# Lloyds Banking Group: AI agents, dated Source: https://www.bankingnewsai.com/banks/lloyds/ai-agents Record last changed: Oct 26, 2026 10 dated AI-agent moves from Apr 9, 2025 to Jul 14, 2026; 4 agent use cases on the profile, 3 in production. Strategy page: https://www.bankingnewsai.com/banks/lloyds ## Agent use cases | Use case | Stage | What it does | |---|---|---| | **Envoy agent platform and Agent Marketplace** | In production | Governed internal platform for building, monitoring and reusing AI agents, connected to the Group LLM platform. | | **Agentic fraud-support agents** | In production | Multiple agents perform identity checks, transaction analysis and scam-risk assessment during customer calls; colleagues can override. | | **AI ethics principles, Data and AI Ethics Committee and AI Assurance Framework** | In production | Use cases are overseen by the Data and AI Ethics Committee and held in a central model and use-case inventory; the board risk committee had a deep dive on generative and agentic AI. | | **Agentic AI for software and data engineering (University of Glasgow research)** | Announced | A four-year programme in which engineers in Bristol, Manchester and Hyderabad pair with agentic AI coding tools on quarterly tasks, measuring quality and speed of delivery before wider rollout across engineering teams. | ## Timeline ### Jul 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-07-14 | **AI Adoption Plan for financial services published** HM Treasury publishes the plan by AI Champions Harriet Rees and Dr Rohit Dhawan: ten recommendations including regulation, AI-powered advice, resilience, skills and agentic payments; the government accepts those addressed to it. | Announced | [GOV.UK (HM Treasury), Jul 14, 2026](https://gov.uk/government/publications/ai-adoption-plan-financial-services) | ### Jun 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-06-22 | **More than 1,000 AI roles planned; AI financial assistant at 500,000 customers** Almost 300 agentic AI roles to be recruited; the AI Academy has logged over 400,000 courses; the AI financial assistant is with more than 500,000 Bank of Scotland customers. | Announced | [Lloyds Banking Group newsroom, Jun 22, 2026](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/1000-new-ai-roles.html) | | 2026-06-20 | **300 agentic-AI specialists to be hired by September** The group head of data and AI science says the recruits will join a 1,000-strong AI team and work with models such as Anthropic's Claude and Google's Gemini, while AI 'will change roles and how we work'. | Announced | [The Guardian, Jun 20, 2026](https://theguardian.com/business/2026/jun/20/lloyds-banking-group-ai-recruitment-drive-300-tech-experts) | | 2026-06-08 | **Agentic AI for real-time fraud protection** Multiple AI agents support fraud colleagues during customer calls, built on Envoy; Scam Check, using machine learning and image analysis, is announced for payment journeys. | In production | [Lloyds Banking Group newsroom, Jun 8, 2026](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-deploys-agentic-ai-to-strengthen-real-time-.html) | ### May 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-05-01 | **Envoy agent platform unveiled** Internal platform to build and run AI agents with built-in safety checks, audit trail and an Agent Marketplace, built with Google Cloud. | In production | [Lloyds Banking Group newsroom, May 1, 2026](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-banking-group-unveils-envoy.html) | ### Mar 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-03-30 | **Four-year agentic AI research programme with the University of Glasgow** Each quarter, software and data engineers in Bristol, Manchester and Hyderabad work with agentic AI coding tools on a different type of task to measure the effect on quality and speed of delivery; successful approaches roll out to wider data teams and eventually all software and data engineering teams. The programme funds a PhD, a Masters of Research and a post-doctoral post, and is led for Lloyds by Head of Research Engineering Dr Shane Montague. | Announced | [Lloyds Banking Group newsroom, Mar 30, 2026](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/lloyds-uog-announce-ai-research.html) | ### Jan 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-01-29 | **FY2025: GenAI delivered about £50 million; over £100 million expected in 2026** More than 50 generative AI solutions deployed in 2025; the group will scale agentic AI in 2026 and fully roll out its AI financial assistant. The CEO tells reporters bankers will need to reskill. | In production | [Lloyds Banking Group newsroom, Jan 29, 2026](https://lloydsbankinggroup.com/media/press-releases/2026/lloyds-banking-group/ai-driven-benefits-2026.html) | ### Nov 2025 | Date | Move | Stage | Source | |---|---|---|---| | 2025-11-06 | **AI financial assistant announced** Lloyds announces a multi-feature agentic AI assistant for the mobile app after testing with 7,000 staff, with spending-insight and savings-and-investment tools first and a wider product range planned for 2026. | Pilot | [Lloyds Banking Group newsroom, Nov 6, 2025](https://lloydsbankinggroup.com/media/press-releases/2025/lloyds-banking-group-2025/lloyds-banking-group-unveils-uks-first-ai-powered-financial-assistant.html) | ### Jun 2025 | Date | Move | Stage | Source | |---|---|---|---| | 2025-06-02 | **Aritra Chakravarty becomes Head of Agentic AI** He joins the AI Centre of Excellence from Jiffy.ai, previously spent 12 years at HSBC, and works under Rohit Dhawan; the date is the reported start date. | Announced | [FinTech Futures, Jun 2, 2025](https://fintechfutures.com/job-cuts-new-hires/lloyds-banking-group-appoints-aritra-chakravarty-as-head-of-agentic-ai) | ### Apr 2025 | Date | Move | Stage | Source | |---|---|---|---| | 2025-04-09 | **Vertex AI migration and agentic prototype announced** At Google Cloud Next, Lloyds says 15 modelling systems have moved to Vertex AI, 300-plus data scientists use it, more than 80 ML use cases and 18 GenAI systems are live, and an agentic customer prototype built with Google Cloud is due later in 2025. | In production | [American Banker, Apr 9, 2025](https://americanbanker.com/news/lloyds-bank-moves-forward-with-ai-using-google-technology) | --- Canonical page: https://www.bankingnewsai.com/banks/lloyds/ai-agents Part of [BankingNewsAI](https://www.bankingnewsai.com/). Every row is a dated, sourced entry on a bank profile on this site; the stage is the one the bank describes. Index of Markdown pages: https://www.bankingnewsai.com/llms.txt.