# NatWest Group plc vs peers: AI and technology compared

Source: https://www.bankingnewsai.com/banks/natwest/vs-peers
Last updated: Oct 20, 2026

*Part of the [NatWest Group plc AI strategy profile](https://www.bankingnewsai.com/banks/natwest). Peer group: Lloyds Banking Group, Barclays PLC, HSBC, Banco Santander, Commonwealth Bank of Australia, BBVA, ING Groep N.V., The Toronto-Dominion Bank (TD Bank Group).*

## How does NatWest Group plc compare with its peers on AI and technology?

NatWest Group scores 75.1 on this site's global AI disclosure index, #35 of 140 banks and seventh in its nine-bank peer group, behind HSBC (88.5), Commonwealth Bank of Australia (88.2), Lloyds (83.6) and BBVA (77.2), close to Barclays (76) and TD (75.3), and ahead of Santander (71.3) and ING (65.2). Evident's October 2026 AI Index placed NatWest 17th of 50, behind Lloyds (15th) and ahead of Barclays (19th). The score measures what is on the record, not capability. Three things separate NatWest from named peers. First, AI in engineering: more than 12,000 coders with AI assistants and over 40% of code written with AI by May 2026, against about 50% less legacy conversion time at Lloyds and Claude Code targeted for half of Barclays' developers by the end of 2026. Second, a customer assistant at volume: Cora handled 12.9 million conversations in 2025, half with no human intervention, and 7.1 million in the first half of 2026. Third, OpenAI as an anchor partner: NatWest was the first UK-headquartered bank to collaborate with OpenAI (March 2025) and the first UK bank with an app in ChatGPT (April 2026). Where NatWest trails: it ranks last in the group on named AI leaders, with no chief AI officer and a chief data and analytics officer arriving only in January 2027, while HSBC and Commonwealth Bank of Australia have appointed chief AI officers; and it publishes hours saved and investment (£1.2 billion on technology, data and AI in 2025) rather than an AI value figure like Lloyds' £50 million. ([Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-natwest-groups-q1-2026-shows-strong-eps-revenue-miss-93CH-4652238), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/who-we-are/accelerate-2030/2026-lbg-hy-strategy-presentation.pdf), [Anthropic](https://www.anthropic.com/news/barclays-scales-claude), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2025/mar/natwest-open-ai-collaborate-to-accelerate-cutting-edge-ai-transf.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2026/apr/natwest-becomes-first-uk-bank-to-launch-trusted-home-buying-advi.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2026/jul/natwest-appoints-triona-o-keeffe-as-chief-data-and-analytics-off.html), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2026/260323-david-rice-announced-as-chief-ai-officer.pdf), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2025/11/ranil-boteju-chief-ai-officer.html), [Finextra](https://finextra.com/newsarticle/47312/natwest-boasts-of-ai-benefits), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/ai-driven-benefits-2026.html))

## Where does NatWest lead its peers on AI?

- **The most AI-written code on the record among UK banks.** NatWest says more than 12,000 engineers and coders use AI assistants and that over 40% of its code was written with AI by May 2026, up from about 35% at full-year 2025; on the Q1 call its CEO said 3 engineers and 7 agents delivered in about 6 hours what normally takes 12 engineers 6 weeks. Lloyds reports more than 11,000 engineers on GitHub Copilot; Barclays 19,000 developers on GitLab with code implemented 15% faster. ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-natwest-groups-q1-2026-shows-strong-eps-revenue-miss-93CH-4652238), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/who-we-are/accelerate-2030/2026-lbg-hy-strategy-presentation.pdf), [Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html))
- **Cora's conversation volumes.** Cora handled 12.9 million conversations in 2025, half with no human intervention, and 7.1 million in the first half of 2026, 3.8 million fulfilled entirely digitally. Lloyds' AI financial assistant was with more than 500,000 Bank of Scotland customers in June 2026; ING says 75% of its chats were handled without human support at the end of 2025. ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/1000-new-ai-roles.html), [ING Groep N.V. (SEC filing)](https://www.sec.gov/Archives/edgar/data/0001039765/000162828026011979/ing-20251231.htm))
- **First UK bank inside ChatGPT.** NatWest launched home-buying and re-mortgage guidance inside ChatGPT on April 30, 2026, the first UK bank to do so, after becoming the first UK-headquartered bank to collaborate with OpenAI in March 2025. BBVA's OpenAI alliance extends ChatGPT Enterprise to its 120,000 staff; Commonwealth Bank of Australia holds an Anthropic stake and an OpenAI partnership. ([NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2026/apr/natwest-becomes-first-uk-bank-to-launch-trusted-home-buying-advi.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2025/mar/natwest-open-ai-collaborate-to-accelerate-cutting-edge-ai-transf.html), [BBVA](https://www.bbva.com/en/innovation/bbva-and-openai-seal-a-strategic-alliance-to-redefine-banking-with-artificial-intelligence), [Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Annual-Report-print.pdf))
- **AI tools for every colleague.** NatWest says all 60,000 colleagues have AI tools and that 271,000 AI learning modules have been completed (July 2026). Lloyds reports 40,000 Microsoft 365 Copilot licences; Barclays says around 90% of colleagues use Copilot. ([NatWest Group](https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2026/jul/harnessing-ai-as-a-core-enabler-of-business-strategy.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/media/press-releases/2026-press-releases/lloyds-banking-group/microsoft-365-frontier-suite.pdf), [Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html))

## Where does NatWest trail its peers on AI?

- **Fewest named AI leaders in the group.** NatWest ranks last of nine on named AI leaders in this site's index. Its chief data and analytics officer left in September 2025 and Triona O'Keeffe joins only in January 2027; HSBC named a group chief AI officer from April 2026, and Commonwealth Bank of Australia a Chief AI Officer and a Chief AI Scientist. ([FinTech Futures](https://fintechfutures.com/ai-in-fintech/natwests-chief-data-and-analytics-officer-zachery-anderson-set-to-depart), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2026/jul/natwest-appoints-triona-o-keeffe-as-chief-data-and-analytics-off.html), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2026/260323-david-rice-announced-as-chief-ai-officer.pdf), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2025/11/ranil-boteju-chief-ai-officer.html), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/05/commonwealth-bank-appoints-first-chief-ai-scientist.html))
- **No AI value figure.** NatWest reports hours saved (more than 70,000 a year from call summarisation, about 90,000 from complaint handling) and £1.2 billion of technology, data and AI investment in 2025. Lloyds puts generative AI value at about £50 million in 2025; Santander reports EUR 84 million of AI business value in the first half of 2026. ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf), [NatWest Group plc (company announcement)](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-company-announcement.pdf), [Finextra](https://finextra.com/newsarticle/47312/natwest-boasts-of-ai-benefits), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/ai-driven-benefits-2026.html), [Banco Santander](https://santander.com/content/dam/santander-com/en/documentos/informacion-privilegiada/2026/07/hr-2026-07-22-second-quarter-2026-results-press-release-en.pdf))
- **Behind Lloyds on Evident and on this index.** Evident's October 2026 index ranked NatWest 17th of 50 banks, behind Lloyds (15th); on this site's disclosure index NatWest scores 75.1 against Lloyds' 83.6, and ranks sixth of nine on independent sources and own primary disclosures. ([Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html))

## Where does NatWest rank against its peers on AI disclosure?

Scores from reference score: the AI-index formula applied to all 140 profiles (0–100; 45% of the weight on independent coverage). The index measures what each bank has put on the public record and what outside outlets have reported about its AI, not capability or spending; every count is of entries on that bank's profile, each of which cites its sources.

| Bank | Score | Rank | Independent sources | Own disclosures | Use cases in production | Moves, last 12 months | Named AI platform |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [HSBC](https://www.bankingnewsai.com/banks/hsbc) | 88.5 | #6 of 140 | [27](https://www.bankingnewsai.com/banks/hsbc#sources) | [27](https://www.bankingnewsai.com/banks/hsbc#sources) | [9 of 21](https://www.bankingnewsai.com/banks/hsbc#where) | [28](https://www.bankingnewsai.com/banks/hsbc#timeline) | HSBC Productivity Suite and the central AI platform ([HSBC Holdings plc](https://www.hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260225-annual-report-and-accounts-2025.pdf), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2026/260323-david-rice-announced-as-chief-ai-officer.pdf), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2025/251201-hsbc-and-mistral-ai-join-forces-to-accelerate-ai-adoption-across-global-bank.pdf), [Google Cloud (PR Newswire)](https://www.prnewswire.com/news-releases/hsbc-and-google-cloud-announce-transformative-ai-banking-partnership-302802395.html), [HSBC Holdings plc](https://www.hsbc.com/who-we-are/hsbc-and-digital/hsbc-and-ai/transforming-hsbc-with-ai)) |
| [Commonwealth Bank of Australia](https://www.bankingnewsai.com/banks/commonwealth-bank) | 88.2 | #7 of 140 | [20](https://www.bankingnewsai.com/banks/commonwealth-bank#sources) | [28](https://www.bankingnewsai.com/banks/commonwealth-bank#sources) | [16 of 20](https://www.bankingnewsai.com/banks/commonwealth-bank#where) | [25](https://www.bankingnewsai.com/banks/commonwealth-bank#timeline) | AI Factory, Customer Engagement Engine and CommBank Companion ([Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Annual-Report-print.pdf), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2025/02/amazon-web-services-collaboration.html), [OpenAI](https://openai.com/index/commonwealth-bank-of-australia), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/05/commbank-companion.html), [Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Full-Year-Results-Transcript.pdf)) |
| [Lloyds Banking Group](https://www.bankingnewsai.com/banks/lloyds) | 83.6 | #13 of 140 | [20](https://www.bankingnewsai.com/banks/lloyds#sources) | [22](https://www.bankingnewsai.com/banks/lloyds#sources) | [11 of 19](https://www.bankingnewsai.com/banks/lloyds#where) | [23](https://www.bankingnewsai.com/banks/lloyds#timeline) | Envoy agent platform, Microsoft 365 E7 and the Group LLM platform ([Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-unveils-envoy.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-deploys-agentic-ai-to-strengthen-real-time-.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/media/press-releases/2026-press-releases/lloyds-banking-group/microsoft-365-frontier-suite.pdf), [Google Cloud](https://cloud.google.com/customers/lloydsbankinggroup)) |
| [BBVA](https://www.bankingnewsai.com/banks/bbva) | 77.2 | #27 of 140 | [11](https://www.bankingnewsai.com/banks/bbva#sources) | [45](https://www.bankingnewsai.com/banks/bbva#sources) | [12 of 19](https://www.bankingnewsai.com/banks/bbva#where) | [30](https://www.bankingnewsai.com/banks/bbva#timeline) | ChatGPT Enterprise, BBVA Assistants and The Eight ([OpenAI](https://openai.com/index/bbva-collaboration-expansion/), [BBVA](https://www.bbva.com/en/innovation/bbva-and-openai-seal-a-strategic-alliance-to-redefine-banking-with-artificial-intelligence), [BBVA](https://bbva.com/en/innovation/bbva-deepens-partnership-with-google-cloud-to-innovate-with-ai), [OpenAI](https://openai.com/index/bbva/), [Finextra](https://finextra.com/newsarticle/48183/bbva-call-centre-staff-develop-and-deploy-ai-agents-to-speed-up-response-times), [BBVA](https://bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions), [BBVA](https://www.bbva.com/en/innovation/bbva-deploys-the-eight-its-strategy-to-transform-the-financial-experience-with-ai/), [BBVA](https://bbva.com/en/innovation/bbva-accelerates-its-artificial-intelligence-strategy-with-a-global-area-ai-transformation)) |
| [Barclays PLC](https://www.bankingnewsai.com/banks/barclays) | 76 | #31 of 140 | [24](https://www.bankingnewsai.com/banks/barclays#sources) | [10](https://www.bankingnewsai.com/banks/barclays#sources) | [13 of 20](https://www.bankingnewsai.com/banks/barclays#where) | [18](https://www.bankingnewsai.com/banks/barclays#timeline) | Group AI stack: Microsoft 365 Copilot, Claude and BARXBot ([Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html), [Microsoft](https://ukstories.microsoft.com/features/barclays-rolls-out-microsoft-365-copilot-to-100000-colleagues/), [Anthropic](https://www.anthropic.com/news/barclays-scales-claude), [Barclays](https://home.barclays/insights/2025/07/scaling-AI-at-Barclays), [Barclays PLC (SEC 20-F)](https://www.sec.gov/Archives/edgar/data/312069/000031206926000004/bcs-20251231.htm)) |
| [The Toronto-Dominion Bank (TD Bank Group)](https://www.bankingnewsai.com/banks/td-bank-group) | 75.3 | #34 of 140 | [23](https://www.bankingnewsai.com/banks/td-bank-group#sources) | [17](https://www.bankingnewsai.com/banks/td-bank-group#sources) | [8 of 15](https://www.bankingnewsai.com/banks/td-bank-group#where) | [18](https://www.bankingnewsai.com/banks/td-bank-group#timeline) | Layer 6, TD AI Prism and the agentic RESL model ([TD Bank Group](https://stories.td.com/ca/en/news/2025-06-11-td-announces-launch-of-groundbreaking-predictive-foundation), [American Banker](https://www.americanbanker.com/news/td-banks-maksims-volkovs-is-4-on-the-most-innovative-people-in-finance-ranking), [TD Bank Group](https://stories.td.com/ca/en/news/2026-05-21-td-launches-agentic-ai-to-transform-real-estate-secured-lend), [Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/td-td-q3-2026-earnings-132153119.html), [Motley Fool (The Globe and Mail)](https://theglobeandmail.com/investing/markets/stocks/TD/pressreleases/2205931/td-td-q2-2026-earnings-call-transcript)) |
| [NatWest Group plc (this page)](https://www.bankingnewsai.com/banks/natwest) | 75.1 | #35 of 140 | [18](https://www.bankingnewsai.com/banks/natwest#sources) | [19](https://www.bankingnewsai.com/banks/natwest#sources) | [11 of 19](https://www.bankingnewsai.com/banks/natwest#where) | [20](https://www.bankingnewsai.com/banks/natwest#timeline) | Cora and the internal GenAI stack ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/2026/natwest-group-first-to-unveil-next-generation-of-ai-tools-to-hel.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2025/mar/natwest-open-ai-collaborate-to-accelerate-cutting-edge-ai-transf.html), [NatWest Group](https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2025/apr/deploying-new-generative-ai-technology-to-support-our-colleagues.html), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf)) |
| [Banco Santander](https://www.bankingnewsai.com/banks/santander) | 71.3 | #46 of 140 | [12](https://www.bankingnewsai.com/banks/santander#sources) | [22](https://www.bankingnewsai.com/banks/santander#sources) | [11 of 19](https://www.bankingnewsai.com/banks/santander#where) | [21](https://www.bankingnewsai.com/banks/santander#timeline) | Group Data & AI function inside ONE Transformation, with a multi-provider model stack ([Banco Santander](https://santander.com/en/stories/santander-turns-its-ai-first-strategy-into-measurable-impact-and-extends-ai-access-to-all-185000-employees), [Banco Santander](https://santander.com/content/dam/santander-com/en/documentos/informe-financiero-anual/2025/ifa-2025-consolidated-annual-financial-report-en.pdf), [Banco Santander](https://www.santander.com/en/stories/driving-our-transformation-with-the-creation-of-the-global-data-ai-function)) |
| [ING Groep N.V.](https://www.bankingnewsai.com/banks/ing) | 65.2 | #53 of 140 | [15](https://www.bankingnewsai.com/banks/ing#sources) | [17](https://www.bankingnewsai.com/banks/ing#sources) | [10 of 16](https://www.bankingnewsai.com/banks/ing#where) | [14](https://www.bankingnewsai.com/banks/ing#timeline) | Central AI platform on Google Cloud (VISTA data layer) and the AI Risk Committee ([ING Groep N.V. (SEC filing)](https://www.sec.gov/Archives/edgar/data/0001039765/000162828026011979/ing-20251231.htm), [Investing.com](https://investing.com/news/transcripts/ing-at-bank-of-america-31th-annual-financials-ceo-conference-growth-lifts-targets-93CH-4912460), [Computer Weekly](https://www.computerweekly.com/news/366637057/Interview-How-ING-reaps-benefits-of-centralising-AI)) |

## On which parts of the AI record is NatWest ahead of or behind its peers?

Each row is one input of the index, counted on the profiles of NatWest and the 8 peers that are scored on the same basis. "Place" is NatWest's position in the group of 9 (1st = most).

| Component (weight) | NatWest | Peer median | Most in the group | Place |
| --- | --- | --- | --- | --- |
| Independent sources (45%) | 18 | 20 | [HSBC (27)](https://www.bankingnewsai.com/banks/hsbc) | 6th of 9 |
| Use cases in production (10%) | 11 | 11 | [Commonwealth Bank (16)](https://www.bankingnewsai.com/banks/commonwealth-bank) | 4th of 9 |
| Own primary disclosures (10%) | 19 | 22 | [BBVA (45)](https://www.bankingnewsai.com/banks/bbva) | 6th of 9 |
| Dated moves, last 12 months (10%) | 20 | 22 | [BBVA (30)](https://www.bankingnewsai.com/banks/bbva) | 6th of 9 |
| Disclosed numbers (5%) | 22 | 21.5 | [BBVA (25)](https://www.bankingnewsai.com/banks/bbva) | 4th of 9 |
| Named AI leaders (5%) | 9 | 14 | [TD Bank Group (19)](https://www.bankingnewsai.com/banks/td-bank-group) | 9th of 9 |
| Use cases described (5%) | 19 | 19 | [HSBC (21)](https://www.bankingnewsai.com/banks/hsbc) | 4th of 9 |

## What has each bank in NatWest's peer group disclosed about its AI?

Facts from each bank's profile, cited to the profile's own sources. "Not disclosed" means the bank's public record, as cited on its profile, does not state it.

| Bank | Platform or assistant, as the profile names it | AI leaders named | Headline AI number disclosed | Patents on the record | Open AI roles |
| --- | --- | --- | --- | --- | --- |
| [NatWest Group plc](https://www.bankingnewsai.com/banks/natwest) | Cora and the internal GenAI stack ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/2026/natwest-group-first-to-unveil-next-generation-of-ai-tools-to-hel.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2025/mar/natwest-open-ai-collaborate-to-accelerate-cutting-edge-ai-transf.html), [NatWest Group](https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2025/apr/deploying-new-generative-ai-technology-to-support-our-colleagues.html), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf)) | [9, incl. Paul Thwaite (Group Chief Executive Officer)](https://www.bankingnewsai.com/banks/natwest#people) ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf), [Finextra](https://finextra.com/newsarticle/47960/natwest-ceo-thwaite-says-ai-will-take-some-banking-jobs)) | Cora journeys enhanced with GenAI: 21 (17 added during 2025); all journeys targeted by end-2026 (Dec 31, 2025) ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf)) | Not disclosed | Not surveyed |
| [Lloyds Banking Group](https://www.bankingnewsai.com/banks/lloyds) | Envoy agent platform, Microsoft 365 E7 and the Group LLM platform ([Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-unveils-envoy.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-deploys-agentic-ai-to-strengthen-real-time-.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/media/press-releases/2026-press-releases/lloyds-banking-group/microsoft-365-frontier-suite.pdf), [Google Cloud](https://cloud.google.com/customers/lloydsbankinggroup)) | [16, incl. Charlie Nunn (Group Chief Executive)](https://www.bankingnewsai.com/banks/lloyds#people) ([Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/investors/financial-performance/lloyds-banking-group-plc/2026/q2/2026-lbg-hy-results.pdf), [The Guardian](https://theguardian.com/business/2026/jan/29/lloyds-charlie-nunn-warns-bankers-reskill-themselves-impact-ai), [Computer Weekly](https://computerweekly.com/news/366646854/AI-will-support-all-Lloyds-Bank-customer-interactions-by-2030)) | Value delivered by generative AI in 2025: About £50 million (more than 50 solutions deployed) (Dec 31, 2025) ([Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/ai-driven-benefits-2026.html), [Bloomberg](https://bloomberg.com/news/articles/2026-01-29/lloyds-expects-100-million-boost-from-ai-spend-in-2026)) | 1 patent listed on the profile, e.g. US 12,095,784 B2 (Methods and systems for indicating the possibility of a cyber-attack on a computer network) ([Google Patents (USPTO)](https://patents.google.com/patent/US12095784B2/en), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2025/lloyds-banking-group-2025/lloyds-banking-group-secures-patent-for-cybersecurity-innovation.html)) | [5 open AI roles (Oct 5, 2026); most in ML & data science](https://www.bankingnewsai.com/banks/lloyds#roles) |
| [Barclays PLC](https://www.bankingnewsai.com/banks/barclays) | Group AI stack: Microsoft 365 Copilot, Claude and BARXBot ([Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html), [Microsoft](https://ukstories.microsoft.com/features/barclays-rolls-out-microsoft-365-copilot-to-100000-colleagues/), [Anthropic](https://www.anthropic.com/news/barclays-scales-claude), [Barclays](https://home.barclays/insights/2025/07/scaling-AI-at-Barclays), [Barclays PLC (SEC 20-F)](https://www.sec.gov/Archives/edgar/data/312069/000031206926000004/bcs-20251231.htm)) | [11, incl. C.S. Venkatakrishnan (Group Chief Executive)](https://www.bankingnewsai.com/banks/barclays#people) ([Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html), [Reuters](https://reuters.com/business/finance/banks-close-contact-with-european-regulator-anthropics-mythos-banker-says-2026-04-20)) | AI tools and models in use across the group: More than 250 (Feb 10, 2026) ([Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html)) | 5 patents listed on the profile, e.g. US 2025/0053473 A1 (Event handling for digitalised processes: status-indicator confidence model and flag, classified under machine learning) ([Google Patents (USPTO)](https://patents.google.com/patent/US20250053473A1/en)) | [10 open AI roles (Oct 5, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/barclays#roles) |
| [HSBC](https://www.bankingnewsai.com/banks/hsbc) | HSBC Productivity Suite and the central AI platform ([HSBC Holdings plc](https://www.hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260225-annual-report-and-accounts-2025.pdf), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2026/260323-david-rice-announced-as-chief-ai-officer.pdf), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2025/251201-hsbc-and-mistral-ai-join-forces-to-accelerate-ai-adoption-across-global-bank.pdf), [Google Cloud (PR Newswire)](https://www.prnewswire.com/news-releases/hsbc-and-google-cloud-announce-transformative-ai-banking-partnership-302802395.html), [HSBC Holdings plc](https://www.hsbc.com/who-we-are/hsbc-and-digital/hsbc-and-ai/transforming-hsbc-with-ai)) | [12, incl. Georges Elhedery (Group Chief Executive, HSBC Holdings)](https://www.bankingnewsai.com/banks/hsbc#people) ([HSBC Holdings plc](https://www.hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260226-annual-results-to-investors-and-analysts-transcript.pdf), [HSBC Holdings plc](https://hsbc.com/-/files/hsbc/media/media-release/2026/260323-david-rice-announced-as-chief-ai-officer.pdf), [Reuters](https://reuters.com/legal/legalindustry/dont-fight-ai-hsbc-ceo-tells-staff-banks-begin-job-cuts-2026-05-20)) | Colleagues with a gen-AI productivity tool: c.85%; 31,000 engineers with an AI coding assistant (Feb 25, 2026) ([HSBC Holdings plc](https://hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260225-annual-results-2025-presentation-to-investors-and-analysts.pdf), [HSBC Holdings plc](https://www.hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260226-annual-results-to-investors-and-analysts-transcript.pdf)) | 7 patents listed on the profile, e.g. US 2024/0412221 A1 (Machine learning using adversarial learning and data transformation) ([Google Patents (USPTO)](https://patents.google.com/patent/US20240412221A1/en)) | Not surveyed |
| [Banco Santander](https://www.bankingnewsai.com/banks/santander) | Group Data & AI function inside ONE Transformation, with a multi-provider model stack ([Banco Santander](https://santander.com/en/stories/santander-turns-its-ai-first-strategy-into-measurable-impact-and-extends-ai-access-to-all-185000-employees), [Banco Santander](https://santander.com/content/dam/santander-com/en/documentos/informe-financiero-anual/2025/ifa-2025-consolidated-annual-financial-report-en.pdf), [Banco Santander](https://www.santander.com/en/stories/driving-our-transformation-with-the-creation-of-the-global-data-ai-function)) | [12, incl. Ana Botín (Group Executive Chair)](https://www.bankingnewsai.com/banks/santander#people) ([Banco Santander](https://santander.com/en/press-room/press-releases/2026/02/2026-santander-investor-day), [Bloomberg](https://bloomberg.com/news/articles/2026-02-25/santander-s-botin-sees-1-billion-ai-boost-amid-efficiency-push)) | Split of the 2028 AI target as reported by Bloomberg: about EUR 300m of revenue and about EUR 700m of cost cuts (Feb 25, 2026) ([Bloomberg](https://bloomberg.com/news/articles/2026-02-25/santander-s-botin-sees-1-billion-ai-boost-amid-efficiency-push)) | Not disclosed | Not surveyed |
| [Commonwealth Bank of Australia](https://www.bankingnewsai.com/banks/commonwealth-bank) | AI Factory, Customer Engagement Engine and CommBank Companion ([Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Annual-Report-print.pdf), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2025/02/amazon-web-services-collaboration.html), [OpenAI](https://openai.com/index/commonwealth-bank-of-australia), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/05/commbank-companion.html), [Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Full-Year-Results-Transcript.pdf)) | [16, incl. Matt Comyn (Chief Executive Officer)](https://www.bankingnewsai.com/banks/commonwealth-bank#people) ([Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/02/cba-approach-to-adopting-ai-report-announcement.html), [Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Full-Year-Results-Transcript.pdf), [OpenAI](https://openai.com/index/commonwealth-bank-of-australia)) | Measured gross benefits from AI use cases (including reinvested capacity): about A$200 million in FY26, of which about A$100 million incremental in-year; expected to double in FY27 and exceed investment (Jun 30, 2026) ([Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Full-Year-Results-Presentation.pdf)) | 1 patent listed on the profile, e.g. US 2025/0307709 A1 (Vector embedder for non-natural language data) ([Google Patents (USPTO)](https://patents.google.com/patent/US20250307709A1/en)) | [9 open AI roles (Oct 5, 2026); most in ML & data science](https://www.bankingnewsai.com/banks/commonwealth-bank#roles) |
| [BBVA](https://www.bankingnewsai.com/banks/bbva) | ChatGPT Enterprise, BBVA Assistants and The Eight ([OpenAI](https://openai.com/index/bbva-collaboration-expansion/), [BBVA](https://www.bbva.com/en/innovation/bbva-and-openai-seal-a-strategic-alliance-to-redefine-banking-with-artificial-intelligence), [BBVA](https://bbva.com/en/innovation/bbva-deepens-partnership-with-google-cloud-to-innovate-with-ai), [OpenAI](https://openai.com/index/bbva/), [Finextra](https://finextra.com/newsarticle/48183/bbva-call-centre-staff-develop-and-deploy-ai-agents-to-speed-up-response-times), [BBVA](https://bbva.com/en/innovation/bbva-develops-a-new-technology-architecture-with-aws-to-accelerate-its-ai-solutions), [BBVA](https://www.bbva.com/en/innovation/bbva-deploys-the-eight-its-strategy-to-transform-the-financial-experience-with-ai/), [BBVA](https://bbva.com/en/innovation/bbva-accelerates-its-artificial-intelligence-strategy-with-a-global-area-ai-transformation)) | [17, incl. Carlos Torres Vila (Chair)](https://www.bankingnewsai.com/banks/bbva#people) ([BBVA](https://www.bbva.com/en/innovation/bbva-and-openai-seal-a-strategic-alliance-to-redefine-banking-with-artificial-intelligence), [BBVA](https://bbva.com/en/innovation/bbva-accelerates-its-artificial-intelligence-strategy-with-a-global-area-ai-transformation)) | Employees using ChatGPT Enterprise: About 100,000 (70%-plus weekly active; about 3 hours saved per employee per week) (Jun 11, 2026) ([OpenAI](https://openai.com/index/bbva/)) | 1 patent listed on the profile, e.g. EP 3970062 A1 (Method and system for obtaining financial information about an object from a photograph, using machine learning) ([Google Patents (EPO)](https://patents.google.com/patent/EP3970062A1/en)) | Not surveyed |
| [ING Groep N.V.](https://www.bankingnewsai.com/banks/ing) | Central AI platform on Google Cloud (VISTA data layer) and the AI Risk Committee ([ING Groep N.V. (SEC filing)](https://www.sec.gov/Archives/edgar/data/0001039765/000162828026011979/ing-20251231.htm), [Investing.com](https://investing.com/news/transcripts/ing-at-bank-of-america-31th-annual-financials-ceo-conference-growth-lifts-targets-93CH-4912460), [Computer Weekly](https://www.computerweekly.com/news/366637057/Interview-How-ING-reaps-benefits-of-centralising-AI)) | [12, incl. Steven van Rijswijk (Chief Executive Officer, ING Groep)](https://www.bankingnewsai.com/banks/ing#people) ([Investing.com](https://investing.com/news/transcripts/ing-at-bank-of-america-31th-annual-financials-ceo-conference-growth-lifts-targets-93CH-4912460), [Investing.com](https://in.investing.com/news/transcripts/earnings-call-transcript-ing-beats-q2-2026-forecasts-and-lifts-outlook-93CH-5522738), [MarketBeat via Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/ing-group-raises-2027-roe-010217370.html)) | (Gen)AI pilots moved into production: More than 90% (Mar 18, 2026) ([ING Groep N.V.](https://ing.com/binaries/content/assets/documents/investors/20260318---driving-value-through-digitalisation-scalability-and-genai.pdf)) | Not disclosed | Not surveyed |
| [The Toronto-Dominion Bank (TD Bank Group)](https://www.bankingnewsai.com/banks/td-bank-group) | Layer 6, TD AI Prism and the agentic RESL model ([TD Bank Group](https://stories.td.com/ca/en/news/2025-06-11-td-announces-launch-of-groundbreaking-predictive-foundation), [American Banker](https://www.americanbanker.com/news/td-banks-maksims-volkovs-is-4-on-the-most-innovative-people-in-finance-ranking), [TD Bank Group](https://stories.td.com/ca/en/news/2026-05-21-td-launches-agentic-ai-to-transform-real-estate-secured-lend), [Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/td-td-q3-2026-earnings-132153119.html), [Motley Fool (The Globe and Mail)](https://theglobeandmail.com/investing/markets/stocks/TD/pressreleases/2205931/td-td-q2-2026-earnings-call-transcript)) | [19, incl. Raymond Chun (Group President and CEO, TD Bank Group)](https://www.bankingnewsai.com/banks/td-bank-group#people) ([Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/td-td-q3-2026-earnings-132153119.html), [TD Bank Group](https://stories.td.com/ca/en/news/2026-09-03-td-bank-group-announces-senior-leadership-appointments-to-fu), [PYMNTS](https://www.pymnts.com/earnings/2026/td-bank-unlocks-141-million-dollars-ai-value-months-ahead-schedule/)) | Medium-term AI value target: C$1 billion a year (C$500 million revenue uplift, C$500 million cost savings) (Aug 27, 2026) ([PYMNTS](https://www.pymnts.com/earnings/2026/td-bank-unlocks-141-million-dollars-ai-value-months-ahead-schedule/), [The Financial Brand](https://thefinancialbrand.com/news/banking-technology/td-bank-ai-genai-agentic-195829)) | 10 patents listed on the profile, e.g. US 2025/0119396 A1 (Charge card knowledge chatbot using a large language model) ([Google Patents (USPTO)](https://patents.google.com/patent/US20250119396A1/en)) | Not surveyed |

## What are the latest dated moves on the AI record of NatWest and its peers?

The two newest dated entries of each bank since Oct 16, 2025, from the timelines of the profiles (which also log filings, results and deals that bear on the AI record), newest first.

| Date | Bank | Move |
| --- | --- | --- |
| Oct 14, 2026 | [Commonwealth Bank](https://www.bankingnewsai.com/banks/commonwealth-bank) | AGM: Comyn calls for AI regulation to keep pace ([Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/10/agm-ceo-address.html), [Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/10/agm-chair-address.html)) |
| Oct 13, 2026 | [TD Bank Group](https://www.bankingnewsai.com/banks/td-bank-group) | Agentic AI extended to mortgage funding and discharge ([TD Bank Group (Canada Newswire via Yahoo Finance)](https://finance.yahoo.com/technology/ai/articles/td-expands-agentic-ai-across-093000362.html), [Investing.com](https://investing.com/news/transcripts/td-bank-at-scotiabank-summit-profit-gains-ai-push-lift-outlook-93CH-4894177)) |
| Oct 13, 2026 | [BBVA](https://www.bankingnewsai.com/banks/bbva) | First European bank to join the Poppy agent protocol ([BBVA](https://www.bbva.com/en/innovation/bbva-helps-design-a-common-protocol-led-by-sierra-ai-and-meta-to-connect-ai-agents-with-businesses/)) |
| Oct 9, 2026 | [BBVA](https://www.bankingnewsai.com/banks/bbva) | Algorithmic trading: models plus generative agents on the desk ([BBVA](https://www.bbva.com/en/enterprises/the-algorithmic-trader-how-ai-is-redefining-the-trading-desk/)) |
| Oct 9, 2026 | [HSBC](https://www.bankingnewsai.com/banks/hsbc) | AI-agent micropayment test with Ant Digital ([Ant Digital Technologies (PR Newswire via Yahoo Finance)](https://finance.yahoo.com/technology/ai/articles/ant-digital-technologies-hsbc-announce-063000243.html)) |
| Oct 7, 2026 | [HSBC](https://www.bankingnewsai.com/banks/hsbc) | UK wealth restructuring tied to AI reported ([Investing.com](https://investing.com/news/stock-market-news/hsbc-plans-deep-job-cuts-in-uk-wealth-management-as-it-expands-ai-use-ft-reports-4935586), [AFP (via Yahoo Finance)](https://finance.yahoo.com/technology/ai/articles/hsbc-consults-over-uk-unit-142727951.html)) |
| Oct 6, 2026 | [TD Bank Group](https://www.bankingnewsai.com/banks/td-bank-group) | Evident AI Banking Index 2026: TD returns to 10th ([Financial Post](https://financialpost.com/technology/td-ai-top-10-global-bank-index)) |
| Oct 6, 2026 | [Commonwealth Bank](https://www.bankingnewsai.com/banks/commonwealth-bank) | 2026 Evident AI Index keeps CBA fourth globally ([Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/10/commonwealth-bank-2026-evident-ai-index.html)) |
| Oct 6, 2026 | [Lloyds](https://www.bankingnewsai.com/banks/lloyds) | Evident AI index 2026: 15th again ([Euronews via Yahoo Finance](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547722.html)) |
| Oct 6, 2026 | [NatWest](https://www.bankingnewsai.com/banks/natwest) | Evident AI Index places NatWest 17th ([Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html)) |
| Oct 1, 2026 | [Barclays](https://www.bankingnewsai.com/banks/barclays) | Anthropic collaboration expanded ([Anthropic](https://www.anthropic.com/news/barclays-scales-claude), [Bloomberg](https://bloomberg.com/news/articles/2026-10-01/barclays-expands-use-of-anthropic-s-claude-in-efficiency-push), [Bloomberg via Yahoo Finance](https://finance.yahoo.com/technology/ai/articles/barclays-expands-anthropic-claude-efficiency-080000629.html), [Finextra](https://www.finextra.com/newsarticle/48519/barclays-ramps-up-use-of-anthropics-claude)) |
| Oct 1, 2026 | [Barclays](https://www.bankingnewsai.com/banks/barclays) | Co-COO on model choice and agentic AI ([American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-women-to-watch-24-anne-marie-darling-barclays)) |
| Sep 25, 2026 | [NatWest](https://www.bankingnewsai.com/banks/natwest) | Voice-to-voice Spending Insights trial and Fraud Triage Agent ([NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/2026/natwest-group-first-to-unveil-next-generation-of-ai-tools-to-hel.html), [Finextra](https://www.finextra.com/newsarticle/48480/natwest-unveils-ai-powered-audio-visual-spending-insights-tool)) |
| Sep 23, 2026 | [ING](https://www.bankingnewsai.com/banks/ing) | CEO at the BofA conference: 600 AI staff, Google as main partner ([Investing.com](https://investing.com/news/transcripts/ing-at-bank-of-america-31th-annual-financials-ceo-conference-growth-lifts-targets-93CH-4912460), [MarketBeat via Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/ing-group-raises-2027-roe-010217370.html)) |
| Sep 23, 2026 | [Santander](https://www.bankingnewsai.com/banks/santander) | Santander AI Lab releases the A2K protocol suite ([Banco Santander](https://www.santander.com/en/stories/a2k-a-new-protocol-for-connecting-ai-agents-to-governed-auditable-enterprise-knowledge)) |
| Sep 22, 2026 | [ING](https://www.bankingnewsai.com/banks/ing) | Six banks publish principles for agentic commerce ([ING Group, ASB Bank, Bank of America, Capital One, Commonwealth Bank of Australia and NatWest Group](https://ing.com/binaries/content/assets/documents/news/principles-paper-building-trust-in-agentic-commerce), [PYMNTS](https://pymnts.com/news/artificial-intelligence/2026/banks-want-audit-trail-from-ai-shopping-instructions-payment-outcome)) |
| Aug 20, 2026 | [Lloyds](https://www.bankingnewsai.com/banks/lloyds) | £100 million future-skills investment ([Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-to-invest-100-million-in-future-skills.html)) |
| Jul 30, 2026 | [Santander](https://www.bankingnewsai.com/banks/santander) | One evaluation framework for AI products across their life ([Banco Santander](https://santander.com/en/stories/when-speed-meets-quality-how-we-make-ai-products-measurable-at-santander)) |

## How do NatWest, Lloyds, Barclays and HSBC compare on AI?

Each bank's own figures. Reach is defined differently (licences, adoption, enablement), so compare definitions as well as numbers.

| Bank | Staff tools | Headline figure | Evident AI Index |
| --- | --- | --- | --- |
| NatWest | AI tools for all 60,000 colleagues; internal GenAI platform and Copilot Chat | Over 40% of code written with AI; Cora 12.9 million conversations in 2025 | 17th (October 2026) ([NatWest Group](https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2026/jul/harnessing-ai-as-a-core-enabler-of-business-strategy.html), [NatWest Group](https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2025/apr/deploying-new-generative-ai-technology-to-support-our-colleagues.html), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-natwest-groups-q1-2026-shows-strong-eps-revenue-miss-93CH-4652238), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html)) |
| Lloyds | 40,000 Microsoft 365 Copilot licences (97% active) | About £50 million of GenAI value in 2025 | 15th (October 2026) ([Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/media/press-releases/2026-press-releases/lloyds-banking-group/microsoft-365-frontier-suite.pdf), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/ai-driven-benefits-2026.html), [Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html)) |
| Barclays | Copilot for around 90% of colleagues (about 100,000 licences) | More than 1 million hours saved in 2025 | 19th (October 2026) ([Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html), [Barclays PLC (SEC 20-F)](https://www.sec.gov/Archives/edgar/data/312069/000031206926000004/bcs-20251231.htm), [Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html)) |
| HSBC | About 85% of colleagues enabled; 200,000 Copilot seats committed | More than 600 AI use cases in operation | Top ten (2025 edition) ([HSBC Holdings plc](https://hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260225-annual-results-2025-presentation-to-investors-and-analysts.pdf), [Microsoft](https://www.microsoft.com/en-us/investor/events/fy-2026/earnings-fy-2026-q4), [HSBC Holdings plc](https://www.hsbc.com/who-we-are/hsbc-and-digital/hsbc-and-ai/transforming-hsbc-with-ai), [American Banker](https://americanbanker.com/news/jpmorganchase-capital-one-top-ai-ranking-once-again)) |

## How does Cora compare with its peers' customer assistants?

| Bank | Assistant | Volume or reach | As of |
| --- | --- | --- | --- |
| NatWest | Cora (IBM watsonx with GenAI journeys); voice-to-voice spending insights trial | 12.9 million conversations in 2025, 50% with no human; GenAI in 21 journeys | December 31, 2025 ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [IBM](https://ibm.com/case-studies/natwest), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/2026/natwest-group-first-to-unveil-next-generation-of-ai-tools-to-hel.html)) |
| Lloyds | AI financial assistant | More than 500,000 Bank of Scotland customers | June 22, 2026 ([Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/1000-new-ai-roles.html)) |
| Commonwealth Bank of Australia | CommBank Companion and virtual messaging | One third of customers given Companion; 86% of messaging conversations resolved end to end | June-August 2026 ([Commonwealth Bank of Australia](https://commbank.com.au/articles/newsroom/2026/05/commbank-companion.html), [Commonwealth Bank of Australia](https://commbank.com.au/content/dam/commbank-assets/investors/2026/CBA-2026-Full-Year-Results-Transcript.pdf)) |
| ING | Customer chatbot | 75% of chats handled without human support | December 31, 2025 ([ING Groep N.V. (SEC filing)](https://www.sec.gov/Archives/edgar/data/0001039765/000162828026011979/ing-20251231.htm)) |
| Monzo | AI self-service | 62% of inbound chats handled, 55% resolved without a human | 2026 ([Monzo](https://monzo.com/annual-report/2026/Monzo-Annual-Report-2026.pdf)) |
| Starling | Starling Assistant (agentic) | Personal customers from March 2026; business customers from August 2026 | August 24, 2026 ([Starling](https://www.starlingbank.com/news/starling-launches-agentic-ai-assistant/), [Starling](https://www.starlingbank.com/news/starling-launches-agentic-ai-assistant-for-business/)) |

## How does NatWest's AI-written code compare with peers' engineering AI?

| Bank | Scale | Reported effect | As of |
| --- | --- | --- | --- |
| NatWest | More than 12,000 coders with AI assistants | About 35% of code written by AI at full-year 2025; over 40% by May 2026 | May 1, 2026 ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-natwest-groups-q1-2026-shows-strong-eps-revenue-miss-93CH-4652238)) |
| Santander | 17,000 people using agentic AI in software development | 40% of code developed by AI (June 2026) | June 2026 ([Banco Santander](https://santander.com/en/stories/santander-turns-its-ai-first-strategy-into-measurable-impact-and-extends-ai-access-to-all-185000-employees)) |
| Commonwealth Bank of Australia | Over 80% of 7,800 engineers on AI coding agents | Three times more code changes | September 18, 2026 ([Retail Banker International (via Yahoo Finance)](https://finance.yahoo.com/technology/ai/articles/interview-cba-ai-chief-scaling-091319695.html)) |
| Lloyds | More than 11,000 engineers on GitHub Copilot | About 50% less legacy code conversion time | July 30, 2026 ([Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/who-we-are/accelerate-2030/2026-lbg-hy-strategy-presentation.pdf)) |
| Barclays | 19,000 developers on GitLab | Code implemented 15% faster; Claude Code for half of developers targeted by end-2026 | February-October 2026 ([Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html), [Anthropic](https://www.anthropic.com/news/barclays-scales-claude)) |
| HSBC | 31,000 engineers with an AI coding assistant | 60% faster unit testing | February 2026 ([HSBC Holdings plc](https://hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260225-annual-results-2025-presentation-to-investors-and-analysts.pdf), [HSBC Holdings plc](https://www.hsbc.com/-/files/hsbc/investors/hsbc-results/2025/annual/pdfs/hsbc-holdings-plc/260226-annual-results-to-investors-and-analysts-transcript.pdf)) |

## How are UK regulators shaping AI at NatWest and its rivals?

NatWest took part in the FCA's AI Live Testing programme with an agentic complaints-handling use case, and in April 2026 the FCA named Lloyds (through Scottish Widows) among eight firms in its second cohort. Monzo has published what it learned from testing an AI savings feature with the regulator. ([NatWest Group](https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2026/may/collaborating-with-the-financial-conduct-authority-on-testing-ag.html), [Financial Conduct Authority](https://fca.org.uk/news/press-releases/fca-helps-firms-test-ai-safely/printable/print), [Financial Conduct Authority](https://fca.org.uk/news/press-releases/fca-announces-second-cohort-ai-live-testing), [Monzo](https://monzo.com/blog/fca-ai-live-testing-insights))

After Anthropic restricted access to its Mythos Preview model, OpenAI offered UK banks its GPT-5.5 Cyber model in June 2026; the BBC and Finextra reported NatWest among the banks with access, and HSBC was also among the nine major UK banks offered it. Bank of England Governor Andrew Bailey had said on May 29 that UK banks lacked access to the newest models. ([BBC News](https://bbc.com/news/articles/cm2p3j6lvn7o), [Finextra](https://finextra.com/newsarticle/47838/openai-gives-uk-banks-access-to-cybersecurity-model), [Bloomberg](https://bloomberg.com/news/articles/2026-05-29/bank-of-england-s-bailey-says-uk-banks-still-lack-mythos-access))

## Which banks are NatWest's peers, and why these?

NatWest Group plc is compared here with Lloyds Banking Group, Barclays PLC, HSBC, Banco Santander, Commonwealth Bank of Australia, BBVA, ING Groep N.V. and The Toronto-Dominion Bank (TD Bank Group): chosen by the editors for this page (see the note below the table). NatWest Group plc is classed as a regional or retail-commercial bank headquartered in United Kingdom.

The computed group compared NatWest with Asian and Canadian lenders but left out three of its UK high-street rivals, so this page puts the UK banks first (Lloyds, Barclays, HSBC, Santander, whose UK bank competes with NatWest) and keeps the large retail-led groups that report comparable AI programmes (Commonwealth Bank of Australia, BBVA, ING, TD).

## Common questions

### Is NatWest better than Lloyds at AI?

The record cannot settle capability. On disclosure, Lloyds scores 83.6 on this site's index against NatWest's 75.1, and Evident's October 2026 index ranked Lloyds 15th and NatWest 17th. NatWest reports more AI-written code (over 40%) and larger assistant volumes (Cora, 12.9 million conversations in 2025); Lloyds reports a value figure (about £50 million from GenAI in 2025). ([Euronews (via Yahoo Finance)](https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-natwest-groups-q1-2026-shows-strong-eps-revenue-miss-93CH-4652238), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/ai-driven-benefits-2026.html))

### Which UK bank works most closely with OpenAI?

NatWest was the first UK-headquartered bank to sign a collaboration with OpenAI (March 20, 2025) and the first UK bank with an app in ChatGPT (April 2026). Barclays has added Anthropic's Claude for colleagues and Global Markets; Lloyds builds agents on Google Cloud and uses Microsoft 365 Copilot. ([NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2025/mar/natwest-open-ai-collaborate-to-accelerate-cutting-edge-ai-transf.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2026/apr/natwest-becomes-first-uk-bank-to-launch-trusted-home-buying-advi.html), [Anthropic](https://www.anthropic.com/news/barclays-scales-claude), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-unveils-envoy.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/media/press-releases/2026-press-releases/lloyds-banking-group/microsoft-365-frontier-suite.pdf))

### How does Cora compare with Lloyds' AI assistant?

Cora is the larger operation on the record: 12.9 million conversations in 2025 with half resolved without a human, and 7.1 million in the first half of 2026. Lloyds' AI financial assistant was with more than 500,000 Bank of Scotland customers in June 2026, ahead of a full rollout. ([NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/1000-new-ai-roles.html))

### Is NatWest cutting jobs because of AI?

CEO Paul Thwaite said in June 2026 that some existing roles will be delivered by AI but declined to commit on headcount. Group headcount rose by about 1,800 in the first half of 2026, including about 2,200 from Evelyn Partners. HSBC was reported in March 2026 to be weighing cuts of about 20,000 roles. ([Finextra](https://finextra.com/newsarticle/47960/natwest-ceo-thwaite-says-ai-will-take-some-banking-jobs), [NatWest Group plc](https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf), [Reuters](https://reuters.com/business/world-at-work/hsbc-mulls-job-cuts-that-could-impact-around-20000-roles-bloomberg-news-reports-2026-03-19))

### How much does NatWest spend on technology compared with peers?

NatWest invested £1.2 billion in technology, data and AI transformation in 2025. It does not publish a separate AI budget; neither do Lloyds nor Barclays, which instead target about £2 billion of gross cost savings by 2030 and about £2 billion of gross efficiency savings over three years respectively. ([Finextra](https://finextra.com/newsarticle/47312/natwest-boasts-of-ai-benefits), [Lloyds Banking Group](https://lloydsbankinggroup.com/assets/pdfs/investors/financial-performance/lloyds-banking-group-plc/2026/q2/2026-lbg-hy-results.pdf), [Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/BARC.L/earnings/BARC.L-Q4-2025-earnings_call-391930.html))

### Does NatWest use AI to fight fraud like Lloyds?

Both run agents on fraud. NatWest's Fraud Triage Agent had handled nearly 19,000 customer conversations by September 2026; Lloyds launched multiple agents on its Envoy platform in June 2026 that perform identity checks, transaction analysis and scam-risk assessment during customer calls, with colleagues able to override. ([NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/2026/natwest-group-first-to-unveil-next-generation-of-ai-tools-to-hel.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-deploys-agentic-ai-to-strengthen-real-time-.html))

### Who leads AI at NatWest?

Group CIO Scott Marcar's remit became exclusively technology, AI and data from October 2025; Dr Maja Pantic has been Chief AI Research Officer since June 2025, and Triona O'Keeffe joins as Chief Data and Analytics Officer in January 2027. Lloyds' chief data and AI officer, Sameer Gupta, joined from DBS in June 2026. ([NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/our-updates/2025/sep/natwest-group-appoints-new-chief-customer-and-operating-officer-.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2025/jun/natwest-appoints-dr-maja-pantic-as-the-banks-first-chief-ai-rese.html), [NatWest Group](https://natwestgroup.com/news-and-insights/news-room/press-releases/ai-and-data/2026/jul/natwest-appoints-triona-o-keeffe-as-chief-data-and-analytics-off.html), [Lloyds Banking Group](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/sameer-gupta-chief-data-ai-officer.html))

## Peers on this site

- [Lloyds Banking Group AI strategy](https://www.bankingnewsai.com/banks/lloyds) · [vs peers](https://www.bankingnewsai.com/banks/lloyds/vs-peers)
- [Barclays PLC AI strategy](https://www.bankingnewsai.com/banks/barclays) · [vs peers](https://www.bankingnewsai.com/banks/barclays/vs-peers)
- [HSBC AI strategy](https://www.bankingnewsai.com/banks/hsbc) · [vs peers](https://www.bankingnewsai.com/banks/hsbc/vs-peers)
- [Banco Santander AI strategy](https://www.bankingnewsai.com/banks/santander) · [vs peers](https://www.bankingnewsai.com/banks/santander/vs-peers)
- [Commonwealth Bank of Australia AI strategy](https://www.bankingnewsai.com/banks/commonwealth-bank) · [vs peers](https://www.bankingnewsai.com/banks/commonwealth-bank/vs-peers)
- [BBVA AI strategy](https://www.bankingnewsai.com/banks/bbva) · [vs peers](https://www.bankingnewsai.com/banks/bbva/vs-peers)
- [ING Groep N.V. AI strategy](https://www.bankingnewsai.com/banks/ing) · [vs peers](https://www.bankingnewsai.com/banks/ing/vs-peers)
- [The Toronto-Dominion Bank (TD Bank Group) AI strategy](https://www.bankingnewsai.com/banks/td-bank-group) · [vs peers](https://www.bankingnewsai.com/banks/td-bank-group/vs-peers)

## Sources

1. UBS only European bank in top 10 of AI adoption as JPMorgan Chase leads — Euronews (via Yahoo Finance), Oct 7, 2026. https://finance.yahoo.com/news/ubs-only-european-bank-top-054547373.html
2. FY 2025 Results (equity investor slides, February 2026) — NatWest Group plc, Feb 13, 2026. https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/ir-fy25-equity-slides.pdf
3. Earnings call transcript: NatWest Group's Q1 2026 shows strong EPS, revenue miss — Investing.com, May 1, 2026. https://investing.com/news/transcripts/earnings-call-transcript-natwest-groups-q1-2026-shows-strong-eps-revenue-miss-93CH-4652238
4. 2026 half year strategy presentation (Accelerate 2030) — Lloyds Banking Group, Jul 30, 2026. https://lloydsbankinggroup.com/assets/pdfs/who-we-are/accelerate-2030/2026-lbg-hy-strategy-presentation.pdf
5. Barclays scales Claude to upgrade operations and improve client experience — Anthropic, Oct 1, 2026. https://www.anthropic.com/news/barclays-scales-claude
6. NatWest Group plc 2025 Annual Report and Accounts — NatWest Group plc, Feb 13, 2026. https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/13022026/nwg-annual-report-and-accounts-2025.pdf
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82. TD Bank Unlocks $141 Million in AI Value Months Ahead of Schedule — PYMNTS, Aug 27, 2026. https://www.pymnts.com/earnings/2026/td-bank-unlocks-141-million-dollars-ai-value-months-ahead-schedule/
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94. TD's AI returns help put it back into the top 10 in this global bank index — Financial Post, Oct 6, 2026. https://financialpost.com/technology/td-ai-top-10-global-bank-index
95. Commonwealth Bank recognised as Asia-Pacific's leading AI bank — Commonwealth Bank of Australia, Oct 6, 2026. https://commbank.com.au/articles/newsroom/2026/10/commonwealth-bank-2026-evident-ai-index.html
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112. Starling launches agentic AI assistant for business — Starling, Aug 24, 2026. https://www.starlingbank.com/news/starling-launches-agentic-ai-assistant-for-business/
113. Interview: CBA AI chief on scaling A$400m in AI value with humans in loop — Retail Banker International (via Yahoo Finance), Sep 18, 2026. https://finance.yahoo.com/technology/ai/articles/interview-cba-ai-chief-scaling-091319695.html
114. Collaborating with the Financial Conduct Authority on testing agentic AI — NatWest Group, May 5, 2026. https://natwestgroup.com/news-and-insights/latest-stories/ai-and-data/2026/may/collaborating-with-the-financial-conduct-authority-on-testing-ag.html
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116. FCA announces second cohort for AI Live Testing — Financial Conduct Authority, Apr 21, 2026. https://fca.org.uk/news/press-releases/fca-announces-second-cohort-ai-live-testing
117. Helping people save with AI: what we learned through the FCA's AI Live Testing programme — Monzo, Sep 21, 2026. https://monzo.com/blog/fca-ai-live-testing-insights
118. UK banks blocked from cyber AI tool Mythos get offer from rival OpenAI — BBC News, Jun 1, 2026. https://bbc.com/news/articles/cm2p3j6lvn7o
119. OpenAI gives UK banks access to cybersecurity model — Finextra, Jun 2, 2026. https://finextra.com/newsarticle/47838/openai-gives-uk-banks-access-to-cybersecurity-model
120. Bank of England's Bailey Says UK Banks Still Lack Mythos Access — Bloomberg, May 29, 2026. https://bloomberg.com/news/articles/2026-05-29/bank-of-england-s-bailey-says-uk-banks-still-lack-mythos-access
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124. Lloyds Banking Group appoints Sameer Gupta as Chief Data and AI Officer — Lloyds Banking Group, Apr 16, 2026. https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/sameer-gupta-chief-data-ai-officer.html

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