# Raymond James Financial: Client experience technology Source: https://www.bankingnewsai.com/banks/raymond-james/client-experience-technology Last updated: Oct 16, 2026 *Part of the [Raymond James Financial AI strategy profile](https://www.bankingnewsai.com/banks/raymond-james).* ## What technology does Raymond James use to serve advisors and clients? Raymond James delivers its client experience through the advisor, so most of its AI sits on the advisor desktop. Since 2025 advisors have had firmwide Zoom AI Companion meeting summaries integrated with the proprietary RJ CRM and Opportunities app (May 2025), an AI Note Assistant in the CRM, predictive machine learning in Advisor Access and in-house AI Search over the firm's knowledge base (April 2025). In May 2026 the firm made Client 360 live after a beta, saying it tripled engagement with Opportunities, and in September 2026 it expanded work with AWS on the enterprise data platform behind advisor-facing applications to 'accelerate the next generation of AI-powered insights'. Private Client Group president Tash Elwyn says one next-gen advisor cut meeting prep and follow-up by 90 minutes per client per quarter with Zoom AI. The firm says technology is the top factor in advisor recruiting (54% of advisors, per Cerulli in its investor-day deck) and spends more than $1.1 billion a year on it. In Canada, Raymond James Ltd. uses Conquest Planning's AI advice engine and chose FNZ's platform. There is no client-facing AI tool. ([Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion), [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2), [GlobeNewswire](https://www.globenewswire.com/news-release/2025/04/17/3063545/0/en/raymond-james-invests-in-service-excellence-with-proprietary-generative-ai-search.html), [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations), [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy), [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights), [Financial Advisor magazine](https://digitalmagazine.fa-mag.com/fa-magazine-march-april-2026/0819373001773149151/p28), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000060/rjf2026analystinvestorda.htm), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/raymond-james-rjf-q2-2026-234354155.html), [Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice), [FinTech Global](https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james)) ## Which AI tools does Raymond James give its advisors? Tools, what they do and when they arrived. | Tool | What it does | Since | Sources | | --- | --- | --- | --- | | AI Search | Gen-AI question-and-answer search over the internal knowledge base, embedded in systems advisors already use rather than a new platform | April 2025 | [InvestmentNews](https://investmentnews.com/fintech/raymond-james-looks-to-level-up-service-with-generative-ai/260190), [GlobeNewswire](https://www.globenewswire.com/news-release/2025/04/17/3063545/0/en/raymond-james-invests-in-service-excellence-with-proprietary-generative-ai-search.html) | | Zoom AI Companion summaries | Firmwide AI meeting summaries for advisors and institutional businesses, integrated with RJ CRM and Opportunities | May 15, 2025 | [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) | | AI Note Assistant | Organises and summarises notes in RJ CRM | 2025 | [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2) | | Advisor Access predictive ML | Data-driven client insights inside the advisor platform | 2025 | [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) | | Rai / Raimond | Operations agent answering advisors' questions; enterprise-wide since June 15, 2026 | January 2026 | [Raymond James](https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence), [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html) | | Client 360 | Live after a beta with a limited number of advisors; tripled engagement with the Opportunities app | May 4, 2026 | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations), [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy) | | AWS data and analytics | Expanded collaboration to strengthen the enterprise data platform behind advisor-facing applications and emerging AI | September 21, 2026 | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights), [FA Magazine](https://fa-mag.com/news/raymond-james-deepens-ai-push-with-amazon-web-services-88549.html) | | Conquest Strategic Advice Manager (Canada) | AI-powered planning engine that proposes and ranks strategies from client data for Raymond James Ltd. advisors | September 2024 | [Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice) | ## Why does Raymond James focus its AI on advisors? A Citizens JMP analyst wrote in April 2026 that he sees 'technology and AI as an increasingly important recruiting differentiator for Raymond James'; Shoukry said the vast majority of the $1.1 billion technology budget goes to the Private Client Group. ([WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-recruiting-spend-helps-drive-net-new-asset-gains)) Elwyn describes Zoom AI as an 'AI co-pilot' in client meetings and says the most important thing AI gives advisors is 'more capacity to engage human-to-human'; one advisor on the firm's next-gen technology advisory council told him it cut meeting prep and follow-up by 90 minutes per client per quarter. ([Financial Advisor magazine](https://digitalmagazine.fa-mag.com/fa-magazine-march-april-2026/0819373001773149151/p28)) The May 2026 investor-day deck cites Cerulli data that technology is the number one factor in advisor recruiting decisions (54% of advisors) and calls AI 'an enabler of the Advisor-Client relationship'. Shoukry says personal relationships 'trump any kind of technology or AI bot that may exist in the future', and that his own family's financial objectives are 'not something I would trust to an AI bot no matter how good the algorithm is'. ([Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000060/rjf2026analystinvestorda.htm), [InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-extends-ai-rollout-but-ceo-says-personal-relationships-will-trump-any-tech-or-bot/266271), [InvestmentNews](https://investmentnews.com/practice-management/from-focus-groups-to-internal-coaches-this-is-how-firms-are-handling-the-ai-revolution/266277)) ## What does the Raymond James profile record on this topic? | Date | Move | Detail | Sources | | --- | --- | --- | --- | | Sep 21, 2026 | Expanded AWS collaboration to advance AI-powered advisor insights | Building on more than a decade of AWS investment, the firm announced AWS performance optimization work intended to 'accelerate the next generation of AI-powered insights and experiences for financial advisors and their clients,' per CIO Andy Zolper, strengthening the enterprise data and analytics foundation behind advisor-facing applications, business intelligence and emerging AI capabilities. | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights) | | Aug 19, 2026 | AI worries reach advisor-recruiting economics | American Banker links analysts' AI-disruption concerns to rising transition deals; Raymond James' outstanding recruiting-loan balance rose 22% to $1.67 billion in 2025. | [American Banker](https://www.americanbanker.com/news/with-deal-costs-up-could-ai-make-recruiting-a-bad-bet) | | Jul 22, 2026 | Q3 call: 99.5% satisfaction with Rai; AI Academy | Nearly 20,000 people completed the four-course AI Academy; the CEO says AI will not replace advisors, but advisors who use it will replace those who do not. | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html) | | May 27, 2026 | Investor day: 'AI Scaling and Automation' on the roadmap | The deck presents AI as 'an enabler of the Advisor-Client relationship' across back, middle and front office, built on proprietary enterprise data platforms. | [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000060/rjf2026analystinvestorda.htm) | | May 4, 2026 | Elevate: Client 360 and AI Academy launched; Rai renamed Raimond | Client 360 tripled engagement with the Opportunities app. Zolper said 600 advisors and 1,400 home-office staff pilot Raimond, which should move from answering questions to performing tasks over six to 12 months, and that the AWS-built platforms use Anthropic's Claude for now. | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations), [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy), [InvestmentNews](https://www.investmentnews.com/fintech/raymond-james-launches-ai-academy-extends-its-advisor-tech-push/266479) | | Apr 22, 2026 | Q2 call: Rai piloted with a few hundred advisors; agentic AI next | Technology spend now more than $1.1 billion a year; the CEO calls margin estimates from AI 'too preliminary' and names agentic AI as the next phase. | [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/raymond-james-rjf-q2-2026-234354155.html) | | Mar 4, 2026 | Investor conference: AI as the answer to the advisor shortage | Shoukry cites McKinsey's estimate of a 100,000-advisor shortfall by 2034, says Rai was built from transcripts of service calls, and plans to extend it to all businesses; the firm is building AI internally and partnering with vendors for specialist tools. | [InvestmentNews](https://investmentnews.com/practice-management/ai-will-help-solve-the-advisor-shortage-says-raymond-james-ceo-paul-shoukry/265539) | | Jun 25, 2025 | Raymond James Ltd. signs FNZ platform deal in Canada | The Canadian arm announces FNZ's wealth platform, described as designed to deliver AI-powered capabilities and straight-through processing. | [FinTech Global](https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james) | | May 15, 2025 | Zoom AI Companion meeting summaries rolled out firmwide | Integrated with RJ CRM and Opportunities; follows April's AI Search launch. | [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) | | Apr 17, 2025 | AI Search launched in-house under chief AI officer Feld (appointed February) | Generative-AI search over the internal knowledge base, with a real-time voting system on answer quality and human checkpoints throughout development and maintenance. | [GlobeNewswire](https://www.globenewswire.com/news-release/2025/04/17/3063545/0/en/raymond-james-invests-in-service-excellence-with-proprietary-generative-ai-search.html) | | Feb 24, 2025 | Stuart Feld promoted to the new role of chief AI officer | Feld becomes principal AI architect; CEO Paul Shoukry names three focus areas: service levels, time-saving tools for advisors and data-driven client advice. | [Raymond James via Canada NewsWire (Yahoo Finance)](https://finance.yahoo.com/news/raymond-james-financial-appoints-chief-212200934.html), [WealthManagement.com](https://wealthmanagement.com/artificial-intelligence/raymond-james-names-a-chief-artificial-intelligence-officer) | | Sep 12, 2024 | Conquest's AI planning platform for Canadian advisors | Raymond James Ltd., the Canadian arm, integrates Conquest Planning's AI-powered Strategic Advice Manager, which proposes and ranks strategies from client-specific data. | [Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice) | ## Common questions ### Does Raymond James offer AI tools to clients directly? Not as of October 2026. Its AI tools, including AI Search, Zoom AI meeting summaries, the CRM Note Assistant, Client 360 and the Raimond agent, are for advisors and associates. CIO Andy Zolper said in May 2026 that Raimond could become client-facing if advisors see a use case. ### What is Client 360 at Raymond James? An advisor platform the firm made live at its Elevate conference in May 2026 after a beta with a limited number of advisors. Raymond James said it tripled advisor engagement with the Opportunities application, which surfaces client opportunities, and it sits alongside the firm's AI meeting summaries and CRM tools. ### How does Raymond James use Zoom AI? Since May 15, 2025 it has rolled out Zoom AI Companion meeting summaries firmwide for financial advisors and institutional businesses, integrated with its proprietary RJ CRM and Opportunities application. Private Client Group president Tash Elwyn said one advisor cut meeting prep and follow-up by 90 minutes per client per quarter. ### What role does AWS play in Raymond James' advisor technology? Raymond James says its AI platforms are built with Amazon Web Services, and on September 21, 2026 it announced expanded AWS work to strengthen the data and analytics foundation behind advisor-facing applications, business intelligence and emerging AI. CIO Andy Zolper said it will deliver 'more timely, relevant insights' to advisors. ## Deeper on Raymond James - [What is Raymond James' AI strategy?](https://www.bankingnewsai.com/banks/raymond-james/ai-strategy) - [What is Rai (Raimond), Raymond James' AI assistant?](https://www.bankingnewsai.com/banks/raymond-james/virtual-assistant) - [How is Raymond James preparing its advisors and staff for AI?](https://www.bankingnewsai.com/banks/raymond-james/ai-workforce) --- Canonical page: https://www.bankingnewsai.com/banks/raymond-james/client-experience-technology Part of [BankingNewsAI](https://www.bankingnewsai.com/) — a free daily brief on AI in banking, an AI regulation tracker (42 authorities, 243 documents) and AI-strategy profiles of the 120 largest US banks. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.