# BNY (Bank of New York Mellon): AI agents, dated

Source: https://www.bankingnewsai.com/banks/bny-mellon/ai-agents
Record last changed: Oct 19, 2026

9 dated AI-agent moves from Dec 8, 2025 to Oct 1, 2026; 4 agent use cases on the profile, 3 in production. Strategy page: https://www.bankingnewsai.com/banks/bny-mellon

## Agent use cases

| Use case | Stage | What it does |
|---|---|---|
| **Eliza and employee-built agents** | In production | Enterprise platform; more than half of employees building agents; ~140 digital employees on repetitive tasks. |
| **Payments digital employees** | In production | Agents that repair cross-border payment data and answer client payment inquiries; validations down from five or six minutes to under 30 seconds. |
| **Contract Review Assistant** | In production | Agent built on Eliza that cut legal review of vendor agreements from four hours to one (75%) across more than 3,000 agreements a year. |
| **Frontier cyber-model testing** | Pilot | Early access to OpenAI GPT-5.4-Cyber and Anthropic Mythos for defensive testing; digital employees also find and fix code vulnerabilities. |

## Timeline

### Oct 2026

| Date | Move | Stage | Source |
|---|---|---|---|
| 2026-10-01 | **Russell profile: usage up from about 20% to 99% trained in a year** American Banker says about 20% of staff used Eliza at the start of 2025 against a 65% year-end target; 99% were trained within six months, more than 50% build agents and over 60% of code is built with AI help. It also credits Russell with digital employees that detect and fix code vulnerabilities, now more than 150. | In production | [American Banker, Oct 1, 2026](https://www.americanbanker.com/news/2026-the-most-powerful-women-in-banking-women-to-watch-18-leigh-ann-russell-bny) |

### May 2026

| Date | Move | Stage | Source |
|---|---|---|---|
| 2026-05-05 | **Named among Anthropic's finance-agent customers** Anthropic's launch of ten finance agent templates carries a BNY statement: 'With Eliza and Claude, we're giving processes new digital employees who work the case end to end.' | In production | [Anthropic, May 5, 2026](https://www.anthropic.com/news/finance-agents) |

### Apr 2026

| Date | Move | Stage | Source |
|---|---|---|---|
| 2026-04-16 | **Q1 deck: 50% daily users, >50% building agents, ~220 solutions, ~140 digital employees** Record quarterly revenue; the transformation agenda's metrics. | Announced | [BNY newsroom, Apr 16, 2026](https://www.bny.com/assets/corporate/documents/pdf/investor-relations/earnings/quarterly-update-presentation-1q-2026.pdf) |

### Mar 2026

| Date | Move | Stage | Source |
|---|---|---|---|
| 2026-03-11 | **BNY Pershing reports 160 'digital employees'** Managing Director Ben Harrison tells an advisor conference the firm has agents with employee badge numbers and performance frameworks, overseen by human managers; the group-level count reported in April was about 140. | Announced | [BNY newsroom, Apr 16, 2026](https://www.bny.com/assets/corporate/documents/pdf/investor-relations/earnings/quarterly-update-presentation-1q-2026.pdf) |

### Feb 2026

| Date | Move | Stage | Source |
|---|---|---|---|
| 2026-02-26 | **Patent application: orchestrating interaction with an AI application** US 2026/0057262 A1 describes an AI agent that turns a user message into an inference process, checks an API repository for missing inputs and then executes it. | Announced | [Google Patents (USPTO), Feb 26, 2026](https://patents.google.com/patent/US20260057262A1/en) |
| 2026-02-09 | **134 'digital employees'; $3.8 billion tech spend** CNBC: about 19% of revenue, the highest proportion among peers. | Announced | [CNBC, Feb 9, 2026](https://www.cnbc.com/2026/02/09/digital-employees-ai-bootcamps-americas-oldest-bank-spends-billions-on-tech.html) |

### Jan 2026

| Date | Move | Stage | Source |
|---|---|---|---|
| 2026-01-13 | **FY2025 scorecard: 99% of staff on Eliza, 160 solutions, 134 digital employees** The fourth-quarter deck adds more than 60 AI-related patent applications; on the call the CFO says BNY still spends more on cyber resiliency than on AI. | In production | [BNY (SEC filing), Jan 13, 2026](https://www.sec.gov/Archives/edgar/data/1390777/000139077726000004/ex993_quarterlyupdatepre.htm) |

### Dec 2025

| Date | Move | Stage | Source |
|---|---|---|---|
| 2025-12-12 | **OpenAI case study: 20,000 agent builders, 125+ live use cases** Pattanaik says 'We're not building side projects. We're changing how the bank works.' A Contract Review Assistant cut legal review from four hours to one across 3,000+ annual vendor agreements, and 99% of staff were trained on generative AI. | In production | [OpenAI, Dec 12, 2025](https://openai.com/index/bny/) |
| 2025-12-08 | **Google Cloud Gemini Enterprise added to Eliza** Employees build agents for data analysis such as parsing financial reports. | In production | [Banking Dive, Dec 9, 2025](https://www.bankingdive.com/news/bny-google-cloud-agentic-AI-robin-vince/807390/) |

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Canonical page: https://www.bankingnewsai.com/banks/bny-mellon/ai-agents
Part of [BankingNewsAI](https://www.bankingnewsai.com/). Every row is a dated, sourced entry on a bank profile on this site; the stage is the one the bank describes. Index of Markdown pages: https://www.bankingnewsai.com/llms.txt.