# Which large banks use ServiceNow? Source: https://www.bankingnewsai.com/banks/leaders/use-servicenow Last updated: Oct 30, 2026 Checked 2026-10-28 · bank profiles. Nothing on this page is written by a model: every row is computed from that dataset. On the public record as of Oct 28, 2026, 5 of the 141 large banks profiled have a dated, sourced profile entry naming ServiceNow (a use case, a timeline move, a platform note or a vendor-page customer record). Ranked by entries naming ServiceNow, the top 5 are Banc of California (3 entries), Columbia (2 entries), JPMorgan (1 entry), Wells Fargo (1 entry) and Webster (1 entry). Banc of California's strongest evidence: Workflow and data modernisation under the AI tools — Wolff named Salesforce and ServiceNow among workflow platforms, a data project for employee self-service reporting and… (use case, rolling out, Jan 22, 2026). ## Which of the large banks use ServiceNow? | # | Bank | Entries naming ServiceNow | Strongest entry | Status | Date | On this site | Sources | | --- | --- | --- | --- | --- | --- | --- | --- | | 1 | [Banc of California](https://www.bankingnewsai.com/banks/banc-of-california) | 3 | Workflow and data modernisation under the AI tools — Wolff named Salesforce and ServiceNow among workflow platforms, a data project for employee self-service reporting and… (use case, rolling out, Jan 22, 2026) | Rolling out | Jan 22, 2026 | [Banc of California profile](https://www.bankingnewsai.com/banks/banc-of-california#where) | [Yahoo Finance (Motley Fool transcript)](https://finance.yahoo.com/news/banc-california-banc-earnings-call-201542893.html) | | 2 | [Columbia](https://www.bankingnewsai.com/banks/columbia) | 2 | Responsible AI Working Group and ServiceNow AI Control Tower (use case, in production, Sep 19, 2026) | In production | Sep 19, 2026 | [Columbia profile](https://www.bankingnewsai.com/banks/columbia#where) | [Columbia Banking System](https://www.columbiabank.com/globalassets/media/documents/esg/columbia-banking-system-corporate-citizenship-report-2025.pdf) | | 3 | [JPMorgan](https://www.bankingnewsai.com/banks/jpmorgan-chase) | 1 | Tops Fortune's expanded AIQ 75 ranking — Fortune and ServiceNow's 2026 AIQ ranking of Fortune 500 companies implementing AI expands from 50 to 75 firms (move, Sep 29, 2026) | Mentioned | Sep 29, 2026 | [JPMorgan profile](https://www.bankingnewsai.com/banks/jpmorgan-chase#timeline) | [Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi) | | 4 | [Wells Fargo](https://www.bankingnewsai.com/banks/wells-fargo) | 1 | Ranks 53rd in Fortune's AIQ 75 — Fortune and ServiceNow's expanded 2026 AI-impact ranking of Fortune 500 companies places Wells Fargo 53rd, behind… (move, Sep 29, 2026) | Mentioned | Sep 29, 2026 | [Wells Fargo profile](https://www.bankingnewsai.com/banks/wells-fargo#timeline) | [Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi) | | 5 | [Webster](https://www.bankingnewsai.com/banks/webster) | 1 | ServiceNow (section, Jun 10, 2026) | Mentioned | Jun 10, 2026 | [Webster profile](https://www.bankingnewsai.com/banks/webster#patents-and-partners) | [Webster Bank](https://websterbank.com/impact-makers-award-winners) | ## How is this ranked? Data: the 141 bank profiles on this site (lib/banks), every entry dated and sourced. Rule: A bank is listed when at least one use case, timeline move, platform note, section row, number, quote or leader entry on its profile matches the pattern ServiceNow. Score = number of matching entries. Order: entries, then banks with a matching use case in production, then the newest entry. An entry that only restricts or blocks the vendor's tool is kept, marked "Restricted" and sorted last. Counts: 5 of 141 profiled banks qualify; 4 distinct sources cited in the table. Data checked 2026-10-28; ranking template updated 2026-10-30. ## What are the caveats? Naming ServiceNow on the public record is evidence of a relationship, a pilot or a policy, not of contract size or exclusivity; many banks use several providers and do not name them all. Banks absent from the table have nothing matching on the record this site holds, which is not evidence that they do nothing. Each row links the bank's own page, where every entry carries its sources. ## FAQ ### Which bank ranks first? Banc of California leads with 3 entries: Workflow and data modernisation under the AI tools — Wolff named Salesforce and ServiceNow among workflow platforms, a data project for employee self-service reporting and… (use case, rolling out, Jan 22, 2026). Columbia is second with 2. ### How many large banks name ServiceNow in sourced AI records? 5 of the 141 profiled banks (120 US, 21 non-US groups). Among those listed, 5 are US banks and 0 non-US groups. ### What counts, and what does not? A bank is listed when at least one use case, timeline move, platform note, section row, number, quote or leader entry on its profile matches the pattern ServiceNow. Score = number of matching entries. Order: entries, then banks with a matching use case in production, then the newest entry. An entry that only restricts or blocks the vendor's tool is kept, marked "Restricted" and sorted last. Source: the 141 bank profiles on this site (lib/banks), every entry dated and sourced. ### Is this a measure of capability? No. Every row is a sourced fact on the public record: what the bank, a regulator, a filing or an independent outlet has put on the record. The page does not rate how well anything works. ### When was this checked, and how often does it update? The data behind the table was last checked on 2026-10-28 (bank profiles). The page recomputes whenever that dataset changes and is republished with the site; it is never edited by hand. ## Related questions - [Which large banks use OpenAI?](https://www.bankingnewsai.com/banks/leaders/use-openai) - [Which large banks use Anthropic?](https://www.bankingnewsai.com/banks/leaders/use-anthropic) - [Which large banks use Microsoft?](https://www.bankingnewsai.com/banks/leaders/use-microsoft) - [Which large banks use Google Cloud?](https://www.bankingnewsai.com/banks/leaders/use-google-cloud) - [Which large banks use AWS?](https://www.bankingnewsai.com/banks/leaders/use-aws) - [Which large banks use several AI model providers?](https://www.bankingnewsai.com/banks/leaders/multiple-ai-model-providers) - [Which large banks have built proprietary AI platforms?](https://www.bankingnewsai.com/banks/leaders/proprietary-ai-platforms) - [Which large banks use Azure OpenAI?](https://www.bankingnewsai.com/banks/leaders/use-azure-openai) - [All ranked answers](https://www.bankingnewsai.com/banks/leaders) --- Canonical page: https://www.bankingnewsai.com/banks/leaders/use-servicenow Part of [BankingNewsAI](https://www.bankingnewsai.com/) — a free daily brief on AI in banking, an AI regulation tracker (45 authorities, 260 documents) and AI-strategy profiles of the 120 largest US banks. 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