# JPMorgan Chase vs peers: AI and technology compared

Source: https://www.bankingnewsai.com/banks/jpmorgan-chase/vs-peers
Last updated: Oct 19, 2026

*Part of the [JPMorgan Chase AI strategy profile](https://www.bankingnewsai.com/banks/jpmorgan-chase). Peer group: Bank of America, Citigroup, Wells Fargo, Goldman Sachs, U.S. Bancorp, Capital One, PNC Financial Services, Truist Financial.*

## How does JPMorgan Chase compare with its peers on AI and technology?

JPMorgan Chase scores 89 on this site's US AI disclosure index (#6 of 120), third of the nine largest US banks behind Bank of America (97.3) and Citigroup (94.9) and level with Wells Fargo (88.8). The score counts what is on the record, not capability, and outside rankings put JPMorgan first: Evident ranked it top of 50 banks for a fourth consecutive year on October 6, 2026, and Fortune's AIQ 75 placed it first of 75 companies on September 29, 2026, with Bank of America 19th and Citigroup 51st. Three things separate it from named peers. Scale of spend: a 2026 technology budget of about $19.8 billion, against $13.5 billion at Bank of America and more than $10 billion at Wells Fargo. Platform reach: LLM Suite, its own model-agnostic layer over third-party models, had 150,000 weekly users by February 2026, while Citi reports 87%-plus adoption across more than 180,000 people (September 2026) and Goldman gave its assistant to all 46,000 staff in July 2025. Candour on jobs: Jamie Dimon said on July 14, 2026 that AI had cut headcount 30% to 40% in some units. Where it trails: it has no named consumer assistant while Bank of America's Erica passed 3.6 billion interactions (October 2026), and it records 8 use cases in production against 16 at Bank of America and U.S. Bancorp. ([American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens), [Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi), [JPMorgan Chase & Co. (SEC filings)](https://www.sec.gov/Archives/edgar/data/19617/000162828026010693/firmoverview.htm), [Bank of America (PR Newswire)](https://prnewswire.com/news-releases/merrill-and-bank-of-america-private-bank-launch-ai-powered-meeting-journey-302725593.html), [American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo), [JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/2026-company-updates/company-update-chairman-ceo-transcript.pdf), [Citigroup](https://www.citigroup.com/global/news/perspectives/2026/competitive-differentiator-david-griffiths-building-worlds-most-ai-empowered-financial-institution), [American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month), [CNBC](https://www.cnbc.com/2026/07/14/jpm-bank-of-america-citi-bank-earnings-live-updates.html), [Fortune](https://fortune.com/2026/10/01/ai-regulated-industries-bank-of-america-sp-global))

## Where does JPMorgan lead its peers on AI?

- **First on both outside AI rankings.** Evident ranked JPMorgan Chase first of the 50 largest banks for the fourth consecutive year on October 6, 2026, ahead of Capital One and RBC, with Bank of America seventh. Fortune and ServiceNow's AIQ 75 (September 29, 2026) put JPMorgan first of all 75 companies, ahead of BNY (15th), Bank of America (19th), Citigroup (51st), Wells Fargo (53rd) and Capital One (62nd). ([American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens), [Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi), [American Banker](https://americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens))
- **The largest technology budget in the group.** JPMorgan's February 2026 company update guided 2026 technology expense to about $19.8 billion, up 10%, run by more than 63,000 technologists. Bank of America budgets $13.5 billion a year with about $4 billion for new initiatives such as AI, Wells Fargo more than $10 billion with 30,000 technologists, and PNC about $3.5 billion. ([JPMorgan Chase & Co. (SEC filings)](https://www.sec.gov/Archives/edgar/data/19617/000162828026010693/firmoverview.htm), [American Banker](https://www.americanbanker.com/news/chases-lori-beer-is-8-on-the-most-innovative-people-in-finance-ranking), [Bank of America (PR Newswire)](https://prnewswire.com/news-releases/merrill-and-bank-of-america-private-bank-launch-ai-powered-meeting-journey-302725593.html), [American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo), [Banking Dive](https://www.bankingdive.com/news/pnc-new-mobile-banking-app-personalization-agentic-ai/824713/))
- **Most outside coverage and most named AI leaders.** On this site's index JPMorgan has 42 independent sources on its AI, tied with Citigroup for the most in the group against a peer median of 28.5, and 19 named AI and technology leaders, the most of the nine banks (peer median 15), from global CIO Lori Beer to CTO Scot Baldry, who took over the firm's AI program in July 2026. ([American Banker](https://www.americanbanker.com/news/chases-lori-beer-is-8-on-the-most-innovative-people-in-finance-ranking), [Business Insider (Yahoo Finance)](https://finance.yahoo.com/technology/ai/articles/jpmorgan-ai-leadership-getting-reset-093001422.html), [Quartz (Yahoo Finance)](https://finance.yahoo.com/technology/ai/articles/jpmorgan-ai-chief-teresa-heitsenrether-120734852.html))
- **Workforce effect stated in numbers.** JPMorgan is the peer that has put a percentage on AI job cuts: Dimon said on July 14, 2026 that AI had reduced headcount 30% to 40% in some units, after the May 2025 investor day set a goal of about 10% fewer consumer operations staff over five years. Bank of America says it is 'not laying off anybody' (September 2026), and Wells Fargo's CEO speaks of 'tens of thousands of fewer positions' without a unit figure. ([CNBC](https://www.cnbc.com/2026/07/14/jpm-bank-of-america-citi-bank-earnings-live-updates.html), [JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/events/2025/jpmc-2025-investor-day/full-transcript.pdf), [Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159), [CNBC](https://www.cnbc.com/video/2026/08/04/watch-cnbcs-full-interview-with-wells-fargo-ceo-charlie-scharf.html))

## Where does JPMorgan trail its peers on AI?

- **No named consumer assistant.** JPMorgan has no branded AI assistant for retail customers; consumer chief Marianne Lake aims to have a travel agent in pilot before the end of 2026. Bank of America's Erica had 3.6 billion cumulative interactions by October 2026, Wells Fargo's Fargo passed 1 billion in March 2026, and Truist Assist handled more than 12.5 million requests from 2023 to March 2026. ([Banking Dive](https://www.bankingdive.com/news/jpmorgan-chase-lake-agentic-ai-commerce-adoption/822426), [Fortune](https://fortune.com/2026/10/01/ai-regulated-industries-bank-of-america-sp-global), [Wells Fargo (Business Wire)](https://www.businesswire.com/news/home/20260326542274/en/Wells-Fargo-Reaches-Major-Digital-Milestones), [Truist Financial (SEC filing)](https://www.sec.gov/Archives/edgar/data/92230/000009223026000039/ex993-earningsdeck1q26.htm))
- **Fewer use cases in production on the record.** The profile records 8 of JPMorgan's 15 described AI use cases as in production, seventh of nine in the group, against 16 of 18 at Bank of America and at U.S. Bancorp; Dimon's own count is almost 1,000 use cases with about 50 'really important' (July 2026), but few are documented one by one. ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/jpmorgan-chase-jpm-q2-2026-124458999.html), [Bank of America (SEC filings)](https://www.sec.gov/Archives/edgar/data/70858/000007085826000353/bac06302026ex992.htm), [U.S. Bank](https://usbank.com/content/dam/usbank/en/documents/pdfs/about-us-bank/2025-annual-report.pdf))
- **No current return figure for its AI spend.** CFO Jeremy Barnum said on October 13, 2026 that annual AI spend is closer to $700 million, called the earlier $2 billion benefit estimate stale and said benefits are not yet visible in results. Bank of America's CEO said in September 2026 that about 140 implemented AI applications cost $400 million and generate $800 million in benefit. ([Banking Dive](https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870), [Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159))
- **Outside AI agents are blocked, not admitted.** JPMorgan blocks third-party AI agents that log in with customers' credentials and Dimon warned of a 'liability transfer' on October 13, 2026. Morgan Stanley is opening its ShareWorks and Equity Edge stock-plan platforms to clients' own agents through the Model Context Protocol (June 2026), and Bank of America and Capital One co-signed principles for agentic commerce in September 2026. ([CNBC](https://www.cnbc.com/2026/10/13/jpmorgan-ai-agents-account-access.html), [CNBC](https://www.cnbc.com/2026/06/03/ai-agents-morgan-stanley-wealth-management-funnel.html), [Bank of America Newsroom](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/09/global-banks-collaborate-on-principles-for-trusted-agentic-comme.html))

## Where does JPMorgan rank against its peers on AI disclosure?

Scores from the US AI disclosure index of 120 banks (0–100; 45% of the weight on independent coverage). The index measures what each bank has put on the public record and what outside outlets have reported about its AI, not capability or spending; every count is of entries on that bank's profile, each of which cites its sources.

| Bank | Score | Rank | Independent sources | Own disclosures | Use cases in production | Moves, last 12 months | Named AI platform |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [Bank of America](https://www.bankingnewsai.com/banks/bank-of-america) | [97.3](https://www.bankingnewsai.com/banks/ai-index) | #1 of 120 | [37](https://www.bankingnewsai.com/banks/bank-of-america#sources) | [24](https://www.bankingnewsai.com/banks/bank-of-america#sources) | [16 of 18](https://www.bankingnewsai.com/banks/bank-of-america#where) | [34](https://www.bankingnewsai.com/banks/bank-of-america#timeline) | Erica (and EricaAssist) ([Bank of America Newsroom](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2025/08/a-decade-of-ai-innovation--bofa-s-virtual-assistant-erica-surpas.html), [Bank of America Newsroom](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/07/bank-of-america-enhances-ericaassist-with-generative-ai-to-help-.html), [American Banker](https://www.americanbanker.com/news/how-bank-of-americas-erica-does-the-work-of-11-000-people)) |
| [Citigroup](https://www.bankingnewsai.com/banks/citigroup) | [94.9](https://www.bankingnewsai.com/banks/ai-index) | #2 of 120 | [42](https://www.bankingnewsai.com/banks/citigroup#sources) | [19](https://www.bankingnewsai.com/banks/citigroup#sources) | [15 of 20](https://www.bankingnewsai.com/banks/citigroup#where) | [34](https://www.bankingnewsai.com/banks/citigroup#timeline) | Citi Stylus Workspaces ([The Wall Street Journal](https://www.wsj.com/cio-journal/the-ai-superfans-companies-count-on-to-convert-the-skeptics-5b301a90), [Citigroup](https://www.citigroup.com/rcs/citigpa/storage/public/Earnings/Q12026/2026psqtr1rslt.pdf)) |
| [JPMorgan Chase (this page)](https://www.bankingnewsai.com/banks/jpmorgan-chase) | [89](https://www.bankingnewsai.com/banks/ai-index) | #6 of 120 | [43](https://www.bankingnewsai.com/banks/jpmorgan-chase#sources) | [20](https://www.bankingnewsai.com/banks/jpmorgan-chase#sources) | [8 of 15](https://www.bankingnewsai.com/banks/jpmorgan-chase#where) | [32](https://www.bankingnewsai.com/banks/jpmorgan-chase#timeline) | LLM Suite ([American Banker](https://www.americanbanker.com/news/how-jpmorganchase-democratized-employee-access-to-gen-ai), [American Banker](https://www.americanbanker.com/video/wib-2025/driving-ai-use-cases-and-adoption-aligning-business-value-data-readiness-and-risk-management)) |
| [Wells Fargo](https://www.bankingnewsai.com/banks/wells-fargo) | [88.8](https://www.bankingnewsai.com/banks/ai-index) | #7 of 120 | [32](https://www.bankingnewsai.com/banks/wells-fargo#sources) | [15](https://www.bankingnewsai.com/banks/wells-fargo#sources) | [13 of 16](https://www.bankingnewsai.com/banks/wells-fargo#where) | [33](https://www.bankingnewsai.com/banks/wells-fargo#timeline) | Fargo and the Google Cloud agent stack ([Wells Fargo](https://www.wellsfargo.com/assets/pdf/about/investor-relations/earnings/fourth-quarter-2023-financial-results.pdf), [VentureBeat](https://venturebeat.com/business/wells-fargos-ai-assistant-just-crossed-245-million-interactions-with-zero-humans-in-the-loop-and-zero-pii-to-the-llm), [Wells Fargo (Business Wire)](https://www.businesswire.com/news/home/20260326542274/en/Wells-Fargo-Reaches-Major-Digital-Milestones), [American Banker](https://www.americanbanker.com/news/wells-fargo-plans-to-unleash-googles-agentic-ai-bank-wide)) |
| [Capital One](https://www.bankingnewsai.com/banks/capital-one) | [86.9](https://www.bankingnewsai.com/banks/ai-index) | #9 of 120 | [25](https://www.bankingnewsai.com/banks/capital-one#sources) | [45](https://www.bankingnewsai.com/banks/capital-one#sources) | [13 of 13](https://www.bankingnewsai.com/banks/capital-one#where) | [25](https://www.bankingnewsai.com/banks/capital-one#timeline) | Chat Concierge and the in-house agent stack ([Capital One](https://www.capitalone.com/tech/ai/future-of-ai-car-dealerships-shopping), [Capital One](https://www.capitalone.com/tech/ai/applied-ai-research), [American Banker](https://www.americanbanker.com/news/goldman-sachs-capital-one-prep-for-self-driving-ai-agents)) |
| [Truist Financial](https://www.bankingnewsai.com/banks/truist) | [82.6](https://www.bankingnewsai.com/banks/ai-index) | #16 of 120 | [18](https://www.bankingnewsai.com/banks/truist#sources) | [18](https://www.bankingnewsai.com/banks/truist#sources) | [13 of 15](https://www.bankingnewsai.com/banks/truist#where) | [27](https://www.bankingnewsai.com/banks/truist#timeline) | Truist Insights and the 'digital teammates' ([Truist via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202609030730PR_NEWS_USPRX____CL39481-1), [American Banker](https://www.americanbanker.com/news/the-truist-cio-is-34-on-the-most-innovative-people-in-finance-ranking)) |
| [U.S. Bancorp](https://www.bankingnewsai.com/banks/us-bancorp) | [81.3](https://www.bankingnewsai.com/banks/ai-index) | #18 of 120 | [17](https://www.bankingnewsai.com/banks/us-bancorp#sources) | [21](https://www.bankingnewsai.com/banks/us-bancorp#sources) | [16 of 18](https://www.bankingnewsai.com/banks/us-bancorp#where) | [26](https://www.bankingnewsai.com/banks/us-bancorp#timeline) | In-house tools from the AI Center of Excellence ([U.S. Bank](https://www.usbank.com/about-us-bank/news-and-stories/article-library/us-bank-launches-design-assistant-an-ai-solution-to-empower-designers-at-scale.html), [American Banker](https://www.americanbanker.com/news/u-s-bank-gives-embedded-banking-clients-a-gen-ai-assistant), [U.S. Bank](https://www.usbank.com/about-us-bank/news-and-stories/article-library/ai-powered-statement-analyzer-simplifies-payment-services-for-small-businesses.html), [U.S. Bank](https://www.usbank.com/about-us-bank/news-and-stories/article-library/us-bank-launches-ai-driven-cash-forecasting-tool.html)) |
| [Goldman Sachs](https://www.bankingnewsai.com/banks/goldman-sachs) | [79.9](https://www.bankingnewsai.com/banks/ai-index) | #22 of 120 | [39](https://www.bankingnewsai.com/banks/goldman-sachs#sources) | [15](https://www.bankingnewsai.com/banks/goldman-sachs#sources) | [7 of 13](https://www.bankingnewsai.com/banks/goldman-sachs#where) | [28](https://www.bankingnewsai.com/banks/goldman-sachs#timeline) | GS AI Platform and GS AI Assistant ([American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month), [American Banker](https://www.americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance)) |
| [PNC Financial Services](https://www.bankingnewsai.com/banks/pnc) | [68.2](https://www.bankingnewsai.com/banks/ai-index) | #38 of 120 | [17](https://www.bankingnewsai.com/banks/pnc#sources) | [15](https://www.bankingnewsai.com/banks/pnc#sources) | [8 of 14](https://www.bankingnewsai.com/banks/pnc#where) | [24](https://www.bankingnewsai.com/banks/pnc#timeline) | PNC AI factory ([American Banker](https://www.americanbanker.com/news/why-pnc-is-building-its-own-ai-factory), [American Banker](https://www.americanbanker.com/news/pncs-solution-to-rising-ai-costs-build-its-own-ai), [PNC via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202607070807PR_NEWS_USPRX____NE98867-1), [Investing.com](https://uk.investing.com/news/stock-market-news/pnc-at-barclays-conference-growth-ai-and-branch-push-93CH-4868299)) |

## On which parts of the AI record is JPMorgan ahead of or behind its peers?

Each row is one input of the index, counted on the profiles of JPMorgan and the 8 peers that are scored on the same basis. "Place" is JPMorgan's position in the group of 9 (1st = most).

| Component (weight) | JPMorgan | Peer median | Most in the group | Place |
| --- | --- | --- | --- | --- |
| Independent sources (45%) | 43 | 28.5 | [JPMorgan (43)](https://www.bankingnewsai.com/banks/jpmorgan-chase) | 1st of 9 |
| Use cases in production (10%) | 8 | 13 | [BofA (16)](https://www.bankingnewsai.com/banks/bank-of-america) | 7th of 9 |
| Own primary disclosures (10%) | 20 | 18.5 | [Capital One (45)](https://www.bankingnewsai.com/banks/capital-one) | 4th of 9 |
| Dated moves, last 12 months (10%) | 32 | 27.5 | [BofA (34)](https://www.bankingnewsai.com/banks/bank-of-america) | 4th of 9 |
| Disclosed numbers (5%) | 22 | 16 | [BofA (28)](https://www.bankingnewsai.com/banks/bank-of-america) | 2nd of 9 |
| Named AI leaders (5%) | 19 | 15 | [JPMorgan (19)](https://www.bankingnewsai.com/banks/jpmorgan-chase) | 1st of 9 |
| Use cases described (5%) | 15 | 15.5 | [Citi (20)](https://www.bankingnewsai.com/banks/citigroup) | 5th of 9 |

## What has each bank in JPMorgan's peer group disclosed about its AI?

Facts from each bank's profile, cited to the profile's own sources. "Not disclosed" means the bank's public record, as cited on its profile, does not state it.

| Bank | Platform or assistant, as the profile names it | AI leaders named | Headline AI number disclosed | Patents on the record | Open AI roles |
| --- | --- | --- | --- | --- | --- |
| [JPMorgan Chase](https://www.bankingnewsai.com/banks/jpmorgan-chase) | LLM Suite ([American Banker](https://www.americanbanker.com/news/how-jpmorganchase-democratized-employee-access-to-gen-ai), [American Banker](https://www.americanbanker.com/video/wib-2025/driving-ai-use-cases-and-adoption-aligning-business-value-data-readiness-and-risk-management)) | [19, incl. Lori Beer (Global Chief Information Officer)](https://www.bankingnewsai.com/banks/jpmorgan-chase#people) ([American Banker](https://www.americanbanker.com/news/chases-lori-beer-is-8-on-the-most-innovative-people-in-finance-ranking)) | Technology employees: 65,000+ (Oct 1, 2026) ([American Banker](https://www.americanbanker.com/news/2026-the-most-powerful-women-in-banking-5-lori-beer-jpmorganchase)) | 6 patents listed on the profile, e.g. US 2026/0010713 A1 (Generative ML framework producing predictive results on financial transactions) ([Google Patents (USPTO)](https://patents.google.com/patent/US20260010713A1/en)) | [12+ open AI roles (Oct 1, 2026); most in ML & data science](https://www.bankingnewsai.com/banks/jpmorgan-chase#roles) |
| [Bank of America](https://www.bankingnewsai.com/banks/bank-of-america) | Erica (and EricaAssist) ([Bank of America Newsroom](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2025/08/a-decade-of-ai-innovation--bofa-s-virtual-assistant-erica-surpas.html), [Bank of America Newsroom](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/07/bank-of-america-enhances-ericaassist-with-generative-ai-to-help-.html), [American Banker](https://www.americanbanker.com/news/how-bank-of-americas-erica-does-the-work-of-11-000-people)) | [17, incl. Hari Gopalkrishnan (Chief Technology and Information Officer)](https://www.bankingnewsai.com/banks/bank-of-america#people) ([The Wall Street Journal](https://www.wsj.com/articles/the-man-behind-bank-of-americas-13-billion-tech-agenda-3d770a2d), [American Banker](https://www.americanbanker.com/news/bofas-cto-is-12-on-the-most-innovative-people-in-finance-ranking)) | Erica interactions per day: 2 million (Jan 22, 2026) ([American Banker](https://www.americanbanker.com/news/how-bank-of-americas-erica-does-the-work-of-11-000-people)) | 8 patents listed on the profile, e.g. US 12,705,363 B2 (Vulnerability detection and mitigation using artificial intelligence in an electronic environment: Generates a vulnerability attribute for a network device from source data using AI.) ([Google Patents (USPTO)](https://patents.google.com/patent/US12705363B2/en)) | [12+ open AI roles (Oct 1, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/bank-of-america#roles) |
| [Citigroup](https://www.bankingnewsai.com/banks/citigroup) | Citi Stylus Workspaces ([The Wall Street Journal](https://www.wsj.com/cio-journal/the-ai-superfans-companies-count-on-to-convert-the-skeptics-5b301a90), [Citigroup](https://www.citigroup.com/rcs/citigpa/storage/public/Earnings/Q12026/2026psqtr1rslt.pdf)) | [18, incl. Tim Ryan (Head of Technology and Business Enablement)](https://www.bankingnewsai.com/banks/citigroup#people) ([Reuters](https://www.reuters.com/business/finance/citigroup-says-ai-helps-speed-account-openings-systems-upgrades-2026-04-08/)) | Colleagues using AI tools: 80%+ (Apr 14, 2026) ([Citigroup](https://www.citigroup.com/rcs/citigpa/storage/public/Earnings/Q12026/2026psqtr1rslt.pdf)) | 4 patents listed on the profile, e.g. US 12,450,494 B1 (Validating autonomous AI agents using generative AI) ([Google Patents (USPTO)](https://patents.google.com/patent/US12450494B1/en)) | [12+ open AI roles (Oct 1, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/citigroup#roles) |
| [Wells Fargo](https://www.bankingnewsai.com/banks/wells-fargo) | Fargo and the Google Cloud agent stack ([Wells Fargo](https://www.wellsfargo.com/assets/pdf/about/investor-relations/earnings/fourth-quarter-2023-financial-results.pdf), [VentureBeat](https://venturebeat.com/business/wells-fargos-ai-assistant-just-crossed-245-million-interactions-with-zero-humans-in-the-loop-and-zero-pii-to-the-llm), [Wells Fargo (Business Wire)](https://www.businesswire.com/news/home/20260326542274/en/Wells-Fargo-Reaches-Major-Digital-Milestones), [American Banker](https://www.americanbanker.com/news/wells-fargo-plans-to-unleash-googles-agentic-ai-bank-wide)) | [16, incl. Saul Van Beurden (Head of AI)](https://www.bankingnewsai.com/banks/wells-fargo#people) ([Wells Fargo via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202511201615BIZWIRE_USPRX____20251120_BW971693-1), [Bloomberg](https://www.bloomberg.com/news/articles/2026-01-26/wells-fargo-taps-amazon-web-services-executive-to-expand-ai-use)) | Fargo interactions, 2024: 245 million (2024); 336 million since launch at the time (Apr 8, 2025) ([VentureBeat](https://venturebeat.com/business/wells-fargos-ai-assistant-just-crossed-245-million-interactions-with-zero-humans-in-the-loop-and-zero-pii-to-the-llm)) | 6 patents listed on the profile, e.g. US 2026/0087043 A1 (Model-based personal advisor) ([Google Patents (USPTO)](https://patents.google.com/patent/US20260087043A1/en)) | [12+ open AI roles (Sep 24, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/wells-fargo#roles) |
| [Goldman Sachs](https://www.bankingnewsai.com/banks/goldman-sachs) | GS AI Platform and GS AI Assistant ([American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month), [American Banker](https://www.americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance)) | [16, incl. Marco Argenti (Chief Information Officer)](https://www.bankingnewsai.com/banks/goldman-sachs#people) ([CNBC](https://www.cnbc.com/2026/02/06/anthropic-goldman-sachs-ai-model-accounting.html), [American Banker](https://www.americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance)) | Employees with GS AI Assistant: 46,000 (all) (Jul 25, 2025) ([American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month)) | 5 patents listed on the profile, e.g. US 2026/0072655 A1 (Context injection for AI coding assistants) ([Google Patents (USPTO)](https://patents.google.com/patent/US20260072655A1/en)) | [12+ open AI roles (Oct 1, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/goldman-sachs#roles) |
| [U.S. Bancorp](https://www.bankingnewsai.com/banks/us-bancorp) | In-house tools from the AI Center of Excellence ([U.S. Bank](https://www.usbank.com/about-us-bank/news-and-stories/article-library/us-bank-launches-design-assistant-an-ai-solution-to-empower-designers-at-scale.html), [American Banker](https://www.americanbanker.com/news/u-s-bank-gives-embedded-banking-clients-a-gen-ai-assistant), [U.S. Bank](https://www.usbank.com/about-us-bank/news-and-stories/article-library/ai-powered-statement-analyzer-simplifies-payment-services-for-small-businesses.html), [U.S. Bank](https://www.usbank.com/about-us-bank/news-and-stories/article-library/us-bank-launches-ai-driven-cash-forecasting-tool.html)) | [13, incl. Prashant Mehrotra (EVP and Chief AI Officer)](https://www.bankingnewsai.com/banks/us-bancorp#people) ([American Banker](https://www.americanbanker.com/news/benchmarking-ai-adoption-what-u-s-banks-playbook-tells-us), [American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs), [The Wall Street Journal (Deloitte CMO Journal)](https://deloitte.wsj.com/cmo/u-s-bank-chief-ai-officer-on-transformation-if-not-now-when-d6ab3469)) | Operations employees under the new COO: 16,000+ (Mar 26, 2026) ([Business Wire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=600-202603261645BIZWIRE_USPRX____20260326_BW200557-1)) | 7 patents listed on the profile, e.g. US 2024/0144204 A1 (Check fraud detection comparing incoming check image and signature with a reference) ([Google Patents (USPTO)](https://patents.google.com/patent/US20240144204A1/en)) | [12+ open AI roles (Oct 1, 2026); most in AI product & strategy](https://www.bankingnewsai.com/banks/us-bancorp#roles) |
| [Capital One](https://www.bankingnewsai.com/banks/capital-one) | Chat Concierge and the in-house agent stack ([Capital One](https://www.capitalone.com/tech/ai/future-of-ai-car-dealerships-shopping), [Capital One](https://www.capitalone.com/tech/ai/applied-ai-research), [American Banker](https://www.americanbanker.com/news/goldman-sachs-capital-one-prep-for-self-driving-ai-agents)) | [9, incl. Richard Fairbank (Founder, Chairman and CEO)](https://www.bankingnewsai.com/banks/capital-one#people) ([Capital One via SEC EDGAR](https://www.sec.gov/Archives/edgar/data/927628/000119312526124157/d860581dars.pdf)) | Evident AI index rank: #2 of 50 (four editions running) (Oct 6, 2026) ([American Banker](https://www.americanbanker.com/news/jpmorganchase-capital-one-top-ai-ranking-once-again), [American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens)) | 2 patents listed on the profile, e.g. EP4776166A1: Safeguarding user-facing AI models (Published application) ([Google Patents (EPO)](https://patents.google.com/patent/EP4776166A1/en)) | [12+ open AI roles (Oct 1, 2026); most in ML & data science](https://www.bankingnewsai.com/banks/capital-one#roles) |
| [PNC Financial Services](https://www.bankingnewsai.com/banks/pnc) | PNC AI factory ([American Banker](https://www.americanbanker.com/news/why-pnc-is-building-its-own-ai-factory), [American Banker](https://www.americanbanker.com/news/pncs-solution-to-rising-ai-costs-build-its-own-ai), [PNC via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202607070807PR_NEWS_USPRX____NE98867-1), [Investing.com](https://uk.investing.com/news/stock-market-news/pnc-at-barclays-conference-growth-ai-and-branch-push-93CH-4868299)) | [10, incl. Bill Demchak (Chairman and CEO)](https://www.bankingnewsai.com/banks/pnc#people) ([American Banker](https://www.americanbanker.com/news/why-pnc-is-building-its-own-ai-factory), [Bloomberg](https://www.bloomberg.com/news/articles/2026-01-26/how-pnc-became-one-of-the-world-s-biggest-banks)) | AI share of the year-over-year increase in technology spending: ≈ 20% (Jan 16, 2026) ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/news/pnc-financial-services-group-q4-163523838.html)) | 4 patents listed on the profile, e.g. US 2025/0094839 A1 (Applying rules via artificial intelligence for document processing) ([Google Patents (USPTO)](https://patents.google.com/patent/US20250094839A1/en)) | [12+ open AI roles (Oct 1, 2026); most in ML & data science](https://www.bankingnewsai.com/banks/pnc#roles) |
| [Truist Financial](https://www.bankingnewsai.com/banks/truist) | Truist Insights and the 'digital teammates' ([Truist via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202609030730PR_NEWS_USPRX____CL39481-1), [American Banker](https://www.americanbanker.com/news/the-truist-cio-is-34-on-the-most-innovative-people-in-finance-ranking)) | [14, incl. Steve Hagerman (Chief Information Officer)](https://www.bankingnewsai.com/banks/truist#people) ([American Banker](https://www.americanbanker.com/news/the-truist-cio-is-34-on-the-most-innovative-people-in-finance-ranking), [Truist](https://media.truist.com/Steve-Hagerman), [Banking Dive](https://www.bankingdive.com/news/truist-names-jpmorgan-wells-vet-next-cio/723737/)) | AI use cases deployed in 2025: 50+ (Jun 1, 2026) ([American Banker](https://www.americanbanker.com/news/the-truist-cio-is-34-on-the-most-innovative-people-in-finance-ranking)) | 4 patents listed on the profile, e.g. US 12,657,538 B2 (Audio signal processing and dynamic natural-language risk scoring of customer communications) ([Google Patents (USPTO)](https://patents.google.com/patent/US12657538B2/en)) | [12+ open AI roles (Oct 1, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/truist#roles) |

## What are the latest dated moves on the AI record of JPMorgan and its peers?

The two newest dated entries of each bank since Oct 16, 2025, from the timelines of the profiles (which also log filings, results and deals that bear on the AI record), newest first.

| Date | Bank | Move |
| --- | --- | --- |
| Oct 13, 2026 | [Goldman](https://www.bankingnewsai.com/banks/goldman-sachs) | Q3 2026 call: Solomon sets out AI guardrails and compute-supply risk ([Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-goldman-sachs-tops-q3-2026-estimates-as-revenue-rises-93CH-4947164), [American Banker](https://americanbanker.com/news/goldmans-solomon-wants-clear-human-accountability-on-ai)) |
| Oct 13, 2026 | [Wells Fargo](https://www.bankingnewsai.com/banks/wells-fargo) | Q3 2026 call: AI agents in code, marketing, cyber, underwriting ([PYMNTS](https://pymnts.com/earnings/2026/wells-fargo-enhances-banking-capabilities-using-ai-and-digital-assets), [Wells Fargo](https://www.wellsfargo.com/assets/pdf/about/investor-relations/earnings/third-quarter-2026-earnings.pdf)) |
| Oct 13, 2026 | [BofA](https://www.bankingnewsai.com/banks/bank-of-america) | Treasury, FinCEN and OCC impose $1.21 billion in AML and sanctions penalties ([U.S. Department of the Treasury](https://home.treasury.gov/news/press-releases/sb0657), [Office of the Comptroller of the Currency](https://www.occ.gov/news-issuances/news-releases/2026/nr-occ-2026-89.html), [Banking Dive](https://bankingdive.com/news/bofa-fined-1-21-billion-over-aml-bsa-occ-treasury/832915)) |
| Oct 13, 2026 | [JPMorgan](https://www.bankingnewsai.com/banks/jpmorgan-chase) | Q3 2026 call: outside AI agents stay blocked; AI spend put near $700 million ([CNBC](https://www.cnbc.com/2026/10/13/jpmorgan-ai-agents-account-access.html), [Banking Dive](https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870), [American Banker](https://www.americanbanker.com/news/jpmorgan-warns-of-risks-to-consumers-who-rely-on-ai-agents)) |
| Oct 8, 2026 | [Goldman](https://www.bankingnewsai.com/banks/goldman-sachs) | Sneader: new joiners 'are managing agents' ([Bloomberg](https://bloomberg.com/news/articles/2026-10-08/young-bankers-to-manage-ai-agents-from-start-goldman-exec-says)) |
| Oct 7, 2026 | [U.S. Bank](https://www.bankingnewsai.com/banks/us-bancorp) | Venkatachari: from proving AI to industrializing it ([Forbes (Yahoo Finance)](https://finance.yahoo.com/news/u-bank-industrializing-ai-132012524.html)) |
| Oct 6, 2026 | [Capital One](https://www.bankingnewsai.com/banks/capital-one) | Second on the Evident AI index for a fourth year ([American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens), [Banking Dive](https://www.bankingdive.com/news/banks-ai-guardrails-accelerate/832216/)) |
| Oct 6, 2026 | [BofA](https://www.bankingnewsai.com/banks/bank-of-america) | Evident AI Index: seventh, up from tenth ([American Banker](https://americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens)) |
| Oct 6, 2026 | [JPMorgan](https://www.bankingnewsai.com/banks/jpmorgan-chase) | Evident AI Index: first for the fourth consecutive year ([American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens)) |
| Oct 1, 2026 | [Wells Fargo](https://www.bankingnewsai.com/banks/wells-fargo) | Engle: $10 billion technology budget, nearly 200,000 staff with AI tools ([American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo)) |
| Oct 1, 2026 | [Citi](https://www.bankingnewsai.com/banks/citigroup) | Payments chief: no AI model to authorise payments ([American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-women-to-watch-7-debopama-sen-citi)) |
| Sep 29, 2026 | [Capital One](https://www.bankingnewsai.com/banks/capital-one) | Natarajan: cutting latency and token costs with smaller, open-weight models ([Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi)) |
| Sep 29, 2026 | [U.S. Bank](https://www.bankingnewsai.com/banks/us-bancorp) | CFO Insights Report: AI spending running over budget ([U.S. Bank (Business Wire)](https://www.businesswire.com/news/home/20260929120677/en/U.S.-Bank-CFO-Survey-Optimism-Climbing-as-Growth-and-Dealmaking-Gain-Momentum)) |
| Sep 29, 2026 | [Citi](https://www.bankingnewsai.com/banks/citigroup) | Market Guide platform relaunched with AI at Sibos ([Citigroup (Business Wire)](https://secure.businesswire.com/news/home/20260929289110/en/Citi-Investor-Services-Reimagines-Market-Guide-Platform-Harnessing-AI-to-Deliver-Timely-Intelligence-for-Decision-Makers)) |
| Sep 25, 2026 | [PNC](https://www.bankingnewsai.com/banks/pnc) | Head of ATM Banking hired with an AI mandate ([Columbus Business First (bizjournals.com)](https://www.bizjournals.com/columbus/potmsearch/detail/submission/6578669/Mark_Williamson)) |
| Sep 18, 2026 | [Truist](https://www.bankingnewsai.com/banks/truist) | Mid-table on AI-judged reputation ([American Banker](https://www.americanbanker.com/opinion/people-use-ai-to-gauge-banks-reputations-and-its-verdicts-are-harsh)) |
| Sep 16, 2026 | [Truist](https://www.bankingnewsai.com/banks/truist) | Insights scale: 4 million daily sign-ins, 500 insights a year per customer ([The Financial Brand](https://thefinancialbrand.com/news/banking-technology/how-truist-delivers-proactive-insights-to-its-app-and-online-users-199568)) |
| Sep 14, 2026 | [PNC](https://www.bankingnewsai.com/banks/pnc) | Barclays conference: agents at the centre of development, 5–10x ([Investing.com](https://uk.investing.com/news/stock-market-news/pnc-at-barclays-conference-growth-ai-and-branch-push-93CH-4868299)) |

## How does JPMorgan's LLM Suite compare with other big banks' employee AI platforms?

Reach figures are each bank's own and use different units (weekly users, active users, adoption rate, access), so they rank disclosure, not quality.

| Bank | Platform | Models behind it | Reach disclosed | Date |
| --- | --- | --- | --- | --- |
| JPMorgan Chase | LLM Suite, a proprietary abstraction layer, with more than 200 applications built on it | Third-party models (OpenAI, Anthropic and others) swapped in and out | 0 to 200,000 onboarded users in eight months; 150,000 weekly users who estimate about four hours saved a week | June 2025; February 2026 ([American Banker](https://www.americanbanker.com/news/how-jpmorganchase-democratized-employee-access-to-gen-ai), [JPMorganChase](https://www.jpmorganchase.com/about/technology/blog/llmsuite-ab-award), [JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/2026-company-updates/company-update-chairman-ceo-transcript.pdf)) |
| Bank of America | General-purpose AI tools plus Erica-based employee agents; Orchestra routes tasks between models | Approved open-weight models on its own GPUs for simple tasks, proprietary models for harder reasoning | About 200,000 active users and 400,000-plus prompts a day; 114 live generative-AI use cases | June 2026; October 2026 ([Bank of America (SEC filings)](https://www.sec.gov/Archives/edgar/data/70858/000007085826000353/bac06302026ex992.htm), [Fortune](https://fortune.com/2026/10/01/ai-regulated-industries-bank-of-america-sp-global)) |
| Citigroup | Citi Stylus Workspaces and Arc, an enterprise agent platform | Google Gemini and Anthropic Claude inside Stylus Workspaces | More than 180,000 people, 87%-plus adoption, 65 million-plus interactions | September 2026 ([Citigroup](https://www.citigroup.com/global/news/perspectives/2026/competitive-differentiator-david-griffiths-building-worlds-most-ai-empowered-financial-institution), [Banking Dive](https://bankingdive.com/news/citi-agentic-AI-tools-stylus-workspaces/760868), [CIO Dive](https://www.ciodive.com/news/citi-launches-arc-scale-ai-agents/819113/)) |
| Wells Fargo | Google Cloud Agentspace, Gemini Deep Research and NotebookLM; Microsoft 365 Copilot | Google and Microsoft | Agent rollout to all 215,000 employees from August 2025; nearly 200,000 staff with AI tools | August 2025; October 2026 ([American Banker](https://www.americanbanker.com/news/wells-fargo-plans-to-unleash-googles-agentic-ai-bank-wide), [American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo)) |
| Goldman Sachs | GS AI Platform and GS AI Assistant | GPT, Gemini and Claude choices | All 46,000 employees; more than a million prompts a month | July 2025 ([American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month)) |
| Capital One | In-house generative models and multi-agent workflows on AWS | Models customised from open-source LLMs; training set above 20 trillion tokens | No employee reach figure published | 2026 ([Capital One](https://www.capitalone.com/digital/gai-transparency/), [AWS](https://aws.amazon.com/solutions/case-studies/capital-one-all-in-on-aws/)) |
| U.S. Bancorp | Purpose-built tools from its AI Center of Excellence; internal AI marketplace | Proprietary and open-source models plus OpenAI, Anthropic and Google; GitHub Copilot, Cognition and Claude Code for engineers | 70%-75% of engineers trained and using the tools within three months | June 2026 ([American Banker](https://www.americanbanker.com/news/u-s-banks-dilip-venkatachari-is-15-on-the-most-innovative-people-in-finance-ranking), [American Banker](https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs)) |

## How does JPMorgan's technology and AI spending compare with its peers'?

Technology budgets are total spend, not AI; AI-specific figures are rarer and are each executive's own estimate.

| Bank | Technology budget | AI spend or return disclosed | Date |
| --- | --- | --- | --- |
| JPMorgan Chase | About $19.8 billion in 2026, up 10% | AI spend 'closer to $700 million' a year; earlier $2 billion benefit estimate called stale | February and October 2026 ([JPMorgan Chase & Co. (SEC filings)](https://www.sec.gov/Archives/edgar/data/19617/000162828026010693/firmoverview.htm), [Banking Dive](https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870)) |
| Bank of America | $13.5 billion a year, about $4 billion for new initiatives such as AI | About 140 AI applications cost $400 million and generate $800 million in benefit; AI expense budget expected to double in 2027 | March and September 2026 ([Bank of America (PR Newswire)](https://prnewswire.com/news-releases/merrill-and-bank-of-america-private-bank-launch-ai-powered-meeting-journey-302725593.html), [Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159)) |
| Wells Fargo | More than $10 billion; 30,000 technologists | Not broken out; CEO says 'significant management time and resources' go to AI | October 2026 ([American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo), [PYMNTS](https://pymnts.com/earnings/2026/wells-fargo-enhances-banking-capabilities-using-ai-and-digital-assets)) |
| PNC | About $3.5 billion, rising about 10% in 2026 | AI about 20% of the year-over-year increase; building its own 'AI factory' to cut token costs | January and June 2026 ([Banking Dive](https://www.bankingdive.com/news/pnc-new-mobile-banking-app-personalization-agentic-ai/824713/), [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/news/pnc-financial-services-group-q4-163523838.html), [American Banker](https://www.americanbanker.com/news/why-pnc-is-building-its-own-ai-factory)) |
| Citigroup | Not published on the profile | AI-assisted code reviews free about 100,000 hours of engineering capacity a week | May 2026 ([Citigroup](https://citigroup.com/rcs/citigpa/storage/public/investor-day/citi-ID26-full-event-transcript.pdf)) |
| Goldman Sachs | Not published on the profile | Devin pilots produced up to 20% developer efficiency gains, per the CIO | June 2026 ([American Banker](https://americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance)) |

## What have JPMorgan and its peers said about AI and headcount?

What each bank's leaders have said on the record; headcounts are the banks' own.

| Bank | What leaders said | Headcount or scale | Date |
| --- | --- | --- | --- |
| JPMorgan Chase | AI cut headcount 30% to 40% in some units; most affected staff offered other roles; 'huge redeployment plans' | Goal of about 10% fewer consumer operations staff over five years (May 2025) | July 14, 2026 ([CNBC](https://www.cnbc.com/2026/07/14/jpm-bank-of-america-citi-bank-earnings-live-updates.html), [CNBC](https://www.cnbc.com/2026/02/24/jpm-ceo-jamie-dimon-ai-reshaping-workforce-redeployment.html), [JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/events/2025/jpmc-2025-investor-day/full-transcript.pdf)) |
| Bank of America | 'We're not laying off anybody'; headcount easing through attrition | From 213,000 to 209,000 | September 2026 ([Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159)) |
| Wells Fargo | Automating roles will mean 'tens of thousands of fewer positions' | 197,000 at mid-2026 after 24 straight quarterly declines | July and August 2026 ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/wells-fargo-wfc-q2-2026-194712683.html), [CNBC](https://www.cnbc.com/video/2026/08/04/watch-cnbcs-full-interview-with-wells-fargo-ceo-charlie-scharf.html)) |
| Citigroup | AI 'will take some jobs away' (Fraser, January 2026) | 219,000, about 7,000 fewer than at end-2025; over $800 million of severance year to date | July 2026 ([Fortune](https://fortune.com/2026/01/27/citigroup-ceo-jane-fraser-employees-trained-reinvent-themselves-with-ai-before-tech-changes-roles-forever), [Citigroup](https://www.citigroup.com/rcs/citigpa/storage/public/2026psqtr2-transcript.pdf), [eFinancialCareers](https://efinancialcareers.com/news/citi-has-quietly-cut-7-000-jobs-this-year-what-about-the-other-9-000)) |
| Goldman Sachs | Not 'growing our human capital footprint quite the same way'; AI 'will not replace' its people | All 46,000 employees have the GS AI Assistant | July 2026 ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/goldman-sachs-gs-q2-2026-194711997.html), [American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month)) |

## How does JPMorgan's customer-facing AI compare with other banks' assistants?

JPMorgan's customer AI is built around tools and controls rather than a branded chatbot; peers publish assistant volumes in different units.

| Bank | Customer-facing AI | Scale disclosed | Date |
| --- | --- | --- | --- |
| JPMorgan Chase | No branded assistant; Smart Cash (moves cash between checking and brokerage) in a targeted pilot; consumer travel agent targeted for pilot by end-2026; outside agents using customer credentials blocked | Smart Cash aimed at a very small subset of clients | June and October 2026 ([Banking Dive](https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870), [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/jpmorgan-chase-co-q1-earnings-145003274.html), [Banking Dive](https://www.bankingdive.com/news/jpmorgan-chase-lake-agentic-ai-commerce-adoption/822426), [CNBC](https://www.cnbc.com/2026/10/13/jpmorgan-ai-agents-account-access.html)) |
| Bank of America | Erica in the app; EricaAssist for about 18,000 service employees | 3.6 billion cumulative interactions; 2 million a day | January and October 2026 ([Fortune](https://fortune.com/2026/10/01/ai-regulated-industries-bank-of-america-sp-global), [American Banker](https://www.americanbanker.com/news/how-bank-of-americas-erica-does-the-work-of-11-000-people), [Banking Dive](https://bankingdive.com/news/bank-of-america-generative-ai-erica-assist-customer-service/825839)) |
| Wells Fargo | Fargo on Google's conversational AI, personal data kept away from the LLM | More than 1 billion interactions in under three years | March 2026 ([Wells Fargo (Business Wire)](https://www.businesswire.com/news/home/20260326542274/en/Wells-Fargo-Reaches-Major-Digital-Milestones), [VentureBeat](https://venturebeat.com/business/wells-fargos-ai-assistant-just-crossed-245-million-interactions-with-zero-humans-in-the-loop-and-zero-pii-to-the-llm)) |
| U.S. Bancorp | Smart Assistant, bilingual and voice-capable | Used 2.5 million times a month | 2025 annual report ([U.S. Bank](https://usbank.com/content/dam/usbank/en/documents/pdfs/about-us-bank/2025-annual-report.pdf)) |
| Truist | Truist Assist chatbot | More than 12.5 million requests since 2023, over 9 million handled end to end by AI | March 2026 ([Truist Financial (SEC filing)](https://www.sec.gov/Archives/edgar/data/92230/000009223026000039/ex993-earningsdeck1q26.htm)) |
| Capital One | Eno in the app, online, by text and email | No usage figure published | 2026 ([Capital One](https://www.capitalone.com/digital/tools/eno/)) |
| Citigroup | Citi Sky, an AI wealth adviser for Citigold clients built with Google Cloud and DeepMind | Phased rollout from summer 2026 | April 2026 ([Citigroup (PR Newswire)](https://www.prnewswire.com/news-releases/citi-wealth-unveils-citi-sky--an-ai-powered-member-of-the-citi-wealth-team-built-using-google-cloud-and-google-deepmind-technologies-302749822.html)) |

## Which banks are JPMorgan's peers, and why these?

JPMorgan Chase is compared here with Bank of America, Citigroup, Wells Fargo, Goldman Sachs, U.S. Bancorp, Capital One, PNC Financial Services and Truist Financial: the US banks on this site nearest to it in business model (universal bank) and assets on the Federal Reserve's large-bank list. JPMorgan Chase is classed as a universal bank in the Northeast.

## Common questions

### Is JPMorgan Chase better than Bank of America at AI?

The record cannot settle capability. Outside rankings favour JPMorgan: Evident placed it first and Bank of America seventh of 50 banks (October 2026), and Fortune's AIQ 75 ranked them first and 19th. This site's disclosure index puts Bank of America ahead, 97.3 to 89, because Bank of America has documented more use cases in production (16 against 8) and publishes more numbers, including Erica's 3.6 billion interactions and a $400 million cost against $800 million of benefit for about 140 AI applications. ([American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens), [Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi), [Fortune](https://fortune.com/2026/10/01/ai-regulated-industries-bank-of-america-sp-global), [Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159))

### Does JPMorgan have an AI chatbot like Bank of America's Erica?

Not a branded one. JPMorgan's generative AI is aimed first at employees through LLM Suite, with 150,000 weekly users in February 2026. For customers it is piloting Smart Cash, which moves money between checking and brokerage for yield, and consumer chief Marianne Lake aims to have a travel agent in pilot before the end of 2026. Erica has been in Bank of America's app since 2018 and handles about 2 million interactions a day. ([JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/2026-company-updates/company-update-chairman-ceo-transcript.pdf), [Banking Dive](https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870), [Banking Dive](https://www.bankingdive.com/news/jpmorgan-chase-lake-agentic-ai-commerce-adoption/822426), [Bank of America Newsroom](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2025/08/a-decade-of-ai-innovation--bofa-s-virtual-assistant-erica-surpas.html), [American Banker](https://www.americanbanker.com/news/how-bank-of-americas-erica-does-the-work-of-11-000-people))

### How does JPMorgan's technology spending compare with other banks'?

It is the largest disclosed. JPMorgan guided 2026 technology expense to about $19.8 billion, up 10%. Bank of America spends $13.5 billion a year, Wells Fargo more than $10 billion and PNC about $3.5 billion. On AI specifically, JPMorgan's CFO put annual spend closer to $700 million in October 2026, while Bank of America's CEO said about 140 AI applications cost $400 million and expects the AI budget to double in 2027. ([JPMorgan Chase & Co. (SEC filings)](https://www.sec.gov/Archives/edgar/data/19617/000162828026010693/firmoverview.htm), [Banking Dive](https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870), [Bank of America (PR Newswire)](https://prnewswire.com/news-releases/merrill-and-bank-of-america-private-bank-launch-ai-powered-meeting-journey-302725593.html), [American Banker](https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo), [Banking Dive](https://www.bankingdive.com/news/pnc-new-mobile-banking-app-personalization-agentic-ai/824713/), [Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159))

### How does JPMorgan compare with Citigroup on AI?

Both run their own employee platforms over third-party models and both have 42 independent sources on this site's index. Citi reports adoption more often: 87%-plus of more than 180,000 people and 65 million-plus interactions by September 2026, plus Arc for agents and Citi Sky for Citigold clients. JPMorgan reports weekly users (150,000) and a larger budget, and ranks far higher outside: first on Evident and Fortune's AIQ 75, where Citi was 51st. ([Citigroup](https://www.citigroup.com/global/news/perspectives/2026/competitive-differentiator-david-griffiths-building-worlds-most-ai-empowered-financial-institution), [CIO Dive](https://www.ciodive.com/news/citi-launches-arc-scale-ai-agents/819113/), [Citigroup (PR Newswire)](https://www.prnewswire.com/news-releases/citi-wealth-unveils-citi-sky--an-ai-powered-member-of-the-citi-wealth-team-built-using-google-cloud-and-google-deepmind-technologies-302749822.html), [JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/2026-company-updates/company-update-chairman-ceo-transcript.pdf), [Fortune](http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi), [American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens))

### Why is JPMorgan first on Evident but third in its group on this site's index?

They measure different things. Evident scores talent, innovation, leadership and transparency and ranked JPMorgan first of 50 banks for a fourth year on October 6, 2026. This site's index scores what is on the public record, weighting independent coverage at 45% and documented use cases, disclosures, moves and numbers for the rest. JPMorgan leads the group on outside coverage and named leaders but documents fewer use cases in production than Bank of America or Citigroup. ([American Banker](https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/jpmorgan-chase-jpm-q2-2026-124458999.html))

### Has AI cut more jobs at JPMorgan than at other banks?

JPMorgan is the bank that has put a percentage on it: Dimon said on July 14, 2026 that AI had reduced headcount 30% to 40% in some units, with most affected staff offered other roles. Wells Fargo's headcount fell to 197,000 by mid-2026 and its CEO expects 'tens of thousands' fewer positions; Citigroup was at 219,000 with over $800 million of severance; Bank of America says it is easing headcount through attrition and not laying people off. ([CNBC](https://www.cnbc.com/2026/07/14/jpm-bank-of-america-citi-bank-earnings-live-updates.html), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/wells-fargo-wfc-q2-2026-194712683.html), [CNBC](https://www.cnbc.com/video/2026/08/04/watch-cnbcs-full-interview-with-wells-fargo-ceo-charlie-scharf.html), [Citigroup](https://www.citigroup.com/rcs/citigpa/storage/public/2026psqtr2-transcript.pdf), [Banking Dive](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159))

### How does JPMorgan compare with Goldman Sachs on AI?

Goldman is smaller and narrower: it gave its GS AI Assistant to all 46,000 employees in July 2025, embedded Anthropic engineers to co-build agents for trade accounting and onboarding in February 2026, and its CIO cites up to 20% developer efficiency from Devin. JPMorgan's platform reaches more people (150,000 weekly users), its budget is larger, and both were early users of Anthropic's Mythos for cyber defence in April 2026. ([American Banker](https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month), [CNBC](https://www.cnbc.com/2026/02/06/anthropic-goldman-sachs-ai-model-accounting.html), [American Banker](https://americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance), [JPMorganChase](https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/2026-company-updates/company-update-chairman-ceo-transcript.pdf), [Anthropic](https://www.anthropic.com/glasswing), [Bloomberg](https://www.bloomberg.com/news/articles/2026-04-13/goldman-is-using-mythos-working-with-anthropic-on-cyber-risks))

## Peers on this site

- [Bank of America AI strategy](https://www.bankingnewsai.com/banks/bank-of-america) · [vs peers](https://www.bankingnewsai.com/banks/bank-of-america/vs-peers)
- [Citigroup AI strategy](https://www.bankingnewsai.com/banks/citigroup) · [vs peers](https://www.bankingnewsai.com/banks/citigroup/vs-peers)
- [Wells Fargo AI strategy](https://www.bankingnewsai.com/banks/wells-fargo) · [vs peers](https://www.bankingnewsai.com/banks/wells-fargo/vs-peers)
- [Goldman Sachs AI strategy](https://www.bankingnewsai.com/banks/goldman-sachs) · [vs peers](https://www.bankingnewsai.com/banks/goldman-sachs/vs-peers)
- [U.S. Bancorp AI strategy](https://www.bankingnewsai.com/banks/us-bancorp) · [vs peers](https://www.bankingnewsai.com/banks/us-bancorp/vs-peers)
- [Capital One AI strategy](https://www.bankingnewsai.com/banks/capital-one) · [vs peers](https://www.bankingnewsai.com/banks/capital-one/vs-peers)
- [PNC Financial Services AI strategy](https://www.bankingnewsai.com/banks/pnc) · [vs peers](https://www.bankingnewsai.com/banks/pnc/vs-peers)
- [Truist Financial AI strategy](https://www.bankingnewsai.com/banks/truist) · [vs peers](https://www.bankingnewsai.com/banks/truist/vs-peers)

## Sources

1. JPMorganChase still tops AI ranking as big-bank lead widens — American Banker, Oct 6, 2026. https://www.americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens
2. How bottom-line-focused financial firms are finding ROI in AI — Fortune, Sep 29, 2026. http://fortune.com/2026/09/29/how-banks-are-using-ai-agents-copilots-roi
3. 2026 Company Update presentation slides (Form 8-K, Exhibit 99.2) — JPMorgan Chase & Co. (SEC filings), Feb 23, 2026. https://www.sec.gov/Archives/edgar/data/19617/000162828026010693/firmoverview.htm
4. Merrill and Bank of America Private Bank Launch AI-Powered Meeting Journey — Bank of America (PR Newswire), Mar 26, 2026. https://prnewswire.com/news-releases/merrill-and-bank-of-america-private-bank-launch-ai-powered-meeting-journey-302725593.html
5. The Most Powerful Women in Banking, #11, Bridget Engle, Wells Fargo — American Banker, Oct 1, 2026. https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-11-bridget-engle-wells-fargo
6. 2026 Company Update Transcript - Chairman and CEO Q&A — JPMorganChase, Feb 25, 2026. https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/2026-company-updates/company-update-chairman-ceo-transcript.pdf
7. A Competitive Differentiator: David Griffiths on Building the World's Most AI-empowered Financial Institution — Citigroup, Sep 22, 2026. https://www.citigroup.com/global/news/perspectives/2026/competitive-differentiator-david-griffiths-building-worlds-most-ai-empowered-financial-institution
8. Goldman Sachs staff now write a million gen AI prompts a month — American Banker, Jul 25, 2025. https://www.americanbanker.com/news/goldman-sachs-staff-now-write-a-million-gen-ai-prompts-a-month
9. Bank earnings takeaways: from Goldman Sachs' SpaceX IPO fees to JPMorgan's AI job cuts — CNBC, Jul 14, 2026. https://www.cnbc.com/2026/07/14/jpm-bank-of-america-citi-bank-earnings-live-updates.html
10. AI in regulated industries: BofA and S&P on the huge gains to be had, and the risks of rushing in — Fortune, Oct 1, 2026. https://fortune.com/2026/10/01/ai-regulated-industries-bank-of-america-sp-global
11. JPMorganChase still tops AI ranking as big-bank lead widens — American Banker, Oct 6, 2026. https://americanbanker.com/news/jpmorganchase-still-tops-ai-ranking-as-big-bank-lead-widens
12. Lori Beer is turning JPMorganChase into an AI-native bank, and she's got $20 billion to do it — American Banker, Jun 1, 2026. https://www.americanbanker.com/news/chases-lori-beer-is-8-on-the-most-innovative-people-in-finance-ranking
13. PNC's new mobile banking app built on personalization — Banking Dive, Jul 8, 2026. https://www.bankingdive.com/news/pnc-new-mobile-banking-app-personalization-agentic-ai/824713/
14. JPMorgan's AI leadership is getting a reset. These are the key players. — Business Insider (Yahoo Finance), Jul 27, 2026. https://finance.yahoo.com/technology/ai/articles/jpmorgan-ai-leadership-getting-reset-093001422.html
15. JPMorgan AI chief Teresa Heitsenrether retiring in 2026 — Quartz (Yahoo Finance), Jul 2, 2026. https://finance.yahoo.com/technology/ai/articles/jpmorgan-ai-chief-teresa-heitsenrether-120734852.html
16. 2025 Investor Day Transcript - Full Transcript — JPMorganChase, May 19, 2025. https://www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/events/2025/jpmc-2025-investor-day/full-transcript.pdf
17. Bank of America plans to double AI budget next year — Banking Dive, Sep 23, 2026. https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159
18. Watch CNBC's full interview with Wells Fargo CEO Charlie Scharf — CNBC, Aug 4, 2026. https://www.cnbc.com/video/2026/08/04/watch-cnbcs-full-interview-with-wells-fargo-ceo-charlie-scharf.html
19. JPMorgan's Lake sees longer road to agentic commerce adoption — Banking Dive, Jun 10, 2026. https://www.bankingdive.com/news/jpmorgan-chase-lake-agentic-ai-commerce-adoption/822426
20. Wells Fargo Reaches Major Digital Milestones — Wells Fargo (Business Wire), Mar 26, 2026. https://www.businesswire.com/news/home/20260326542274/en/Wells-Fargo-Reaches-Major-Digital-Milestones
21. Exhibit 99.3: First quarter 2026 earnings presentation (Form 8-K) — Truist Financial (SEC filing), Apr 17, 2026. https://www.sec.gov/Archives/edgar/data/92230/000009223026000039/ex993-earningsdeck1q26.htm
22. JPMorgan Chase (JPM) Q2 2026 Earnings Call Transcript — The Motley Fool (Yahoo Finance), Jul 22, 2026. https://finance.yahoo.com/markets/stocks/articles/jpmorgan-chase-jpm-q2-2026-124458999.html
23. Second Quarter 2026 Financial Results presentation (Form 8-K, Exhibit 99.2) — Bank of America (SEC filings), Jul 14, 2026. https://www.sec.gov/Archives/edgar/data/70858/000007085826000353/bac06302026ex992.htm
24. U.S. Bancorp Annual Report 2025 — U.S. Bank, Feb 23, 2026. https://usbank.com/content/dam/usbank/en/documents/pdfs/about-us-bank/2025-annual-report.pdf
25. JPMorgan CEO Dimon warns customers of 'liability transfer' with AI — Banking Dive, Oct 13, 2026. https://www.bankingdive.com/news/jpmorgan-dimon-ai-agents-bank-customers-liability-transfer/832870
26. JPMorgan Chase blocks outside AI agents like Muse, Instinct from directly accessing accounts — CNBC, Oct 13, 2026. https://www.cnbc.com/2026/10/13/jpmorgan-ai-agents-account-access.html
27. Morgan Stanley will soon open its trillion-dollar wealth management funnel to AI agents — CNBC, Jun 3, 2026. https://www.cnbc.com/2026/06/03/ai-agents-morgan-stanley-wealth-management-funnel.html
28. Global Banks Collaborate on Principles for Trusted Agentic Commerce — Bank of America Newsroom, Sep 22, 2026. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/09/global-banks-collaborate-on-principles-for-trusted-agentic-comme.html
29. A Decade of AI Innovation: BofA's Virtual Assistant Erica Surpasses 3 Billion Client Interactions — Bank of America Newsroom, Aug 1, 2025. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2025/08/a-decade-of-ai-innovation--bofa-s-virtual-assistant-erica-surpas.html
30. Bank of America Enhances EricaAssist with Generative AI — Bank of America Newsroom, Jul 21, 2026. https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/07/bank-of-america-enhances-ericaassist-with-generative-ai-to-help-.html
31. How Bank of America's Erica does the work of 11,000 people — American Banker, Jan 22, 2026. https://www.americanbanker.com/news/how-bank-of-americas-erica-does-the-work-of-11-000-people
32. The AI Superfans Companies Count On to Convert the Skeptics — The Wall Street Journal, Jul 8, 2026. https://www.wsj.com/cio-journal/the-ai-superfans-companies-count-on-to-convert-the-skeptics-5b301a90
33. Earnings Results Presentation, First Quarter 2026 — Citigroup, Apr 14, 2026. https://www.citigroup.com/rcs/citigpa/storage/public/Earnings/Q12026/2026psqtr1rslt.pdf
34. How JPMorganChase democratized employee access to gen AI — American Banker, May 22, 2025. https://www.americanbanker.com/news/how-jpmorganchase-democratized-employee-access-to-gen-ai
35. Driving AI Use Cases and Adoption (Women in Banking 2025 session) — American Banker, Oct 21, 2025. https://www.americanbanker.com/video/wib-2025/driving-ai-use-cases-and-adoption-aligning-business-value-data-readiness-and-risk-management
36. 4Q23 Financial Results — Wells Fargo, Jan 11, 2024. https://www.wellsfargo.com/assets/pdf/about/investor-relations/earnings/fourth-quarter-2023-financial-results.pdf
37. Wells Fargo's AI assistant just crossed 245 million interactions – no human handoffs, no sensitive data exposed — VentureBeat, Apr 8, 2025. https://venturebeat.com/business/wells-fargos-ai-assistant-just-crossed-245-million-interactions-with-zero-humans-in-the-loop-and-zero-pii-to-the-llm
38. Wells Fargo plans to unleash Google's agentic AI bank-wide — American Banker, Aug 5, 2025. https://www.americanbanker.com/news/wells-fargo-plans-to-unleash-googles-agentic-ai-bank-wide
39. AI for Car Dealerships: Smarter Car Shopping — Capital One, Mar 5, 2025. https://www.capitalone.com/tech/ai/future-of-ai-car-dealerships-shopping
40. Capital One's Applied AI research — Capital One, Nov 20, 2025. https://www.capitalone.com/tech/ai/applied-ai-research
41. Goldman Sachs, Capital One prep for self-driving AI agents — American Banker, Feb 20, 2025. https://www.americanbanker.com/news/goldman-sachs-capital-one-prep-for-self-driving-ai-agents
42. Truist delivers 2 billion AI-powered proactive insights — Truist via FT Markets, Sep 3, 2026. https://markets.ft.com/data/announce/detail?dockey=600-202609030730PR_NEWS_USPRX____CL39481-1
43. Steve Hagerman's agentic vision for Truist's future — American Banker, Jun 1, 2026. https://www.americanbanker.com/news/the-truist-cio-is-34-on-the-most-innovative-people-in-finance-ranking
44. U.S. Bank launches Design Assistant, an AI solution to empower designers at scale — U.S. Bank, Mar 30, 2026. https://www.usbank.com/about-us-bank/news-and-stories/article-library/us-bank-launches-design-assistant-an-ai-solution-to-empower-designers-at-scale.html
45. U.S. Bank gives embedded banking clients a gen AI assistant — American Banker, Jan 15, 2026. https://www.americanbanker.com/news/u-s-bank-gives-embedded-banking-clients-a-gen-ai-assistant
46. AI-powered Statement Analyzer simplifies payment services for small businesses — U.S. Bank, May 26, 2026. https://www.usbank.com/about-us-bank/news-and-stories/article-library/ai-powered-statement-analyzer-simplifies-payment-services-for-small-businesses.html
47. U.S. Bank launches AI-driven cash forecasting tool — U.S. Bank, Nov 18, 2025. https://www.usbank.com/about-us-bank/news-and-stories/article-library/us-bank-launches-ai-driven-cash-forecasting-tool.html
48. Marco Argenti gives Goldman Sachs coders an AI helper — American Banker, Jun 1, 2026. https://www.americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance
49. Why PNC is building its own 'AI factory' — American Banker, Jun 11, 2026. https://www.americanbanker.com/news/why-pnc-is-building-its-own-ai-factory
50. PNC's solution to rising AI costs: build its own AI — American Banker, Jun 12, 2026. https://www.americanbanker.com/news/pncs-solution-to-rising-ai-costs-build-its-own-ai
51. PNC's New Mobile App Delivers an Intuitive, Personalized Experience to Help Clients Seamlessly Manage Their Day-to-Day Financial Lives — PNC via FT Markets, Jul 7, 2026. https://markets.ft.com/data/announce/detail?dockey=600-202607070807PR_NEWS_USPRX____NE98867-1
52. PNC at Barclays conference: growth, AI and branch push (transcript) — Investing.com, Sep 14, 2026. https://uk.investing.com/news/stock-market-news/pnc-at-barclays-conference-growth-ai-and-branch-push-93CH-4868299
53. The Most Powerful Women in Banking, #5, Lori Beer, JPMorganChase — American Banker, Oct 1, 2026. https://www.americanbanker.com/news/2026-the-most-powerful-women-in-banking-5-lori-beer-jpmorganchase
54. US20260010713A1 - Generative machine learning framework generating predictive results — Google Patents (USPTO), Jan 8, 2026. https://patents.google.com/patent/US20260010713A1/en
55. The Man Behind Bank of America's $13 Billion Tech Agenda — The Wall Street Journal, Aug 20, 2025. https://www.wsj.com/articles/the-man-behind-bank-of-americas-13-billion-tech-agenda-3d770a2d
56. Bank of America's CTO champions a disciplined approach to AI — American Banker, Jun 1, 2026. https://www.americanbanker.com/news/bofas-cto-is-12-on-the-most-innovative-people-in-finance-ranking
57. US 12,705,363 B2: Vulnerability detection and mitigation using artificial intelligence in an electronic environment (Bank of America Corporation) — Google Patents (USPTO), Aug 11, 2026. https://patents.google.com/patent/US12705363B2/en
58. Citigroup says AI helps speed account openings and systems upgrades — Reuters, Apr 8, 2026. https://www.reuters.com/business/finance/citigroup-says-ai-helps-speed-account-openings-systems-upgrades-2026-04-08/
59. US12450494B1 - Validating autonomous artificial intelligence (AI) agents using generative AI — Google Patents (USPTO), Oct 21, 2025. https://patents.google.com/patent/US12450494B1/en
60. Wells Fargo Names Saul Van Beurden to Lead Artificial Intelligence — Wells Fargo via FT Markets, Nov 20, 2025. https://markets.ft.com/data/announce/detail?dockey=600-202511201615BIZWIRE_USPRX____20251120_BW971693-1
61. Wells Fargo Taps Amazon Web Services Executive to Expand AI Use — Bloomberg, Jan 26, 2026. https://www.bloomberg.com/news/articles/2026-01-26/wells-fargo-taps-amazon-web-services-executive-to-expand-ai-use
62. US 2026/0087043 A1: Model-based personal advisor system — Google Patents (USPTO), Sep 23, 2025. https://patents.google.com/patent/US20260087043A1/en
63. Goldman Sachs taps Anthropic's Claude to automate accounting, compliance roles — CNBC, Feb 6, 2026. https://www.cnbc.com/2026/02/06/anthropic-goldman-sachs-ai-model-accounting.html
64. US20260072655A1: Context injection for artificial intelligence (AI) coding assistants — Google Patents (USPTO), Mar 12, 2026. https://patents.google.com/patent/US20260072655A1/en
65. Benchmarking AI adoption: What U.S. Bank's playbook tells us — American Banker, Sep 2, 2026. https://www.americanbanker.com/news/benchmarking-ai-adoption-what-u-s-banks-playbook-tells-us
66. Beyond token-maxing: How U.S. Bank AI chief navigates costs — American Banker, Jul 30, 2026. https://www.americanbanker.com/news/beyond-token-maxing-how-u-s-bank-ai-chief-navigates-costs
67. U.S. Bank Chief AI Officer on Transformation: 'If Not Now, When?' — The Wall Street Journal (Deloitte CMO Journal), May 14, 2026. https://deloitte.wsj.com/cmo/u-s-bank-chief-ai-officer-on-transformation-if-not-now-when-d6ab3469
68. U.S. Bancorp Announces Leadership Changes in Its Operations Function — Business Wire via FT Markets, Mar 26, 2026. https://markets-data-api-proxy.ft.com/data/announce/full?dockey=600-202603261645BIZWIRE_USPRX____20260326_BW200557-1
69. US20240144204A1 - Systems and methods for check fraud detection — Google Patents (USPTO), May 2, 2024. https://patents.google.com/patent/US20240144204A1/en
70. Annual report and shareholder letter (filed March 2026) — Capital One via SEC EDGAR, Mar 25, 2026. https://www.sec.gov/Archives/edgar/data/927628/000119312526124157/d860581dars.pdf
71. JPMorganChase, Capital One top AI ranking, once again — American Banker, Oct 8, 2025. https://www.americanbanker.com/news/jpmorganchase-capital-one-top-ai-ranking-once-again
72. EP4776166A1: Systems and methods for safeguarding user-facing artificial intelligence models (application) — Google Patents (EPO), Jul 15, 2026. https://patents.google.com/patent/EP4776166A1/en
73. What It Takes to Build One of The World's Biggest Banks — Bloomberg, Jan 26, 2026. https://www.bloomberg.com/news/articles/2026-01-26/how-pnc-became-one-of-the-world-s-biggest-banks
74. The PNC Financial Services Group Q4 Earnings Call Highlights — MarketBeat (Yahoo Finance), Jan 16, 2026. https://finance.yahoo.com/news/pnc-financial-services-group-q4-163523838.html
75. US 2025/0094839 A1: Systems and methods for applying rules via artificial intelligence for document processing (PNC; filed 2024-12-04) — Google Patents (USPTO), Dec 4, 2024. https://patents.google.com/patent/US20250094839A1/en
76. Steve Hagerman, Chief Technology & Operations Officer (Operating Council profile) — Truist, Oct 13, 2026. https://media.truist.com/Steve-Hagerman
77. Truist names JPMorgan, Wells vet as next CIO — Banking Dive, Aug 8, 2024. https://www.bankingdive.com/news/truist-names-jpmorgan-wells-vet-next-cio/723737/
78. US 12,657,538 B2: Audio signal processing and dynamic natural language understanding (assignee Truist Bank; granted 2026-06-16) — Google Patents (USPTO), Jun 16, 2026. https://patents.google.com/patent/US12657538B2/en
79. Earnings call transcript: Goldman Sachs tops Q3 2026 estimates as revenue rises — Investing.com, Oct 13, 2026. https://investing.com/news/transcripts/earnings-call-transcript-goldman-sachs-tops-q3-2026-estimates-as-revenue-rises-93CH-4947164
80. Goldman's Solomon wants 'clear human accountability' on AI — American Banker, Oct 13, 2026. https://americanbanker.com/news/goldmans-solomon-wants-clear-human-accountability-on-ai
81. Wells Fargo Enhances Banking Capabilities Using AI and Digital Assets — PYMNTS, Oct 13, 2026. https://pymnts.com/earnings/2026/wells-fargo-enhances-banking-capabilities-using-ai-and-digital-assets
82. Wells Fargo Reports Third Quarter 2026 Net Income of $6.0 billion, or $1.87 per Diluted Share — Wells Fargo, Oct 13, 2026. https://www.wellsfargo.com/assets/pdf/about/investor-relations/earnings/third-quarter-2026-earnings.pdf
83. U.S. Treasury Announces Record Enforcement Actions Against Bank of America — U.S. Department of the Treasury, Oct 13, 2026. https://home.treasury.gov/news/press-releases/sb0657
84. OCC Imposes $750 Million Assessment Against Bank of America for Deficient BSA/AML Compliance — Office of the Comptroller of the Currency, Oct 13, 2026. https://www.occ.gov/news-issuances/news-releases/2026/nr-occ-2026-89.html
85. BofA fined $1.21 billion over AML — Banking Dive, Oct 13, 2026. https://bankingdive.com/news/bofa-fined-1-21-billion-over-aml-bsa-occ-treasury/832915
86. JPMorgan warns of risks to consumers who rely on AI agents — American Banker, Oct 13, 2026. https://www.americanbanker.com/news/jpmorgan-warns-of-risks-to-consumers-who-rely-on-ai-agents
87. Young Bankers to Manage AI Agents From Start, Goldman Exec Says — Bloomberg, Oct 8, 2026. https://bloomberg.com/news/articles/2026-10-08/young-bankers-to-manage-ai-agents-from-start-goldman-exec-says
88. How U.S. Bank Is Industrializing AI — Forbes (Yahoo Finance), Oct 7, 2026. https://finance.yahoo.com/news/u-bank-industrializing-ai-132012524.html
89. Banks prioritize responsible AI, governance as use soars — Banking Dive, Oct 6, 2026. https://www.bankingdive.com/news/banks-ai-guardrails-accelerate/832216/
90. The Most Powerful Women in Banking Women to Watch, #7, Debopama Sen, Citi — American Banker, Oct 1, 2026. https://americanbanker.com/news/2026-the-most-powerful-women-in-banking-women-to-watch-7-debopama-sen-citi
91. U.S. Bank CFO Survey: Optimism Climbing as Growth and Dealmaking Gain Momentum — U.S. Bank (Business Wire), Sep 29, 2026. https://www.businesswire.com/news/home/20260929120677/en/U.S.-Bank-CFO-Survey-Optimism-Climbing-as-Growth-and-Dealmaking-Gain-Momentum
92. Citi Investor Services Reimagines Market Guide Platform, Harnessing AI to Deliver Timely Intelligence for Decision Makers — Citigroup (Business Wire), Sep 29, 2026. https://secure.businesswire.com/news/home/20260929289110/en/Citi-Investor-Services-Reimagines-Market-Guide-Platform-Harnessing-AI-to-Deliver-Timely-Intelligence-for-Decision-Makers
93. Mark Williamson hired as Head of ATM Banking — Columbus Business First (bizjournals.com), Sep 25, 2026. https://www.bizjournals.com/columbus/potmsearch/detail/submission/6578669/Mark_Williamson
94. People use AI to gauge banks' reputations, and its verdicts are harsh — American Banker, Sep 18, 2026. https://www.americanbanker.com/opinion/people-use-ai-to-gauge-banks-reputations-and-its-verdicts-are-harsh
95. How Truist Delivers Proactive Insights to Its App and Online Users — The Financial Brand, Sep 16, 2026. https://thefinancialbrand.com/news/banking-technology/how-truist-delivers-proactive-insights-to-its-app-and-online-users-199568
96. LLM Suite named 2025 'Innovation of the Year' by American Banker — JPMorganChase, Jun 3, 2025. https://www.jpmorganchase.com/about/technology/blog/llmsuite-ab-award
97. Citi deploys agentic tools to in-house AI platform — Banking Dive, Sep 23, 2025. https://bankingdive.com/news/citi-agentic-AI-tools-stylus-workspaces/760868
98. Citi launches Arc to scale AI agents across the business — CIO Dive, May 1, 2026. https://www.ciodive.com/news/citi-launches-arc-scale-ai-agents/819113/
99. GAI Training Data Transparency Disclosure — Capital One, Sep 24, 2026. https://www.capitalone.com/digital/gai-transparency/
100. Capital One Completes Migration from Data Centers to AWS, Becomes First US Bank to Announce Going All In on the Cloud (case study; page retrieved 2026-10-15) — AWS, Aug 20, 2026. https://aws.amazon.com/solutions/case-studies/capital-one-all-in-on-aws/
101. Dilip Venkatachari's development of agentic AI and digital-asset infrastructures is driving use cases — American Banker, Jun 1, 2026. https://www.americanbanker.com/news/u-s-banks-dilip-venkatachari-is-15-on-the-most-innovative-people-in-finance-ranking
102. Citi 2026 Investor Day Transcript - Consolidated — Citigroup, May 7, 2026. https://citigroup.com/rcs/citigpa/storage/public/investor-day/citi-ID26-full-event-transcript.pdf
103. Marco Argenti gives Goldman Sachs coders an AI helper (Most Innovative People in Finance, #3) — American Banker, Jun 1, 2026. https://americanbanker.com/news/goldman-sachs-marco-argenti-is-3-on-the-most-innovative-people-in-finance
104. Jamie Dimon says AI is already reshaping JPMorgan Chase's workforce as bank plans 'huge redeployment' — CNBC, Feb 24, 2026. https://www.cnbc.com/2026/02/24/jpm-ceo-jamie-dimon-ai-reshaping-workforce-redeployment.html
105. Wells Fargo (WFC) Q2 2026 Earnings Call Transcript — The Motley Fool (Yahoo Finance), Jul 21, 2026. https://finance.yahoo.com/markets/stocks/articles/wells-fargo-wfc-q2-2026-194712683.html
106. As AI wipes out desk jobs, Citigroup CEO Jane Fraser says the company is training 175,000 employees to 'reinvent themselves' — Fortune, Jan 27, 2026. https://fortune.com/2026/01/27/citigroup-ceo-jane-fraser-employees-trained-reinvent-themselves-with-ai-before-tech-changes-roles-forever
107. Citi Second Quarter 2026 Earnings Call transcript — Citigroup, Jul 14, 2026. https://www.citigroup.com/rcs/citigpa/storage/public/2026psqtr2-transcript.pdf
108. Citi has quietly cut 7,000 jobs this year. It still has 9,000 more people than before the consent order — eFinancialCareers, Jul 16, 2026. https://efinancialcareers.com/news/citi-has-quietly-cut-7-000-jobs-this-year-what-about-the-other-9-000
109. Goldman Sachs (GS) Q2 2026 Earnings Call Transcript — The Motley Fool (Yahoo Finance), Jul 21, 2026. https://finance.yahoo.com/markets/stocks/articles/goldman-sachs-gs-q2-2026-194711997.html
110. JPMorgan Chase & Co. Q1 Earnings Call Highlights — MarketBeat (Yahoo Finance), Apr 14, 2026. https://finance.yahoo.com/markets/stocks/articles/jpmorgan-chase-co-q1-earnings-145003274.html
111. Bank of America upgrades customer service employee tool — Banking Dive, Jul 21, 2026. https://bankingdive.com/news/bank-of-america-generative-ai-erica-assist-customer-service/825839
112. Eno, your Capital One assistant — Capital One, Sep 19, 2026. https://www.capitalone.com/digital/tools/eno/
113. Citi Wealth Unveils "Citi Sky" - An AI-Powered Member of the Citi Wealth Team, Built Using Google Cloud and Google DeepMind Technologies — Citigroup (PR Newswire), Apr 22, 2026. https://www.prnewswire.com/news-releases/citi-wealth-unveils-citi-sky--an-ai-powered-member-of-the-citi-wealth-team-built-using-google-cloud-and-google-deepmind-technologies-302749822.html
114. Project Glasswing: Securing critical software for the AI era — Anthropic, Apr 7, 2026. https://www.anthropic.com/glasswing
115. Goldman Is Using Mythos, Working With Anthropic on Cyber Risks — Bloomberg, Apr 13, 2026. https://www.bloomberg.com/news/articles/2026-04-13/goldman-is-using-mythos-working-with-anthropic-on-cyber-risks

---

Canonical page: https://www.bankingnewsai.com/banks/jpmorgan-chase/vs-peers
Part of [BankingNewsAI](https://www.bankingnewsai.com/). Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.