# Which large banks use AI for collections and delinquency management?

Source: https://www.bankingnewsai.com/banks/leaders/ai-collections
Last updated: Oct 30, 2026


Checked 2026-10-28 · bank profiles. Nothing on this page is written by a model: every row is computed from that dataset.

On the public record as of Oct 28, 2026, 10 of the 141 large banks profiled describe at least one sourced AI use case for collections and delinquency management on their profile. Ranked by use cases (in production), the top 5 are TD Bank Group (2 use cases), TD (1 use case), Valley (1 use case), SoFi (1 use case) and Synchrony (1 use case). TD Bank Group's strongest evidence: Contact-centre AI and collections agent: Contact centres are a first-wave priority to simplify routine interactions.

## Which of the large banks use AI for collections and delinquency management?

| # | Bank | Use cases (in production) | Strongest use case | Status | Date | On this site | Sources |
| --- | --- | --- | --- | --- | --- | --- | --- |
| 1 | [TD Bank Group](https://www.bankingnewsai.com/banks/td-bank-group) | 2 | Contact-centre AI and collections agent: Contact centres are a first-wave priority to simplify routine interactions | Rolling out (0 of 2 in production) | Sep 9, 2026 | [TD Bank Group profile](https://www.bankingnewsai.com/banks/td-bank-group#where) | [Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/td-td-q3-2026-earnings-132153119.html); [Financial Post via Yahoo Finance](https://finance.yahoo.com/news/banks-ai-allowing-them-recover-210106543.html) |
| 2 | [TD](https://www.bankingnewsai.com/banks/td-bank-us) | 1 | Collections AI agent: First collections agent, launched by September 2026 | In production | Sep 9, 2026 | [TD profile](https://www.bankingnewsai.com/banks/td-bank-us#where) | [Investing.com](https://investing.com/news/transcripts/td-bank-at-scotiabank-summit-profit-gains-ai-push-lift-outlook-93CH-4894177) |
| 3 | [Valley](https://www.bankingnewsai.com/banks/valley) | 1 | Voice AI for auto-loan reminders and collections: An autonomous outbound voice agent that holds payment-reminder and collection conversations with past-due auto-loan… | In production | Jul 23, 2026 | [Valley profile](https://www.bankingnewsai.com/banks/valley#where) | [Valley National Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/714310/000071431026000036/a2q26earningspresentatio.htm); [MarketBeat via Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/valley-national-bancorp-q1-earnings-223612150.html) |
| 4 | [SoFi](https://www.bankingnewsai.com/banks/sofi) | 1 | Oscilar AI risk decisioning for credit strategy: SoFi selected Oscilar to unify credit underwriting, collections and fraud decisioning | In production | Jun 3, 2026 | [SoFi profile](https://www.bankingnewsai.com/banks/sofi#where) | [Oscilar (PR Newswire)](https://www.prnewswire.com/news-releases/oscilar-launches-agent-hub-the-first-unified-ai-agent-platform-spanning-fraud-compliance-credit-and-onboarding-302789709.html); [Earnings call transcript (The Motley Fool)](https://www.fool.com/earnings/call-transcripts/2026/04/29/sofi-sofi-q1-2026-earnings-call-transcript/) |
| 5 | [Synchrony](https://www.bankingnewsai.com/banks/synchrony) | 1 | PRISM across collections, identity and account management: American Banker reports PRISM is used in lending-related decisions across collections, identity, account management… | In production | Jun 1, 2026 | [Synchrony profile](https://www.bankingnewsai.com/banks/synchrony#where) | [American Banker](https://americanbanker.com/news/synchronys-prism-is-one-of-the-innovations-of-the-year-honoree); [Fortune (commentary by Synchrony CEO Brian Doubles)](https://fortune.com/2026/03/31/synchrony-financial-real-engine-innovation-trust-credit-cards) |
| 6 | [Bread Financial](https://www.bankingnewsai.com/banks/bread-financial) | 1 | Collection scoring from 30 days past due: After an account is 30 days past due, a proprietary collection scoring algorithm scores the risk of further… | In production | Feb 13, 2026 | [Bread Financial profile](https://www.bankingnewsai.com/banks/bread-financial#where) | [Bread Financial Holdings (SEC filing)](https://www.sec.gov/Archives/edgar/data/1101215/000110121526000016/bfh-20251231.htm); [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-bread-financial-q3-2025-reports-strong-earnings-beat-93CH-4305227) |
| 7 | [Prosperity](https://www.bankingnewsai.com/banks/prosperity) | 1 | Akuvo collections platform: Cloud-native collections system covering bankruptcy, repossession, disputes and risk analysis, chosen in January 2025 | In production | Sep 18, 2025 | [Prosperity profile](https://www.bankingnewsai.com/banks/prosperity#where) | [Fintech Futures](https://www.fintechfutures.com/partnerships/texas-based-prosperity-bank-streamlines-collections-processes-with-akuvo); [American Banker](https://www.americanbanker.com/news/collections-fintech-akuvo-gets-funding-for-agentic-ai) |
| 8 | [Commerce](https://www.bankingnewsai.com/banks/commerce) | 1 | AI-driven payables and receivables automation for clients: Collections and cash application modules (AlloSource on the Esker platform | In production | Aug 19, 2025 | [Commerce profile](https://www.bankingnewsai.com/banks/commerce#where) | [Commerce Bank](https://commercebank.com/business/trends-and-insights/2025/banking-on-a-mission); [Commerce Bank](https://commercebank.com/business/trends-and-insights/2025/iowa-based-electrical-contractor-reduces-payment-processing-time) |
| 9 | [Ally](https://www.bankingnewsai.com/banks/ally) | 1 | AI in collections calls: The Charlotte Business Journal reported in March 2026 a new Ally pilot of AI for collections calls | Pilot | Mar 11, 2026 | [Ally profile](https://www.bankingnewsai.com/banks/ally#where) | [Charlotte Business Journal](https://www.bizjournals.com/charlotte/news/2026/03/11/ally-financial-ai-bank-artificial-intelligence.html); [Investing.com](https://investing.com/news/transcripts/ally-financial-at-rbc-conference-strategic-resilience-amid-challenges-93CH-4552671) |
| 10 | [Customers Bank](https://www.bankingnewsai.com/banks/customers) | 1 | Palantir Foundry and AIP for deposit onboarding: Announced 15 October 2026: AI and automation for document collection, entity verification and risk-signal aggregation… | Announced | Oct 16, 2026 | [Customers Bank profile](https://www.bankingnewsai.com/banks/customers#where) | [Customers Bank and Palantir (Business Wire, Palantir Investor Relations)](https://investors.palantir.com/news-details/2026/Customers-Bank-and-Palantir-Collaborate-to-Build-an-AI-Native-Future-for-Banking); [FinTech Futures](https://www.fintechfutures.com/ai-in-fintech/customers-bank-partners-palantir) |

## How is this ranked?

Data: the 141 bank profiles on this site (lib/banks), every entry dated and sourced: the "Where AI runs" use cases, each with a status (in production, rolling out, pilot, announced).

Rule: Use cases whose name or detail matches \bcollections?\b|delinquen|past[- ]due|hardship|arrears (excluding data collection|collection of data|art collection). Score = matching use cases. Order: matching use cases, then those in production, then the strongest stage, then the newest source.

Counts: 10 of 141 profiled banks qualify; 19 distinct sources cited in the table. Data checked 2026-10-28; ranking template updated 2026-10-30.

## What are the caveats?

Banks absent from the table have nothing matching on the record this site holds, which is not evidence that they do nothing. Each row links the bank's own page, where every entry carries its sources.

## FAQ

### Which bank ranks first?

The Toronto-Dominion Bank (TD Bank Group) leads with 2 use cases: Contact-centre AI and collections agent: Contact centres are a first-wave priority to simplify routine interactions. TD is second with 1.

### How many large banks describe AI use cases for collections?

10 of the 141 profiled banks (120 US, 21 non-US groups). Among those listed, 9 are US banks and 1 non-US groups.

### What counts, and what does not?

Use cases whose name or detail matches \bcollections?\b|delinquen|past[- ]due|hardship|arrears (excluding data collection|collection of data|art collection). Score = matching use cases. Order: matching use cases, then those in production, then the strongest stage, then the newest source. Source: the 141 bank profiles on this site (lib/banks), every entry dated and sourced: the "Where AI runs" use cases, each with a status (in production, rolling out, pilot, announced).

### Is this a measure of capability?

No. Every row is a sourced fact on the public record: what the bank, a regulator, a filing or an independent outlet has put on the record. The page does not rate how well anything works.

### When was this checked, and how often does it update?

The data behind the table was last checked on 2026-10-28 (bank profiles). The page recomputes whenever that dataset changes and is republished with the site; it is never edited by hand.

## Related questions

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- [All ranked answers](https://www.bankingnewsai.com/banks/leaders)

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