# First Busey Corporation vs peers: AI and technology compared

Source: https://www.bankingnewsai.com/banks/busey/vs-peers
Last updated: Oct 20, 2026

*Part of the [First Busey Corporation AI strategy profile](https://www.bankingnewsai.com/banks/busey). Peer group: First Merchants Corporation, Central Bancompany, Enterprise Financial Services Corp, First Financial Bancorp, Commerce Bancshares, Old National Bancorp, Wintrust Financial Corporation, UMB Financial.*

## How does First Busey Corporation compare with its peers on AI and technology?

On this site's AI disclosure index Busey Bank scores 44.9 (#64 of 120 US banks), third in a nine-bank Midwest group behind Old National (66) and UMB (47.9) and ahead of Wintrust (38.1), Enterprise (34.4) and Commerce (34). Two things separate it. First, it has customer-facing AI in production and has counted it: Glia voice-AI virtual assistants handled 61.5% of contact-center calls and cut post-call wrap-up time by 50%, letting Busey absorb 30,000 CrossFirst customers without adding headcount (reported February 2026). No other bank in the group discloses a call-deflection rate; Old National's CIO says AI-powered call-center automation cut handling time (May 2026) without a figure. Second, AI has a named owner: in April 2026 Busey appointed Adrianne Bernini its first director of AI, data science and insights, and its Q2 2026 investor deck puts artificial intelligence in CFO Chris Chan's portfolio. Where it trails is breadth of internal AI and outside coverage. Old National stood up an AI center of excellence and reports a Power BI clean-up done in about a week instead of a month (April 2026); First Merchants rolled out Microsoft Copilot to its whole organization (June 2026); Wintrust's equipment lender used AI credit adjudication on more than 4,000 deals in the first half of 2026. Busey discloses no employee copilot, and its profile records 13 dated moves in the last twelve months against a group median of 16. Its 2025 10-K says customers weigh 'quality of service and technology' and names fintech companies and digital banks among its rivals. ([The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000049/buse_20260728x26q2xex992.htm), [Old National Bank](https://www.oldnational.com/resources/insights/how-cfos-can-drive-real-returns-from-ai-investments), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/old-national-onb-q1-2026-172452001.html), [Louisville Business First](https://www.bizjournals.com/louisville/news/2026/06/05/executive-insights-experts-crypto-ai-business-bank.html), [Equipment Finance News (first published by sister title FinAi News)](https://equipmentfinancenews.com/news/lender-operations/ai-driving-funding-growth-via-credit-adjudication/), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm))

## Where does Busey Bank lead its peers on AI?

- **The only call-deflection rate in the group.** Busey's Glia voice-AI virtual assistants handled 61.5% of calls and cut wrap-up time by 50% as it absorbed 30,000 CrossFirst customers with no added headcount (February 2026). Old National reports AI-powered call-center automation cut handling time (May 2026) but gives no share of calls; no other peer discloses a customer-facing assistant. ([The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Old National Bank](https://www.oldnational.com/resources/insights/how-cfos-can-drive-real-returns-from-ai-investments))
- **A dedicated AI executive, which most of the group lacks.** Busey named Adrianne Bernini its first director of AI, data science and insights in April 2026, with a mandate for 'responsible implementation of AI/ML models'. Commerce, Central Bancompany and First Merchants name no AI executive; Old National's AI center of excellence sits inside its technology and data teams under CIO Matt Keen. ([Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [Old National Bank](https://www.oldnational.com/resources/insights/how-cfos-can-drive-real-returns-from-ai-investments), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/old-national-onb-q1-2026-172452001.html))
- **Most use cases in production in the group.** Busey's profile records 10 AI use cases in production, the most of the nine banks, tied with Old National and Enterprise; they run from Glia voice AI and AI call summaries to AI-powered fraud and threat detection, which its 2025 10-K says adds 'additional layers of fraud and threat detection'. ([The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Glia (case study)](https://www.glia.com/case-study/busey-bank), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm))
- **A larger wealth book than Central Bancompany's, with AI in the CFO's remit.** Busey reported $16.51 billion of wealth assets under care at June 30, 2026, against Central Bancompany's $17.3 billion of wealth assets under advice, and record wealth fees; its Q2 2026 deck lists artificial intelligence among the areas the CFO oversees, tying the new AI function to revenue lines. ([First Busey Corporation (GlobeNewswire)](https://globenewswire.com/news-release/2026/07/28/3334801/10701/en/First-Busey-Corporation-Announces-2026-Second-Quarter-Earnings.html), [Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000049/buse_20260728x26q2xex992.htm))

## Where does Busey Bank trail its peers on AI?

- **No disclosed employee copilot while First Merchants and Old National report theirs.** Busey discloses no Microsoft Copilot or internal generative-AI assistant. First Merchants says Copilot has been rolled out through its entire organization (June 2026), and Old National's CEO described an AI center of excellence and a Power BI clean-up done in about a week instead of a month (April 2026). ([Louisville Business First](https://www.bizjournals.com/louisville/news/2026/06/05/executive-insights-experts-crypto-ai-business-bank.html), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/old-national-onb-q1-2026-172452001.html))
- **No AI in lending on the record, unlike Wintrust and Old National.** Busey describes no AI in credit decisions. Wintrust Specialty Finance used AI credit adjudication to originate more than 4,000 deals worth roughly $500 million in the first half of 2026; Abrigo reports Old National's loan reviewers became about 31% more efficient with its AI Loan Review Assistant (July 2026, vendor-reported). ([Equipment Finance News (first published by sister title FinAi News)](https://equipmentfinancenews.com/news/lender-operations/ai-driving-funding-growth-via-credit-adjudication/), [Abrigo](https://www.abrigo.com/success-stories/how-old-national-bank-increased-loan-review-efficiency-and-capacity-with-ai-powered-workflow-intelligence/))
- **Fewer dated moves and less outside coverage than the group.** Busey's profile records 13 dated AI moves in the last twelve months, 8th of 9 against a group median of 16, and 4 independent sources against a median of 5; Old National has 9 independent sources, the most in the group, including trade-press coverage of its Affirm talks, and ties First Merchants on moves with 18. ([First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000055/buse-20260630.htm), [American Banker](https://www.americanbanker.com/payments/news/affirm-wants-to-embed-bnpl-in-banking-apps), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-old-national-bancorp-beats-q3-2025-forecasts-93CH-4302279))
- **No digital-adoption figure to set beside Commerce's.** Busey replaced eBank with Busey Digital Banking and Busey Mobile on June 8, 2026 but reports no digital-user or adoption figure. Commerce reports 82% digital penetration and 30% mobile-deposit use at December 31, 2025, and Central Bancompany a 4.9 iOS app rating from more than 53,000 ratings. ([Busey Bank](https://busey.com/assets/files/Bw7Fi3VO/DigitalBankingInTheKnow_061126.pdf), [Commerce Bancshares](https://investor.commercebank.com/files/doc_financials/2025/q4/CBSH-Q4-2025-Investor-Update.pdf), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm))

## Where does Busey Bank rank against its peers on AI disclosure?

Scores from the US AI disclosure index of 120 banks (0–100; 45% of the weight on independent coverage). The index measures what each bank has put on the public record and what outside outlets have reported about its AI, not capability or spending; every count is of entries on that bank's profile, each of which cites its sources.

| Bank | Score | Rank | Independent sources | Own disclosures | Use cases in production | Moves, last 12 months | Named AI platform |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [Old National Bancorp](https://www.bankingnewsai.com/banks/old-national) | [66](https://www.bankingnewsai.com/banks/ai-index) | #40 of 120 | [9](https://www.bankingnewsai.com/banks/old-national#sources) | [22](https://www.bankingnewsai.com/banks/old-national#sources) | [10 of 14](https://www.bankingnewsai.com/banks/old-national#where) | [18](https://www.bankingnewsai.com/banks/old-national#timeline) | Vendor-delivered automation on an acquisition-built bank ([Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Receives-2026-Trust-in-Banking-Award), [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=1330-9651962en-471PA5GUQ40497E71D0E3EU3B5), [Old National Bank](https://www.oldnational.com/resources/insights/four-tips-to-identify-ai-solutions-that-solve-real-business-problems/), [Old National Bank](https://www.oldnational.com/resources/insights/what-not-to-share-when-using-ai-for-personal-finance-help/)) |
| [UMB Financial](https://www.bankingnewsai.com/banks/umb) | [47.9](https://www.bankingnewsai.com/banks/ai-index) | #61 of 120 | [7](https://www.bankingnewsai.com/banks/umb#sources) | [14](https://www.bankingnewsai.com/banks/umb#sources) | [9 of 10](https://www.bankingnewsai.com/banks/umb#where) | [16](https://www.bankingnewsai.com/banks/umb#timeline) | Integration first: the Heartland systems conversion ([American Banker](https://www.americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-15-uma-wilson-umb-bank), [American Banker](https://americanbanker.com/news/umbs-post-acquisition-systems-conversion-set-for-october), [UMB Financial](https://blog.umb.com/economy-ai-impacts-on-the-markets/)) |
| [First Busey Corporation (this page)](https://www.bankingnewsai.com/banks/busey) | [44.9](https://www.bankingnewsai.com/banks/ai-index) | #64 of 120 | [4](https://www.bankingnewsai.com/banks/busey#sources) | [21](https://www.bankingnewsai.com/banks/busey#sources) | [10 of 13](https://www.bankingnewsai.com/banks/busey#where) | [13](https://www.bankingnewsai.com/banks/busey#timeline) | Director of AI, Data Science and Insights (from April 2026) ([Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [First Busey Corporation](https://ir.busey.com/static-files/e566cc4a-c381-404d-a3b6-e8d0a79aced4), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000049/buse_20260728x26q2xex992.htm), [The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Glia (case study)](https://www.glia.com/case-study/busey-bank)) |
| [Wintrust Financial Corporation](https://www.bankingnewsai.com/banks/wintrust) | [38.1](https://www.bankingnewsai.com/banks/ai-index) | #76 of 120 | [8](https://www.bankingnewsai.com/banks/wintrust#sources) | [16](https://www.bankingnewsai.com/banks/wintrust#sources) | [7 of 9](https://www.bankingnewsai.com/banks/wintrust#where) | [16](https://www.bankingnewsai.com/banks/wintrust#timeline) | Not disclosed |
| [Enterprise Financial Services Corp](https://www.bankingnewsai.com/banks/enterprise-bank) | [34.4](https://www.bankingnewsai.com/banks/ai-index) | #83 of 120 | [1](https://www.bankingnewsai.com/banks/enterprise-bank#sources) | [26](https://www.bankingnewsai.com/banks/enterprise-bank#sources) | [10 of 13](https://www.bankingnewsai.com/banks/enterprise-bank#where) | [16](https://www.bankingnewsai.com/banks/enterprise-bank#timeline) | Automation journey on the existing technology framework ([Yahoo Finance](https://finance.yahoo.com/quote/EFSCP/earnings/EFSCP-Q2-2026-earnings_call-653692.html), [Enterprise Bank & Trust (Enterprise University)](https://enterprisebank.com/insights/eu-ai-ceo-business-imperative), [Enterprise Bank & Trust (Enterprise University)](https://enterprisebank.com/insights/eu-microsoft-copilot-transforming-everyday-work), [Enterprise Bank & Trust](https://enterprisebank.com/insights/automation-efficiency-resilience)) |
| [Commerce Bancshares](https://www.bankingnewsai.com/banks/commerce) | [34](https://www.bankingnewsai.com/banks/ai-index) | #84 of 120 | [3](https://www.bankingnewsai.com/banks/commerce#sources) | [21](https://www.bankingnewsai.com/banks/commerce#sources) | [6 of 10](https://www.bankingnewsai.com/banks/commerce#where) | [15](https://www.bankingnewsai.com/banks/commerce#timeline) | Enterprise data strategy with an AI pillar; receivables automation for commercial clients ([Commerce Bancshares](https://commercebank.com/-/media/cb/pdf/about-us/annual-reports/2025annualreport.pdf), [Commerce Bank](https://commercebank.com/business/trends-and-insights/2025/banking-on-a-mission), [Commerce Bank](https://commercebank.com/business/trends-and-insights/2025/iowa-based-electrical-contractor-reduces-payment-processing-time), [Commerce Bank](https://commercebank.com/personal/ideas-and-tips/2024/how-to-stay-safe-from-ai-powered-fraud)) |
| [First Merchants Corporation](https://www.bankingnewsai.com/banks/first-merchants) | [29.8](https://www.bankingnewsai.com/banks/ai-index) | #88 of 120 | [3](https://www.bankingnewsai.com/banks/first-merchants#sources) | [22](https://www.bankingnewsai.com/banks/first-merchants#sources) | [9 of 11](https://www.bankingnewsai.com/banks/first-merchants#where) | [18](https://www.bankingnewsai.com/banks/first-merchants#timeline) | Not disclosed |
| [Central Bancompany](https://www.bankingnewsai.com/banks/central-bancompany) | [24.7](https://www.bankingnewsai.com/banks/ai-index) | #95 of 120 | [2](https://www.bankingnewsai.com/banks/central-bancompany#sources) | [11](https://www.bankingnewsai.com/banks/central-bancompany#sources) | [8 of 11](https://www.bankingnewsai.com/banks/central-bancompany#where) | [13](https://www.bankingnewsai.com/banks/central-bancompany#timeline) | In-house technology division and core modernisation programme ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Central Bank](https://www.centralbank.net/learning-center/how-ai-is-changing-the-economy/), [Central Bank](https://www.centralbank.net/learning-center/security/emerging-trends/the-rise-of-ai-enhanced-scams/), [Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html), [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking)) |
| [First Financial Bancorp](https://www.bankingnewsai.com/banks/first-financial-ohio) | [4.4](https://www.bankingnewsai.com/banks/ai-index) | #105 of 120 | [7](https://www.bankingnewsai.com/banks/first-financial-ohio#sources) | [24](https://www.bankingnewsai.com/banks/first-financial-ohio#sources) | [8 of 11](https://www.bankingnewsai.com/banks/first-financial-ohio#where) | [17](https://www.bankingnewsai.com/banks/first-financial-ohio#timeline) | Not disclosed |

## On which parts of the AI record is Busey Bank ahead of or behind its peers?

Each row is one input of the index, counted on the profiles of Busey Bank and the 8 peers that are scored on the same basis. "Place" is Busey Bank's position in the group of 9 (1st = most).

| Component (weight) | Busey Bank | Peer median | Most in the group | Place |
| --- | --- | --- | --- | --- |
| Independent sources (45%) | 4 | 5 | [Old National (9)](https://www.bankingnewsai.com/banks/old-national) | 5th of 9 |
| Use cases in production (10%) | 10 | 8.5 | [Busey Bank (10)](https://www.bankingnewsai.com/banks/busey) | 1st of 9 |
| Own primary disclosures (10%) | 21 | 21.5 | [Enterprise Bank & Trust (26)](https://www.bankingnewsai.com/banks/enterprise-bank) | 5th of 9 |
| Dated moves, last 12 months (10%) | 13 | 16 | [First Merchants (18)](https://www.bankingnewsai.com/banks/first-merchants) | 8th of 9 |
| Disclosed numbers (5%) | 14 | 12.5 | [Old National (16)](https://www.bankingnewsai.com/banks/old-national) | 3rd of 9 |
| Named AI leaders (5%) | 8 | 7 | [Old National (12)](https://www.bankingnewsai.com/banks/old-national) | 4th of 9 |
| Use cases described (5%) | 13 | 11 | [Old National (14)](https://www.bankingnewsai.com/banks/old-national) | 2nd of 9 |

## What has each bank in Busey Bank's peer group disclosed about its AI?

Facts from each bank's profile, cited to the profile's own sources. "Not disclosed" means the bank's public record, as cited on its profile, does not state it.

| Bank | Platform or assistant, as the profile names it | AI leaders named | Headline AI number disclosed | Patents on the record | Open AI roles |
| --- | --- | --- | --- | --- | --- |
| [First Busey Corporation](https://www.bankingnewsai.com/banks/busey) | Director of AI, Data Science and Insights (from April 2026) ([Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [First Busey Corporation](https://ir.busey.com/static-files/e566cc4a-c381-404d-a3b6-e8d0a79aced4), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000049/buse_20260728x26q2xex992.htm), [The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Glia (case study)](https://www.glia.com/case-study/busey-bank)) | [8, incl. Van A. Dukeman (Chairman, President and CEO)](https://www.bankingnewsai.com/banks/busey#people) ([First Busey Corporation (GlobeNewswire)](https://globenewswire.com/news-release/2026/07/28/3334801/10701/en/First-Busey-Corporation-Announces-2026-Second-Quarter-Earnings.html), [First Busey Corporation (GlobeNewswire)](https://ir.busey.com/news-releases/news-release-details/busey-dukeman-agree-contract-extension/)) | Not disclosed | Not disclosed | Not surveyed |
| [First Merchants Corporation](https://www.bankingnewsai.com/banks/first-merchants) | Not disclosed | [7, incl. Mark K. Hardwick (President and CEO)](https://www.bankingnewsai.com/banks/first-merchants#people) ([First Merchants Corporation (GlobeNewswire via Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/first-merchants-corporation-announces-second-200500052.html), [First Merchants Bank](https://firstmerchants.com/why-us/news/2026/06/04/first-merchants-bank-recognized-on-forbes--world-s-best-banks-2026), [First Merchants Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/712534/000071253426000067/frme-20261001.htm)) | Digital platform conversion cost (non-core, 2024): $2.4 million (Dec 31, 2024) ([First Merchants Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/712534/000071253426000022/frme-20251231.htm)) | Not disclosed | Not surveyed |
| [Central Bancompany](https://www.bankingnewsai.com/banks/central-bancompany) | In-house technology division and core modernisation programme ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Central Bank](https://www.centralbank.net/learning-center/how-ai-is-changing-the-economy/), [Central Bank](https://www.centralbank.net/learning-center/security/emerging-trends/the-rise-of-ai-enhanced-scams/), [Personetics (PR Newswire)](https://www.prnewswire.com/news-releases/central-bank-boosts-financial-wellness-for-customers-through-personetics-ai-powered-platform-302101105.html), [Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking)) | [6, incl. John 'JR' Ross (President and CEO)](https://www.bankingnewsai.com/banks/central-bancompany#people) ([Central Bancompany (GlobeNewswire)](https://globenewswire.com/news-release/2026/08/04/3338232/0/en/central-bancompany-inc-reports-second-quarter-2026-results-declares-regular-0-12-dividend-and-authorizes-100-million-share-repurchase.html)) | Personetics insights: digital engagement / click-through (vendor-reported): 29% / 22.9%; 32.5 million insights delivered; bank NPS 70.6 (Apr 16, 2026) ([Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking)) | Not disclosed | Not surveyed |
| [Enterprise Financial Services Corp](https://www.bankingnewsai.com/banks/enterprise-bank) | Automation journey on the existing technology framework ([Yahoo Finance](https://finance.yahoo.com/quote/EFSCP/earnings/EFSCP-Q2-2026-earnings_call-653692.html), [Enterprise Bank & Trust (Enterprise University)](https://enterprisebank.com/insights/eu-ai-ceo-business-imperative), [Enterprise Bank & Trust (Enterprise University)](https://enterprisebank.com/insights/eu-microsoft-copilot-transforming-everyday-work), [Enterprise Bank & Trust](https://enterprisebank.com/insights/automation-efficiency-resilience)) | [5, incl. James B. Lally (President and CEO)](https://www.bankingnewsai.com/banks/enterprise-bank#people) ([Enterprise Financial Services Corp (Business Wire via Yahoo Finance)](https://finance.yahoo.com/news/enterprise-financial-services-corp-reports-200500224.html), [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/enterprise-financial-services-q2-earnings-160738590.html)) | Not disclosed | Not disclosed | Not surveyed |
| [First Financial Bancorp](https://www.bankingnewsai.com/banks/first-financial-ohio) | Not disclosed | [7, incl. Archie Brown (Chief Executive Officer)](https://www.bankingnewsai.com/banks/first-financial-ohio#people) ([American Banker](https://www.americanbanker.com/news/cincinnatis-first-financial-strikes-third-deal-in-13-months), [First Financial Bancorp (PR Newswire via Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/first-financial-bancorp-announces-second-203000197.html), [First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000070895526000155/ffbc-20260914.htm)) | AI references in the 10-K, FY2023 / FY2024 / FY2025: none / 1 passage / about 25 (Feb 19, 2026) ([First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000070895524000018/ffbc-20231231.htm), [First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000070895525000012/ffbc-20241231.htm), [First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000070895526000028/ffbc-20251231.htm)) | Not disclosed | [0 open AI roles (Sep 24, 2026)](https://www.bankingnewsai.com/banks/first-financial-ohio#roles) |
| [Commerce Bancshares](https://www.bankingnewsai.com/banks/commerce) | Enterprise data strategy with an AI pillar; receivables automation for commercial clients ([Commerce Bancshares](https://commercebank.com/-/media/cb/pdf/about-us/annual-reports/2025annualreport.pdf), [Commerce Bank](https://commercebank.com/business/trends-and-insights/2025/banking-on-a-mission), [Commerce Bank](https://commercebank.com/business/trends-and-insights/2025/iowa-based-electrical-contractor-reduces-payment-processing-time), [Commerce Bank](https://commercebank.com/personal/ideas-and-tips/2024/how-to-stay-safe-from-ai-powered-fraud)) | [7, incl. John Kemper (President and CEO)](https://www.bankingnewsai.com/banks/commerce#people) ([Commerce Bancshares](https://commercebank.com/-/media/cb/pdf/about-us/annual-reports/2025annualreport.pdf), [American Banker](https://americanbanker.com/news/commerce-eyes-wealth-management-gains-after-sealing-m-a-deal)) | Digital penetration / app rating / mobile deposit use: 82% / 4.7 (app rating as of 3 February 2026) / 30% (Dec 31, 2025) ([Commerce Bancshares](https://investor.commercebank.com/files/doc_financials/2025/q4/CBSH-Q4-2025-Investor-Update.pdf)) | Not disclosed | Not surveyed |
| [Old National Bancorp](https://www.bankingnewsai.com/banks/old-national) | Vendor-delivered automation on an acquisition-built bank ([Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Receives-2026-Trust-in-Banking-Award), [GlobeNewswire via FT Markets](https://markets.ft.com/data/announce/full?dockey=1330-9651962en-471PA5GUQ40497E71D0E3EU3B5), [Old National Bank](https://www.oldnational.com/resources/insights/four-tips-to-identify-ai-solutions-that-solve-real-business-problems/), [Old National Bank](https://www.oldnational.com/resources/insights/what-not-to-share-when-using-ai-for-personal-finance-help/)) | [12, incl. Jim Ryan (Chairman and CEO)](https://www.bankingnewsai.com/banks/old-national#people) ([Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Bancorp-Reports-Record-Second-Quarter-2026-Results-Announces-Enhanced-Executive-Leadership-Structure), [American Banker](https://americanbanker.com/news/acquisitive-old-national-eyes-growth-in-midwest-southeast)) | Legacy Power BI code clean-up with AI: ≈ 1 week vs ≈ 1 month for top programmers (Apr 22, 2026) ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/old-national-onb-q1-2026-172452001.html)) | None found (the profile's patent search) ([Google Patents (USPTO)](https://patents.google.com/?assignee=%22Old+National+Bancorp%22), [Google Patents (USPTO)](https://patents.google.com/?assignee=%22Old+National+Bank%22)) | [1 open AI roles (Oct 1, 2026); most in AI product & strategy](https://www.bankingnewsai.com/banks/old-national#roles) |
| [Wintrust Financial Corporation](https://www.bankingnewsai.com/banks/wintrust) | Not disclosed | [10, incl. Tim Crane (President and Chief Executive Officer)](https://www.bankingnewsai.com/banks/wintrust#people) ([Investing.com (Raymond James Institutional Investors Conference, 3 March 2026)](https://www.investing.com/news/transcripts/wintrust-at-raymond-james-conference-strategic-growth-and-service-93CH-4538546), [Yahoo Finance (Quartr)](https://finance.yahoo.com/quote/WTFC/earnings/WTFC-Q2-2026-earnings_call-652204.html), [Wintrust Financial Corporation (GlobeNewswire)](https://www.globenewswire.com/news-release/2025/10/02/3160702/11955/en/wintrust-financial-corporation-appoints-two-members-to-board-of-directors.html)) | Wintrust Specialty Finance originations, first half 2026 (with AI credit adjudication): More than 4,000 deals, roughly $500 million; team of 34 (Jun 30, 2026) ([Equipment Finance News (first published by sister title FinAi News)](https://equipmentfinancenews.com/news/lender-operations/ai-driving-funding-growth-via-credit-adjudication/)) | Not disclosed | [1 open AI roles (Oct 5, 2026); most in responsible AI & governance](https://www.bankingnewsai.com/banks/wintrust#roles) |
| [UMB Financial](https://www.bankingnewsai.com/banks/umb) | Integration first: the Heartland systems conversion ([American Banker](https://www.americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-15-uma-wilson-umb-bank), [American Banker](https://americanbanker.com/news/umbs-post-acquisition-systems-conversion-set-for-october), [UMB Financial](https://blog.umb.com/economy-ai-impacts-on-the-markets/)) | [11, incl. Mariner Kemper (Chairman and CEO)](https://www.bankingnewsai.com/banks/umb#people) ([Banking Dive](https://www.bankingdive.com/news/umb-acquisitions-ceo-kemper-bank-deals/810866/), [American Banker](https://americanbanker.com/news/umbs-post-acquisition-systems-conversion-set-for-october)) | Earnings calls that discussed AI, Q3 2025 to Q2 2026: 1 of 4 (Q1 2026 only) (Jul 29, 2026) ([The Motley Fool (earnings call transcript)](https://fool.com/earnings/call-transcripts/2026/01/26/umb-financial-q3-2025-earnings-call-transcript), [The Motley Fool (earnings call transcript)](https://fool.com/earnings/call-transcripts/2026/04/21/umb-umbf-q4-2025-earnings-call-transcript), [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/umb-financial-umbf-q1-2026-160648739.html), [Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-umb-financial-tops-q2-2026-estimates-as-shares-rise-93CH-4820757)) | Not disclosed | Not surveyed |

## What are the latest dated moves on the AI record of Busey Bank and its peers?

The two newest dated entries of each bank since Oct 16, 2025, from the timelines of the profiles (which also log filings, results and deals that bear on the AI record), newest first.

| Date | Bank | Move |
| --- | --- | --- |
| Oct 1, 2026 | [Commerce](https://www.bankingnewsai.com/banks/commerce) | Nolan & Associates acquisition completed ([Yahoo Finance (Commerce Bank via Business Wire)](https://finance.yahoo.com/small-business/articles/commerce-bank-completes-acquisition-investment-110000160.html)) |
| Oct 1, 2026 | [First Merchants](https://www.bankingnewsai.com/banks/first-merchants) | CEO succession: Stewart to replace Hardwick on 1 January 2027 ([First Merchants Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/712534/000071253426000067/frme-20261001.htm), [First Merchants Bank](https://firstmerchants.com/why-us/news/2026/10/01/first-merchants-bank-ceo-mark-hardwick-to-retire-at-the-end-of-2026-and-president-mike-stewart-to-become-president-and-ceo)) |
| Sep 14, 2026 | [First Financial Bank](https://www.bankingnewsai.com/banks/first-financial-ohio) | Succession reshuffle: Anderson president, former CIO Myers COO ([First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000070895526000155/ffbc-20260914.htm), [American Banker](https://www.americanbanker.com/news/after-year-of-rapid-growth-ohio-bank-revamps-its-top-ranks)) |
| Sep 8, 2026 | [Wintrust](https://www.bankingnewsai.com/banks/wintrust) | Equipment-finance unit writes on financing the AI boom ([Wintrust Financial Corporation](https://wintrust.com/articles/2026/09/financing-the-ai-innovation-roadmap.html)) |
| Aug 31, 2026 | [Commerce](https://www.bankingnewsai.com/banks/commerce) | Fraud guide says scammers use generative AI ([Commerce Bank](https://commercebank.com/business/trends-and-insights/2026/growing-threats-in-commercial-banking-fraud)) |
| Aug 26, 2026 | [Wintrust](https://www.bankingnewsai.com/banks/wintrust) | Wintrust insurance banking note: automated credit assessments, AI governance watch ([Wintrust Financial Corporation](https://wintrust.com/articles/2026/08/insurance-banking-rundown.html)) |
| Aug 20, 2026 | [UMB](https://www.bankingnewsai.com/banks/umb) | 'Playing with the big boys' ([CNBC](https://www.cnbc.com/2026/08/20/a-regional-bank-will-rally-by-playing-with-the-big-boys-jpmorgan-says.html)) |
| Aug 14, 2026 | [Central Bank](https://www.bankingnewsai.com/banks/central-bancompany) | Q2 2026 10-Q: AI-related fraud and cyber risks monitored ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm)) |
| Aug 14, 2026 | [Central Bank](https://www.bankingnewsai.com/banks/central-bancompany) | Q2 2026 10-Q: $12 million of core modernisation capitalised ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm)) |
| Aug 11, 2026 | [First Merchants](https://www.bankingnewsai.com/banks/first-merchants) | Customer warning on bank-impersonation scams ([First Merchants Bank](https://firstmerchants.com/why-us/news/news-detail/2026/08/11/it-could-happen-to-you--bank-impersonation-scams)) |
| Aug 6, 2026 | [First Financial Bank](https://www.bankingnewsai.com/banks/first-financial-ohio) | Q2 2026 10-Q: no AI language ([First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000070895526000144/ffbc-20260630.htm), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-first-financial-bancorp-posts-q2-2026-profit-beat-93CH-4806062)) |
| Aug 6, 2026 | [Enterprise Bank & Trust](https://www.bankingnewsai.com/banks/enterprise-bank) | First banking partner in the AppFolio Stack Marketplace ([Enterprise Bank & Trust](https://enterprisebank.com/insights/enterprise-bank-and-trust-announces-appfolio-partnership)) |
| Aug 6, 2026 | [Busey Bank](https://www.bankingnewsai.com/banks/busey) | Q2 2026 10-Q: AI named in forward-looking risks; headcount and data processing ([First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000055/buse-20260630.htm)) |
| Aug 3, 2026 | [Enterprise Bank & Trust](https://www.bankingnewsai.com/banks/enterprise-bank) | Microsoft Copilot course for clients ([Enterprise Bank & Trust (Enterprise University)](https://enterprisebank.com/insights/eu-microsoft-copilot-transforming-everyday-work)) |
| Jul 30, 2026 | [UMB](https://www.bankingnewsai.com/banks/umb) | Q2 2026 10-Q has no AI language ([UMB Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/101382/000119312526325054/umbf-20260630.htm)) |
| Jul 29, 2026 | [Old National](https://www.bankingnewsai.com/banks/old-national) | Q2 2026 10-Q has no AI language ([Old National Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/707179/000070717926000046/onb-20260630.htm), [Old National Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/707179/000070717926000038/onb-20260331.htm), [Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Bancorp-Reports-Record-Second-Quarter-2026-Results-Announces-Enhanced-Executive-Leadership-Structure)) |
| Jul 28, 2026 | [Busey Bank](https://www.bankingnewsai.com/banks/busey) | Q2 2026 investor presentation: AI in the CFO's portfolio ([First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000049/buse_20260728x26q2xex992.htm)) |
| Jul 22, 2026 | [Old National](https://www.bankingnewsai.com/banks/old-national) | Q2 2026 call: AI for scalability ([Yahoo Finance](https://finance.yahoo.com/markets/stocks/articles/old-national-bancorp-q2-earnings-150646360.html)) |

## How does Busey's customer-facing AI compare with its Midwest peers'?

What each bank has disclosed about AI or digital tools its customers touch, with the scale it reports. A blank means nothing is disclosed, not that nothing exists.

| Bank | Customer-facing AI or digital tool | Scale disclosed | Date |
| --- | --- | --- | --- |
| Busey | Glia voice-AI and digital virtual assistants in the contact center; new Busey Digital Banking and Busey Mobile platform | 61.5% of calls handled by virtual assistants; wrap-up time down 50%; 30,000 customers absorbed without added headcount | February 2026; platform live June 8, 2026 ([The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Busey Bank](https://busey.com/assets/files/Bw7Fi3VO/DigitalBankingInTheKnow_061126.pdf)) |
| Old National | AI-powered call-center automation; Quavo agentic-AI dispute handling | Handling time cut (no figure); Quavo award for highest client satisfaction in dispute resolution | May 2026; January 2026 ([Old National Bank](https://www.oldnational.com/resources/insights/how-cfos-can-drive-real-returns-from-ai-investments), [Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Receives-2026-Trust-in-Banking-Award)) |
| Central Bancompany | Personetics AI-driven money-management insights; AI-enabled cash-flow forecasting | 32.5 million insights; 29% digital engagement rate (vendor-reported) | April 2026; March 2026 ([Personetics](https://personetics.com/resource-center/how-personetics-and-central-bank-drive-customer-centered-banking), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm)) |
| Commerce | Digital banking and mobile deposit | 82% digital penetration; app rated 4.7; 30% mobile-deposit use | December 31, 2025 ([Commerce Bancshares](https://investor.commercebank.com/files/doc_financials/2025/q4/CBSH-Q4-2025-Investor-Update.pdf)) |
| First Merchants | Spiral savings and giving tools in digital banking (no AI claimed) | Not disclosed | March 2026 ([Spiral (Business Wire)](https://www.businesswire.com/news/home/20260331563167/en/First-Merchants-Bank-Selects-Spiral-to-Power-Personalized-Savings-and-Community-Giving-Through-Everyday-Banking)) |
| Enterprise | Positive Pay, statements and balances inside AppFolio for property-management clients | Not disclosed | August 2026 ([Enterprise Bank & Trust](https://enterprisebank.com/insights/enterprise-bank-and-trust-announces-appfolio-partnership)) |

## Who leads AI at Busey and at its peers?

The executive or body each bank names for AI, and the board-level oversight on the record.

| Bank | AI owner named | Oversight disclosed | Date |
| --- | --- | --- | --- |
| Busey | Adrianne Bernini, director of AI, data science and insights; CFO Chris Chan has AI in his remit | Chief Risk Officer covers model risk and vendor management | April and July 2026 ([Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000049/buse_20260728x26q2xex992.htm)) |
| Old National | CIO Matt Keen; an AI center of excellence with acceptable-use policies and a live AI inventory | Enterprise Risk Committee covers technology 'including artificial intelligence' | April and May 2026 ([Old National Bank](https://www.oldnational.com/resources/insights/how-cfos-can-drive-real-returns-from-ai-investments), [Old National Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/707179/000110465926039075/onb-20260513xdef14a.htm)) |
| UMB | No AI executive named | Board Risk Committee oversees emerging technology including AI; TOPS committee within enterprise risk | February and March 2026 ([UMB Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/101382/000119312526076496/umbf-20251231.htm), [UMB Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/101382/000119312526103203/d82141ddef14a.htm)) |
| Wintrust | No AI executive named; CEO says governance came first | Director Laura Kohl, Morningstar's CIO, guides 'artificial intelligence objectives' | March and April 2026 ([Investing.com (Raymond James Institutional Investors Conference, 3 March 2026)](https://www.investing.com/news/transcripts/wintrust-at-raymond-james-conference-strategic-growth-and-service-93CH-4538546), [Wintrust Financial Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1015328/000110465926041498/tm261521-1_def14a.htm)) |
| First Financial | No AI executive named | AI governance framework 'implemented', covering responsible use, model risk and human oversight | April 2026 ([First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000110465926043973/tm261377-1_def14a.htm)) |
| Commerce | No AI executive named | An AI pillar in its enterprise data strategy and an AI roadmap | February 2026 ([Commerce Bancshares](https://commercebank.com/-/media/cb/pdf/about-us/annual-reports/2025annualreport.pdf)) |

## How does Busey's technology spending compare with its peers'?

Each bank's disclosed technology or data-processing cost line and the integration it was absorbing, as reported.

| Bank | Technology cost disclosed | Integration or platform work | Period |
| --- | --- | --- | --- |
| Busey | Data processing expense $43.2 million in 2025 ($27.1 million in 2024); $8.9 million in Q2 2026, down 36.8% | CrossFirst data conversion and bank merger completed in Q2 2025; $25.0 million synergy target, 100% realized in 2026 | 2025 to Q2 2026 ([First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000055/buse-20260630.htm), [First Busey Corporation](https://ir.busey.com/news-releases/news-release-details/first-busey-corporation-announces-2025-fourth-quarter-earnings/)) |
| Old National | Technology expense $29.6 million in Q2 2026 ($36.1 million in the Bremer conversion quarter) | Bremer conversion completed mid-October 2025 | Q3 2025 to Q2 2026 ([Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Bancorp-Reports-Record-Second-Quarter-2026-Results-Announces-Enhanced-Executive-Leadership-Structure), [Investing.com](https://investing.com/news/transcripts/earnings-call-transcript-old-national-bancorp-beats-q3-2025-forecasts-93CH-4302279)) |
| Wintrust | Software and equipment expense $142.4 million in 2025, up 16% | Growth with flat headcount (5,902 FTEs) | 2025 ([Wintrust Financial Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1015328/000101532826000007/wtfc-20251231.htm)) |
| Commerce | Data processing and software $38.2 million in Q2 2026, up 16.2% | Core banking implementation; FineMark acquisition closed January 1, 2026 | Q2 2026 ([Commerce Bancshares (SEC filings)](https://www.sec.gov/Archives/edgar/data/22356/000002235626000190/cbsh-20260630.htm), [American Banker](https://americanbanker.com/news/commerce-eyes-wealth-management-gains-after-sealing-m-a-deal)) |
| Central Bancompany | Computer software and maintenance $22.6 million in 2025, up 11.0% | TCS BaNCS core modernization; $12 million capitalized to date | 2025 to June 2026 ([Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026021067/cbci-20251231.htm), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm)) |
| UMB | Merger-related costs $1.7 million in Q2 2026 | Heartland systems conversion completed October 2025; 13 states | October 2025 to Q2 2026 ([Investing.com (earnings call transcript)](https://investing.com/news/transcripts/earnings-call-transcript-umb-financial-tops-q2-2026-estimates-as-shares-rise-93CH-4820757), [Business Wire via Yahoo Finance](https://finance.yahoo.com/news/umb-successfully-completes-systems-brand-130000414.html), [American Banker](https://www.americanbanker.com/news/2025-the-most-powerful-women-to-watch-no-15-uma-wilson-umb-bank)) |

## Which banks are Busey Bank's peers, and why these?

First Busey Corporation is compared here with First Merchants Corporation, Central Bancompany, Enterprise Financial Services Corp, First Financial Bancorp, Commerce Bancshares, Old National Bancorp, Wintrust Financial Corporation and UMB Financial: chosen by the editors for this page (see the note below the table). First Busey Corporation is classed as a regional or retail-commercial bank in the Midwest.

The computed group mixed in Bank of Hope, Trustmark, Community Bank N.A. and Park National, banks with no overlap with Busey's markets; this group holds the Midwest commercial banks that meet Busey in Illinois, the St. Louis and Kansas City metros and Missouri, from similar-sized First Merchants, Central Bancompany, Enterprise and First Financial to the larger Commerce, Old National, Wintrust and UMB.

## Common questions

### Is Busey Bank better than Old National at AI?

The record cannot settle capability, but Old National has put more on it: 66 on this site's disclosure index against Busey's 44.9. Old National reports an AI center of excellence and AI loan-review gains; Busey reports something Old National does not, a call-deflection rate, with Glia virtual assistants handling 61.5% of contact-center calls (February 2026). ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/old-national-onb-q1-2026-172452001.html), [Abrigo](https://www.abrigo.com/success-stories/how-old-national-bank-increased-loan-review-efficiency-and-capacity-with-ai-powered-workflow-intelligence/), [The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883))

### Does Busey Bank have an AI virtual assistant?

Yes, in the contact center. Glia's digital virtual assistant went live in 2024 and Glia Voice replaced the 1-800 touch-tone system; The Financial Brand reported in February 2026 that the virtual assistants handled 61.5% of calls. The new Busey Mobile app, live since June 8, 2026, points customers to a chat bubble for Customer Care and claims no AI feature. ([Glia (case study)](https://www.glia.com/case-study/busey-bank), [The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [Busey Bank](https://busey.com/assets/files/GYjzXVex/DigitalBankingInTheKnow_052026.pdf), [Busey Bank](https://busey.com/assets/files/Bw7Fi3VO/DigitalBankingInTheKnow_061126.pdf), [Busey Bank](https://busey.com/assets/files/GMNo9kJG/DigitalBankingInTheKnow_042326.pdf))

### How does Busey compare with UMB on AI?

UMB scores 47.9 on this site's index and Busey 44.9, close together. UMB's CEO called AI an overused term in April 2026 and its 10-K places AI oversight in a risk committee, with no AI executive named. Busey has a director of AI and a contact-center AI figure, 61.5% of calls handled, that UMB does not match on the record. ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/umb-financial-umbf-q1-2026-160648739.html), [UMB Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/101382/000119312526076496/umbf-20251231.htm), [Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883))

### Who leads AI at Busey compared with its peers?

Busey has a dedicated role: Adrianne Bernini, director of AI, data science and insights since April 2026, sponsored by CFO Chris Chan. At Old National, CIO Matt Keen runs an AI center of excellence. Wintrust, UMB, Commerce and First Financial name no AI executive; their AI oversight sits with board committees or a data strategy. ([Busey Bank](https://www.busey.com/about-us/news-and-announcements/busey-announces-director-of-ai-data-science-and-insights), [Old National Bank](https://www.oldnational.com/resources/insights/how-cfos-can-drive-real-returns-from-ai-investments), [Wintrust Financial Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1015328/000110465926041498/tm261521-1_def14a.htm), [UMB Financial (SEC filings)](https://www.sec.gov/Archives/edgar/data/101382/000119312526103203/d82141ddef14a.htm), [Commerce Bancshares](https://commercebank.com/-/media/cb/pdf/about-us/annual-reports/2025annualreport.pdf), [First Financial Bancorp (SEC filings)](https://www.sec.gov/Archives/edgar/data/708955/000110465926043973/tm261377-1_def14a.htm))

### How does Busey's technology spending compare with Wintrust and Commerce?

Busey's data processing expense was $43.2 million in 2025, swollen by the CrossFirst conversion, and $8.9 million in Q2 2026, down 36.8% year on year. Wintrust reports $142.4 million of software and equipment expense for 2025, up 16%; Commerce reports $38.2 million of data processing and software in Q2 2026 alone, up 16.2%. ([First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000055/buse-20260630.htm), [Wintrust Financial Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/1015328/000101532826000007/wtfc-20251231.htm), [Commerce Bancshares (SEC filings)](https://www.sec.gov/Archives/edgar/data/22356/000002235626000190/cbsh-20260630.htm))

### Does Busey use Microsoft Copilot like other Midwest banks?

Busey has not disclosed a Copilot rollout. First Merchants says Copilot has been rolled out through its entire organization (June 2026), and Enterprise runs a Microsoft Copilot course for its business clients (August 2026). Busey's disclosed AI vendors are Glia in the contact center and, in the FY2024 10-K, Verafin for fraud detection. ([Louisville Business First](https://www.bizjournals.com/louisville/news/2026/06/05/executive-insights-experts-crypto-ai-business-bank.html), [Enterprise Bank & Trust (Enterprise University)](https://enterprisebank.com/insights/eu-microsoft-copilot-transforming-everyday-work), [Glia (case study)](https://www.glia.com/case-study/busey-bank), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448925000041/buse-20241231.htm))

### How did the CrossFirst acquisition change Busey's technology position?

The $917 million CrossFirst deal closed on March 1, 2025 and took Busey to about $20 billion of combined assets; the data conversion and bank merger were completed in the second quarter of 2025. Glia's voice AI let Busey absorb 30,000 new customers without adding contact-center staff, and FTEs fell from 1,950 to 1,833 between June 2025 and June 2026. ([American Banker](https://americanbanker.com/news/head-start-old-national-says-bremer-deal-will-close-early), [First Busey Corporation](https://ir.busey.com/news-releases/news-release-details/first-busey-corporation-completes-acquisition-crossfirst), [First Busey Corporation (GlobeNewswire)](https://globenewswire.com/news-release/2025/07/22/3119892/0/en/first-busey-corporation-announces-2025-second-quarter-earnings.html), [The Financial Brand](https://thefinancialbrand.com/news/checking-accounts/build-relationships-checking-no-longer-promises-primacy-195883), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000055/buse-20260630.htm))

### How does Busey's AI fraud detection compare with its peers'?

Busey's 2025 10-K says AI-powered tools provide additional layers of fraud and threat detection, and its FY2024 10-K named Verafin as one; the cyber programme sits under its chief risk officer. Old National uses Quavo's agentic-AI dispute handling and won its 2026 award for client satisfaction; Central Bancompany's Q2 2026 10-Q says AI-related fraud and cyber risks had no material effect. ([First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448926000013/buse-20251231.htm), [First Busey Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/314489/000031448925000041/buse-20241231.htm), [Old National Bancorp](https://ir.oldnational.com/news/press-releases/press-release-details/2026/Old-National-Receives-2026-Trust-in-Banking-Award), [Central Bancompany (SEC filings)](https://www.sec.gov/Archives/edgar/data/2065601/000162828026057081/cbci-20260630.htm))

## Peers on this site

- [First Merchants Corporation AI strategy](https://www.bankingnewsai.com/banks/first-merchants) · [vs peers](https://www.bankingnewsai.com/banks/first-merchants/vs-peers)
- [Central Bancompany AI strategy](https://www.bankingnewsai.com/banks/central-bancompany) · [vs peers](https://www.bankingnewsai.com/banks/central-bancompany/vs-peers)
- [Enterprise Financial Services Corp AI strategy](https://www.bankingnewsai.com/banks/enterprise-bank) · [vs peers](https://www.bankingnewsai.com/banks/enterprise-bank/vs-peers)
- [First Financial Bancorp AI strategy](https://www.bankingnewsai.com/banks/first-financial-ohio) · [vs peers](https://www.bankingnewsai.com/banks/first-financial-ohio/vs-peers)
- [Commerce Bancshares AI strategy](https://www.bankingnewsai.com/banks/commerce) · [vs peers](https://www.bankingnewsai.com/banks/commerce/vs-peers)
- [Old National Bancorp AI strategy](https://www.bankingnewsai.com/banks/old-national) · [vs peers](https://www.bankingnewsai.com/banks/old-national/vs-peers)
- [Wintrust Financial Corporation AI strategy](https://www.bankingnewsai.com/banks/wintrust) · [vs peers](https://www.bankingnewsai.com/banks/wintrust/vs-peers)
- [UMB Financial AI strategy](https://www.bankingnewsai.com/banks/umb) · [vs peers](https://www.bankingnewsai.com/banks/umb/vs-peers)

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