# AI incidents at HSBC

Source: https://www.bankingnewsai.com/banks/hsbc/ai-incidents
Last updated: Oct 21, 2026

## Has HSBC had a publicly reported AI incident?

Yes: 1 publicly reported AI incident on record since January 2022.

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Mar 26, 2025 | HSBC (Singapore) | [Deepfake Zoom call leads a Singapore finance director to wire US$499,000 from an HSBC account; funds recovered](https://www.bankingnewsai.com/ai-incidents/hsbc-2025-singapore-deepfake-cfo-wire) | AI (stated) | AI used against the institution | Deepfake fraud | 2/5 | Resolved |

### Deepfake Zoom call leads a Singapore finance director to wire US$499,000 from an HSBC account; funds recovered

Per the Singapore Police Force, scammers impersonating a multinational company's chief financial officer drew its Singapore finance director into a Zoom call in March 2025 in which the chief executive and other executives were impersonated using deepfake technology. On 26 March 2025 he transferred over US$499,000 from the company's HSBC account to a local money-mule account, from which over US$494,000 moved to Hong Kong. When the scammers asked for US$1.4 million more on 27 March, he alerted HSBC, which immediately notified the police Anti-Scam Centre. With Hong Kong police, the full amount sent to Hong Kong was withheld on 28 March and over US$5,000 was seized locally, The Straits Times and CNA reported. HSBC was the victim company's bank, not the impersonated party.

https://www.bankingnewsai.com/ai-incidents/hsbc-2025-singapore-deepfake-cfo-wire

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