-finance-ranking), [American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs), [The Wall Street Journal](https://www.wsj.com/livecoverage/stock-market-today-dow-sp-500-nasdaq-05-05-2026/card/us-bank-ceo-says-employees-dislike-ai-as-much-as-return-to-office-mandates-fBKlue7XVZ9fzlAwH7dP), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/us-bancorp-usb-q1-2026-135932352.html), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/u-bancorp-usb-q3-2026-181311730.html), [SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000110465926025844/tm261379-1_def14a.htm)) ## How does U.S. Bank train employees to use AI? | Program or measure | What it is | Scale | Date | Sources | | --- | --- | --- | --- | --- | | Learning experience platform and Development Day | A new platform with training on thousands of topics, and the first enterprise-wide Development Day on April 10, 2024 | Thousands of team members watched | April 2024 | [U.S. Bank](https://www.usbank.com/about-us-bank/company-blog/article-library/learning-and-development-works-to-help-team-members-unlock-their-potential.html) | | Skills Academy learning platform | A new platform 'providing higher quality learning aligned to critical skills', used for role training and job-family skill development | Enterprise | 2025 | [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000011/usb-20251231.htm) | | AI Essentials Channel | Skills Academy channel to help team members use company-approved AI tools in daily work | Enterprise | 2025 | [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000011/usb-20251231.htm) | | Training hours | Hours completed through enterprise learning programs | More than 1.7 million | 2025 | [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000011/usb-20251231.htm) | | Persona-based AI training | Training tailored to employee profiles on 'how AI applies to the job' and how processes change | Across about 70,000 employees | Described September 2026 | [American Banker](https://www.americanbanker.com/news/benchmarking-ai-adoption-what-u-s-banks-playbook-tells-us) | | Engineer AI adoption | Engineers trained on and using new AI tools | 70% to 75% within three months | June 1, 2026 | [American Banker](https://www.americanbanker.com/news/u-s-banks-dilip-venkatachari-is-15-on-the-most-innovative-people-in-finance-ranking) | | Developer tools | Started with GitHub Copilot; now Cognition, Claude Code and others, integrated so as not to add 'more and more screens' | Developers | July 30, 2026 | [American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs) | ## How has U.S. Bank's headcount changed, and what have leaders said about AI and jobs? | Date | Who or what | What it says | Sources | | --- | --- | --- | --- | | December 31, 2023 | 2023 10-K | 75,465 employees globally | [SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610424000018/usb-20231231.htm) | | December 31, 2025 | 2025 10-K | 68,520 employees globally; workforce strategy centered on in-person work in more than 20 corporate hubs | [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000011/usb-20251231.htm) | | November 7, 2025 | Dilip Venkatachari, CIO | On scaling AI: 'the technology is the easy part'; people and process are the harder work | [The Wall Street Journal (Deloitte CIO Journal)](https://deloitte.wsj.com/cio/u-s-bancorp-cio-on-scaling-ai-the-technology-is-the-easy-part-8d480274) | | April 16, 2026 | Gunjan Kedia, CEO | 'In the past it was automation; going forward, we are focused on becoming an AI-native organization' | [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/us-bancorp-usb-q1-2026-135932352.html) | | May 5, 2026 | Gunjan Kedia | 'The workforce likes AI about as much as they liked the return to office mandates after Covid'; confident users need to inspire uptake | [The Wall Street Journal](https://www.wsj.com/livecoverage/stock-market-today-dow-sp-500-nasdaq-05-05-2026/card/us-bank-ceo-says-employees-dislike-ai-as-much-as-return-to-office-mandates-fBKlue7XVZ9fzlAwH7dP) | | July 30, 2026 | Prashant Mehrotra, chief AI officer | Time saved by employee tools is not measured 'every single last piece'; customer use cases are measured in conversions and onboarding speed | [American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs) | | October 15, 2026 | Gunjan Kedia | 'Productivity initiatives, including from our AI programs, helped improve our efficiency ratio' | [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/u-bancorp-usb-q3-2026-181311730.html) | ## Who leads AI talent at U.S. Bank, and what is not disclosed? Prashant Mehrotra became chief AI officer in mid-2025 after leading AI at Allstate and data engineering at Capital One; Dilip Venkatachari is chief information and technology officer. The bank started AI with a centralized organization and is 'federating this out' to business teams, with reusable components shared across them. ([American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs), [American Banker](https://www.americanbanker.com/news/u-s-banks-dilip-venkatachari-is-15-on-the-most-innovative-people-in-finance-ranking)) At board level, the 2026 proxy describes Yusuf Mehdi, a director since 2018, Microsoft executive vice president and chair of the new Technology Committee, as bringing 'leadership in artificial intelligence development and implementation', and credits investments in 'AI, automation and digital capabilities' with meaningful cost savings in core operations. ([SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000110465926025844/tm261379-1_def14a.htm)) Not disclosed: the number of AI specialists, AI training completion rates by role, or whether any part of the fall from 75,465 to 68,520 employees reflects AI rather than other efficiency work. ([SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610424000018/usb-20231231.htm), [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000011/usb-20251231.htm)) ## What does the U.S. Bank profile record on this topic? | Date | Move | Detail | Sources | | --- | --- | --- | --- | | Jun 26, 2026 | Healthcare payments automation push | Senior hires to digitise recordkeeping, benefits, invoicing and payments with AI. | [American Banker](https://www.americanbanker.com/payments/news/u-s-bank-hires-new-exec-to-lead-health-care-payment-tech) | | Jun 1, 2026 | American Banker honours Venkatachari and Venturo | Venkatachari: 70%-75% of engineers trained and using AI tools within three months. Venturo: an enterprise platform that is 80% reusable lets teams ship in months. | [American Banker](https://www.americanbanker.com/news/u-s-banks-dilip-venkatachari-is-15-on-the-most-innovative-people-in-finance-ranking), [American Banker](https://www.americanbanker.com/news/u-s-banks-chief-digital-officer-dominic-venturo-is-41-on-the-most-innovative-people-in-finance-ranking) | | May 14, 2026 | Mehrotra's four E's | 'Evangelize, educate, enable, and execute' — the chief AI officer on scaling AI: 'if not now, when?' | [The Wall Street Journal (Deloitte CMO Journal)](https://deloitte.wsj.com/cmo/u-s-bank-chief-ai-officer-on-transformation-if-not-now-when-d6ab3469) | | Apr 16, 2026 | Q1 2026 call: 'becoming an AI-native organization' | Kedia sets the cost-structure goal; CFO John Stern sees AI as a way to 'go on offense' in fund services and corporate trust; Elavon's AI-driven Pay Defense wins an MPE 2026 award. | [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/us-bancorp-usb-q1-2026-135932352.html), [U.S. Bancorp via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/36104/000003610426000021/earningscallpresentation.htm) | | Jul 1, 2025 | Prashant Mehrotra becomes Chief AI Officer | Joins from Allstate; earlier director of data engineering at Capital One. | [American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs) | ## Common questions ### How many employees does U.S. Bank have? 68,520 globally at December 31, 2025, per the 2025 10-K, down from 75,465 at the end of 2023. The bank has not attributed the decline to AI; its 10-K describes a workforce strategy built around in-person work at more than 20 corporate hubs, branches and business centers. ### How does U.S. Bank train employees on AI? Through its Skills Academy, which launched an AI Essentials Channel in 2025 for using company-approved AI tools, and persona-based AI training across about 70,000 employees that chief AI officer Prashant Mehrotra described in 2026. Employees completed more than 1.7 million hours of training in 2025 across all enterprise programs. CIO Dilip Venkatachari said 70% to 75% of engineers were trained on and using new AI tools within three months. ### Is U.S. Bank cutting jobs because of AI? It has not said so. Headcount fell from 75,465 to 68,520 between the end of 2023 and the end of 2025, and CEO Gunjan Kedia said in October 2026 that productivity from AI programs helped the efficiency ratio, but the bank has not announced AI-related layoffs or published an estimate of roles affected. ### Do U.S. Bank employees like using AI? Not uniformly, by the CEO's account. Gunjan Kedia told a WSJ event on May 5, 2026 that 'the workforce likes AI about as much as they liked the return to office mandates after Covid', adding that confident users need to show colleagues successful uses. The bank's response is role-specific training and tools integrated into existing workflows. ### Is U.S. Bank hiring for AI roles? Yes. BankingNewsAI's weekly read of U.S. Bank's careers site on October 27, 2026 listed roles including a principal AI engineer for AI acceleration and enterprise enablement, an AI red team lead, an AI technology risk manager, agentic gateway and AI search engineers, and an agentic AI product manager; the current list is on the U.S. Bank profile. Postings change weekly and are not cited as sources. ## Deeper on U.S. Bank - [What is U.S. Bancorp's AI strategy?](https://www.bankingnewsai.com/banks/us-bancorp/ai-strategy) - [What is the U.S. Bank Smart Assistant?](https://www.bankingnewsai.com/banks/us-bancorp/virtual-assistant) - [What AI patents and partnerships does U.S. Bank have?](https://www.bankingnewsai.com/banks/us-bancorp/ai-research-patents-partnerships) - [What technology stack does U.S. Bank run its AI on?](https://www.bankingnewsai.com/banks/us-bancorp/technology-stack) - [What proprietary AI has U.S. Bank built in-house?](https://www.bankingnewsai.com/banks/us-bancorp/proprietary-ai) - [How does U.S. Bank govern AI and manage AI risk?](https://www.bankingnewsai.com/banks/us-bancorp/responsible-ai) --- Canonical page: https://www.bankingnewsai.com/banks/us-bancorp/ai-workforce Part of [BankingNewsAI](https://www.bankingnewsai.com/) — a free daily brief on AI in banking, an AI regulation tracker (45 authorities, 260 documents) and AI-strategy profiles of the 120 largest US banks. 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