# East West Bancorp vs peers: AI and technology compared

Source: https://www.bankingnewsai.com/banks/east-west/vs-peers
Last updated: Oct 20, 2026

*Part of the [East West Bancorp AI strategy profile](https://www.bankingnewsai.com/banks/east-west). Peer group: Cathay General Bancorp, Hope Bancorp (Bank of Hope), City National Bank (RBC), Banc of California, CVB Financial Corp., Western Alliance Bancorporation, Zions Bancorporation, Columbia Banking System.*

## How does East West Bancorp compare with its peers on AI and technology?

On this site's AI disclosure index East West scores 49.2 (#59 of 120 US banks), fifth in a nine-bank Western group. It trails Western Alliance (71.8), City National (65), Columbia (63.3) and Zions (59.6), and leads Banc of California (34.7), CVB Financial (16.8), Cathay (2.6) and Bank of Hope (2.1). Against the two other Los Angeles banks built around Asian American communities it is far ahead on the record: Cathay's 10-Ks for 2023 and 2024 did not mention artificial intelligence, and Bank of Hope's board adopted an AI acceptable-use policy that limits AI use. Against the larger Western banks it is behind. East West's 2025 10-K mentions AI once, in a technology-change risk factor, and only one of its four earnings calls from Q3 2025 to Q2 2026 had an executive AI remark. In April 2026 its CFO said AI is a cost for now, spent on cyber defense, monitoring and resilience inside 7% to 9% expense growth. By September 2026 the CFO described everyday AI in email, documents and Power BI dashboards built in days. Western Alliance, by contrast, put its program in numbers at its May 2026 investor day (150,000+ hours saved), Zions reports 56% of staff on generative AI, and Columbia says its AI assistant handles three chats per human call. East West's distinctive technology is not AI but cross-border: an in-house US to Hong Kong transfer capability and online FX trading with straight-through processing. ([Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774924005948/caty20231231_10k.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774925005749/caty20241231_10k.htm), [Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000119312525078439/d888910ddef14a.htm), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-east-west-bancorp-tops-q3-2025-expectations-93CH-4300424), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-east-west-bancorp-q4-2025-beats-eps-forecasts-93CH-4461697), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/east-west-ewbc-q1-2026-222917326.html), [The Motley Fool](https://fool.com/earnings/call-transcripts/2026/07/21/east-west-bancorp-ewbc-q2-2026-earnings-call-transcript), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026033850/wal_investordayx2026xfin.htm), [American Banker](https://americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-3-jennifer-smith-zions-bancorporation), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-colb-q1-2026-earnings-235221791.html), [East West Bank](https://eastwestbank.com/en/newsroom/inthenews_030226))

## Where does East West lead its peers on AI?

- **Far more on the record than Cathay and Bank of Hope.** East West scores 49.2 on this site's index against Cathay's 2.6 and Bank of Hope's 2.1. Its CFO has described AI in everyday work and its board attended programs on AI oversight in 2025; Cathay's 2023 and 2024 10-Ks did not mention AI, and Hope's board adopted an AI acceptable-use policy that limits use. ([Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000207709626000050/ea0285126-def14a_eastwest.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774924005948/caty20231231_10k.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774925005749/caty20241231_10k.htm), [Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000119312525078439/d888910ddef14a.htm))
- **In-house cross-border payments no Western peer has described.** East West built an internal capability that moves funds between the US and Hong Kong faster, generating additional wire and FX activity (March 2026), and offers online FX trading with straight-through processing and a multi-currency app. Banc of California's payments push is merchant acquiring through BancEdge; Western Alliance's is a Fiserv Clover alliance. ([East West Bank](https://eastwestbank.com/en/newsroom/inthenews_030226), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [Banc of California](https://bancofcal.com/about-us/newsroom/banc-of-california-appoints-chris-healy-as-executive-director-head-of-payments), [GlobeNewswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=1330-9673453en-7TSRL8E25FS3AEPMJLN3CSO4QI))
- **More recent dated moves than most of the group.** East West places 2nd of 9 on dated moves in the last 12 months (18, behind City National's 19), from its first 10-K AI sentence (February 2026) to the CFO's September 2026 description of everyday AI use; that is level with Western Alliance (18) and well ahead of Zions (13). ([East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [Zions Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/109380/000010938026000111/zions-20260630.htm))

## Where does East West trail its peers on AI?

- **AI framed as a cost while peers report savings.** East West's CFO said in April 2026 that AI is a cost in the short to medium term, spent on cyber defense, monitoring and resilience. Western Alliance credited AI with 150,000+ employee hours saved and lending cycle time down 25% (May 2026); Zions says about 2% of its expense base comes out each year through continuous improvement including AI. ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/east-west-ewbc-q1-2026-222917326.html), [Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026033850/wal_investordayx2026xfin.htm), [Earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2025/08/05/zions-zion-q2-2025-earnings-call-transcript))
- **Thin AI language in its filings.** Only one of East West's seven 10-K and 10-Q filings since 2025 mentions AI, a single risk-factor sentence. Zions' 2025 10-K describes a Data and AI Governance Committee and human review of all final AI actions, and Western Alliance's adds a dedicated AI risk factor covering third- and fourth-party AI. ([East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000044/ewbc-20260630.htm), [Zions Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/109380/000010938026000046/zions-20251231.htm), [Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026010336/wal-20251231.htm))
- **No customer-facing AI while Columbia's assistant handles most chats.** East West's digital offer is mobile and online banking with digital account opening and an online FX platform; it discloses no customer AI assistant. Columbia's AI assistant moved support from two human calls per AI chat to three AI chats per human call (April 2026). ([East West Bank](https://eastwestbank.com/assets/disclosures/products/apyc_cd_velo_final.pdf), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-colb-q1-2026-earnings-235221791.html))
- **Few named AI leaders and little independent coverage.** East West scores 9 on named AI leaders and 7 on independent sources, both mid-table at best; City National leads both (13 and 17), backed by RBC's AI Group, which reports to the RBC CEO and counts almost 27,000 users of RBC Assist. ([East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm), [RBC via CNW (Yahoo Finance)](https://finance.yahoo.com/news/rbc-creates-ai-group-help-140100667.html))

## Where does East West rank against its peers on AI disclosure?

Scores from the US AI disclosure index of 120 banks (0–100; 45% of the weight on independent coverage). The index measures what each bank has put on the public record and what outside outlets have reported about its AI, not capability or spending; every count is of entries on that bank's profile, each of which cites its sources.

| Bank | Score | Rank | Independent sources | Own disclosures | Use cases in production | Moves, last 12 months | Named AI platform |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [Western Alliance Bancorporation](https://www.bankingnewsai.com/banks/western-alliance) | [71.8](https://www.bankingnewsai.com/banks/ai-index) | #32 of 120 | [13](https://www.bankingnewsai.com/banks/western-alliance#sources) | [14](https://www.bankingnewsai.com/banks/western-alliance#sources) | [16 of 17](https://www.bankingnewsai.com/banks/western-alliance#where) | [18](https://www.bankingnewsai.com/banks/western-alliance#timeline) | Triangle of Fraud Protection and the enterprise AI programme ([American Banker](https://americanbanker.com/news/how-truist-and-western-alliance-deploy-ai-to-fight-fraud), [Western Alliance Bank](https://westernalliancebancorporation.com/sites/default/files/2025-04/2025-digital-payments-research-report.pdf), [American Banker](https://americanbanker.com/news/innovation-of-the-year-2025-meet-the-honorees), [Business Wire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202607240855BIZWIRE_USPRX____20260724_BW077921-1)) |
| [City National Bank (RBC)](https://www.bankingnewsai.com/banks/city-national) | [65](https://www.bankingnewsai.com/banks/ai-index) | #43 of 120 | [17](https://www.bankingnewsai.com/banks/city-national#sources) | [20](https://www.bankingnewsai.com/banks/city-national#sources) | [5 of 10](https://www.bankingnewsai.com/banks/city-national#where) | [19](https://www.bankingnewsai.com/banks/city-national#timeline) | RBC Borealis and the parent's AI programme ([RBC](https://jobs.rbc.com/ca/en/preparing-our-workforce-for-a-future-with-ai), [PYMNTS](https://www.pymnts.com/artificial-intelligence-2/2026/rbc-embeds-ai-at-the-core-of-banking-aiming-for-1-billion-in-returns/), [RBC](https://www.rbc.com/investor-relations/_assets-custom/pdf/ar_2025_e.pdf), [RBC](https://jobs.rbc.com/ca/en/rbc-researchers-win-global-ai-challenge-for-finance), [American Banker](https://virtual-summits.americanbanker.com/profile/jaya-kandaswamy), [City National Bank](https://cnb.com/content/dam/cnb/library/publishers/los-angeles-business-journal/media/L-A-Business-Journal-Joe-Yurosek-riding-winds-of-change-20260302-2656973.pdf)) |
| [Columbia Banking System](https://www.bankingnewsai.com/banks/columbia) | [63.3](https://www.bankingnewsai.com/banks/ai-index) | #45 of 120 | [10](https://www.bankingnewsai.com/banks/columbia#sources) | [14](https://www.bankingnewsai.com/banks/columbia#sources) | [15 of 16](https://www.bankingnewsai.com/banks/columbia#where) | [16](https://www.bankingnewsai.com/banks/columbia#timeline) | Integration-built infrastructure, not a disclosed AI platform ([American Banker](https://americanbanker.com/news/columbia-ceo-latest-merger-will-avoid-snags-of-the-last-one), [PR Newswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=600-202604231601PR_NEWS_USPRX____SF41688-1), [PR Newswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=600-202606250900PR_NEWS_USPRX____SF91495-1), [American Banker](https://www.americanbanker.com/news/columbia-eschews-more-m-a-amid-activist-investor-heat), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-colb-q1-2026-earnings-235221791.html), [Columbia Banking System (SEC filings)](https://www.sec.gov/Archives/edgar/data/887343/000088734325000262/colbq32025earningspresen.htm), [earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2025/08/05/columbia-bank-colb-earnings-call-transcript)) |
| [Zions Bancorporation](https://www.bankingnewsai.com/banks/zions) | [59.6](https://www.bankingnewsai.com/banks/ai-index) | #48 of 120 | [11](https://www.bankingnewsai.com/banks/zions#sources) | [10](https://www.bankingnewsai.com/banks/zions#sources) | [10 of 16](https://www.bankingnewsai.com/banks/zions#where) | [13](https://www.bankingnewsai.com/banks/zions#timeline) | A modern core plus a Gemini-based enterprise AI platform ([American Banker](https://americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-3-jennifer-smith-zions-bancorporation), [American Banker](https://americanbanker.com/news/zions-revamped-tech-leadership-team-eyes-ai-stablecoins), [Banking Dive](https://www.bankingdive.com/news/zions-jennifer-smith-cio-technology-operations-chief-leaving-mayer-collins/813657/)) |
| [East West Bancorp (this page)](https://www.bankingnewsai.com/banks/east-west) | [49.2](https://www.bankingnewsai.com/banks/ai-index) | #59 of 120 | [7](https://www.bankingnewsai.com/banks/east-west#sources) | [15](https://www.bankingnewsai.com/banks/east-west#sources) | [8 of 10](https://www.bankingnewsai.com/banks/east-west#where) | [18](https://www.bankingnewsai.com/banks/east-west#timeline) | In-house US–Hong Kong payments and partner technology ([East West Bank](https://eastwestbank.com/en/newsroom/inthenews_030226), [PYMNTS](https://www.pymnts.com/news/banking/2025/east-west-bank-to-offer-commercial-clients-worldpay-solutions/), [American Banker](https://www.americanbanker.com/news/the-top-performing-banks-with-more-than-50b-of-assets-in-2025)) |
| [Banc of California](https://www.bankingnewsai.com/banks/banc-of-california) | [34.7](https://www.bankingnewsai.com/banks/ai-index) | #82 of 120 | [1](https://www.bankingnewsai.com/banks/banc-of-california#sources) | [21](https://www.bankingnewsai.com/banks/banc-of-california#sources) | [10 of 14](https://www.bankingnewsai.com/banks/banc-of-california#where) | [15](https://www.bankingnewsai.com/banks/banc-of-california#timeline) | BancEdge (formerly Deepstack) payments platform, SmartStreet ([Los Angeles Business Journal (reprint posted by Banc of California)](https://dam.bancofcal.com/m/7591d34845dbcd7/original/LABJ-Payments-Push.pdf), [Banc of California](https://dam.bancofcal.com/m/4aa1623087c0b1bf/original/Banc-of-California-2024-Impact-Report.pdf), [Banc of California](https://dam.bancofcal.com/m/24e2a5fdb699888c/original/CORP29-Banc-of-California-Corporate-Fact-Sheet.pdf), [Banc of California](https://bancofcal.com/about-us/newsroom/press-releases/banc-of-california-renews-commitment-to-alliance-for-southern-california-innovation), [Los Angeles Business Journal (reprint posted by Banc of California)](https://dam.bancofcal.com/m/504e5b3f4debf87f/original/LABJ-Building-Momentum-3-2-26.pdf), [Banc of California](https://bancofcal.com/business-insights/the-growing-threat-of-ai-fraud/), [Yahoo Finance (Motley Fool transcript)](https://finance.yahoo.com/markets/stocks/articles/banc-california-banc-q1-2026-182536514.html), [SEC EDGAR](https://www.sec.gov/Archives/edgar/data/1169770/000162828026021447/banc-20260326.htm)) |
| [CVB Financial Corp.](https://www.bankingnewsai.com/banks/cvb-financial) | [16.8](https://www.bankingnewsai.com/banks/ai-index) | #99 of 120 | [1](https://www.bankingnewsai.com/banks/cvb-financial#sources) | [18](https://www.bankingnewsai.com/banks/cvb-financial#sources) | [8 of 8](https://www.bankingnewsai.com/banks/cvb-financial#where) | [17](https://www.bankingnewsai.com/banks/cvb-financial#timeline) | Not disclosed |
| [Cathay General Bancorp](https://www.bankingnewsai.com/banks/cathay) | [2.6](https://www.bankingnewsai.com/banks/ai-index) | #110 of 120 | [4](https://www.bankingnewsai.com/banks/cathay#sources) | [19](https://www.bankingnewsai.com/banks/cathay#sources) | [9 of 10](https://www.bankingnewsai.com/banks/cathay#where) | [11](https://www.bankingnewsai.com/banks/cathay#timeline) | Not disclosed |
| [Hope Bancorp (Bank of Hope)](https://www.bankingnewsai.com/banks/bank-of-hope) | [2.1](https://www.bankingnewsai.com/banks/ai-index) | #114 of 120 | [3](https://www.bankingnewsai.com/banks/bank-of-hope#sources) | [23](https://www.bankingnewsai.com/banks/bank-of-hope#sources) | [6 of 8](https://www.bankingnewsai.com/banks/bank-of-hope#where) | [14](https://www.bankingnewsai.com/banks/bank-of-hope#timeline) | Not disclosed |

## On which parts of the AI record is East West ahead of or behind its peers?

Each row is one input of the index, counted on the profiles of East West and the 8 peers that are scored on the same basis. "Place" is East West's position in the group of 9 (1st = most).

| Component (weight) | East West | Peer median | Most in the group | Place |
| --- | --- | --- | --- | --- |
| Independent sources (45%) | 7 | 7 | [City National (17)](https://www.bankingnewsai.com/banks/city-national) | 5th of 9 |
| Use cases in production (10%) | 8 | 9.5 | [Western Alliance (16)](https://www.bankingnewsai.com/banks/western-alliance) | 6th of 9 |
| Own primary disclosures (10%) | 15 | 18.5 | [Bank of Hope (23)](https://www.bankingnewsai.com/banks/bank-of-hope) | 6th of 9 |
| Dated moves, last 12 months (10%) | 18 | 15.5 | [City National (19)](https://www.bankingnewsai.com/banks/city-national) | 2nd of 9 |
| Disclosed numbers (5%) | 13 | 13 | [Western Alliance (16)](https://www.bankingnewsai.com/banks/western-alliance) | 5th of 9 |
| Named AI leaders (5%) | 9 | 9 | [City National (13)](https://www.bankingnewsai.com/banks/city-national) | 5th of 9 |
| Use cases described (5%) | 10 | 12 | [Western Alliance (17)](https://www.bankingnewsai.com/banks/western-alliance) | 5th of 9 |

## What has each bank in East West's peer group disclosed about its AI?

Facts from each bank's profile, cited to the profile's own sources. "Not disclosed" means the bank's public record, as cited on its profile, does not state it.

| Bank | Platform or assistant, as the profile names it | AI leaders named | Headline AI number disclosed | Patents on the record | Open AI roles |
| --- | --- | --- | --- | --- | --- |
| [East West Bancorp](https://www.bankingnewsai.com/banks/east-west) | In-house US–Hong Kong payments and partner technology ([East West Bank](https://eastwestbank.com/en/newsroom/inthenews_030226), [PYMNTS](https://www.pymnts.com/news/banking/2025/east-west-bank-to-offer-commercial-clients-worldpay-solutions/), [American Banker](https://www.americanbanker.com/news/the-top-performing-banks-with-more-than-50b-of-assets-in-2025)) | [9, incl. Dominic Ng (Chairman and CEO)](https://www.bankingnewsai.com/banks/east-west#people) ([East West Bancorp](https://eastwestbank.com/assets/docs/news-room/EWBC_4Q2025-Earnings-Release.pdf), [American Banker](https://www.americanbanker.com/news/the-top-performing-banks-with-more-than-50b-of-assets-in-2025)) | 2026 expense growth guidance (includes AI, cyber and monitoring investment): 7% to 9% (Apr 21, 2026) ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/east-west-ewbc-q1-2026-222917326.html)) | Not disclosed | [6 open AI roles (Oct 1, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/east-west#roles) |
| [Cathay General Bancorp](https://www.bankingnewsai.com/banks/cathay) | Not disclosed | [6, incl. Chang M. Liu (President and CEO)](https://www.bankingnewsai.com/banks/cathay#people) ([Cathay General Bancorp](https://cathaygeneralbancorp.com/CGB/pr-20260722), [Cathay General Bancorp](https://cathaybank.com/CGB/annual-report-2025)) | Earnings calls with an AI mention, Q1 2025 to Q2 2026: 0 of 6 (Jul 22, 2026) ([Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-cathay-general-bancorp-q1-2025-beats-eps-forecast-93CH-3994460), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-cathay-general-bancorp-sees-strong-q2-2025-growth-93CH-4286918), [The Motley Fool (earnings call transcript)](https://fool.com/earnings/call-transcripts/2026/04/22/cathay-caty-q3-2025-earnings-call-transcript), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-cathay-general-bancorp-beats-q4-2025-earnings-forecasts-93CH-4461755), [The Motley Fool (earnings call transcript)](https://fool.com/earnings/call-transcripts/2026/04/22/cathay-caty-q1-2026-earnings-call-transcript), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-cathay-general-bancorp-tops-q2-2026-estimates-93CH-4807238)) | Not disclosed | Not surveyed |
| [Hope Bancorp (Bank of Hope)](https://www.bankingnewsai.com/banks/bank-of-hope) | Not disclosed | [4, incl. Kevin S. Kim (Chairman, President and CEO, Hope Bancorp)](https://www.bankingnewsai.com/banks/bank-of-hope#people) ([Hope Bancorp (Business Wire via FT)](https://markets.ft.com/data/announce/detail?dockey=600-202607270800BIZWIRE_USPRX____20260727_BW546817-1), [American Banker](https://www.americanbanker.com/news/l-a-bank-to-buy-u-s-commercial-banking-unit-from-japans-smbc)) | Full-time equivalent employees (Bank and Hope Bancorp): 1,434 (1,244 a year earlier) (Dec 31, 2025) ([Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000112836126000011/hope-20251231.htm)) | Not disclosed | Not surveyed |
| [City National Bank (RBC)](https://www.bankingnewsai.com/banks/city-national) | RBC Borealis and the parent's AI programme ([RBC](https://jobs.rbc.com/ca/en/preparing-our-workforce-for-a-future-with-ai), [PYMNTS](https://www.pymnts.com/artificial-intelligence-2/2026/rbc-embeds-ai-at-the-core-of-banking-aiming-for-1-billion-in-returns/), [RBC](https://www.rbc.com/investor-relations/_assets-custom/pdf/ar_2025_e.pdf), [RBC](https://jobs.rbc.com/ca/en/rbc-researchers-win-global-ai-challenge-for-finance), [American Banker](https://virtual-summits.americanbanker.com/profile/jaya-kandaswamy), [City National Bank](https://cnb.com/content/dam/cnb/library/publishers/los-angeles-business-journal/media/L-A-Business-Journal-Joe-Yurosek-riding-winds-of-change-20260302-2656973.pdf)) | [13, incl. Howard Hammond (Chief Executive Officer, City National Bank)](https://www.bankingnewsai.com/banks/city-national#people) ([American Banker](https://americanbanker.com/news/rbc-plans-mortgage-expansion-under-revised-us-strategy), [City National Bank](https://cnb.com/content/dam/cnb/library/publishers/los-angeles-business-journal/media/L-A-Business-Journal-Joe-Yurosek-riding-winds-of-change-20260302-2656973.pdf)) | RBC incremental enterprise value from AI, target: $700 million – $1 billion by 2027 (Dec 2, 2025) ([RBC](https://www.rbc.com/investor-relations/_assets-custom/pdf/ar_2025_e.pdf)) | 3 patents listed on the profile, e.g. US 12,079,813 B2 (Identifying suspicious transaction destinations from login-page referrals) ([Google Patents (USPTO)](https://patents.google.com/patent/US12079813B2/en)) | Not surveyed |
| [Banc of California](https://www.bankingnewsai.com/banks/banc-of-california) | BancEdge (formerly Deepstack) payments platform, SmartStreet ([Los Angeles Business Journal (reprint posted by Banc of California)](https://dam.bancofcal.com/m/7591d34845dbcd7/original/LABJ-Payments-Push.pdf), [Banc of California](https://dam.bancofcal.com/m/4aa1623087c0b1bf/original/Banc-of-California-2024-Impact-Report.pdf), [Banc of California](https://dam.bancofcal.com/m/24e2a5fdb699888c/original/CORP29-Banc-of-California-Corporate-Fact-Sheet.pdf), [Banc of California](https://bancofcal.com/about-us/newsroom/press-releases/banc-of-california-renews-commitment-to-alliance-for-southern-california-innovation), [Los Angeles Business Journal (reprint posted by Banc of California)](https://dam.bancofcal.com/m/504e5b3f4debf87f/original/LABJ-Building-Momentum-3-2-26.pdf), [Banc of California](https://bancofcal.com/business-insights/the-growing-threat-of-ai-fraud/), [Yahoo Finance (Motley Fool transcript)](https://finance.yahoo.com/markets/stocks/articles/banc-california-banc-q1-2026-182536514.html), [SEC EDGAR](https://www.sec.gov/Archives/edgar/data/1169770/000162828026021447/banc-20260326.htm)) | [5, incl. Jared Wolff (Chairman, President and CEO)](https://www.bankingnewsai.com/banks/banc-of-california#people) ([American Banker](https://www.americanbanker.com/news/banc-of-california-takes-big-2q-loss-due-to-restructuring), [Los Angeles Business Journal (reprint posted by Banc of California)](https://dam.bancofcal.com/m/504e5b3f4debf87f/original/LABJ-Building-Momentum-3-2-26.pdf)) | Developers using AI in daily workflows: More than 80% (Apr 23, 2026) ([Yahoo Finance (Motley Fool transcript)](https://finance.yahoo.com/markets/stocks/articles/banc-california-banc-q1-2026-182536514.html)) | Not disclosed | [2 open AI roles (Sep 24, 2026); most in AI product & strategy](https://www.bankingnewsai.com/banks/banc-of-california#roles) |
| [CVB Financial Corp.](https://www.bankingnewsai.com/banks/cvb-financial) | Not disclosed | [7, incl. David A. Brager (Chief Executive Officer)](https://www.bankingnewsai.com/banks/cvb-financial#people) ([Yahoo Finance](https://finance.yahoo.com/quote/CVBF/earnings/CVBF-Q3-2025-earnings_call-367007.html), [Citizens Business Bank](https://cbbank.com/about-us/leadership-team)) | Seats on the AI Governance Council (COO as chair, CIO, CISO, Human Resource Director, Deputy Chief Credit Officer, Associate General Counsel): 6 (Apr 7, 2026) ([CVB Financial Corp. (SEC filings)](https://www.sec.gov/Archives/edgar/data/354647/000119312526144078/cvbf-20260401.htm)) | Not disclosed | Not surveyed |
| [Western Alliance Bancorporation](https://www.bankingnewsai.com/banks/western-alliance) | Triangle of Fraud Protection and the enterprise AI programme ([American Banker](https://americanbanker.com/news/how-truist-and-western-alliance-deploy-ai-to-fight-fraud), [Western Alliance Bank](https://westernalliancebancorporation.com/sites/default/files/2025-04/2025-digital-payments-research-report.pdf), [American Banker](https://americanbanker.com/news/innovation-of-the-year-2025-meet-the-honorees), [Business Wire via FT Markets](https://markets.ft.com/data/announce/detail?dockey=600-202607240855BIZWIRE_USPRX____20260724_BW077921-1)) | [12, incl. Ken Vecchione (Chairman)](https://www.bankingnewsai.com/banks/western-alliance#people) ([Western Alliance Bancorporation](https://investors.westernalliancebancorporation.com/files/doc_presentations/2026/05/WAL_InvestorDay_2026_Final.pdf), [Business Wire via Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/western-alliance-appoints-ceo-kenneth-130000207.html), [Yahoo Finance](https://finance.yahoo.com/quote/WAL-PA/earnings/WAL-PA-Q2-2026-earnings_call-652989.html)) | Employee hours saved by AI: 150,000+ (estimate based on Microsoft Copilot usage) (May 12, 2026) ([Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026033850/wal_investordayx2026xfin.htm)) | Not disclosed | [5 open AI roles (Sep 24, 2026); most in AI engineering](https://www.bankingnewsai.com/banks/western-alliance#roles) |
| [Zions Bancorporation](https://www.bankingnewsai.com/banks/zions) | A modern core plus a Gemini-based enterprise AI platform ([American Banker](https://americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-3-jennifer-smith-zions-bancorporation), [American Banker](https://americanbanker.com/news/zions-revamped-tech-leadership-team-eyes-ai-stablecoins), [Banking Dive](https://www.bankingdive.com/news/zions-jennifer-smith-cio-technology-operations-chief-leaving-mayer-collins/813657/)) | [11, incl. Harris Simmons (Chairman and CEO, Zions Bancorporation)](https://www.bankingnewsai.com/banks/zions#people) ([American Banker](https://americanbanker.com/news/zions-revamped-tech-leadership-team-eyes-ai-stablecoins), [Reuters](https://reuters.com/business/finance/zions-bancorps-quarterly-profit-rises-interest-income-offsets-loan-loss-2025-10-20)) | Workforce using generative AI: 56% (Sep 24, 2025) ([American Banker](https://americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-3-jennifer-smith-zions-bancorporation)) | Not disclosed | Not surveyed |
| [Columbia Banking System](https://www.bankingnewsai.com/banks/columbia) | Integration-built infrastructure, not a disclosed AI platform ([American Banker](https://americanbanker.com/news/columbia-ceo-latest-merger-will-avoid-snags-of-the-last-one), [PR Newswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=600-202604231601PR_NEWS_USPRX____SF41688-1), [PR Newswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=600-202606250900PR_NEWS_USPRX____SF91495-1), [American Banker](https://www.americanbanker.com/news/columbia-eschews-more-m-a-amid-activist-investor-heat), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-colb-q1-2026-earnings-235221791.html), [Columbia Banking System (SEC filings)](https://www.sec.gov/Archives/edgar/data/887343/000088734325000262/colbq32025earningspresen.htm), [earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2025/08/05/columbia-bank-colb-earnings-call-transcript)) | [13, incl. Clint Stein (President and CEO, Columbia Banking System)](https://www.bankingnewsai.com/banks/columbia#people) ([American Banker](https://americanbanker.com/news/columbia-ceo-latest-merger-will-avoid-snags-of-the-last-one), [American Banker](https://www.americanbanker.com/news/columbia-eschews-more-m-a-amid-activist-investor-heat)) | Customer-support mix, human calls to AI-assistant chats: 2 : 1 → 1 : 3 (Apr 23, 2026) ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-colb-q1-2026-earnings-235221791.html), [MarketBeat via Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-banking-system-q1-earnings-223611466.html)) | Not disclosed | [1 open AI roles (Sep 24, 2026); most in ML & data science](https://www.bankingnewsai.com/banks/columbia#roles) |

## What are the latest dated moves on the AI record of East West and its peers?

The two newest dated entries of each bank since Oct 16, 2025, from the timelines of the profiles (which also log filings, results and deals that bear on the AI record), newest first.

| Date | Bank | Move |
| --- | --- | --- |
| Oct 1, 2026 | [Bank of Hope](https://www.bankingnewsai.com/banks/bank-of-hope) | SMBC MANUBANK commercial banking unit acquisition completed ([Hope Bancorp (Business Wire via FT)](https://markets.ft.com/data/announce/detail?dockey=600-202610010830BIZWIRE_USPRX____20261001_BW057537-1), [Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000112836126000049/hope-20261001.htm)) |
| Sep 16, 2026 | [Western Alliance](https://www.bankingnewsai.com/banks/western-alliance) | Barclays conference: 15 AI use cases, top five for 2027 ([Investing.com](https://www.investing.com/news/transcripts/western-alliance-at-barclays-conference-shift-to-profits-buybacks-93CH-4904090)) |
| Sep 16, 2026 | [Western Alliance](https://www.bankingnewsai.com/banks/western-alliance) | AI team first used to defend against Mythos ([Investing.com](https://www.investing.com/news/transcripts/western-alliance-at-barclays-conference-shift-to-profits-buybacks-93CH-4904090)) |
| Sep 15, 2026 | [Columbia](https://www.bankingnewsai.com/banks/columbia) | Barclays conference: AI answers most client messages ([Investing.com](https://www.investing.com/news/transcripts/columbia-banking-system-at-barclays-conference-discipline-drives-gains-93CH-4902099)) |
| Sep 14, 2026 | [East West](https://www.bankingnewsai.com/banks/east-west) | Barclays conference: CFO describes everyday AI use ([Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251)) |
| Sep 10, 2026 | [City National](https://www.bankingnewsai.com/banks/city-national) | Chad Lloyd to lead RBC U.S. Mortgage from City National ([City National Bank via PR Newswire](https://www.prnewswire.com/news-releases/chad-lloyd-joins-city-national-bank-to-lead-rbc-us-mortgage-302875610.html)) |
| Sep 9, 2026 | [City National](https://www.bankingnewsai.com/banks/city-national) | McKay at Scotiabank summit: remediation and re-platforming costs to fall; AI credit tools built ([Investing.com](https://investing.com/news/transcripts/royal-bank-of-canada-at-scotiabank-summit-ai-growth-lift-returns-93CH-4893978)) |
| Sep 2, 2026 | [Bank of Hope](https://www.bankingnewsai.com/banks/bank-of-hope) | Regulatory approvals for the SMBC MANUBANK unit ([Hope Bancorp (Business Wire via Yahoo Finance)](https://finance.yahoo.com/economy/policy/articles/bank-hope-receives-regulatory-approvals-203000121.html)) |
| Aug 24, 2026 | [East West](https://www.bankingnewsai.com/banks/east-west) | Third among top-performing banks over $50 billion ([American Banker](https://www.americanbanker.com/news/the-top-performing-banks-with-more-than-50b-of-assets-in-2025)) |
| Aug 7, 2026 | [Citizens Business Bank](https://www.bankingnewsai.com/banks/cvb-financial) | Q2 2026 10-Q: computer software expense up 39.14% ([CVB Financial Corp. (SEC filings)](https://www.sec.gov/Archives/edgar/data/354647/000119312526340248/cvbf-20260630.htm)) |
| Aug 7, 2026 | [Banc of California](https://www.bankingnewsai.com/banks/banc-of-california) | Q2 2026 10-Q lists AI among competing technologies ([SEC EDGAR](https://www.sec.gov/Archives/edgar/data/1169770/000162828026054876/banc-20260630.htm)) |
| Aug 7, 2026 | [Cathay Bank](https://www.bankingnewsai.com/banks/cathay) | Q2 2026 10-Q: still no AI reference ([Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774926026554/caty20260630_10q.htm)) |
| Aug 6, 2026 | [Zions](https://www.bankingnewsai.com/banks/zions) | Q2 2026 10-Q lists AI among emerging-technology risks ([Zions Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/109380/000010938026000111/zions-20260630.htm), [Zions Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/109380/000010938026000083/zions-20260331.htm)) |
| Aug 5, 2026 | [Zions](https://www.bankingnewsai.com/banks/zions) | Zest AI says Zions Bank selected it for lending decisions ([Zest AI](https://www.zest.ai/company/announcements/zest-ai-delivers-record-first-half-fueled-by-77-growth-as-lenders-scale-ai/)) |
| Aug 4, 2026 | [Columbia](https://www.bankingnewsai.com/banks/columbia) | Second-quarter 10-Q names AI as a competitive technology and reports the MOVEit litigation ([Columbia Banking System (SEC filings)](https://www.sec.gov/Archives/edgar/data/887343/000088734326000170/colb-20260630.htm)) |
| Jul 29, 2026 | [Banc of California](https://www.bankingnewsai.com/banks/banc-of-california) | Q2 2026 call: APIs added, no AI remarks ([The Motley Fool (earnings call transcript)](https://www.fool.com/earnings/call-transcripts/2026/08/07/banc-of-california-banc-q2-2026-earnings-call-transcript/)) |
| Jul 23, 2026 | [Citizens Business Bank](https://www.bankingnewsai.com/banks/cvb-financial) | Q2 2026 results: AI appears only as a forward-looking factor ([Yahoo Finance](https://finance.yahoo.com/quote/CVBF/earnings/CVBF-Q1-2026-earnings_call-544871.html), [Yahoo Finance](https://finance.yahoo.com/quote/BCV.F/earnings/BCV.F-Q2-2026-earnings_call-653685.html), [CVB Financial Corp. (SEC filings)](https://www.sec.gov/Archives/edgar/data/354647/000119312526340248/cvbf-20260630.htm)) |
| Jul 22, 2026 | [Cathay Bank](https://www.bankingnewsai.com/banks/cathay) | Second-quarter 2026 results ([Cathay General Bancorp](https://cathaygeneralbancorp.com/CGB/pr-20260722), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-cathay-general-bancorp-tops-q2-2026-estimates-93CH-4807238)) |

## How does East West's employee AI compare with its Western peers'?

What each bank has said about AI in its staff's daily work, with the figure it attached. Cathay, Bank of Hope and CVB have disclosed none.

| Bank | What it has | Scale disclosed | Date |
| --- | --- | --- | --- |
| East West | AI in email, documents and slide decks; Power BI dashboards and Python pages built by analysts in days | Not quantified | September 2026 ([Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251)) |
| Western Alliance | Copilots, AI assistants and agents embedded in the business | 150,000+ hours saved; $10 million+ of productivity value | May 2026 ([Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026033850/wal_investordayx2026xfin.htm)) |
| Zions | Generative AI for contracts, credit presentations and email triage | 56% of the workforce | September 2025 ([American Banker](https://americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-3-jennifer-smith-zions-bancorporation)) |
| Banc of California | Enterprise AI tools and Copilot | More than 80% of developers use AI daily | April 2026 ([Yahoo Finance (Motley Fool transcript)](https://finance.yahoo.com/markets/stocks/articles/banc-california-banc-q1-2026-182536514.html)) |
| Columbia | AI in software testing, core-conversion data validation and customer support | Three AI chats per human call | April 2026 ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/columbia-colb-q1-2026-earnings-235221791.html)) |
| City National (RBC) | RBC Assist and Aiden at the parent | Almost 27,000 RBC employees on RBC Assist; City National not broken out | February 2026 ([RBC via CNW (Yahoo Finance)](https://finance.yahoo.com/news/rbc-creates-ai-group-help-140100667.html)) |

## What do East West and its peers say about AI in their SEC filings?

How each bank's latest annual or quarterly report treats AI. Filings are the most comparable disclosure across banks this size.

| Bank | Filing | What it says about AI | Date |
| --- | --- | --- | --- |
| East West | 2025 10-K | One sentence: 'recent rapid developments in artificial intelligence' in the technology-change risk factor; the Q1 and Q2 2026 10-Qs do not mention AI | February to August 2026 ([East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000020/ewbc-20260331.htm), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000044/ewbc-20260630.htm)) |
| Zions | 2025 10-K | Early-stage AI; no fully autonomous AI in critical or client-facing decisions; a Data and AI Governance Committee | February 2026 ([Zions Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/109380/000010938026000046/zions-20251231.htm)) |
| Western Alliance | 2025 10-K | A dedicated AI risk factor covering hallucinations, bias, data leakage and third- and fourth-party AI | February 2026 ([Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026010336/wal-20251231.htm)) |
| Banc of California | Q2 2026 10-Q | AI named among competing technologies with stablecoins, tokenized deposits and quantum computing | August 2026 ([SEC EDGAR](https://www.sec.gov/Archives/edgar/data/1169770/000162828026054876/banc-20260630.htm)) |
| Cathay | FY2023 and FY2024 10-Ks | No mention of artificial intelligence | 2024 and 2025 ([Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774924005948/caty20231231_10k.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774925005749/caty20241231_10k.htm)) |
| Bank of Hope | 2024 10-K | First AI risk factor: the company 'may develop or incorporate AI technology' in future | February 2025 ([Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000112836125000010/hope-20241231.htm)) |

## How does East West's payments technology compare with its peers'?

Payments and cross-border platforms each bank has described, which for East West is where most of its technology investment shows.

| Bank | Platform | Status | Date |
| --- | --- | --- | --- |
| East West | In-house US to Hong Kong funds transfer; online FX trading with straight-through processing; Worldpay merchant referrals | Live and rolling out | October 2025 to September 2026 ([East West Bank](https://eastwestbank.com/en/newsroom/inthenews_030226), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [PYMNTS](https://www.pymnts.com/news/banking/2025/east-west-bank-to-offer-commercial-clients-worldpay-solutions/)) |
| Banc of California | BancEdge merchant-acquiring platform (formerly Deepstack), led by a new head of payments from Comerica | Scaling | February 2026 ([Banc of California](https://bancofcal.com/about-us/newsroom/banc-of-california-appoints-chris-healy-as-executive-director-head-of-payments)) |
| Western Alliance | Fiserv alliance bringing Clover and business-management technology to commercial clients | Announced | March 2026 ([GlobeNewswire via FT Markets](https://markets-data-api-proxy.ft.com/data/announce/full?dockey=1330-9673453en-7TSRL8E25FS3AEPMJLN3CSO4QI)) |
| Zions | TCS Quartz tokenized-deposit software in its innovation lab | Announced | March 2026 ([Investing.com (conference transcript)](https://investing.com/news/transcripts/zions-at-rbc-capital-conference-strategic-growth-amid-challenges-93CH-4553545)) |

## Which banks are East West's peers, and why these?

East West Bancorp is compared here with Cathay General Bancorp, Hope Bancorp (Bank of Hope), City National Bank (RBC), Banc of California, CVB Financial Corp., Western Alliance Bancorporation, Zions Bancorporation and Columbia Banking System: chosen by the editors for this page (see the note below the table). East West Bancorp is classed as a regional or retail-commercial bank in the West.

The computed group mixed in banks from Puerto Rico, New York, the Southeast and the Midwest; this group puts East West beside the other Los Angeles-area banks that serve Asian American communities (Cathay and Bank of Hope), its Southern California rivals (City National, Banc of California and CVB), and the three Western banks in its own 2026 proxy peer group (Western Alliance, Zions and Columbia).

## Common questions

### Is East West better than Cathay at AI?

East West has put far more on the record: 49.2 on this site's disclosure index against Cathay's 2.6. East West's CFO has described everyday AI use and its 10-K mentions AI; Cathay's 10-Ks for 2023 and 2024 did not mention artificial intelligence, and its 2025 proxy credited one director with insight into AI. ([Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774924005948/caty20231231_10k.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774925005749/caty20241231_10k.htm), [Cathay General Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/861842/000143774925011577/caty20250326_def14a.htm))

### Does East West have an AI chatbot for customers?

Not one it has disclosed. East West offers mobile and online banking with digital account opening and a multi-currency app, and is rolling out online FX trading. The business-banking AI chatbot launched in August 2026 under the EastWest name belongs to a Philippine bank, not East West Bancorp. ([East West Bank](https://eastwestbank.com/assets/disclosures/products/apyc_cd_velo_final.pdf), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251))

### How does East West compare with Western Alliance on AI?

Western Alliance scores 71.8 on this site's disclosure index and East West 49.2. Western Alliance quantified its AI program in May 2026 (150,000+ hours saved, lending cycle time down 25%) and named 15 AI use cases in September 2026. East West's CFO says AI spending so far goes mainly to cyber defense and resilience. ([Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026033850/wal_investordayx2026xfin.htm), [Investing.com](https://www.investing.com/news/transcripts/western-alliance-at-barclays-conference-shift-to-profits-buybacks-93CH-4904090), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/east-west-ewbc-q1-2026-222917326.html))

### How does East West's technology spending compare?

East West guided 2026 expense growth of 8% to 9% after the second quarter, narrowed from 7% to 9%, and its CFO says near-term AI spending goes to cyber defense, monitoring tools and operating resilience. Western Alliance says its technology spend rose about 90% in five years. ([The Motley Fool](https://fool.com/earnings/call-transcripts/2026/07/21/east-west-bancorp-ewbc-q2-2026-earnings-call-transcript), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/east-west-ewbc-q1-2026-222917326.html), [Western Alliance Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1212545/000162828026033850/wal_investordayx2026xfin.htm))

### How does East West compare with Zions on AI?

Zions scores 59.6 on this site's disclosure index and East West 49.2. Zions reports 56% of staff on generative AI, AI in AML alert review and credit review, and a governance committee in its 10-K. East West's AI record is a CFO's description of everyday tools and a single 10-K risk-factor sentence. ([American Banker](https://americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-3-jennifer-smith-zions-bancorporation), [Earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2025/08/05/zions-zion-q2-2025-earnings-call-transcript), [Zions Bancorporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/109380/000010938026000046/zions-20251231.htm), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm))

### Where does East West invest in technology if not AI?

In cross-border banking and security. Its CFO describes an internally developed US to Hong Kong transfer capability, online FX trading with straight-through processing, and cyber, multifactor authentication and a fraud-free environment as the best return on technology spending. ([East West Bank](https://eastwestbank.com/en/newsroom/inthenews_030226), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251))

### How does East West compare with City National on AI?

City National scores 65 on this site's disclosure index and East West 49.2. City National's AI record largely comes from its parent RBC, which created an AI Group reporting to its CEO in February 2026 and counts almost 27,000 RBC Assist users. East West has no parent program and discloses no AI platform of its own. ([RBC via CNW (Yahoo Finance)](https://finance.yahoo.com/news/rbc-creates-ai-group-help-140100667.html), [East West Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1069157/000106915726000009/ewbc-20251231.htm))

### How does East West compare with Bank of Hope on AI?

East West scores 49.2 on this site's disclosure index and Bank of Hope 2.1. Hope's 2024 10-K was its first to discuss AI, saying it may develop or incorporate AI in future, and its board adopted an acceptable-use policy limiting AI. East West's CFO describes AI already in daily use for documents and dashboards. ([Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000112836125000010/hope-20241231.htm), [Hope Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/1128361/000119312525078439/d888910ddef14a.htm), [Investing.com](https://investing.com/news/transcripts/east-west-bank-at-barclays-conference-growth-fees-and-capital-93CH-4900251))

### Is East West among the best-performing banks despite less AI?

On financial results, yes: American Banker ranked it third among top-performing banks over $50 billion for 2025, with a 3.42% net interest margin, and its first-quarter 2026 efficiency ratio was 36.2%. The disclosure index measures what banks put on the record about AI, not performance. ([American Banker](https://www.americanbanker.com/news/the-top-performing-banks-with-more-than-50b-of-assets-in-2025), [Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/east-west-ewbc-q1-2026-222917326.html))

## Peers on this site

- [Cathay General Bancorp AI strategy](https://www.bankingnewsai.com/banks/cathay) · [vs peers](https://www.bankingnewsai.com/banks/cathay/vs-peers)
- [Hope Bancorp (Bank of Hope) AI strategy](https://www.bankingnewsai.com/banks/bank-of-hope) · [vs peers](https://www.bankingnewsai.com/banks/bank-of-hope/vs-peers)
- [City National Bank (RBC) AI strategy](https://www.bankingnewsai.com/banks/city-national) · [vs peers](https://www.bankingnewsai.com/banks/city-national/vs-peers)
- [Banc of California AI strategy](https://www.bankingnewsai.com/banks/banc-of-california) · [vs peers](https://www.bankingnewsai.com/banks/banc-of-california/vs-peers)
- [CVB Financial Corp. AI strategy](https://www.bankingnewsai.com/banks/cvb-financial) · [vs peers](https://www.bankingnewsai.com/banks/cvb-financial/vs-peers)
- [Western Alliance Bancorporation AI strategy](https://www.bankingnewsai.com/banks/western-alliance) · [vs peers](https://www.bankingnewsai.com/banks/western-alliance/vs-peers)
- [Zions Bancorporation AI strategy](https://www.bankingnewsai.com/banks/zions) · [vs peers](https://www.bankingnewsai.com/banks/zions/vs-peers)
- [Columbia Banking System AI strategy](https://www.bankingnewsai.com/banks/columbia) · [vs peers](https://www.bankingnewsai.com/banks/columbia/vs-peers)

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