# Raymond James Financial: AI strategy

Source: https://www.bankingnewsai.com/banks/raymond-james
Last updated: Oct 13, 2026

*An advisor-centric wealth manager with a chief AI officer, a head of AI strategy, a $975 million technology budget and a proprietary gen-AI operations agent, Rai, built to augment rather than replace advisors.*

## How is Raymond James using AI?

Raymond James Financial, the St. Petersburg wealth manager and investment bank whose Raymond James Bank ranks 49th among US commercial banks, has a deliberately advisor-first AI strategy: 'augmenting the human touch, rather than replacing it', in the words of its September 2025 announcement of David Solganik as head of AI strategy, reporting to chief AI officer Stuart Feld. CEO Paul Shoukry describes 'a multi-year commitment to embed AI into tools and applications across the firm' funded within a $975 million annual technology budget. The visible outputs are internal tools for its roughly 9,000 financial advisors and home-office staff rather than client-facing bots: AI Search over the firm's knowledge base (April 2025), firmwide Zoom AI Companion meeting summaries integrated with the proprietary CRM (May 2025), an AI Note Assistant in that CRM, predictive machine learning in Advisor Access, and in January 2026 Rai, a proprietary generative-AI operations agent that gives 'immediate, curated natural language answers and guidance to operational questions' and evolves with user preferences. Shoukry has framed AI as a way to give professionals 'more time to serve their clients' and has told analysts AI's potential to help clients optimise cash is only an 'incremental threat' to the firm's sweep economics. Markets disagreed briefly: on 10 February 2026 an AI tax-planning tool from Altruist triggered an 8.8% drop in the shares, the worst day since March 2020, on fears that automated advice would erode wealth managers. Results have not shown it: fiscal second-quarter 2026 net revenue was a record $3.86 billion and the fiscal third quarter $3.93 billion with $595 million of net income, $1.92 trillion of total client assets and record bank loans of $56.2 billion. Raymond James Bank is a Florida state member bank supervised by the Federal Reserve, while the advisory and brokerage entities sit under the SEC and FINRA.

## At a glance

| Field | Value |
| --- | --- |
| Lead bank | Raymond James Bank |
| Ticker | RJF |
| Headquarters | St. Petersburg, FL |
| Consolidated assets | $45,737 million |
| Federal Reserve rank | 49 |
| Charter | Florida state member bank (Federal Reserve) |

## What AI partnerships and patents does Raymond James have?

Raymond James names Amazon Web Services as the platform behind its advisor AI tools and, according to WealthManagement.com, uses Anthropic's Claude as the language model for now. Zoom supplies meeting summaries, Microsoft 365 appears in AI Academy training, and the Canadian arm has chosen FNZ and Conquest Planning. The CRM is proprietary. Google Patents lists five records in three families assigned to Raymond James Financial, of which one concerns machine learning (US 2025/0315611 A1); the rest cover cyber-deception and blockchain. No Salesforce, Zocks or other note-taker contract, GPU supplier or AI capital figure is public. ([Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights), [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy), [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion), [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations), [FinTech Global](https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james), [Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice), [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en), [Google Patents (USPTO)](https://patents.google.com/patent/US11777989B1/en), [Google Patents (USPTO)](https://patents.google.com/patent/US12519833B2/en), [Google Patents (USPTO)](https://patents.google.com/patent/US20250378492A1/en))

| Item | What it is | Status | Date | Sources |
| --- | --- | --- | --- | --- |
| Amazon Web Services | Cloud and data platform behind advisor-facing AI; expanded collaboration on enterprise data and analytics | In production | 2026-09-21 | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights), [FA Magazine](https://fa-mag.com/news/raymond-james-deepens-ai-push-with-amazon-web-services-88549.html) |
| Anthropic Claude (via AWS) | Language model used for the AI tools 'for the moment', per WealthManagement.com; firm open to other providers | In production | 2026-05-04 | [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy) |
| Zoom AI Companion | Firmwide meeting summaries integrated with RJ CRM and Opportunities | In production | 2025-05-15 | [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) |
| Microsoft 365 | AI Academy covers Microsoft 365 integrations; CAIO said in March 2025 the firm would deal only with established providers such as Microsoft and Google | In production | 2026-05-04 | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations), [Financial Planning](https://financial-planning.com/news/raymond-james-new-ai-chief-opens-up-about-tech-at-the-firm) |
| FNZ (Raymond James Ltd.) | Canadian wealth-management platform with AI-powered capabilities and straight-through processing | Announced | 2025-06-25 | [FinTech Global](https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james) |
| Conquest Planning (Raymond James Ltd.) | AI-powered Strategic Advice Manager for Canadian advisors | In production | 2024-09-12 | [Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice) |
| US 2025/0315611 A1 | Automated validation and deployment of machine learning models as a service (filed 2024-04-09) | Published application | 2025-10-09 | [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en) |
| US 11,777,989 B1 | Automated deployment of decoy production networks (cyber deception, not AI) | Granted | 2023-10-03 | [Google Patents (USPTO)](https://patents.google.com/patent/US11777989B1/en) |
| US 12,519,833 B2 | Continuation of the decoy-network patent (cyber deception, not AI) | Granted | 2026-01-06 | [Google Patents (USPTO)](https://patents.google.com/patent/US12519833B2/en) |
| US 2025/0378492 A1 | Smart contracts for multiple oracle networks (blockchain, not AI) | Published application | 2025-12-11 | [Google Patents (USPTO)](https://patents.google.com/patent/US20250378492A1/en) |

## Flagship platform: Rai, AI Search and the advisor desktop

Raymond James frames AI around three pillars: data-driven insights for client advice, enhanced service models, and secure, scalable applications. Its proprietary tools include AI Search (April 2025), a generative-AI search over the firm's internal knowledge base and intranet; an AI Note Assistant inside its proprietary CRM; predictive machine learning in Advisor Access; firmwide Zoom AI Companion meeting summaries (May 2025) integrated with RJ CRM and the Opportunities application; and Rai (January 2026, renamed Raimond by May 2026), a generative-AI operations agent that answers operational questions from multiple firm knowledge bases and adapts to user activity. Stuart Feld was promoted to chief AI officer in 2025 and David Solganik joined as head of AI strategy in September 2025, reporting to Feld; CEO Paul Shoukry says AI investment is 'part of our $975 million annual technology budget'. ([Raymond James](https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence), [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2), [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion))

## Key points

- Named AI leadership: Stuart Feld promoted to chief AI officer (2025) and David Solganik hired as head of AI strategy (September 2025); AI funded within a $975 million annual technology budget.
- Rai, a proprietary gen-AI operations agent (January 2026), answers operational questions from multiple firm knowledge bases and adapts to user activity.
- Advisor tooling first: AI Search, CRM Note Assistant, predictive ML in Advisor Access and firmwide Zoom AI meeting summaries; no client-facing AI adviser.
- Explicit philosophy: 'augmenting the human touch, rather than replacing it', with a 'measured approach' to adoption.
- Market test: shares fell 8.8% on 10 February 2026 on AI-disruption fears for wealth managers; CEO calls AI cash-optimisation an 'incremental threat' to sweep revenue.
- Results: record fiscal Q2 and Q3 2026 revenue ($3.86 billion, $3.93 billion); $1.92 trillion total client assets and record $56.2 billion bank loans at 30 June 2026.
- Adoption: Chief AI Officer Stuart Feld said in January 2026 that more than 10,000 associates use conversational AI regularly and roughly 3.2 million lines of code a month are generated by AI under developer oversight; on the July 2026 call the CEO reported Rai at 6,500 unique users and a 99.5% satisfaction rate after its 15 June 2026 enterprise rollout, and nearly 20,000 people through the internal AI Academy.
- Technology spend has risen from $975 million (2025) to more than $1.1 billion a year; the 2026 investor day put 'AI Scaling and Automation' on the technology roadmap and called AI 'an enabler of the Advisor-Client relationship'.
- The fiscal 2025 10-K says the firm uses generative AI and relies on 'walled-garden' environments to contain its security and privacy risks; the CAIO's stated practice is to keep human checkpoints on AI Search and any future system.
- Rai was renamed Raimond by May 2026. At the Elevate conference CIO Andy Zolper said 600 advisors and 1,400 home-office employees were piloting it, that the firm aims within six to 12 months to move it from answering questions to performing tasks, and that it could become client-facing if advisors see a use case.
- Vendor stack: per WealthManagement.com, Zolper said the firm built its AI platforms with Amazon Web Services and uses Anthropic's Claude as the language model 'for the moment', staying open to other providers. In March 2025 Feld said the firm builds no large language models of its own and would deal only with established providers such as Microsoft and Google.
- Governance on the record: the firm said in 2024 that no AI project moves from the lab to production until its model governance teams have tested it; Feld said in March 2025 that vendor contracts bar vendors from training on or retaining firm data; the January 2026 proxy statement records board education sessions on AI advances.
- Disclosure is thin outside the 10-K: the fiscal 2025 annual report carries an AI risk factor, state AI privacy laws and the EU AI Act, but the three fiscal 2026 10-Qs (December, March and June quarters) contain no reference to AI.
- Patents: Google Patents lists five Raymond James Financial records in three families. One is AI: US 2025/0315611 A1, filed 9 April 2024 and published 9 October 2025, on validating and deploying machine-learning models as a service, with five technology staff from the Carillon Labs team as inventors. The others cover cyber-deception networks and blockchain smart contracts.
- Cost and returns: on the July 2026 call CEO Paul Shoukry said the firm is 'managing that cost very closely, and the token costs', that the productivity and expense effect will be significant but is 'too early to dimension', and the May 2026 investor-day deck cited Cerulli data that technology is the number one factor in advisor recruiting decisions (54% of advisors).

## Timeline

- Sep 22, 2026 — **Meta's Muse reignites the AI selloff** Raymond James shares shed 3.5% as LPL fell 7% and Schwab 6% on fears of consumer AI agents for investors. ([CNBC](https://www.cnbc.com/2026/09/23/metas-muse-ai-causes-schwab-selloff.html))
- Sep 21, 2026 — **Expanded AWS collaboration to advance AI-powered advisor insights** Building on more than a decade of AWS investment, the firm announced AWS performance optimization work intended to 'accelerate the next generation of AI-powered insights and experiences for financial advisors and their clients,' per CIO Andy Zolper, strengthening the enterprise data and analytics foundation behind advisor-facing applications, business intelligence and emerging AI capabilities. ([Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights))
- Aug 19, 2026 — **AI worries reach advisor-recruiting economics** American Banker links analysts' AI-disruption concerns to rising transition deals; Raymond James' outstanding recruiting-loan balance rose 22% to $1.67 billion in 2025. ([American Banker](https://www.americanbanker.com/news/with-deal-costs-up-could-ai-make-recruiting-a-bad-bet))
- Aug 5, 2026 — **June-quarter 10-Q filed with no reference to AI** The three fiscal 2026 10-Qs carry no AI language; the AI risk factor sits in the fiscal 2025 10-K filed on 25 November 2025. ([Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000070/rjf-20260630.htm), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000051/rjf-20260331.htm), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000035/rjf-20251231.htm), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000525000093/rjf-20250930.htm))
- Aug 4, 2026 — **AI seen as 'incremental threat' to cash sweeps** Shoukry's view contrasted with LPL's pricing review. ([American Banker](https://americanbanker.com/news/amid-ai-threat-lpl-reviews-reliance-on-cash-sweeps))
- Jul 22, 2026 — **Q3 call: AI cost managed through token spend; payoff not yet sized** Shoukry says the firm is managing AI cost 'very closely, and the token costs', expects the productivity and expense effect to be significant but is not prepared to put a percentage on it. ([Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-tops-q3-2026-estimates-shares-slip-after-hours-93CH-4807183))
- Jul 22, 2026 — **Q3 call: 99.5% satisfaction with Rai; AI Academy** Nearly 20,000 people completed the four-course AI Academy; the CEO says AI will not replace advisors, but advisors who use it will replace those who do not. ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html))
- Jul 22, 2026 — **Fiscal third-quarter 2026 results** Net revenue $3.93 billion; net income $595 million. ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=1330-9766630en-5NLGV91Q1CIFMSON0VQ2F8FEAD))
- Jun 15, 2026 — **Rai rolled out enterprise-wide** After a pilot and phased deployment; 6,500 unique users shortly after launch. ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html))
- Jun 8, 2026 — **Seth Ford hired as chief architect to lead AI-ready architecture** Formerly Chief Architect and Head of Agentic Digital Products at Vanguard; he chairs the Technology Review Board and does not report to Feld, though both sit under the CIO's organisation. ([Raymond James](https://raymondjames.com/richmond-branch/about-us/press-releases/2026/06/08/raymond-james-appoints-chief-architect-to-bolster-enterprise-technology-and-ai-strategy), [InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-taps-vanguards-chief-architect-to-drive-ai-strategy/266917))
- May 27, 2026 — **Investor day: 'AI Scaling and Automation' on the roadmap** The deck presents AI as 'an enabler of the Advisor-Client relationship' across back, middle and front office, built on proprietary enterprise data platforms. ([Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000060/rjf2026analystinvestorda.htm))
- May 4, 2026 — **Elevate: Client 360 and AI Academy launched; Rai renamed Raimond** Client 360 tripled engagement with the Opportunities app. Zolper said 600 advisors and 1,400 home-office staff pilot Raimond, which should move from answering questions to performing tasks over six to 12 months, and that the AWS-built platforms use Anthropic's Claude for now. ([Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations), [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy), [InvestmentNews](https://www.investmentnews.com/fintech/raymond-james-launches-ai-academy-extends-its-advisor-tech-push/266479))
- Apr 22, 2026 — **Q2 call: Rai piloted with a few hundred advisors; agentic AI next** Technology spend now more than $1.1 billion a year; the CEO calls margin estimates from AI 'too preliminary' and names agentic AI as the next phase. ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/raymond-james-rjf-q2-2026-234354155.html))
- Apr 22, 2026 — **Record fiscal second-quarter 2026** Net revenue $3.86 billion; CEO cites 'increasing AI integration' for efficiency. ([GlobeNewswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=1330-9695288en-27GQRFLST7UJC8KSU1DUH53S8N))
- Mar 4, 2026 — **Investor conference: AI as the answer to the advisor shortage** Shoukry cites McKinsey's estimate of a 100,000-advisor shortfall by 2034, says Rai was built from transcripts of service calls, and plans to extend it to all businesses; the firm is building AI internally and partnering with vendors for specialist tools. ([InvestmentNews](https://investmentnews.com/practice-management/ai-will-help-solve-the-advisor-shortage-says-raymond-james-ceo-paul-shoukry/265539))
- Feb 10, 2026 — **Shares fall 8.8% on AI-disruption fears** Altruist's AI tax tool sparks a wealth-manager selloff. ([Bloomberg](https://bloomberg.com/news/articles/2026-02-10/wealth-manager-stocks-sink-as-new-ai-tool-sparks-disruption-fear), [CNBC](https://www.cnbc.com/2026/02/10/the-ai-threat-wrecked-software-stocks-now-broker-stocks-look-next-with-lpl-down-11percent.html))
- Jan 28, 2026 — **Q1 fiscal 2026 call: Rai named as the AI strategy's headline launch** Shoukry calls Rai 'our newly launched proprietary digital AI operations agent' and says the firm has been investing 'close to $1.1 billion this year' in technology and AI. ([Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-financial-q1-2026-beats-eps-stock-dips-93CH-4480870), [Yahoo Finance](https://finance.yahoo.com/news/raymond-james-rjf-q1-2026-013913475.html))
- Jan 27, 2026 — **Rai, proprietary gen-AI operations agent, launched** Natural-language answers to operational questions across firm knowledge bases. In launch coverage Feld said more than 10,000 associates regularly use conversational AI and roughly 3.2 million lines of code a month are generated by AI under developer oversight, and called the rollout 'the first of several phases'. ([Raymond James](https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence), [InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-unveils-proprietary-ai-operations-agent/265028))
- Jan 7, 2026 — **Proxy statement records board education on AI** The 2026 DEF 14A says director education sessions have covered advances in artificial intelligence alongside data privacy and cybersecurity. ([Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000019/rjf-20260106.htm))
- Nov 25, 2025 — **10-K: generative AI in the platform, 'walled-garden' controls** The fiscal 2025 annual report says the firm uses, develops and incorporates AI and machine learning including generative AI, and flags inaccurate or biased output, security and privacy risk, and AI regulation costs. ([Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000525000093/rjf-20250930.htm))
- Oct 22, 2025 — **Fiscal 2025: about $1 billion of technology including AI** The year-end release says the firm created the new positions of chief AI officer and head of AI strategy; on the call the CEO said it is budgeting for a significant increase in AI expenses. ([Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000525000086/rjf20250930q425earnings.htm), [GuruFocus (Yahoo Finance)](https://finance.yahoo.com/news/raymond-james-financial-inc-rjf-030155734.html))
- Oct 9, 2025 — **Machine-learning-as-a-service patent application published** US 2025/0315611 A1 covers automated validation and deployment of machine-learning models; its description lists tasks such as text summarisation, text classification and code generation. ([Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))
- Sep 8, 2025 — **Head of AI strategy hired to report to the chief AI officer** Solganik reports to Feld; $975 million technology budget cited. ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2))
- Jun 25, 2025 — **Raymond James Ltd. signs FNZ platform deal in Canada** The Canadian arm announces FNZ's wealth platform, described as designed to deliver AI-powered capabilities and straight-through processing. ([FinTech Global](https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james))
- May 15, 2025 — **Zoom AI Companion meeting summaries rolled out firmwide** Integrated with RJ CRM and Opportunities; follows April's AI Search launch. ([Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion))
- Apr 17, 2025 — **AI Search launched in-house under chief AI officer Feld (appointed February)** Generative-AI search over the internal knowledge base, with a real-time voting system on answer quality and human checkpoints throughout development and maintenance. ([GlobeNewswire](https://www.globenewswire.com/news-release/2025/04/17/3063545/0/en/raymond-james-invests-in-service-excellence-with-proprietary-generative-ai-search.html))
- Mar 10, 2025 — **CAIO interview: no in-house LLMs, vendors barred from training on firm data** Feld says the firm uses other providers' models, would deal only with established companies such as Microsoft and Google, has contracts under which vendors cannot train on or retain its information, and is not yet using generative AI for financial planning. ([Financial Planning](https://financial-planning.com/news/raymond-james-new-ai-chief-opens-up-about-tech-at-the-firm))
- Feb 24, 2025 — **Stuart Feld promoted to the new role of chief AI officer** Feld becomes principal AI architect; CEO Paul Shoukry names three focus areas: service levels, time-saving tools for advisors and data-driven client advice. ([Raymond James via Canada NewsWire (Yahoo Finance)](https://finance.yahoo.com/news/raymond-james-financial-appoints-chief-212200934.html), [WealthManagement.com](https://wealthmanagement.com/artificial-intelligence/raymond-james-names-a-chief-artificial-intelligence-officer))
- Sep 12, 2024 — **Conquest's AI planning platform for Canadian advisors** Raymond James Ltd., the Canadian arm, integrates Conquest Planning's AI-powered Strategic Advice Manager, which proposes and ranks strategies from client-specific data. ([Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice))
- Aug 1, 2024 — **Firm describes Carillon Labs and its model governance gate** Carillon Labs, created in 2019, tests machine learning for back-office use; algorithms cut false positives in electronic-communications review, AI supports cybersecurity, fraud prevention and AML due diligence, and no AI project reaches production until model governance teams have tested it. ([Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities))
- Apr 9, 2024 — **Patent application filed on machine-learning models as a service** Raymond James Financial files US 18/630,706, naming five technology staff as inventors; the system validates and deploys machine-learning models for users who are not data scientists. It publishes on 9 October 2025 as US 2025/0315611 A1. ([Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))

## Where AI runs

| Use case | What | Status | Detail | Sources |
| --- | --- | --- | --- | --- |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Rai operations agent | In production | Interactive gen-AI Q&A over firm systems and policies for advisors and associates. | [Raymond James](https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI Search and CRM Note Assistant | In production | Gen-AI search of the internal knowledge base; note organisation and summaries in RJ CRM. | [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2), [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Zoom AI Companion meeting summaries | In production | Firmwide for advisors and institutional businesses. | [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) |
| [Trading & capital markets](https://www.bankingnewsai.com/ai-regulation/by-use-case#trading-markets) | Predictive machine learning in Advisor Access | In production | Data-driven client insights for advisors. | [Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion) |
| [AI-generated code & coding agents](https://www.bankingnewsai.com/ai-regulation/by-use-case#ai-generated-code) | AI-assisted software development | In production | Roughly 3.2 million lines of code a month generated by AI systems under developer oversight, per Chief AI Officer Feld (January 2026). | [InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-unveils-proprietary-ai-operations-agent/265028) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | AI Academy for advisors and associates | In production | A four-course programme; nearly 20,000 completions by July 2026. | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html) |
| [Model risk management](https://www.bankingnewsai.com/ai-regulation/by-use-case#model-risk) | AI risk-factor disclosure and walled-garden controls | In production | The 10-K names inaccurate or biased AI output, vendor practices, security and privacy risk and AI regulation, mitigated by proprietary 'walled-garden' environments. | [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000525000093/rjf-20250930.htm) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Conquest Strategic Advice Manager (Canada) | In production | AI-powered financial-planning platform for Raymond James Ltd. advisors and planners. | [Business Wire](https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | Chief AI officer and AI strategy office | In production | Cross-business identification of analytics, ML and gen-AI opportunities. | [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Expanded AWS data and analytics collaboration | Announced | AWS performance optimization work to strengthen the enterprise data platform behind advisor-facing applications, business intelligence and 'emerging AI capabilities.' | [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Anthropic Claude on AWS behind the advisor AI tools | In production | CIO Zolper said the platforms were built with AWS and use Anthropic's Claude for language modelling for now, with the firm open to other providers. | [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Raimond: from answering questions to performing tasks | Announced | 600 advisors and 1,400 home-office staff pilot the agent; the stated aim within six to 12 months is to let it carry out actions such as opening a trust account, introduced cautiously so advisors stay comfortable. | [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy) |
| [Cybersecurity](https://www.bankingnewsai.com/ai-regulation/by-use-case#cybersecurity) | Machine learning in threat detection and fraud prevention | In production | AI enhances real-time threat detection and fraud prevention; on the April 2026 call Shoukry said the firm uses AI in cybersecurity while the tooling continues to evolve. | [Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-beats-q2-2026-forecasts-amid-tech-investments-93CH-4630983) |
| [AML / KYC](https://www.bankingnewsai.com/ai-regulation/by-use-case#aml-kyc) | AML due-diligence support | In production | The firm's own account says AI supports due-diligence anti-money-laundering functions; no vendor or model is named. | [Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Raymond James via Canada NewsWire (Yahoo Finance)](https://finance.yahoo.com/news/raymond-james-financial-appoints-chief-212200934.html) |
| [Model risk management](https://www.bankingnewsai.com/ai-regulation/by-use-case#model-risk) | Model governance gate before production | In production | Per the firm, no AI innovation moves from Carillon Labs into production until model governance teams have tested and reviewed it; Seth Ford now chairs a Technology Review Board that guides technology decisions and manages risk. | [Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Raymond James](https://raymondjames.com/richmond-branch/about-us/press-releases/2026/06/08/raymond-james-appoints-chief-architect-to-bolster-enterprise-technology-and-ai-strategy) |
| [Data & privacy](https://www.bankingnewsai.com/ai-regulation/by-use-case#data-privacy) | Contractual bar on vendor training and retention | In production | Feld said vendor contracts prevent vendors from training on or retaining firm information, and that no firm data is used in open, trainable models. | [Financial Planning](https://financial-planning.com/news/raymond-james-new-ai-chief-opens-up-about-tech-at-the-firm) |

## Disclosed numbers

| Measure | Value | As of | Sources |
| --- | --- | --- | --- |
| Annual technology budget | $975 million | Sep 8, 2025 | [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2) |
| Fiscal Q3 2026 net revenue / net income | $3.93 billion / $595 million | Jul 22, 2026 | [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=1330-9766630en-5NLGV91Q1CIFMSON0VQ2F8FEAD) |
| Client assets under administration | $1.76 trillion | Apr 22, 2026 | [GlobeNewswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=1330-9695288en-27GQRFLST7UJC8KSU1DUH53S8N) |
| Net bank loans | $54.8 billion (record) | Apr 22, 2026 | [GlobeNewswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=1330-9695288en-27GQRFLST7UJC8KSU1DUH53S8N) |
| Share move on AI-disruption fears | −8.8% (10 Feb 2026) | Feb 10, 2026 | [Bloomberg](https://bloomberg.com/news/articles/2026-02-10/wealth-manager-stocks-sink-as-new-ai-tool-sparks-disruption-fear) |
| Fiscal 2025 technology investment including AI | ≈ $1 billion | Sep 30, 2025 | [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000525000086/rjf20250930q425earnings.htm) |
| Annual technology spend | More than $1.1 billion | Apr 22, 2026 | [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/raymond-james-rjf-q2-2026-234354155.html) |
| Associates using conversational AI regularly / AI-generated code (per Chief AI Officer) | More than 10,000 / roughly 3.2 million lines a month | Jan 27, 2026 | [InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-unveils-proprietary-ai-operations-agent/265028) |
| Rai after enterprise rollout | 6,500 unique users; 99.5% satisfaction | Jul 22, 2026 | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html) |
| AI Academy completions | Nearly 20,000 | Jul 22, 2026 | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html) |
| Raimond pilot population | 600 advisors and 1,400 home-office employees | May 4, 2026 | [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy) |
| Advisors citing technology as the top recruiting factor (Cerulli, per investor-day deck) | 54% | May 27, 2026 | [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000060/rjf2026analystinvestorda.htm) |
| Total client assets / Private Client Group assets | $1.92 trillion / $1.86 trillion | Jul 22, 2026 | [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=1330-9766630en-5NLGV91Q1CIFMSON0VQ2F8FEAD), [Financial Planning](https://financial-planning.com/news/raymond-james-on-track-to-top-advisor-recruiting-record-ceo-says) |
| Fiscal Q3 2026 diluted EPS / pre-tax income | $3.01 (record) / $750 million | Jul 22, 2026 | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html) |
| Patent records assigned to Raymond James Financial | 5 records in 3 families; 1 on machine learning | Apr 16, 2026 | [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en), [Google Patents (USPTO)](https://patents.google.com/patent/US11777989B1/en), [Google Patents (USPTO)](https://patents.google.com/patent/US12519833B2/en), [Google Patents (USPTO)](https://patents.google.com/patent/US20250378492A1/en) |
| Fiscal 2026 Forms 10-Q mentioning AI | 0 of 3 (fiscal 2025 10-K has one AI risk factor) | Aug 5, 2026 | [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000035/rjf-20251231.htm), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000051/rjf-20260331.htm), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000526000070/rjf-20260630.htm), [Raymond James Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/720005/000072000525000093/rjf-20250930.htm) |

## Quotes

> "We will continue to deploy our multi-year investment in AI tools and capabilities while steadfastly preserving the personal relationships that remain at the core of our business." — Paul Shoukry, Chief Executive Officer, Jan 27, 2026 ([Raymond James](https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence))

> "We will continue to make meaningful investments in AI as part of our $975 million annual technology budget." — Paul Shoukry, Chief Executive Officer, Sep 8, 2025 ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2))

> "To reduce the potential for errors, our practice is to maintain human checkpoints on this and any future systems throughout development, implementation and maintenance." — Stuart Feld, Chief AI Officer, Apr 17, 2025 ([GlobeNewswire](https://www.globenewswire.com/news-release/2025/04/17/3063545/0/en/raymond-james-invests-in-service-excellence-with-proprietary-generative-ai-search.html))

> "In a world being shaped by AI, technology and constant change we believe personal relationships will matter more, not less." — Paul Shoukry, Chief Executive Officer, Apr 22, 2026 ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/raymond-james-rjf-q2-2026-234354155.html))

> "AI will not replace advisors. Advisors who use AI will replace advisors who do not use AI." — Paul Shoukry, Chief Executive Officer, Jul 22, 2026 ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html))

> "Years of investment in our data and analytics capabilities have created a strong foundation for AI. Working with AWS allows us to accelerate that vision, delivering more timely, relevant insights that help advisors deepen client relationships and make informed decisions with greater confidence." — Andy Zolper, Chief Information Officer, Sep 21, 2026 ([Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights))

> "Of course, there's a cost to that, but we believe the long-term ROI, and we're managing that cost very closely, and the token costs and those type of things." — Paul Shoukry, Chief Executive Officer, Jul 22, 2026 ([Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-tops-q3-2026-estimates-shares-slip-after-hours-93CH-4807183))

> "We know it's going to be significant, but it's just too early to dimension it." — Paul Shoukry, Chief Executive Officer, Jul 22, 2026 ([Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-tops-q3-2026-estimates-shares-slip-after-hours-93CH-4807183))

> "The deeply personal relationships that advisors have with clients trump any kind of technology or AI bot that may exist in the future." — Paul Shoukry, Chief Executive Officer, Apr 22, 2026 ([InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-extends-ai-rollout-but-ceo-says-personal-relationships-will-trump-any-tech-or-bot/266271), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-beats-q2-2026-forecasts-amid-tech-investments-93CH-4630983))

> "We're not building large language models (LLMs) here. We're using other people's LLMs." — Stuart Feld, Chief AI Officer, Mar 10, 2025 ([Financial Planning](https://financial-planning.com/news/raymond-james-new-ai-chief-opens-up-about-tech-at-the-firm))

> "Technically, we could do that right now, but we really want to be cautious in rolling this out to make sure advisors are comfortable with it." — Andy Zolper, Chief Information Officer, May 4, 2026 ([WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy))

## Who runs AI

- **Paul Shoukry** — Chief Executive Officer ([LinkedIn](https://www.linkedin.com/in/paulshoukry/)) ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2), [Raymond James](https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence))
- **Stuart Feld** — Chief AI Officer ([LinkedIn](https://www.linkedin.com/in/stuart-feld/)) ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2), [Raymond James via Canada NewsWire (Yahoo Finance)](https://finance.yahoo.com/news/raymond-james-financial-appoints-chief-212200934.html), [WealthManagement.com](https://wealthmanagement.com/artificial-intelligence/raymond-james-names-a-chief-artificial-intelligence-officer), [Financial Planning](https://financial-planning.com/news/raymond-james-new-ai-chief-opens-up-about-tech-at-the-firm))
- **David Solganik** — Head of AI Strategy ([LinkedIn](https://www.linkedin.com/in/david-solganik/)) ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2))
- **Vin Campagnoli** — EVP, Technology and Operations ([LinkedIn](https://www.linkedin.com/in/vincampagnoli/)) ([GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2))
- **Andy Zolper** — Chief Information Officer ([LinkedIn](https://www.linkedin.com/in/andyzolper/)) ([Raymond James](https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion), [WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy), [Raymond James](https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights))
- **Seth Ford** — Senior Vice President, Chief Architect (chairs the Technology Review Board; previously Chief Architect and Head of Agentic Digital Products at Vanguard) ([Raymond James](https://raymondjames.com/richmond-branch/about-us/press-releases/2026/06/08/raymond-james-appoints-chief-architect-to-bolster-enterprise-technology-and-ai-strategy), [InvestmentNews](https://investmentnews.com/independent-broker-dealers/raymond-james-taps-vanguards-chief-architect-to-drive-ai-strategy/266917))
- **Tash Elwyn** — President, Private Client Group ([WealthManagement.com](https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy))
- **Jamie Coulter** — Chief Executive Officer, Raymond James Ltd. (Canada) ([FinTech Global](https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james))
- **Jeff Griffith** — Vice President, Technology (Carillon Labs; named inventor on the machine-learning-as-a-service patent application) ([Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))
- **Sujeet Pillai** — Distinguished Engineer (Carillon Labs; named inventor) ([Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))
- **Vicky Chandwani** — Lead Data Scientist (Carillon Labs; named inventor) ([Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))
- **Satish Anjilvel** — Principal, Data Scientist (Carillon Labs; named inventor) ([Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))
- **Sourabh Ghosh** — Data Scientist (Carillon Labs; named inventor) ([Raymond James](https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities), [Google Patents (USPTO)](https://patents.google.com/patent/US20250315611A1/en))

## Open AI roles

2 open AI-related postings on [the careers site](https://raymondjames.wd1.myworkdayjobs.com/en-US/RaymondJamesCareers) as of Oct 1, 2026. A snapshot of current openings, not a source: postings close.

- [Principal Enterprise Data & AI Architect](https://raymondjames.wd1.myworkdayjobs.com/en-US/RaymondJamesCareers/job/Saint-Petersburg-Florida---United-States/Principal-Enterprise-Data---AI-Architect_R-0011951) — Saint Petersburg, Florida - United States
- [AI Business Enablement Analyst](https://raymondjames.wd1.myworkdayjobs.com/en-US/RaymondJamesCareers/job/New-York-New-York---United-States/AI-Business-Engineer---Investment-Banking-Experience_R-0013200) — New York, New York - United States — posted Sep 28, 2026

## Which AI vendors and fintechs does Raymond James work with?

| Company | What Raymond James uses it for | Status | Category |
| --- | --- | --- | --- |
| [Claude (Anthropic)](https://www.bankingnewsai.com/vendors/anthropic-claude) | CIO Darrell Zolper says the firm's AWS-built advisor-AI platforms use Anthropic's Claude as the language model 'for the moment', staying open to other providers. | In production | [Enterprise AI assistants](https://www.bankingnewsai.com/ai-tools/enterprise-ai-assistants) |

Each vendor and fintech page cites the source for the relationship. [AI tools for banks](https://www.bankingnewsai.com/ai-tools) · [fintech and neobank AI dossiers](https://www.bankingnewsai.com/fintech).

## Regulators it answers to

- [Federal Reserve](https://www.bankingnewsai.com/ai-regulation/federal-reserve) — Raymond James Bank is a state member bank and the parent a financial holding company; model-risk and third-party guidance cover Zoom, CRM and Rai. See [SR 11-7](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-11-7), [SR 23-4](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-23-4).
- [SEC](https://www.bankingnewsai.com/ai-regulation/sec) — Advisor-facing AI that shapes client recommendations engages the SEC's predictive-analytics and AI-washing focus for broker-dealers and advisers. See [SEC Predictive Data Analytics proposal (34-97990)](https://www.bankingnewsai.com/ai-regulation/documents/sec-pda-conflicts-proposal-34-97990), [Division of Examinations FY2026 Priorities](https://www.bankingnewsai.com/ai-regulation/documents/sec-exam-priorities-fy2026).

## What the record suggests

### Rai is an internal agent; the client-facing one is the strategic question

Altruist showed that markets price client-facing AI advice; Raymond James' answer so far is advisor productivity, which is defensible but must eventually reach clients.

### Sweep economics are the AI exposure investors watch

If AI agents optimise client cash, bank net interest income is the line at risk; the 'incremental threat' framing will be tested by product launches at Schwab and SoFi.

### Recordkeeping for AI-generated notes

Meeting summaries and CRM note assistants create books-and-records questions under FINRA and SEC rules; retention and supervision policies should be explicit.

### A chief AI officer with a budget line is ahead of most peers

Publishing adoption metrics for AI Search and Rai would turn the governance structure into evidence.

## FAQ

### Who leads AI at Raymond James?

Stuart Feld, a Raymond James technology executive since 2018, was promoted on 24 February 2025 to the new post of chief AI officer and is the firm's principal AI architect. David Solganik joined in September 2025 as head of AI strategy, reporting to Feld. Seth Ford, formerly of Vanguard and Fidelity, became chief architect in June 2026 and chairs the Technology Review Board. All sit in the technology organisation under CIO Andy Zolper, with Vin Campagnoli as executive vice president of technology and operations and Paul Shoukry as CEO.

### What is Rai at Raymond James?

Rai is Raymond James' proprietary generative-AI operations agent, launched on 27 January 2026. It answers operational questions in natural language by drawing on multiple firm knowledge bases and policies, and adapts to user activity and preferences. It is an internal tool for advisors and associates, not a client-facing adviser.

### How widely is AI used inside Raymond James?

In January 2026 Chief AI Officer Stuart Feld said more than 10,000 associates use conversational AI regularly and roughly 3.2 million lines of code a month are generated by AI. On the July 2026 call the CEO said Rai reached 6,500 unique users with 99.5% satisfaction after its enterprise rollout on 15 June 2026, and nearly 20,000 people had completed the firm's four-course AI Academy by July 2026. The firm spends more than $1.1 billion a year on technology but says it is too early to put a number on AI's margin effect.

### Which AI vendors and models does Raymond James use?

According to the firm, its AI tools are built on Amazon Web Services, which announced an expanded data and analytics collaboration on 21 September 2026. WealthManagement.com reported in May 2026 that CIO Andy Zolper named Anthropic's Claude as the language model for now, with other providers possible. Zoom AI Companion supplies meeting summaries, and AI Academy covers Microsoft 365 integrations. The CRM is the firm's own RJ CRM. Raymond James Ltd. in Canada chose FNZ and Conquest Planning. No Salesforce or AI note-taker contract is public.

### Does Raymond James hold AI patents?

Google Patents lists five records assigned to Raymond James Financial, Inc. in three families. One is an AI filing: US 2025/0315611 A1, filed on 9 April 2024 and published on 9 October 2025, for automated validation and deployment of machine-learning models as a service, with five Carillon Labs technologists as inventors. The others are a cyber-deception family (US 11,777,989 B1 granted 3 October 2023; continuation US 12,519,833 B2 granted 6 January 2026) and a blockchain smart-contract application published on 11 December 2025.

### What does Raymond James say about AI risk in its filings?

The fiscal 2025 Form 10-K, filed on 25 November 2025, says the firm uses and develops AI and machine learning including generative AI, and warns that inadequate practices by the firm or third-party vendors could produce inaccurate or biased output, with heightened security and privacy risk mitigated through proprietary 'walled-garden' environments. It also cites state AI privacy laws, the EU AI Act and AI-enabled phishing. The three fiscal 2026 10-Qs contain no AI language.

## Sources (46)

1. Amid AI threat, LPL reviews reliance on 'cash sweeps' — American Banker, Aug 4, 2026. https://americanbanker.com/news/amid-ai-threat-lpl-reviews-reliance-on-cash-sweeps
2. Wealth Manager Stocks Sink as Traders Flee Next AI Casualty — Bloomberg, Feb 10, 2026. https://bloomberg.com/news/articles/2026-02-10/wealth-manager-stocks-sink-as-new-ai-tool-sparks-disruption-fear
3. Raymond James Hires David Solganik as Head of AI Strategy — GlobeNewswire via FT Markets, Sep 8, 2025. https://markets.ft.com/data/announce/detail?dockey=1330-9525266en-2G3EBTACBF0CHV70SD1J7K5BF2
4. Raymond James Financial Reports Fiscal Second Quarter of 2026 Results — GlobeNewswire via FT Markets, Apr 22, 2026. https://markets-data-api-proxy.ft.com/data/announce/full?dockey=1330-9695288en-27GQRFLST7UJC8KSU1DUH53S8N
5. Raymond James Financial Reports Fiscal Third Quarter of 2026 Results — GlobeNewswire via FT Markets, Jul 22, 2026. https://markets.ft.com/data/announce/full?dockey=1330-9766630en-5NLGV91Q1CIFMSON0VQ2F8FEAD
6. Raymond James launches proprietary digital AI agent to bolster operational excellence — Raymond James, Jan 27, 2026. https://raymondjames.com/news-and-media/press-releases/2026/01/27/raymond-james-launches-proprietary-digital-ai-agent-to-bolster-operational-excellence
7. Raymond James expands service-focused technology investment with Zoom AI Companion meeting summaries — Raymond James, May 15, 2025. https://raymondjames.com/athens-branch/about-us/press-releases/2025/05/15/raymond-james-expands-service-focused-technology-investment-with-zoom-ai-companion
8. Raymond James Invests in Service Excellence with Proprietary Generative AI Search — GlobeNewswire, Apr 17, 2025. https://www.globenewswire.com/news-release/2025/04/17/3063545/0/en/raymond-james-invests-in-service-excellence-with-proprietary-generative-ai-search.html
9. Raymond James and Conquest Planning Join Forces to Empower Canadian Investors with Personalized Advice — Business Wire, Sep 12, 2024. https://www.businesswire.com/news/home/20240912126504/en/Raymond-James-and-Conquest-Planning-Join-Forces-to-Empower-Canadian-Investors-with-Personalized-Advice
10. Raymond James Financial Reports Fiscal Fourth Quarter and Fiscal 2025 Results (Form 8-K, Exhibit 99.1) — Raymond James Financial (SEC filings), Oct 22, 2025. https://www.sec.gov/Archives/edgar/data/720005/000072000525000086/rjf20250930q425earnings.htm
11. Raymond James Financial Annual Report on Form 10-K for the fiscal year ended September 30, 2025 — Raymond James Financial (SEC filings), Nov 25, 2025. https://www.sec.gov/Archives/edgar/data/720005/000072000525000093/rjf-20250930.htm
12. Raymond James Financial 2026 Analyst & Investor Day presentation (Form 8-K, Exhibit 99.1) — Raymond James Financial (SEC filings), May 27, 2026. https://www.sec.gov/Archives/edgar/data/720005/000072000526000060/rjf2026analystinvestorda.htm
13. Raymond James Financial Inc (RJF) Q4 2025 Earnings Call Highlights: Record Client Assets — GuruFocus (Yahoo Finance), Oct 22, 2025. https://finance.yahoo.com/news/raymond-james-financial-inc-rjf-030155734.html
14. Raymond James (RJF) Q1 2026 Earnings Transcript — Yahoo Finance, Jan 28, 2026. https://finance.yahoo.com/news/raymond-james-rjf-q1-2026-013913475.html
15. Raymond James (RJF) Q2 2026 Earnings Transcript — Yahoo Finance, Apr 22, 2026. https://finance.yahoo.com/markets/stocks/articles/raymond-james-rjf-q2-2026-234354155.html
16. Raymond James Financial Q3 Earnings Call Highlights — MarketBeat (Yahoo Finance), Jul 22, 2026. https://finance.yahoo.com/markets/stocks/articles/raymond-james-financial-q3-earnings-230545601.html
17. The AI threat wrecked software stocks. Now financial stocks look next with LPL closing 8% lower — CNBC, Feb 10, 2026. https://www.cnbc.com/2026/02/10/the-ai-threat-wrecked-software-stocks-now-broker-stocks-look-next-with-lpl-down-11percent.html
18. With deal costs up, could AI make recruiting a bad bet? — American Banker, Aug 19, 2026. https://www.americanbanker.com/news/with-deal-costs-up-could-ai-make-recruiting-a-bad-bet
19. Meta's Muse reignites AI disruption fears. Traders are targeting this brokerage stock as next casualty — CNBC, Sep 23, 2026. https://www.cnbc.com/2026/09/23/metas-muse-ai-causes-schwab-selloff.html
20. Raymond James strengthens data and analytics capabilities to advance AI-powered advisor insights — Raymond James, Sep 21, 2026. https://www.raymondjames.com/advisor-opportunities/press-releases/2026/09/21/raymond-james-strengthens-data-and-analytics-capabilities-to-advance-ai-powered-advisor-insights
21. Raymond James Financial appoints chief artificial intelligence officer to drive innovation and AI business solutions — Raymond James via Canada NewsWire (Yahoo Finance), Feb 24, 2025. https://finance.yahoo.com/news/raymond-james-financial-appoints-chief-212200934.html
22. Raymond James Names Inaugural Chief Artificial Intelligence Officer — WealthManagement.com, Feb 27, 2025. https://wealthmanagement.com/artificial-intelligence/raymond-james-names-a-chief-artificial-intelligence-officer
23. Raymond James' new AI chief opens up about tech at the firm — Financial Planning, Mar 10, 2025. https://financial-planning.com/news/raymond-james-new-ai-chief-opens-up-about-tech-at-the-firm
24. Prudently approaching AI possibilities — Raymond James, Aug 1, 2024. https://www.raymondjames.com/about-us/our-stories/2024/08/01/prudently-approaching-ai-possibilities
25. Raymond James rolls out proprietary AI operations agent — InvestmentNews, Jan 28, 2026. https://investmentnews.com/independent-broker-dealers/raymond-james-unveils-proprietary-ai-operations-agent/265028
26. AI will help solve the advisor shortage: Raymond James CEO Paul Shoukry — InvestmentNews, Mar 4, 2026. https://investmentnews.com/practice-management/ai-will-help-solve-the-advisor-shortage-says-raymond-james-ceo-paul-shoukry/265539
27. Raymond James extends AI rollout but CEO says personal relationships 'trump' any tech or bot — InvestmentNews, Apr 22, 2026. https://investmentnews.com/independent-broker-dealers/raymond-james-extends-ai-rollout-but-ceo-says-personal-relationships-will-trump-any-tech-or-bot/266271
28. Raymond James announces new technology innovations to enhance advisor service and the client experience — Raymond James, May 4, 2026. https://www.raymondjames.com/advisor-opportunities/press-releases/2026/05/04/raymond-james-tech-innovations
29. Raymond James Announces Client 360 Platform, AI Advisor Academy — WealthManagement.com, May 5, 2026. https://wealthmanagement.com/ibd-news/raymond-james-announces-ai-driven-client360-platform-ai-advisor-academy
30. Raymond James launches AI Academy, extends its advisor tech push — InvestmentNews, May 7, 2026. https://www.investmentnews.com/fintech/raymond-james-launches-ai-academy-extends-its-advisor-tech-push/266479
31. Raymond James appoints Chief Architect to bolster enterprise technology and AI strategy — Raymond James, Jun 8, 2026. https://raymondjames.com/richmond-branch/about-us/press-releases/2026/06/08/raymond-james-appoints-chief-architect-to-bolster-enterprise-technology-and-ai-strategy
32. Raymond James taps Vanguard's chief architect to drive AI strategy — InvestmentNews, Jun 8, 2026. https://investmentnews.com/independent-broker-dealers/raymond-james-taps-vanguards-chief-architect-to-drive-ai-strategy/266917
33. Earnings call transcript: Raymond James Financial Q1 2026 beats EPS, stock dips — Investing.com, Jan 28, 2026. https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-financial-q1-2026-beats-eps-stock-dips-93CH-4480870
34. Earnings call transcript: Raymond James beats Q2 2026 forecasts amid tech investments — Investing.com, Apr 22, 2026. https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-beats-q2-2026-forecasts-amid-tech-investments-93CH-4630983
35. Earnings call transcript: Raymond James tops Q3 2026 estimates, shares slip after hours — Investing.com, Jul 22, 2026. https://investing.com/news/transcripts/earnings-call-transcript-raymond-james-tops-q3-2026-estimates-shares-slip-after-hours-93CH-4807183
36. Raymond James on track to top advisor recruiting record, CEO says — Financial Planning, Jul 23, 2026. https://financial-planning.com/news/raymond-james-on-track-to-top-advisor-recruiting-record-ceo-says
37. Raymond James Deepens AI Push With Amazon Web Services — FA Magazine, Sep 21, 2026. https://fa-mag.com/news/raymond-james-deepens-ai-push-with-amazon-web-services-88549.html
38. Raymond James Financial 2026 Proxy Statement (DEF 14A) — Raymond James Financial (SEC filings), Jan 7, 2026. https://www.sec.gov/Archives/edgar/data/720005/000072000526000019/rjf-20260106.htm
39. Raymond James Financial Quarterly Report on Form 10-Q for the quarter ended December 31, 2025 — Raymond James Financial (SEC filings), Feb 6, 2026. https://www.sec.gov/Archives/edgar/data/720005/000072000526000035/rjf-20251231.htm
40. Raymond James Financial Quarterly Report on Form 10-Q for the quarter ended March 31, 2026 — Raymond James Financial (SEC filings), May 6, 2026. https://www.sec.gov/Archives/edgar/data/720005/000072000526000051/rjf-20260331.htm
41. Raymond James Financial Quarterly Report on Form 10-Q for the quarter ended June 30, 2026 — Raymond James Financial (SEC filings), Aug 5, 2026. https://www.sec.gov/Archives/edgar/data/720005/000072000526000070/rjf-20260630.htm
42. WealthTech firm FNZ partners with Raymond James — FinTech Global, Jun 25, 2025. https://fintech.global/2025/06/25/wealthtech-firm-fnz-partners-with-raymond-james
43. US 2025/0315611 A1: Automated validation and deployment of machine learning models as a service (Raymond James Financial; filed 2024-04-09) — Google Patents (USPTO), Oct 9, 2025. https://patents.google.com/patent/US20250315611A1/en
44. US 11,777,989 B1: Automated deployment of decoy production networks (Raymond James Financial; granted 2023-10-03) — Google Patents (USPTO), Oct 3, 2023. https://patents.google.com/patent/US11777989B1/en
45. US 12,519,833 B2: Automated deployment of decoy production networks (Raymond James Financial; granted 2026-01-06) — Google Patents (USPTO), Jan 6, 2026. https://patents.google.com/patent/US12519833B2/en
46. US 2025/0378492 A1: Automated generation and execution of smart contracts for multiple oracle networks (Raymond James Financial; filed 2024-06-07) — Google Patents (USPTO), Dec 11, 2025. https://patents.google.com/patent/US20250378492A1/en

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