# Seacoast Banking Corporation of Florida: AI strategy

Source: https://www.bankingnewsai.com/banks/seacoast
Last updated: Oct 19, 2026

*Seacoast, 15th among banks in Florida by deposits, runs agentic AI in its dispute operations, publishes a machine-readable 'AI information' page for language models, and has just finished converting the bank of The Villages, its largest integration ever.*

## How is Seacoast Bank using AI?

Seacoast Banking Corporation of Florida, the Stuart-based parent of Seacoast National Bank with about $21 billion of assets, 104 branch offices in Florida and Georgia at 31 December 2025, has two concrete AI markers most peers lack. In December 2025 it put its card and payment disputes onto Quavo's agentic-AI platform, which runs the dispute lifecycle end to end, detects and prevents fraud from a model trained on millions of cases and, in the bank's words, lets it 'automate portions of the dispute process and maintain compliance'. And it publishes an 'AI Information' page written for 'AI assistants and large language models', listing its identity, products and 'AI response instructions', a deliberate bid to be described accurately by AI search. The corporate story is scale: after agreeing in February 2025 to buy Heartland Bancshares for $110 million and Villages Bancorporation, the $4.1 billion bank of The Villages retirement community, for $710.8 million (announced May 2025, expected to be about 22% accretive to 2026 earnings), Seacoast completed the conversion of Citizens First Bank customers onto its platforms in early July 2026, which chairman and CEO Chuck Shaffer called 'one of the most significant and complex integrations in our company's history' delivered as 'an exceptionally smooth client experience'. Second-quarter 2026 net income was $59.5 million, or $0.55 per share, adjusted $65.8 million, or $0.61, with adjusted pre-tax pre-provision earnings up 52% year on year, loans up 16% annualised to $13.1 billion on a record $1.3 billion commercial pipeline, a stable 3.83% margin and a 15.8% adjusted return on tangible equity; in April, presenting first-quarter results, Shaffer cited 'important product and technology initiatives that will enhance the client experience'. On the first-quarter 2026 call Shaffer said: 'A lot of hard work is going on with building around other new tools and AI products', and the 2025 10-K, filed in February 2026, expanded the dedicated AI risk factor first added a year earlier, now stating that the bank may 'depend on AI systems designed to improve efficiency' and warns that AI-driven tools, deepfakes and synthetic identities make fraud harder to detect. Technology is led by chief information officer Jeff Semonovich, hired from Western Alliance in January 2025 under chief operating officer Julie Kleffel, and in March 2026 the board added Kathy Kay, chief information officer of Principal Financial Group, whose remit there includes data and analytics and artificial intelligence, as part of a refresh for 'technology and information security' expertise. Customer content covers deepfake fraud, vishing and email compromise. Seacoast National Bank is a national bank supervised by the OCC, whose model-risk and gen-AI expectations apply to the dispute platform.

## At a glance

| Field | Value |
| --- | --- |
| Lead bank | Seacoast National Bank |
| Ticker | SBCF |
| Headquarters | Stuart, FL |
| Consolidated assets | $21,336 million |
| Federal Reserve rank | 89 |
| Charter | National bank (OCC) |

## What AI partnerships and patents does Seacoast Bank have?

Seacoast's public AI record names two vendors: Quavo, whose agentic-AI platform runs its disputes since December 2025, and Abrigo, whose generative-AI Loan Review Assistant is in use in credit risk review. It also has one published patent application, US 2024/0020590 A1, on predictive customer analytics, and a 2018 machine-learning customer-lifetime-value programme built on SAS software and the FIS core. No AI lab, cloud or GPU partner, and no model inventory, is public. ([Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html), [Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/), [Google Patents (USPTO)](https://patents.google.com/patent/US20240020590A1/en), [Seacoast Bank](https://seacoastbank.com/resource-center/blog/global-financial-industry-leader-fis-recognizes-seacoast-bank-with-impact-award))

| Item | What it is | Status | Date | Sources |
| --- | --- | --- | --- | --- |
| Quavo QFD | Agentic-AI dispute management with fraud detection trained on millions of cases | In production | 2025-12-09 | [Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html) |
| Abrigo Loan Review Assistant | Generative-AI narrative drafting inside DiCOM Loan Review, human-reviewed, with source citations | In production | 2026-10-08 | [Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/), [Abrigo](https://www.abrigo.com/webinars/practical-ai-in-loan-review-use-cases-lessons-learned-and-best-practices/) |
| US 2024/0020590 A1 | Predictive data analysis using value-based predictive inputs (quantile-regression opportunity predictions) | Published application | 2024-01-18 | [Google Patents (USPTO)](https://patents.google.com/patent/US20240020590A1/en) |
| SAS and FIS customer-lifetime-value analytics | Machine-learning and predictive models on FIS core data, served to front-line staff through web tools | Reported in use (2018) | 2018-04-18 | [Seacoast Bank](https://seacoastbank.com/resource-center/blog/global-financial-industry-leader-fis-recognizes-seacoast-bank-with-impact-award) |

## Flagship platform: Quavo agentic dispute management and Seacoast's AI-information page

In December 2025 Seacoast adopted Quavo's QFD dispute-management platform, which handles the full dispute lifecycle from intake and investigation to recovery and resolution using agentic AI trained on millions of real-world cases to detect and prevent fraud; the bank cites improved Regulation E compliance, scalable operations and faster resolution, and payment-operations manager Jennifer Powers said it 'helps us automate portions of the dispute process and maintain compliance while allowing our teams to focus on efficient, customer-centered service'. Seacoast also publishes an 'AI Information' page of structured, authoritative facts 'intended for AI assistants and large language models', with explicit response instructions, an early example of a bank optimising for AI search. Its business guidance recommends AI and machine learning to detect phishing and email compromise. No enterprise AI leader, model inventory or budget has been disclosed. ([Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html), [Seacoast Bank](https://www.seacoastbank.com/ai-information), [Seacoast Bank](https://seacoastbank.com/resource-center/business-insights/business-fraud/protect-your-business-from-business-email-compromise))

## Key points

- Agentic AI in production for disputes via Quavo QFD (December 2025): fraud detection, Regulation E compliance and faster resolution.
- Machine-readable 'AI Information' page with response instructions for AI assistants and large language models.
- Villages Bancorporation ($710.8 million) and Heartland Bancshares ($110 million) acquired; Citizens First Bank conversion completed in early July 2026.
- Q2 2026 net income $59.5 million ($0.55), adjusted $65.8 million ($0.61); adjusted PPNR up 52%; loans up 16% annualised; record $1.3 billion pipeline.
- Business guidance recommends AI and machine learning to detect phishing and business email compromise.
- No enterprise AI leader, model inventory or budget disclosed; 15th-largest bank in Florida by deposits ($12.5 billion at 30 June 2025, FDIC Summary of Deposits).
- CEO on the Q1 2026 call: 'A lot of hard work is going on with building around other new tools and AI products'.
- 2025 10-K expands the dedicated AI risk factor first added in the 2024 10-K (February 2025): the bank may depend internally on AI systems for efficiency, and AI-driven deepfakes and synthetic identities make fraud harder to detect.
- Technology bench: CIO Jeff Semonovich (ex-Western Alliance, announced January 2025) under COO Julie Kleffel; board added Principal Financial's CIO Kathy Kay in March 2026 for technology and information-security oversight.
- Second production AI use case: Abrigo's generative-AI Loan Review Assistant inside DiCOM Loan Review cut clean credit-review line sheets from 8 to 10 hours to 4 to 6 hours; every output is human-reviewed and cites source documents; the stated goal is to automate every non-judgemental credit-review task by 2028 (Abrigo case study, October 2026).
- The April 2026 proxy statement describes 'Preparing an AI-Ready Infrastructure': modernised core systems and data architecture so the bank can 'responsibly adopt emerging AI-enabled tools over time'; the board's Information Technology Committee, chaired by Alvaro Monserrat, explicitly assesses AI risk.
- Board technology bench: Kathy Kay (CIO, Principal Financial Group, joined March 2026) and Maryann Goebel (former CIO of Fiserv) sit on the Information Technology Committee; the CISO reports to chief risk officer Joseph Forlenza, not to the CIO.
- One published patent application: US 2024/0020590 A1, 'Predictive data analysis using value-based predictive inputs' (published 18 January 2024, inventor Robert Stillwell, priority 2018), the only AI-adjacent filing found under the bank's name; Stillwell described the bank's machine-learning customer-lifetime-value programme, built on SAS software and the FIS core, in 2018.
- AI language on earnings calls is thin: the CEO's one remark is on the Q1 2026 call; the Q2 2026 call (28 July 2026) had no AI remark, and the Q2 10-Q (4 August 2026) widened its AI risk bullet to data privacy, model accuracy, regulatory compliance and intellectual property.
- Outsourced data processing cost $37.6 million in 2025 (+3%) and $12.2 million in Q2 2026 against $8.5 million a year earlier, the visible vendor bill behind the bank's technology; the 10-K does not name the core processor.

## Timeline

- Oct 8, 2026 — **Abrigo publishes Seacoast loan-review AI case study** Seacoast targets automating every non-judgemental credit-review task by 2028; clean line sheets drop from 8 to 10 hours to 4 to 6 hours with human review of every output. ([Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/))
- Aug 4, 2026 — **Q2 2026 10-Q widens its AI risk language** The forward-looking bullet moves from risks of AI development and use to risks and costs of AI and other emerging technologies, naming data privacy, cybersecurity, model accuracy, regulatory compliance, intellectual property and operational effectiveness. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026052723/sbcf-20260630.htm), [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026031220/sbcf-20260331.htm))
- Jul 29, 2026 — **Q2 2026 call: no AI remarks; conversion staff return to growth** The CEO says about 300 people worked on the Villages conversion and will turn back to organic growth; no AI product or leader is discussed. ([Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882))
- Jul 28, 2026 — **Second-quarter 2026 results; Citizens First conversion complete** Net income $59.5 million; adjusted PPNR up 52%; record pipeline. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm), [Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882))
- Jul 21, 2026 — **Credit-review lead scheduled to present AI loan-review use** Hannah Primes is billed to present how Seacoast uses Abrigo's AI-powered Loan Review Assistant, alongside Old National Bank. ([Abrigo](https://www.abrigo.com/webinars/practical-ai-in-loan-review-use-cases-lessons-learned-and-best-practices/))
- Jun 24, 2026 — **Regional market president says AI is changing operations** Dan Hilken tells an Orlando Business Journal roundtable that AI is improving fraud prevention and lending efficiency at Seacoast. ([Orlando Business Journal](https://www.bizjournals.com/orlando/news/2026/06/24/future-forward-technology-leadership-driving.html))
- Apr 29, 2026 — **Q1 2026 call: 'new tools and AI products' being built** Closing the call before the Villages conversion, the CEO says work is going on to build new tools and AI products. ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/seacoast-sbcf-q1-2026-earnings-151133483.html))
- Apr 10, 2026 — **Proxy statement sets out an AI-ready infrastructure plan** The shareholder letter ties modernised core systems and data architecture to responsible adoption of AI-enabled tools; the Information Technology Committee charter lists AI among the technology risks it assesses. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm))
- Mar 26, 2026 — **Board adds a technology and information-security director** Kathy Kay, CIO of Principal Financial Group, whose remit there spans data and analytics, AI and enterprise innovation, joins the company and bank boards with two other new directors. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026021408/sbcfpressrelease20260326.htm))
- Feb 27, 2026 — **2025 10-K expands the dedicated AI risk factor** The AI risk factor first filed in the 2024 10-K now also covers AI-enabled competitors, integration errors and internal reliance: AI models may produce incorrect outputs or reflect data bias; the bank may depend internally on AI systems for efficiency; AI-driven deepfakes and synthetic identities make fraud harder to detect. The CISO reports to the chief risk officer. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm))
- Jan 30, 2026 — **Q4 2025 call: technology investment tied to cost rationalisation** Chief strategy officer Michael Young says investment in technology can drive scalability and material expense rationalisation into 2027 and 2028; 2026 adjusted efficiency ratio guidance is 53% to 55%. ([earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2026/04/21/seacoast-sbcf-q4-2025-earnings-transcript))
- Jan 1, 2026 — **AI Information page published, last updated January 2026** The bank publishes structured facts and response instructions for AI assistants; it still lists 85 Florida branches and one in Georgia, while the 10-K counts 104 offices at 31 December 2025. ([Seacoast Bank](https://www.seacoastbank.com/ai-information))
- Dec 9, 2025 — **Quavo agentic-AI dispute platform adopted** Full-lifecycle dispute management with AI fraud detection. ([Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html))
- Oct 28, 2025 — **Q3 2025 call: technology investment named, AI not** Asked what the bank must add as it grows, the CEO cites customer-facing technology, a commercial treasury stack and Zelle for business, plus IT infrastructure hardening; AI is not mentioned. ([earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2026/04/28/seacoast-sbcf-q3-2025-earnings-transcript))
- Oct 1, 2025 — **Villages Bancorporation acquisition completed** Citizens First Bank merged into Seacoast National Bank; final consideration about $829 million; the technology conversion followed in July 2026. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000073070825000204/sbcfpressrelease20251001.htm))
- Jul 11, 2025 — **Heartland Bancshares acquisition completed** Final consideration about $111.2 million; Heartland National Bank merged into Seacoast National Bank the same day. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000073070825000152/sbcfpressrelease20250711.htm))
- May 30, 2025 — **Villages Bancorporation acquisition announced** $710.8 million for the $4.1 billion bank of The Villages; about 22% EPS accretion expected in 2026. ([American Banker](https://americanbanker.com/news/seacoast-to-buy-the-bank-of-the-villages-in-florida))
- Mar 5, 2025 — **Business email compromise guidance recommends AI and ML defences** AI cited on both sides of the fraud arms race. ([Seacoast Bank](https://seacoastbank.com/resource-center/business-insights/business-fraud/protect-your-business-from-business-email-compromise))
- Feb 28, 2025 — **Heartland Bancshares acquisition announced** $110 million in cash and stock; deposit-rich Central Florida bank. ([American Banker](https://americanbanker.com/news/seacoast-to-acquire-deposit-rich-central-florida-bank))
- Feb 25, 2025 — **2024 10-K carries a dedicated AI risk factor** The first 10-K of the period already warns that generative AI models may produce incorrect or biased output, that third-party models offer limited visibility, and that criminals use AI to impersonate clients. ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000073070825000045/sbcf-20241231.htm))
- Jan 13, 2025 — **Guide to deepfake fraud** Customer education on AI-generated impersonation. ([Seacoast Bank](https://www.seacoastbank.com/resource-center/blog/fraud-prevention/financial-deepfake-fraud))
- Jan 6, 2025 — **Jeff Semonovich named chief information officer** The former Western Alliance and KeyBank technology executive takes over the bank's technology vision and strategy, with a remit covering digital transformation. ([Seacoast Bank](https://www.seacoastbank.com/newsroom/seacoast-names-jeff-semonovich-as-evp-chief-information-officer))
- Jan 18, 2024 — **Predictive-analytics patent application published** US 2024/0020590 A1, naming Seacoast Banking Corporation of Florida as assignee and Robert James Stillwell as inventor, covers quantile-regression predictions of customer opportunity; filed 28 September 2023, priority 2018, status pending. ([Google Patents (USPTO)](https://patents.google.com/patent/US20240020590A1/en))
- Apr 18, 2018 — **FIS Impact Award for machine-learning customer analytics** Seacoast wins a 2018 FIS Impact Award for a customer-lifetime-value programme using machine learning and predictive modelling on SAS software and its FIS core data; senior vice president and analytics officer Robert Stillwell is quoted. ([Seacoast Bank](https://seacoastbank.com/resource-center/blog/global-financial-industry-leader-fis-recognizes-seacoast-bank-with-impact-award))

## Where AI runs

| Use case | What | Status | Detail | Sources |
| --- | --- | --- | --- | --- |
| [Fraud detection](https://www.bankingnewsai.com/ai-regulation/by-use-case#fraud) | Agentic AI dispute management (Quavo QFD) | In production | Intake to resolution automation with AI fraud detection trained on millions of cases. | [Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI-search optimisation page | In production | Structured facts and response instructions for language models. | [Seacoast Bank](https://www.seacoastbank.com/ai-information) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Citizens First Bank conversion | In production | Largest integration in company history completed July 2026. | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm) |
| [Model risk management](https://www.bankingnewsai.com/ai-regulation/by-use-case#model-risk) | AI risk-factor disclosure | In production | The 10-K's dedicated AI risk factor covers incorrect or biased model outputs, limited transparency of third-party models, AI integration causing processing errors or conversion delays, and model drift in internal AI systems used for efficiency. | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | Board technology and information-security expertise | In production | March 2026 board refresh adds a sitting financial-services CIO whose remit includes AI, data and analytics. | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026021408/sbcfpressrelease20260326.htm) |
| [Cybersecurity](https://www.bankingnewsai.com/ai-regulation/by-use-case#cybersecurity) | AI and ML for phishing and email-compromise detection | In production | Recommended controls for business clients. | [Seacoast Bank](https://seacoastbank.com/resource-center/business-insights/business-fraud/protect-your-business-from-business-email-compromise) |
| [Credit scoring & underwriting](https://www.bankingnewsai.com/ai-regulation/by-use-case#credit-underwriting) | Generative-AI loan-review documentation (Abrigo Loan Review Assistant) | In production | Drafts borrower, facility, collateral, underwriting and cash-flow narratives from approval packages inside DiCOM Loan Review; reviewers keep every credit and risk-rating judgement, check each output and use citations to source documents. Clean line sheets fell from 8 to 10 hours to 4 to 6 hours. | [Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/) |
| [Fraud detection](https://www.bankingnewsai.com/ai-regulation/by-use-case#fraud) | Proactive outreach on atypical account activity | In production | A market president says the bank uses technology for early identification of fraud, often before the customer knows, and contacts customers whose activity departs from their normal trend. | [Orlando Business Journal](https://www.bizjournals.com/orlando/news/2026/06/24/future-forward-technology-leadership-driving.html) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | Board Information Technology Committee oversight of AI risk | In production | Chaired by Alvaro Monserrat, the committee assesses technology risks including artificial intelligence, data privacy and cybersecurity and reviews technology strategy; the CISO attends and reports through the chief risk officer. | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm), [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI-ready core and data architecture | Rolling out | The proxy describes multi-year modernisation of core systems, data architecture and operating platforms so the bank can adopt AI-enabled tools later, automating routine processes now; no model, vendor or budget is named. | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Risk tiering of vendors that carry AI | In production | Third-party engagements are risk-tiered at onboarding with SOC-report review and audit rights, and the 10-K warns that reliance on third-party AI limits visibility into training and controls. | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm) |

## Disclosed numbers

| Measure | Value | As of | Sources |
| --- | --- | --- | --- |
| Q2 2026 net income / adjusted net income | $59.5 million ($0.55) / $65.8 million ($0.61) | Jul 28, 2026 | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm) |
| Loans / commercial pipeline | $13.1 billion (+16% annualised) / ≈ $1.3 billion record | Jul 28, 2026 | [Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882) |
| Villages Bancorporation acquisition | $710.8 million; $4.1 billion assets; $3.5 billion deposits | May 30, 2025 | [American Banker](https://americanbanker.com/news/seacoast-to-buy-the-bank-of-the-villages-in-florida) |
| Adjusted return on tangible equity, Q2 2026 | 15.8% | Jul 28, 2026 | [Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882) |
| Full-time-equivalent employees | 1,962 | Dec 31, 2025 | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm) |
| Clean loan-review line sheet, time to complete | 8 to 10 hours before, 4 to 6 hours with Abrigo Loan Review Assistant | Oct 8, 2026 | [Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/) |
| Outsourced data processing costs | $37.6 million in 2025 (+3%); $12.2 million in Q2 2026 against $8.5 million in Q2 2025 | Jun 30, 2026 | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm), [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026052723/sbcf-20260630.htm) |
| Branch offices in Florida and Georgia | 104 | Dec 31, 2025 | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm) |
| Final consideration at closing | About $829 million for Villages Bancorporation (1 October 2025); about $111.2 million for Heartland (11 July 2025) | Oct 1, 2025 | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000073070825000204/sbcfpressrelease20251001.htm), [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000073070825000152/sbcfpressrelease20250711.htm) |
| Adjusted efficiency ratio | 54.54% in Q2 2026 (55.31% in Q1 2026); 2026 guidance 53% to 55% | Jul 28, 2026 | [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm), [earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2026/04/21/seacoast-sbcf-q4-2025-earnings-transcript) |
| Staff on the Villages conversion | About 300 people | Jul 29, 2026 | [Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882) |
| Florida deposits / rank among banks in Florida | $12.5 billion / 15th | Jun 30, 2025 | [Federal Deposit Insurance Corporation](https://api.fdic.gov/banks/sod?filters=STALPBR%3AFL%20AND%20YEAR%3A2025&fields=CERT,NAMEFULL,DEPSUMBR&limit=10000) |

## Quotes

> "Implementing Quavo's platform helps us automate portions of the dispute process and maintain compliance while allowing our teams to focus on efficient, customer-centered service." — Jennifer Powers, VP, Payment Operations and Strategy Manager, Dec 9, 2025 ([Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html))

> "We continue to grow our customer base across all our markets while executing on important product and technology initiatives that will enhance the client experience." — Charles M. Shaffer, Chairman and CEO, Apr 28, 2026 ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026027918/sbcf1q2026earningsrelease.htm))

> "A lot of hard work is going on with building around other new tools and AI products, and we are going to come out of 2026 much stronger than we came into it." — Charles M. Shaffer, Chairman and CEO, Apr 29, 2026 ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/seacoast-sbcf-q1-2026-earnings-151133483.html))

> "In early July, we successfully completed the conversion of customers from Citizens First Bank to Seacoast's platforms, marking the culmination of one of the most significant and complex integrations in our company's history." — Charles M. Shaffer, Chairman and CEO, Jul 28, 2026 ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm))

> "there's a lot of opportunity for us to drive scalability across the company. And a lot of our processes with investment into technology that leads to material expense rationalization" — Michael Young, Chief Strategy Officer, Jan 30, 2026 ([earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2026/04/21/seacoast-sbcf-q4-2025-earnings-transcript))

> "they position Seacoast to responsibly adopt emerging AI-enabled tools over time, enhancing productivity, insight, and customer experience while maintaining strong governance and controls." — Charles M. Shaffer, Chairman and CEO (shareholder letter), Apr 10, 2026 ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm))

> "AI can do in two minutes what used to take two days." — Dan Hilken, EVP, Central Florida Regional Market President, Jun 24, 2026 ([Orlando Business Journal](https://www.bizjournals.com/orlando/news/2026/06/24/future-forward-technology-leadership-driving.html))

> "The Loan Review Assistant pulls facts, and we come in behind and fill in the blanks with the subjective things we do." — Hannah Primes, VP and Senior Commercial Credit Risk Review Officer, Oct 8, 2026 ([Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/))

> "We wanted to automate the work that didn't require judgment so we could spend more time on the work that did." — Hannah Primes, VP and Senior Commercial Credit Risk Review Officer, Oct 8, 2026 ([Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/))

## Who runs AI

- **Charles M. Shaffer** — Chairman and CEO ([LinkedIn](https://www.linkedin.com/in/chuck-shaffer-0504276)) ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm), [American Banker](https://americanbanker.com/news/seacoast-to-buy-the-bank-of-the-villages-in-florida))
- **Tracey Dexter** — Chief Financial Officer ([LinkedIn](https://www.linkedin.com/in/tracey-dexter-57016016)) ([Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882))
- **Jeff Semonovich** — EVP, Chief Information Officer (announced January 2025; previously CIO of Western Alliance Bank) ([LinkedIn](https://www.linkedin.com/in/jeffsemonovich)) ([Seacoast Bank](https://www.seacoastbank.com/newsroom/seacoast-names-jeff-semonovich-as-evp-chief-information-officer))
- **Julie Kleffel** — EVP, Chief Operating Officer ([LinkedIn](https://www.linkedin.com/in/julie-kleffel)) ([Seacoast Bank](https://www.seacoastbank.com/newsroom/seacoast-names-jeff-semonovich-as-evp-chief-information-officer))
- **Jennifer Powers** — VP, Payment Operations and Strategy Manager ([LinkedIn](https://www.linkedin.com/in/jdpowers1)) ([Quavo (GlobeNewswire)](https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html))
- **Joseph M. Forlenza** — EVP, Chief Risk Officer (the CISO reports to him; owns the risk framework the 10-K applies to AI) ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm), [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm))
- **Hannah Primes** — VP and Senior Commercial Credit Risk Review Officer (leads the bank's use of generative AI in loan review) ([Abrigo](https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/), [Abrigo](https://www.abrigo.com/webinars/practical-ai-in-loan-review-use-cases-lessons-learned-and-best-practices/))
- **Kathleen B. (Kathy) Kay** — Director, Information Technology Committee member (joined March 2026); EVP and CIO of Principal Financial Group, responsible there for technology, data and analytics, AI and enterprise innovation ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026021408/sbcfpressrelease20260326.htm), [Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm))
- **Alvaro J. Monserrat** — Director, chair of the board's Information Technology Committee, which assesses AI, cyber and data-privacy risk ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm))
- **Maryann Goebel** — Director, Information Technology and Risk Management committees; former EVP and CIO of Fiserv ([Seacoast Banking Corporation of Florida (SEC filings)](https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm))

## Which AI vendors and fintechs does Seacoast Bank work with?

| Company | What Seacoast Bank uses it for | Status | Category |
| --- | --- | --- | --- |
| [Abrigo](https://www.bankingnewsai.com/vendors/abrigo) | Loan Review Assistant inside DiCOM Loan Review, automating nonjudgmental loan-review documentation (borrower summaries, collateral and cash-flow narratives) while reviewers keep all credit conclusions (Abrigo case study, reviewer-reported). | In production | [Document AI](https://www.bankingnewsai.com/ai-tools/document-ai) |

Each vendor and fintech page cites the source for the relationship. [AI tools for banks](https://www.bankingnewsai.com/ai-tools) · [fintech and neobank AI dossiers](https://www.bankingnewsai.com/fintech).

## Regulators it answers to

- [OCC](https://www.bankingnewsai.com/ai-regulation/occ) — Seacoast National Bank is a national bank; OCC model-risk and gen-AI expectations apply to the agentic dispute platform. See [OCC Bulletin 2026-13](https://www.bankingnewsai.com/ai-regulation/documents/occ-bulletin-2026-13), [OCC Semiannual Risk Perspective, Spring 2026](https://www.bankingnewsai.com/ai-regulation/documents/occ-semiannual-risk-perspective-spring-2026).
- [CFPB](https://www.bankingnewsai.com/ai-regulation/cfpb) — Regulation E dispute handling automated by AI is squarely within CFPB consumer-protection scope. See [CFPB Chatbots in Consumer Finance (issue spotlight, 2023)](https://www.bankingnewsai.com/ai-regulation/documents/cfpb-chatbots-in-consumer-finance-2023), [ECOA / Regulation B adverse action (15 U.S.C. 1691(d); 12 CFR 1002.9)](https://www.bankingnewsai.com/ai-regulation/documents/cfpb-ecoa-regulation-b-adverse-action).
- [Federal Reserve](https://www.bankingnewsai.com/ai-regulation/federal-reserve) — Holding-company oversight of acquisition integration and third-party AI vendors. See [SR 23-4](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-23-4).

## What the record suggests

### Disputes are a smart first agentic use case

Regulation E timelines and fraud losses give a measurable payoff, and the vendor carries the model; validation and audit trails should still sit in the bank's SR 11-7 inventory.

### The AI-information page is ahead of the industry

Publishing structured facts for language models is cheap insurance against AI search misdescribing the bank; peers should copy it.

### Post-conversion capacity is the opportunity

With The Villages integrated, the technology organisation can move from migration to the 'product and technology initiatives' the CEO cites.

### Name the enterprise owner

A payments-operations sponsor got the first use case live; an enterprise AI owner would scale it.

## FAQ

### Who leads AI at Seacoast Bank?

Seacoast has named no chief AI officer, chief data officer or enterprise AI head. Technology sits with chief information officer Jeff Semonovich, hired from Western Alliance in January 2025, under chief operating officer Julie Kleffel. Chief risk officer Joseph Forlenza owns the risk framework and the CISO reports to him. The board's Information Technology Committee, chaired by Alvaro Monserrat with Principal Financial's CIO Kathy Kay and former Fiserv CIO Maryann Goebel as members, assesses AI risk. Day-to-day owners are Jennifer Powers in payment disputes and Hannah Primes in credit-risk review.

### Does Seacoast Bank use AI?

Yes. Since December 2025 Seacoast has run its card and payment disputes on Quavo's agentic-AI platform, which automates the dispute lifecycle and detects fraud. Its credit-risk review team uses Abrigo's generative-AI Loan Review Assistant, which cut clean line sheets from 8 to 10 hours to 4 to 6 hours. It also publishes an 'AI Information' page for AI assistants. No enterprise AI leader or budget has been disclosed.

### What did Seacoast acquire in The Villages?

Villages Bancorporation, parent of Citizens First Bank, the $4.1 billion-asset bank of The Villages retirement community. The price was $710.8 million at the May 2025 announcement and about $829 million at closing on 1 October 2025. The customer conversion onto Seacoast's platforms was completed in early July 2026, with about 300 staff working on it. Seacoast also bought Heartland Bancshares for about $111.2 million in July 2025.

### Which AI vendors and patents does Seacoast Bank have?

Two vendors are public. Quavo supplies the agentic-AI dispute platform adopted in December 2025, and Abrigo supplies the generative-AI Loan Review Assistant used inside DiCOM Loan Review, which cut clean line sheets from 8 to 10 hours to 4 to 6 hours. One patent application is filed under the bank's name, US 2024/0020590 A1 on predictive customer analytics, published in January 2024 and pending. No large-language-model provider, cloud partner or AI budget has been disclosed, and the 10-K does not name the core data processor.

### What do Seacoast's SEC filings say about AI?

The 2024 10-K, filed in February 2025, first carried a dedicated AI risk factor on biased or incorrect model output and limited visibility into third-party models. The 2025 10-K, filed in February 2026, added reliance on AI for efficiency, model drift, AI-enabled competitors and AI-driven deepfake fraud. The Q2 2026 10-Q, filed 4 August 2026, widened the forward-looking bullet to data privacy, model accuracy, regulatory compliance and intellectual property. The April 2026 proxy adds a plan for an AI-ready infrastructure.

## Sources (27)

1. Protecting Your Finances from Deepfake Fraud — Seacoast Bank, Jan 13, 2025. https://www.seacoastbank.com/resource-center/blog/fraud-prevention/financial-deepfake-fraud
2. Seacoast to acquire deposit-rich Central Florida bank — American Banker, Feb 28, 2025. https://americanbanker.com/news/seacoast-to-acquire-deposit-rich-central-florida-bank
3. Protect Your Business from Business Email Compromise — Seacoast Bank, Mar 5, 2025. https://seacoastbank.com/resource-center/business-insights/business-fraud/protect-your-business-from-business-email-compromise
4. Seacoast to buy the bank of The Villages in Florida — American Banker, May 30, 2025. https://americanbanker.com/news/seacoast-to-buy-the-bank-of-the-villages-in-florida
5. Seacoast Bank and Quavo Partner to Enhance Dispute Operations and Reduce Fraud Losses — Quavo (GlobeNewswire), Dec 9, 2025. https://globenewswire.com/news-release/2025/12/09/3202154/0/en/Seacoast-Bank-and-Quavo-Partner-to-Enhance-Dispute-Operations-and-Reduce-Fraud-Losses.html
6. FDIC BankFind Suite API: Summary of Deposits, Florida branches, June 30, 2025 — Federal Deposit Insurance Corporation, Jun 30, 2025. https://api.fdic.gov/banks/sod?filters=STALPBR%3AFL%20AND%20YEAR%3A2025&fields=CERT,NAMEFULL,DEPSUMBR&limit=10000
7. AI Information — Seacoast Bank, Jan 1, 2026. https://www.seacoastbank.com/ai-information
8. Seacoast Bank Names Jeff Semonovich as EVP, Chief Information Officer — Seacoast Bank, Jan 6, 2025. https://www.seacoastbank.com/newsroom/seacoast-names-jeff-semonovich-as-evp-chief-information-officer
9. Seacoast Banking Corporation of Florida Annual Report on Form 10-K for the fiscal year ended December 31, 2025 — Seacoast Banking Corporation of Florida (SEC filings), Feb 27, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026012787/sbcf-20251231.htm
10. Seacoast Banking Corporation of Florida Appoints Three New Independent Directors (Form 8-K, Exhibit 99.1) — Seacoast Banking Corporation of Florida (SEC filings), Mar 26, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026021408/sbcfpressrelease20260326.htm
11. Seacoast Reports First Quarter 2026 Results (Form 8-K, Exhibit 99.1) — Seacoast Banking Corporation of Florida (SEC filings), Apr 28, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026027918/sbcf1q2026earningsrelease.htm
12. Seacoast (SBCF) Q1 2026 Earnings Transcript — The Motley Fool (Yahoo Finance), Apr 29, 2026. https://finance.yahoo.com/markets/stocks/articles/seacoast-sbcf-q1-2026-earnings-151133483.html
13. Seacoast Reports Second Quarter 2026 Results (Form 8-K, Exhibit 99.1) — Seacoast Banking Corporation of Florida (SEC filings), Jul 28, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026050147/sbcf2q2026earningsrelease.htm
14. Earnings call transcript: Seacoast Banking tops Q2 2026 EPS forecast — Investing.com (earnings call transcript), Jul 29, 2026. https://investing.com/news/transcripts/earnings-call-transcript-seacoast-banking-tops-q2-2026-eps-forecast-93CH-4820882
15. Seacoast Banking Corporation of Florida Annual Report on Form 10-K for the fiscal year ended December 31, 2024 — Seacoast Banking Corporation of Florida (SEC filings), Feb 25, 2025. https://www.sec.gov/Archives/edgar/data/730708/000073070825000045/sbcf-20241231.htm
16. Seacoast Completes Acquisition of Heartland Bancshares, Inc. (Form 8-K, Exhibit 99.1) — Seacoast Banking Corporation of Florida (SEC filings), Jul 11, 2025. https://www.sec.gov/Archives/edgar/data/730708/000073070825000152/sbcfpressrelease20250711.htm
17. Seacoast Completes Acquisition of Villages Bancorporation, Inc. (Form 8-K, Exhibit 99.1) — Seacoast Banking Corporation of Florida (SEC filings), Oct 1, 2025. https://www.sec.gov/Archives/edgar/data/730708/000073070825000204/sbcfpressrelease20251001.htm
18. Seacoast (SBCF) Q3 2025 Earnings Transcript — earnings call transcript (The Motley Fool), Oct 28, 2025. https://fool.com/earnings/call-transcripts/2026/04/28/seacoast-sbcf-q3-2025-earnings-transcript
19. Seacoast (SBCF) Q4 2025 Earnings Transcript — earnings call transcript (The Motley Fool), Jan 30, 2026. https://fool.com/earnings/call-transcripts/2026/04/21/seacoast-sbcf-q4-2025-earnings-transcript
20. Seacoast Banking Corporation of Florida 2026 Proxy Statement (Schedule 14A) — Seacoast Banking Corporation of Florida (SEC filings), Apr 10, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026024690/sbcf-20260410.htm
21. Seacoast Banking Corporation of Florida Quarterly Report on Form 10-Q for the quarter ended March 31, 2026 — Seacoast Banking Corporation of Florida (SEC filings), May 6, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026031220/sbcf-20260331.htm
22. Seacoast Banking Corporation of Florida Quarterly Report on Form 10-Q for the quarter ended June 30, 2026 — Seacoast Banking Corporation of Florida (SEC filings), Aug 4, 2026. https://www.sec.gov/Archives/edgar/data/730708/000162828026052723/sbcf-20260630.htm
23. Future Forward: Technology and leadership driving Central Florida's long-term growth — Orlando Business Journal, Jun 24, 2026. https://www.bizjournals.com/orlando/news/2026/06/24/future-forward-technology-leadership-driving.html
24. Practical AI in loan review: Use cases, lessons learned, and best practices (webinar, 21 July 2026) — Abrigo, Jun 15, 2026. https://www.abrigo.com/webinars/practical-ai-in-loan-review-use-cases-lessons-learned-and-best-practices/
25. Seacoast Bank cuts complex loan review documentation time nearly in half with Abrigo Loan Review Assistant — Abrigo, Oct 8, 2026. https://www.abrigo.com/success-stories/seacoast-bank-cuts-complex-loan-review-documentation-time-nearly-in-half-with-abrigo-loan-review-assistant/
26. US20240020590A1 - Predictive data analysis using value-based predictive inputs — Google Patents (USPTO), Jan 18, 2024. https://patents.google.com/patent/US20240020590A1/en
27. Financial Industry Leader FIS Gives Seacoast Bank Impact Award — Seacoast Bank, Apr 18, 2018. https://seacoastbank.com/resource-center/blog/global-financial-industry-leader-fis-recognizes-seacoast-bank-with-impact-award

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