# Central Bancompany: AI strategy

Source: https://www.bankingnewsai.com/banks/central-bancompany
Last updated: Oct 19, 2026

*A 124-year-old Missouri bank that went public in November 2025 to fund an acquisition, employs about 65 in-house programmers and designers, is replacing its core with real-time API-based systems, publishes customer guides on AI's economy and AI scams, and runs vendor AI in its mobile app: Personetics' AI-driven money-management insights (2024) and, per its first 10-K, a recently launched tool with AI-enabled cash-flow forecasting.*

## How is Central Bank using AI?

Central Bancompany, the Jefferson City, Missouri parent of The Central Trust Bank, founded in 1902 and family-controlled for generations, became a public company in November 2025 when it raised about $400 million on Nasdaq to fund an acquisition of a $2 billion-plus bank in Texas or another target market, having narrowed a list of about 30 candidates. It has $20.75 billion of consolidated assets, $17.3 billion of wealth assets under advice, 2,765 full-time employees (3,036 headcount) and 155 full-service branches at the end of 2025, most of them in Missouri and Kansas, with others in Oklahoma, Illinois and Colorado and one in Florida, and it earns like few peers: second-quarter 2026 net income was $113.8 million, or $0.47 per share, a 2.24% return on assets, a 4.40% net interest margin and a 46.5% efficiency ratio, which president and CEO John 'JR' Ross called 'another set of solid financial results'; the board declared a $0.12 dividend and authorised a $100 million buyback. Forbes ranked it the ninth-best bank in America in 2026, one of two banks in the top 50 every year since 2009. Technology is a stated differentiator built in house: about 65 programmers and designers, a highly rated mobile app, self-built treasury tools for governments and associations, and a core modernisation project for 'real-time, API-based capabilities' whose technology costs the bank flags as rising 'consistent with continued investment in our branch network and infrastructure'. On AI the bank both educates and deploys vendor tools. Its learning centre explains how AI is changing the economy and how AI-enhanced scams and voice cloning work. In March 2024 it implemented Personetics' AI-driven engagement platform, which the vendor said would give its digital customers 'hyper-personalized insights, advice and smart savings' and cash-flow-based guidance, with Daniel Westhues, then chief marketing officer and now chief customer officer, saying the platform lets the bank 'proactively guide' customers; Personetics later reported a 29% digital engagement rate, a 22.9% click-through rate and 32.5 million insights delivered (vendor figures), citing the bank's Net Promoter Score of 70.6. Its first 10-K, filed in March 2026, adds that it 'recently launched a new money management tool that includes AI-enabled cash flow forecasting', lists AI among technological changes that could cause service interruptions or processing errors, and warns of bad actors using AI to commit fraud; its 2026 10-Qs say AI-related cyber and fraud risks 'did not materially impact results'. Technology is overseen by Russ Goldammer, chief information officer since 2021 and head of the Central Technology Services division since 2009, who chairs the Technology Management Committee reporting to the Risk Committee. No AI leader or AI budget appears in its filings or earnings releases, and AI was not raised on its earnings calls. The Central Trust Bank is a Missouri state member bank supervised by the Federal Reserve.

## At a glance

| Field | Value |
| --- | --- |
| Lead bank | The Central Trust Bank |
| Ticker | CBC |
| Headquarters | Jefferson City, MO |
| Consolidated assets | $20,473 million |
| Federal Reserve rank | 92 |
| Charter | Missouri state member bank (Federal Reserve) |

## What AI partnerships and patents does Central Bancompany have?

The only AI vendor named in the cited record is Personetics, whose AI-driven engagement platform the bank implemented in March 2024. The bank names no AI lab, cloud provider or GPU supplier, and says only that service and cloud providers support its core, fraud monitoring and customer services. A Google Patents assignee search on 14 October 2026 found no AI patents or published applications assigned to Central Bancompany or The Central Trust Bank. ([Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html), [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))

| Item | What it is | Status | Date | Sources |
| --- | --- | --- | --- | --- |
| Personetics | AI-driven engagement platform for personalised insights, advice and smart savings in digital channels | In production | 2024-03-27 | [Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html), [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking) |

## Flagship platform: In-house technology division and core modernisation programme

Central Bancompany describes its 'in-house technology division and innovation teams, together employing approximately 65 programmers and designers' that support its consumer, commercial and wealth lines, a 'highly rated mobile app', treasury-management tools for governments and associations 'much of which we have built with our own technology', and a banking core modernisation project 'intended to provide us with real-time, API-based capabilities'. The bank ranks as the 18th-largest HSA provider. Customer-facing content explains how AI is changing the economy and how AI-enhanced scams and voice cloning work. The bank has also disclosed AI vendors and features: in March 2024 it implemented Personetics' AI-driven engagement platform for personalised insights, advice and smart savings in its digital channels, for which Personetics reports, as the vendor's own figures, 32.5 million insights delivered, a 29% digital engagement rate and a 22.9% click-through rate, alongside the bank's Net Promoter Score of 70.6; its 2025 10-K says it 'recently launched a new money management tool that includes AI-enabled cash flow forecasting'. No AI leader or AI budget has been disclosed. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Central Bank](https://www.centralbank.net/learning-center/how-ai-is-changing-the-economy/), [Central Bank](https://www.centralbank.net/learning-center/security/emerging-trends/the-rise-of-ai-enhanced-scams/), [Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html), [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking))

## Key points

- In-house technology: about 65 programmers and designers; self-built treasury tools; core modernisation for real-time, API-based capabilities.
- IPO in November 2025 (Nasdaq: CBC) raising about $400 million to fund an acquisition of a $2 billion-plus bank in a target market such as Texas.
- Q2 2026 net income $113.8 million ($0.47); ROA 2.24%; NIM 4.40%; efficiency ratio 46.5%; $100 million buyback authorised.
- Forbes number nine Best Bank in America 2026; top 50 every year since 2009.
- Customer education on AI: how AI is changing the economy; AI-enhanced scams and voice cloning.
- No AI leader or AI budget disclosed; 18th-largest HSA provider.
- Vendor AI in digital banking: Personetics' AI-driven insights, advice and smart savings (implemented March 2024; vendor-reported 29% digital engagement and 22.9% click-through, bank NPS 70.6); a recently launched money-management tool with AI-enabled cash-flow forecasting (2025 10-K).
- 2025 10-K risk factors: AI among technology changes that could cause service interruptions and processing errors; bad actors using AI for fraud and cyberattacks. 2026 10-Qs: AI-related cyber and fraud risks did not materially affect results.
- Technology governance: CIO Russ Goldammer chairs a Technology Management Committee reporting to the Risk Committee; mobile app rated 4.9/5 on iOS across more than 53,000 ratings.
- Core vendor: TCS BaNCS chosen in March 2024 to replace a proprietary core built and maintained in house for more than 50 years; TCS BaNCS for Payments is pre-integrated to offer FedNow and RTP.
- Core modernisation spend: $12 million capitalised to 30 June 2026 (10-Q); about $700,000 capitalised in Q1 2026 (earnings call); 2025 computer software and maintenance expense $22.6 million, up $2.2 million (11.0%), partly for the new core platform (10-K).
- July 2026 bank release names the delivery team: CIO Russ Goldammer, SVP Application Development Jill Hansen and SVP Operations Cheryl Kendrick, and lists 'integration readiness for emerging technologies, including AI' among the core rebuild's deliverables.
- IPO priced 19 November 2025 at $21.00 a share for 17,778,000 shares (about $373 million gross), trading on Nasdaq from 20 November; the S-1 filed in October 2025 already carried the AI-enabled cash-flow forecasting and AI risk language.
- 10-K cybersecurity governance: a Director of Cybersecurity in the technology function and a Vice President, Information Security reporting to the Chief Risk Officer; the IT Risk Committee meets weekly and the Technology Management Committee quarterly.

## Timeline

- Aug 14, 2026 — **Q2 2026 10-Q: $12 million of core modernisation capitalised** Capitalised to date under the Core Modernization initiative, funded from operating cash flow; six-month legal and professional fees rose to $11.6 million from $10.4 million on technology improvement initiatives and public-company costs. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm))
- Aug 14, 2026 — **Q2 2026 10-Q: AI-related fraud and cyber risks monitored** Cybersecurity and fraud risks 'including those related to digital activity and artificial intelligence' did not materially affect results in the quarter. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm))
- Aug 4, 2026 — **Second-quarter 2026 results; $100 million buyback** Net income $113.8 million; ROA 2.24%; efficiency 46.5%. ([Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html))
- Jul 15, 2026 — **Bank release on the largest modernisation in its history** Names Jill Hansen and Cheryl Kendrick as project leaders under CIO Russ Goldammer; lists real-time posting, a 360-degree customer view and integration readiness for emerging technologies, including AI. ([Central Bank (company news)](https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/))
- Apr 28, 2026 — **Q1 call: core conversion under way** Management said the bank is 'still in the middle of our core conversion' and capitalised about $700,000 of project spend in the quarter; the call did not address AI. ([earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2026/04/28/cbc-q1-2026-earnings-transcript))
- Apr 28, 2026 — **First-quarter 2026 results** Net income $111.1 million; $0.46 per share. ([Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/04/28/3282596/0/en/central-bancompany-inc-reports-first-quarter-2026-results.html))
- Apr 16, 2026 — **Personetics case study reports engagement results** Vendor-reported: 32.5 million insights delivered since implementation, a 29% digital engagement rate and a 22.9% click-through rate; the bank's Net Promoter Score is 70.6. ([Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking))
- Mar 25, 2026 — **10-K: technology spend and cyber governance** Computer software and maintenance expense rose $2.2 million (11.0%) to $22.6 million in 2025, partly for a new core banking platform; the filing describes a Director of Cybersecurity in the technology function and a Vice President, Information Security reporting to the Chief Risk Officer. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))
- Mar 25, 2026 — **First 10-K: AI-enabled cash-flow forecasting and AI risk factors** A recently launched money-management tool includes AI-enabled cash-flow forecasting; AI is named among technology changes that could cause interruptions or errors and as a tool for fraudsters; the CIO chairs a Technology Management Committee reporting to the board Risk Committee. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))
- Mar 25, 2026 — **First 10-K as a public company** 65-person technology team; core modernisation; Forbes number nine. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))
- Dec 31, 2025 — **Year-end 2025 position** $20.75 billion of assets; $16.0 billion of wealth assets under advice; the 10-K also ranks it the 18th-largest HSA provider as of December 2024. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))
- Nov 19, 2025 — **IPO priced at $21.00 a share** 17,778,000 Class A shares offered on the Nasdaq Global Select Market under CBC, trading from 20 November; Morgan Stanley and KBW joint lead bookrunners. ([Central Bancompany (investor relations)](https://investor.centralbank.net/node/6926/pdf))
- Nov 12, 2025 — **IPO launched to fund an acquisition** About $400 million sought; roughly 30 target banks screened. ([American Banker](https://americanbanker.com/news/missouri-bank-launches-ipo-in-search-of-acquisition))
- Oct 10, 2025 — **S-1 filed ahead of the IPO** Discloses about 65 in-house programmers and designers, the core modernisation project, a recently launched money-management tool with AI-enabled cash-flow forecasting, and AI-using bad actors as a fraud and cyber risk. ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000110465925098752/tm2512009-9_s1.htm))
- Nov 7, 2024 — **Customer guide on AI-enhanced scams published** The learning centre explains how AI is used in scams, including voice cloning. ([Central Bank](https://www.centralbank.net/learning-center/security/emerging-trends/the-rise-of-ai-enhanced-scams/))
- Mar 27, 2024 — **Personetics AI platform implemented** AI-driven insights, advice, goal-based smart savings and cash-flow-based guidance in the bank's digital channels, on a cloud implementation with account aggregation. ([Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html))
- Mar 19, 2024 — **TCS BaNCS selected to replace the in-house core** Tata Consultancy Services announced that Central Bank will use TCS BaNCS, with its API ecosystem and the TCS BaNCS for Payments module for FedNow and RTP; CEO John Ross called TCS 'a natural choice' after an extensive search. ([Fintech Futures](https://fintechfutures.com/core-banking-technology/us-based-central-bank-taps-tcs-for-core-banking-upgrade))

## Where AI runs

| Use case | What | Status | Detail | Sources |
| --- | --- | --- | --- | --- |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Core modernisation to real-time, API-based systems | Rolling out | In-progress replacement of the banking core. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | In-house digital and treasury platforms | In production | Mobile app and government and association treasury tools built by the bank's own developers. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| [Customer-facing chatbots](https://www.bankingnewsai.com/ai-regulation/by-use-case#customer-chatbots) | Personetics AI-driven money-management insights | In production | Hyper-personalised insights, advice and smart-savings programmes in the mobile and online channels, replacing older budgeting tools; Personetics reports a 29% digital engagement rate and 22.9% click-through rate (vendor figures). | [Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html), [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI-enabled cash-flow forecasting | In production | A recently launched money-management tool that includes AI-enabled cash-flow forecasting, cited in the 10-K as an example of new-product risk. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| [Model risk management](https://www.bankingnewsai.com/ai-regulation/by-use-case#model-risk) | AI in 10-K risk factors and 10-Q risk monitoring | In production | AI named as a source of implementation errors and fraud or cyber risk; the 2026 10-Qs report no material impact from AI-related fraud and cyber risks. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | TCS BaNCS as the replacement core | Rolling out | Tata Consultancy Services' core platform replaces a proprietary system built in house for more than 50 years; the bank cites its API ecosystem, connected digital and branch onboarding and pre-integrated FedNow and RTP support. | [Fintech Futures](https://fintechfutures.com/core-banking-technology/us-based-central-bank-taps-tcs-for-core-banking-upgrade), [Central Bank (company news)](https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI-readiness as a core-rebuild deliverable | Announced | The bank lists integration readiness for emerging technologies, including AI, alongside real-time posting and a 360-degree customer view; no AI application on the new core is disclosed. | [Central Bank (company news)](https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Reliance on service and cloud providers for core, fraud monitoring and customer services | In production | The 10-K says third-party environments support core banking operations, fraud monitoring and customer-facing services, and that an incident at a provider could impair fraud detection or transaction processing. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| [Cybersecurity](https://www.bankingnewsai.com/ai-regulation/by-use-case#cybersecurity) | AI-enabled attacker risk in cyber programme | In production | The 10-K and S-1 name AI use by bad actors to commit fraud, misappropriate funds and facilitate cyberattacks; the programme is led by a Director of Cybersecurity, with a VP Information Security reporting to the Chief Risk Officer. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000110465925098752/tm2512009-9_s1.htm) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | Technology Management Committee and IT Risk Committee | In production | The IT Risk Committee meets weekly; the Technology Management Committee, chaired by the CIO and reporting to the Risk Committee, meets quarterly, defines technology and data risk appetite and tracks major IT projects. | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| [Fraud detection](https://www.bankingnewsai.com/ai-regulation/by-use-case#fraud) | Customer education on AI-enhanced scams | In production | Voice cloning and impersonation guidance. | [Central Bank](https://www.centralbank.net/learning-center/security/emerging-trends/the-rise-of-ai-enhanced-scams/), [Central Bank](https://www.centralbank.net/learning-center/security/emerging-trends/how-ai-scammers-imitate-loved-ones/) |

## Disclosed numbers

| Measure | Value | As of | Sources |
| --- | --- | --- | --- |
| Full-service branches | 155: mostly Missouri and Kansas; also Oklahoma, Illinois, Colorado; one in Florida | Dec 31, 2025 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| Q2 2026 net income / diluted EPS | $113.8 million / $0.47 | Aug 4, 2026 | [Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html) |
| Return on average assets / efficiency ratio, Q2 2026 | 2.24% / 46.5% | Aug 4, 2026 | [Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html) |
| Personetics insights: digital engagement / click-through (vendor-reported) | 29% / 22.9%; 32.5 million insights delivered; bank NPS 70.6 | Apr 16, 2026 | [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking) |
| In-house programmers and designers | ≈ 65 | Dec 31, 2025 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| Wealth assets under advice | $17.3 billion | Jun 30, 2026 | [Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html) |
| Mobile app rating (iOS) / customer ratings | 4.9 of 5 / > 53,000 | Mar 1, 2026 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| Mobile functionalities | 310 | Mar 25, 2026 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| Core modernisation spend capitalised to date | $12 million | Jun 30, 2026 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm) |
| Core modernisation spend capitalised in Q1 2026 | ≈ $700,000 | Mar 31, 2026 | [earnings call transcript (The Motley Fool)](https://fool.com/earnings/call-transcripts/2026/04/28/cbc-q1-2026-earnings-transcript) |
| Computer software and maintenance expense, 2025 | $22.6 million, up $2.2 million (11.0%) from $20.3 million | Dec 31, 2025 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| Six-month legal and professional fees, 2026 vs 2025 | $11.6 million vs $10.4 million | Jun 30, 2026 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm) |
| Full-time employees / total headcount | 2,765 / 3,036 | Dec 31, 2025 | [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm) |
| IPO gross proceeds (17,778,000 shares at $21.00) | ≈ $373 million | Nov 19, 2025 | [Central Bancompany (investor relations)](https://investor.centralbank.net/node/6926/pdf) |
| IPO proceeds sought | ≈ $400 million | Nov 12, 2025 | [American Banker](https://americanbanker.com/news/missouri-bank-launches-ipo-in-search-of-acquisition) |

## Quotes

> "We continuously reinvest in our business and are currently undertaking a banking core modernization project that is intended to provide us with real-time, API-based capabilities." — Central Bancompany, 2025 Form 10-K, Mar 25, 2026 ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))

> "With this AI-driven platform provided by Personetics, we can better understand each of our customers' unique needs and proactively guide them with personalized financial insights and proactive advice tailored to them." — Daniel Westhues, Executive Vice President and CMO, Mar 27, 2024 ([Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html))

> "This is not just a simple system upgrade, it’s a full rebuild of the engine while the plane is in flight." — Russ Goldammer, Chief Information Officer, Jul 15, 2026 ([Central Bank (company news)](https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/))

> "a natural choice" — John 'JR' Ross, President and CEO, Mar 20, 2024 ([Fintech Futures](https://fintechfutures.com/core-banking-technology/us-based-central-bank-taps-tcs-for-core-banking-upgrade))

> "the implementation of technological changes, such as AI technologies, and upgrades to maintain current systems and integrate new systems may also cause service interruptions, transaction processing errors and system conversion delays" — Central Bancompany, 2025 Form 10-K, risk factors, Mar 25, 2026 ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))

> "We continue to monitor evolving cybersecurity and fraud risks, including those related to digital activity and artificial intelligence, which did not materially impact results this quarter." — Central Bancompany, Q2 2026 Form 10-Q, Aug 14, 2026 ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm))

> "We are pleased to announce another set of solid financial results for Central in the second quarter of 2026." — John 'JR' Ross, President and CEO, Aug 4, 2026 ([Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html))

## Who runs AI

- **John 'JR' Ross** — President and CEO ([LinkedIn](https://www.linkedin.com/in/john-ross-51510540)) ([Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html))
- **Russell 'Russ' L. Goldammer** — Executive Vice President and Chief Information Officer (Chief Technology Officer of the Bank since October 2021; head of Central Technology Services from 2009) ([LinkedIn](https://www.linkedin.com/in/russellgoldammer)) ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))
- **Daniel H. Westhues** — Senior Executive Vice President and Chief Customer Officer (since February 2025; Chief Retail and Marketing Officer 2014–2025) ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html))
- **Jill Hansen** — Senior Vice President, Application Development, Central Technology Services (joined 2006; previously Chief Information Officer of the State of Missouri); co-leads the core modernisation ([Central Bank (company news)](https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/))
- **Cheryl Kendrick** — Senior Vice President, Operations, Central Technology Services (joined 1992); leads check processing, deposit services, fraud, lockbox, imaging, loan operations and wires; co-leads the core modernisation ([Central Bank (company news)](https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/))
- **Carey D. Schoeneberg** — Senior Vice President and Chief Risk Officer ([LinkedIn](https://www.linkedin.com/in/carey-schoeneberg-cpa-b72455116)) ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))

## Which AI vendors and fintechs does Central Bank work with?

| Company | What Central Bank uses it for | Status | Category |
| --- | --- | --- | --- |
| [Personetics](https://www.bankingnewsai.com/vendors/personetics) | AI-driven insights, advice and smart-savings tools in Central Bank's digital channels, implemented March 2024. | In production | [Conversational AI](https://www.bankingnewsai.com/ai-tools/conversational-ai) |

Each vendor and fintech page cites the source for the relationship. [AI tools for banks](https://www.bankingnewsai.com/ai-tools) · [fintech and neobank AI dossiers](https://www.bankingnewsai.com/fintech).

## Regulators it answers to

- [Federal Reserve](https://www.bankingnewsai.com/ai-regulation/federal-reserve) — The Central Trust Bank is a state member bank; Fed model-risk and third-party guidance govern the core modernisation and any AI on top of it. See [SR 11-7](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-11-7), [SR 23-4](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-23-4).
- [CFPB](https://www.bankingnewsai.com/ai-regulation/cfpb) — Consumer, HSA and credit-card products bring adverse-action and UDAAP duties to any automated decisioning. See [ECOA / Regulation B adverse action (15 U.S.C. 1691(d); 12 CFR 1002.9)](https://www.bankingnewsai.com/ai-regulation/documents/cfpb-ecoa-regulation-b-adverse-action).
- [SEC](https://www.bankingnewsai.com/ai-regulation/sec) — As a newly public company its technology and AI statements fall under SEC disclosure scrutiny. See [Division of Examinations FY2026 Priorities](https://www.bankingnewsai.com/ai-regulation/documents/sec-exam-priorities-fy2026).

## What the record suggests

### Sixty-five in-house developers is unusual at this size

Most $20 billion banks rent their technology; a native engineering team plus an API core is the foundation on which AI can be built rather than bought.

### The acquisition will test the platform

Buying a $2 billion-plus bank onto a core mid-modernisation is the operational risk of 2026 and 2027.

### Public-company disclosure will pull an AI statement

Analysts covering a new Nasdaq bank with a 46% efficiency ratio will ask what the technology team is building next.

### Scam education should become detection

Explaining voice cloning to customers is the prelude to deploying voice and identity analytics in the contact centre.

## FAQ

### Who leads AI at Central Bancompany?

Central Bancompany has not named an AI leader, a chief data officer or an AI budget. Technology sits with Russ Goldammer, Chief Information Officer, who has run Central Technology Services since 2009 and chairs the Technology Management Committee reporting to the board Risk Committee. Jill Hansen, SVP Application Development, and Cheryl Kendrick, SVP Operations, lead the core modernisation with him. Chief Customer Officer Daniel Westhues backed the 2024 Personetics rollout as marketing chief, and Chief Risk Officer Carey Schoeneberg oversees information security through a Vice President.

### Does Central Bank use AI?

Yes, through vendor tools in digital banking: it implemented Personetics' AI-driven platform for personalised insights, advice and smart savings in March 2024, which Personetics says reaches a 29% digital engagement rate, and its 2025 10-K describes a recently launched money-management tool with AI-enabled cash-flow forecasting. It has not disclosed an AI leader or AI budget. It has an in-house technology division of about 65 programmers and designers, is modernising its core to real-time, API-based systems, and publishes customer guides on AI's effect on the economy and on AI-enhanced scams.

### Why did Central Bancompany go public?

It launched an IPO in November 2025 to raise about $400 million to fund the acquisition of a bank with more than $2 billion of assets in a target market such as Texas, having screened about 30 candidates. It trades on Nasdaq as CBC and authorised a $100 million buyback in August 2026.

### Which core banking system is Central Bank moving to, and how does it relate to AI?

Central Bank chose Tata Consultancy Services' TCS BaNCS in March 2024 to replace a proprietary core it built and maintained in house for more than 50 years, citing API-based integration, real-time processing and FedNow and RTP support. By 30 June 2026 it had capitalised $12 million on the Core Modernization initiative. A July 2026 bank release lists integration readiness for emerging technologies, including AI, as a deliverable, but no AI application on the new core has been announced.

### How does Central Bancompany describe AI risk in its filings?

Its 2025 10-K, first filed in March 2026, says AI technologies used by bad actors raise fraud and cyberattack risk, and that implementing technological changes such as AI could cause service interruptions, processing errors and conversion delays. The Q2 2026 10-Q says cybersecurity and fraud risks, including those related to artificial intelligence, did not materially affect the quarter. The CIO-chaired Technology Management Committee reviews technology risk quarterly and reports to the Risk Committee.

## Sources (15)

1. How AI is Changing the Economy (undated page, retrieved 2026-09-24) — Central Bank, Sep 24, 2026. https://www.centralbank.net/learning-center/how-ai-is-changing-the-economy/
2. The Rise of AI-Enhanced Scams — Central Bank, Nov 7, 2024. https://www.centralbank.net/learning-center/security/emerging-trends/the-rise-of-ai-enhanced-scams/
3. How AI Scammers Imitate Loved Ones (undated page, retrieved 2026-09-24) — Central Bank, Sep 24, 2026. https://www.centralbank.net/learning-center/security/emerging-trends/how-ai-scammers-imitate-loved-ones/
4. Missouri bank launches IPO in search of acquisition — American Banker, Nov 12, 2025. https://americanbanker.com/news/missouri-bank-launches-ipo-in-search-of-acquisition
5. Central Bancompany, Inc. Reports First Quarter 2026 Results — Central Bancompany (GlobeNewswire), Apr 28, 2026. https://globenewswire.com/news-release/2026/04/28/3282596/0/en/central-bancompany-inc-reports-first-quarter-2026-results.html
6. Central Bancompany, Inc. Reports Second Quarter 2026 Results, Declares Regular $0.12 Dividend and Authorizes $100 Million Share Repurchase — Central Bancompany (GlobeNewswire), Aug 4, 2026. https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html
7. Central Bank Boosts Financial Wellness for Customers Through Personetics' AI-powered Platform — Personetics (PR Newswire), Mar 27, 2024. https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html
8. How Personetics and Central Bank Drive Customer-Centered Banking — Personetics, Apr 16, 2026. https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking
9. Central Bancompany, Inc. Annual Report on Form 10-K for the fiscal year ended December 31, 2025 — Central Bancompany (SEC filings), Mar 25, 2026. https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm
10. Leading the Future: How Two Women Are Powering the Largest Modernization in Company History — Central Bank (company news), Jul 15, 2026. https://www.centralbank.net/central-bancompany/recent-news/how-two-women-are-powering-the-largest-modernization-in-company-history/
11. US-based Central Bank taps TCS for core banking upgrade — Fintech Futures, Mar 20, 2024. https://fintechfutures.com/core-banking-technology/us-based-central-bank-taps-tcs-for-core-banking-upgrade
12. Central Bancompany, Inc. Announces Pricing of Initial Public Offering — Central Bancompany (investor relations), Nov 19, 2025. https://investor.centralbank.net/node/6926/pdf
13. CBC Q1 2026 Earnings Transcript — earnings call transcript (The Motley Fool), Apr 28, 2026. https://fool.com/earnings/call-transcripts/2026/04/28/cbc-q1-2026-earnings-transcript
14. Central Bancompany, Inc. Registration Statement on Form S-1 — Central Bancompany (SEC filings), Oct 10, 2025. https://www.sec.gov/Archives/edgar/data/2065601/000110465925098752/tm2512009-9_s1.htm
15. Central Bancompany, Inc. Quarterly Report on Form 10-Q for the quarter ended June 30, 2026 — Central Bancompany (SEC filings), Aug 14, 2026. https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm

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