# Bank of Hawaii Corporation: AI strategy

Source: https://www.bankingnewsai.com/banks/bank-of-hawaii
Last updated: Oct 19, 2026

*Hawaii's largest bank by deposit share introduced generative AI tools in 2025 under a retiring CEO who called AI 'a dramatic, technological, operational shift' he could not fully predict, and handed the next phase to a new chief executive in April 2026.*

## How is Bank of Hawaii using AI?

Bank of Hawaii Corporation, the Honolulu parent of Bank of Hawaii with about $24 billion of assets, 350,000-plus digital enrolments and 6.4 million average monthly logins, has taken a cautious, explicit stance on AI. In a September 2025 interview, then chairman and CEO Peter Ho said 'AI is a dramatic, technological, operational shift that's happening in front of our very eyes' and that, much as he believed in 'the accretive power of that capability', there were 'elements that I just don't know how they ultimately play out for our organization', naming AI and shifting consumer behaviour as the changes shaping his two-to-three-year vision. The bank's 2025 10-K lists technology, AI and cybersecurity among its risk factors, and at the April 2026 annual meeting the new president and CEO, James Polk, who succeeded Ho on 1 April 2026 after Ho's retirement, reported that the bank had 'introduced generative AI tools' during 2025 alongside five new or renovated branches, including a new Lahaina branch, and a West Pacific headquarters in Guam. Financially 2025 net income was $206 million, or $4.63 per diluted share, on $24.2 billion of assets and $21.2 billion of deposits; second-quarter 2026 net income was $63.8 million, or $1.47 per share, up 11.1% on the quarter, with a 15.47% return on common equity, a 0.10% annualised net charge-off rate and 0.08% non-performing assets. The annual report and 10-K say more about the tools than earlier disclosures did: Microsoft Copilot was rolled out to all employees in July 2025, after three training modules employees had to complete to gain access; 60 employees act as 'AI Ambassadors'; and 'a robust governance framework was established to ensure responsible AI use, which incorporates policies, oversight committees, and ethical review protocols'. In his final chairman's message Ho wrote that 'AI is a vital part of a modern business, and this is the beginning of a thoughtful journey to incorporate its capabilities responsibly.' The 10-K adds a stand-alone AI risk factor stating that the bank and/or its vendors, clients or counterparties 'have in the past developed or incorporated' AI in business processes. On the first-quarter 2026 call, Polk's first as CEO, management said the bank had spent a lot of time building its AI governance and risk management and was working on AI use cases in wealth-management discovery and the call centre to create operating leverage, while calling it early to read results. The bank sits on Mid-Pacific Institute's AI Advisory Council and presented an AI case study at the July 2026 EdFuture Summit. Data is run by chief data officer Torrie Inouye; no AI budget has been disclosed, although the 2025 annual report lists Kimarie P. Matthews as executive director of an AI Development Center on the bank's Operating Committee, and customer-facing content warns about AI voice cloning and AI-assisted scams. Bank of Hawaii is a Hawaii state member bank supervised by the Federal Reserve.

## At a glance

| Field | Value |
| --- | --- |
| Lead bank | Bank of Hawaii |
| Ticker | BOH |
| Headquarters | Honolulu, HI |
| Consolidated assets | $23,876 million |
| Federal Reserve rank | 82 |
| Charter | Hawaii state member bank (Federal Reserve) |

## What AI partnerships and patents does Bank of Hawaii have?

Bank of Hawaii names one AI vendor, Microsoft, whose Copilot was rolled out to all employees in July 2025 after three training modules. It is a member of Mid-Pacific Institute's AI Advisory Council, which guides the July 2026 EdFuture Summit that the bank sponsors with CDWG and Google. The FY2025 10-K says the bank may rely on third-party AI models without naming them. No AI patents or published patent applications were found under the bank's name in Google Patents, and no AI lab, cloud or fraud-model partner is public. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm), [Hawaii Business Magazine (partner content, Mid-Pacific Institute)](https://www.hawaiibusiness.com/edfuture-summit-2026-preparing-hawaii-to-lead-with-ai/))

| Item | What it is | Status | Date | Sources |
| --- | --- | --- | --- | --- |
| Microsoft 365 Copilot | Generative-AI assistant available to all employees after three mandatory training modules, learning labs and a weekly Copilot challenge | In production | 2025-07-01 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| Mid-Pacific Institute AI Advisory Council | Bank of Hawaii is a council member (with voices from Nvidia and Microsoft) and presents an AI case study at the 21-22 July 2026 EdFuture Summit it sponsors | Member | 2026-05-20 | [Hawaii Business Magazine (partner content, Mid-Pacific Institute)](https://www.hawaiibusiness.com/edfuture-summit-2026-preparing-hawaii-to-lead-with-ai/) |

## Key points

- Generative AI tools introduced in 2025: Microsoft Copilot rolled out to all employees in July 2025 after mandatory training, 60 AI Ambassadors, and an AI governance framework with policies, oversight committees and ethical review protocols.
- Q1 2026 call: AI governance and risk management built out; use cases in progress in wealth-management discovery and the call centre, aimed at operating leverage.
- The 10-K carries a stand-alone AI risk factor; no AI budget disclosed by the bank. The 2025 annual report names Kimarie P. Matthews as executive director of the AI Development Center.
- Former CEO Peter Ho on AI: 'a dramatic, technological, operational shift' with outcomes he could not fully predict; retired 31 March 2026, succeeded by James Polk.
- Technology, AI and cybersecurity listed among enterprise risks in the 2025 10-K.
- Digital scale: 350,000-plus digital enrolments and 6.4 million average monthly logins; five branches built or renovated in 2025.
- 2025 net income $206 million ($4.63 per share); Q2 2026 net income $63.8 million ($1.47), ROE 15.47%, charge-offs 0.10%.
- West Pacific headquarters opened in Guam; new Lahaina branch after the Maui wildfires.
- First AI language: the 2024 annual report (filed 14 March 2025) says Bank of Hawaii is 'exploring various ways to responsibly incorporate AI' and runs pilots in the Branch and Contact Center teams on frontline coaching, interactive voice response and customer-feedback insight. The FY2024 10-K filed ten days earlier, and every 10-Q through the third quarter of 2025, contain no AI language; the first AI risk factor is in the FY2025 10-K filed 24 February 2026.
- Named owners: Taryn L. Salmon, Vice Chair and chief information and operations officer, oversees operations, IT, strategic data and analytics, information security and digital banking; Kimarie P. Matthews is executive director of the AI Development Center; Torrie M. Inouye is chief data officer; Ryan A. Field is chief information security officer; S. Bradley Shairson is chief risk officer.
- Board oversight: the 2026 proxy says the board 'devotes significant time and attention to the oversight of artificial intelligence (AI), cybersecurity and information security risk', and credits the chief administrative officer, who is also general counsel, with an AI initiative in the legal function to raise efficiency and cut cost.
- Third-party posture: Item 1C of the FY2025 10-K describes a third-party risk management framework with commercially available services that score vendors' security and track threat intelligence; the AI risk factor says the bank may rely on third-party models over which it has 'limited visibility'. The only AI vendor named anywhere is Microsoft (Copilot).
- Cost base the AI work is meant to move: 2025 noninterest expense was $443.1 million (up 7.9%), of which salaries and benefits were $248.8 million (up 7.0%), with 1,877 full-time-equivalent employees; second-quarter 2026 noninterest expense was $111.2 million, up 0.4% on a year earlier.
- Silence on the recent calls: the fourth-quarter 2025 call (26 January 2026) and second-quarter 2026 call (27 July 2026) transcripts contain no AI discussion; the only 2026 call with AI comments is the first quarter, when management cited governance, wealth-discovery and call-centre use cases. No patents or published patent applications on AI were found under the bank's name.

## Timeline

- Jul 28, 2026 — **Second-quarter 2026 10-Q: AI risk factor only** The 10-Q lists the AI risk factor (27 of 32) among forward-looking-statement factors and has no other AI language; noninterest expense was $111.2 million, up 0.4% on a year earlier. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000056/boh-20260630.htm))
- Jul 27, 2026 — **Second-quarter 2026 call: no AI discussion** Management on the first call after the CEO change talks about wealth, deposits and 'investing in our people and technology'; the transcript contains no mention of AI. ([Investing.com](https://ca.investing.com/news/transcripts/earnings-call-transcript-bank-of-hawaii-posts-mixed-q2-2026-results-as-shares-fall-93CH-4755043))
- Jul 27, 2026 — **Second-quarter 2026 results** Net income $63.8 million; EPS $1.47; ROE 15.47%. ([Bank of Hawaii Corporation (Business Wire via FT)](https://markets.ft.com/data/announce/full?dockey=600-202607270645BIZWIRE_USPRX____20260727_BW404067-1))
- Jun 11, 2026 — **Scam guidance for seniors** Top ten scams and how to avoid them. ([Bank of Hawaii](https://www.boh.com/blog/top-10-common-scams-targeting-seniors-and-how-to-avoid-them))
- May 20, 2026 — **AI case study at the EdFuture Summit** Bank of Hawaii, a member of Mid-Pacific Institute's AI Advisory Council, presents an AI case study at the 21–22 July summit it sponsors. ([Hawaii Business Magazine (partner content, Mid-Pacific Institute)](https://www.hawaiibusiness.com/edfuture-summit-2026-preparing-hawaii-to-lead-with-ai/))
- Apr 28, 2026 — **Annual meeting: generative AI tools introduced in 2025** Five branches built or renovated (including Lahaina), a West Pacific headquarters in Guam and 2025 results, as reported from the virtual meeting. ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html))
- Apr 27, 2026 — **First-quarter 2026 10-Q repeats the AI risk factor** AI is item 27 of 32 risk factors in the forward-looking statements; the filing has no other AI language. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000036/boh-20260331.htm))
- Apr 20, 2026 — **Q1 2026 call: AI use cases in wealth and the call centre** Management cites AI governance and risk work and use cases aimed at operating leverage; too early for results. ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-boh-q1-2026-193157621.html))
- Apr 1, 2026 — **James Polk becomes president and CEO** Peter Ho retires after 16 years as CEO. ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html))
- Mar 13, 2026 — **2026 proxy: board oversight of AI and a legal-function AI initiative** The board 'devotes significant time and attention to the oversight of artificial intelligence (AI), cybersecurity and information security risk'; the chief administrative officer is credited with an AI initiative to increase efficiency and reduce cost; the proxy repeats the Copilot rollout. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000022/boh-20260313.htm))
- Mar 13, 2026 — **2025 annual report: AI governance framework and 60 AI Ambassadors** Policies, oversight committees and ethical review protocols for responsible AI use; Ho calls AI 'a vital part of a modern business'. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm))
- Feb 24, 2026 — **FY2025 10-K adds a stand-alone AI risk factor** First Bank of Hawaii 10-K with AI language: the bank and its vendors 'have in the past developed or incorporated' AI; generative models may produce incorrect output, leak confidential data or reflect bias; third-party models give 'limited visibility'. Item 1C describes continuous vendor monitoring, third-party penetration testing and no material cyber incidents in 2025. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm))
- Feb 24, 2026 — **2025 annual report and 10-K** Net income $205.9 million; technology, AI and cyber among disclosed risks; leadership succession. ([Bank of Hawaii Corporation](https://boh.com/siteassets/annual-reports/annual-report-2025/financial-summary-2025-annual-report.pdf), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm))
- Feb 11, 2026 — **AI and oversharing guidance for customers** Warns that AI tools let scammers collect, analyse and act on what people post. ([Bank of Hawaii](https://boh.com/blog/think-twice-before-sharing-personal-information-on-social-media))
- Feb 3, 2026 — **Ho retirement and Polk succession announced** Polk, then president and chief banking officer, to become CEO on 1 April; Ho to consult to the bank until the end of 2027. ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-to-retire-as-bank-of-hawaii-ceo))
- Jan 26, 2026 — **Fourth-quarter 2025 call: digital capability, no AI discussion** The call transcript credits the bank's brand to its 125-year history, branch system and 'increasingly our digital service, marketing, and commerce capabilities'; it contains no mention of AI. ([The Motley Fool](https://fool.com/earnings/call-transcripts/2026/01/26/bank-of-hawaii-boh-q4-2025-earnings-transcript))
- Oct 28, 2025 — **Third-quarter 2025 10-Q and call are silent on the Copilot rollout** Filed after the July 2025 Copilot rollout, the third-quarter 10-Q contains no AI language, and the 27 October call transcript has no AI discussion; the wealth-platform update on that call concerns the Cetera arrangement. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619525000037/boh-20250930.htm), [The Motley Fool](https://fool.com/earnings/call-transcripts/2025/10/27/bank-of-hawaii-boh-q3-2025-earnings-transcript))
- Sep 21, 2025 — **Ho on rethinking the bank around AI** Asked for his two-to-three-year vision, Ho cites artificial intelligence and changing consumer behaviour: 'We are knee deep, probably five feet deep, in all of that.' He adds that Hawaii 'might not be on the cutting edge of technology and development, but we're not far behind.' ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii))
- Sep 21, 2025 — **CEO Peter Ho on AI as an operational shift** Belief in AI's 'accretive power' paired with uncertainty about outcomes for the bank and community. ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii))
- Jul 1, 2025 — **Microsoft Copilot rolled out to all employees (July 2025)** Access followed three training modules; learning labs and a weekly Copilot challenge supported adoption. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm))
- Mar 14, 2025 — **2024 annual report: generative AI pilots in branches and the contact centre** 'Generative Artificial Intelligence (AI) is the latest innovation tool being utilized in banking'; Branch and Contact Center teams run pilots on frontline training and coaching, interactive voice response and insight from customer feedback. The report also says the mobile and online banking platforms were upgraded in 2024 and that Taryn Salmon was promoted to Vice Chair and chief information and operations officer, overseeing IT, strategic data and analytics, information security and digital banking. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000095017025039413/boh_ars_20241231.pdf))
- Mar 4, 2025 — **FY2024 10-K filed with no AI language** Bank of Hawaii's 10-K for 2024 contains no reference to AI, generative AI or machine learning; the 2025 proxy statement filed on 14 March has none either. ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000095017025031193/boh-20241231.htm))

## Where AI runs

| Use case | What | Status | Detail | Sources |
| --- | --- | --- | --- | --- |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Generative AI tools for employees | In production | Introduced in 2025; Microsoft Copilot available to all employees from July 2025 after three training modules, supported by 60 AI Ambassadors. | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | Responsible-AI governance framework | In production | Policies, oversight committees and ethical review protocols established in 2025. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| [Model risk management](https://www.bankingnewsai.com/ai-regulation/by-use-case#model-risk) | AI risk-factor disclosure | In production | Stand-alone 10-K risk factor: evolving AI regulation, incorrect or biased generative-AI output, model opacity and reliance on third-party models. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| [Customer-facing chatbots](https://www.bankingnewsai.com/ai-regulation/by-use-case#customer-chatbots) | AI use cases in wealth discovery and the call centre | Pilot | Being worked on for implementation to create operating leverage (Q1 2026 call). | [The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-boh-q1-2026-193157621.html) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | AI listed as an enterprise risk | In production | Technology, AI and cybersecurity risk factors in the 10-K. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| [Customer-facing chatbots](https://www.bankingnewsai.com/ai-regulation/by-use-case#customer-chatbots) | Digital banking scale | In production | 350,000-plus enrolments; 6.4 million average monthly logins, up 21% from 2024. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| [Fraud detection](https://www.bankingnewsai.com/ai-regulation/by-use-case#fraud) | Scam education for seniors | In production | Top-ten scams guidance. | [Bank of Hawaii](https://www.boh.com/blog/top-10-common-scams-targeting-seniors-and-how-to-avoid-them) |
| [Fraud detection](https://www.bankingnewsai.com/ai-regulation/by-use-case#fraud) | AI-assisted scam awareness | In production | Guidance on how AI tools help scammers exploit social-media posts. | [Bank of Hawaii](https://boh.com/blog/think-twice-before-sharing-personal-information-on-social-media) |
| [Customer-facing chatbots](https://www.bankingnewsai.com/ai-regulation/by-use-case#customer-chatbots) | Interactive voice response pilot | Pilot | Contact Center pilot to improve interactive voice response experiences, described in the 2024 annual report. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000095017025039413/boh_ars_20241231.pdf) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Frontline training and coaching pilot | Pilot | Branch and Contact Center pilots using generative AI to enhance training and coaching of frontline employees and to draw insight from customer feedback (2024 annual report). | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000095017025039413/boh_ars_20241231.pdf) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI Development Center | In production | A unit led by an executive director (Kimarie P. Matthews) on the Operating Committee; featured in the October 2025 Learning & Career Expo; its scope is not described. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | Legal-function AI initiative | Rolling out | The 2026 proxy credits the chief administrative officer and general counsel with implementing an AI initiative in 2025 to increase efficiency and reduce cost. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000022/boh-20260313.htm) |
| [Generative & agentic AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#generative-agentic-ai) | AI-assisted engagement analytics for managers | In production | The refreshed BluePulse engagement platform, 74% participation, gives managers AI-powered support to interpret feedback and act on it. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| [Third-party & vendor AI](https://www.bankingnewsai.com/ai-regulation/by-use-case#third-party-vendors) | Vendor monitoring and third-party AI exposure | In production | Third Party Risk Management framework with commercial services scoring vendors' security and tracking threat intelligence; the AI risk factor adds exposure to third-party models and to vendors' own AI use. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| [AI governance (general)](https://www.bankingnewsai.com/ai-regulation/by-use-case#governance-general) | Board and committee oversight of AI risk | In production | The board and its Risk Management Committee receive regular reporting; the 2026 proxy says the board devotes significant time to AI, cybersecurity and information security oversight. | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000022/boh-20260313.htm) |

## Disclosed numbers

| Measure | Value | As of | Sources |
| --- | --- | --- | --- |
| 2025 net income / diluted EPS | $206 million / $4.63 | Apr 28, 2026 | [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html), [Bank of Hawaii Corporation](https://boh.com/siteassets/annual-reports/annual-report-2025/financial-summary-2025-annual-report.pdf) |
| Q2 2026 net income / diluted EPS | $63.8 million / $1.47 | Jul 27, 2026 | [Bank of Hawaii Corporation (Business Wire via FT)](https://markets.ft.com/data/announce/full?dockey=600-202607270645BIZWIRE_USPRX____20260727_BW404067-1) |
| Digital enrolments / average monthly logins | 350,000+ / 6.4 million | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| AI Ambassadors | 60 employees | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| Employees with Microsoft Copilot access | All employees (from July 2025) | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| Return on average common equity, Q2 2026 | 15.47% | Jul 27, 2026 | [Bank of Hawaii Corporation (Business Wire via FT)](https://markets.ft.com/data/announce/full?dockey=600-202607270645BIZWIRE_USPRX____20260727_BW404067-1) |
| Full-time-equivalent employees | 1,877 (1,729 in Hawaii) | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| 2025 noninterest expense / salaries and benefits | $443.1 million (+7.9%) / $248.8 million (+7.0%) | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm) |
| Q2 2026 noninterest expense | $111.2 million, +0.4% on Q2 2025 | Jun 30, 2026 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000056/boh-20260630.htm) |
| Digital banking customers using the mobile app | More than 80% of 350,000+ enrolled | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| Debit card activations / PIN management handled digitally | 29% / 36% | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| Mobile wallet transactions / Zelle customers | 10.3 million (+30%) / 189,700 | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| Online appointments booked (Bank by Appointment) | 49,311, about 4,109 a month | Dec 31, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm) |
| Hawaii deposit market share (FDIC Summary of Deposits) | 34.5%, largest in the state (First Hawaiian 32.1%) | Jun 30, 2025 | [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000054/ex992-bohearningspresent.htm) |

## Quotes

> "AI is a dramatic, technological, operational shift that's happening in front of our very eyes." — Peter Ho, Chairman and CEO (retired March 2026), Sep 21, 2025 ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii))

> "We recognize that AI is a vital part of a modern business, and this is the beginning of a thoughtful journey to incorporate its capabilities responsibly." — Peter Ho, Chairman and CEO (chairman's message, 2025 annual report), Mar 13, 2026 ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm))

> "As much as I believe in the accretive power of that capability, they’re elements that I just don’t know how they ultimately play out for our organization, for our community longer-term." — Peter Ho, Chairman and CEO (retired March 2026), Sep 21, 2025 ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii))

> "We are knee deep, probably five feet deep, in all of that." — Peter Ho, Chairman and CEO (retired March 2026), Sep 21, 2025 ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii))

> "We have a number of different AI use cases that we are working on right now to implement—some related to wealth management and the discovery process, opportunities within the call center, and a number of others." — Bank of Hawaii management (unnamed speaker), First-quarter 2026 earnings call, Apr 20, 2026 ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-boh-q1-2026-193157621.html))

> "Still a little early to read on that one, but that is our focus, and we are big believers that it has the opportunity to have a meaningful impact on the expense side." — Bank of Hawaii management (unnamed speaker), First-quarter 2026 earnings call, Apr 20, 2026 ([The Motley Fool (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-boh-q1-2026-193157621.html))

> "Bank of Hawai‘i is exploring various ways to responsibly incorporate AI for greater efficiency across our workforce." — Bank of Hawai‘i, 2024 annual report, Mar 14, 2025 ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000095017025039413/boh_ars_20241231.pdf))

## Who runs AI

- **James C. Polk** — President and CEO (from 1 April 2026) ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html))
- **Bradley Satenberg** — Chief Financial Officer ([MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html))
- **Peter S. Ho** — Former Chairman and CEO (retired 31 March 2026) ([LinkedIn](https://www.linkedin.com/in/peter-ho-927b086)) ([Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii), [MarketBeat (Yahoo Finance)](https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html), [Hawaii Business Magazine](https://hawaiibusiness.com/peter-ho-to-retire-as-bank-of-hawaii-ceo))
- **Torrie M. Inouye** — EVP and Chief Data Officer ([LinkedIn](https://www.linkedin.com/in/torrie-inouye-b47b90)) ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm), [Hawaii Business Magazine](https://hawaiibusiness.com/torrie-inouye-bank-of-hawaii-20-for-20-2024))
- **Taryn L. Salmon** — Vice Chair and Chief Information and Operations Officer (Enterprise Operations, IT, Strategic Data & Analytics, Information Security, Digital Banking; Chief Information Officer from December 2020) ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000095017025039413/boh_ars_20241231.pdf))
- **S. Bradley Shairson** — Vice Chair and Chief Risk Officer (since March 2024) ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm))
- **Kimarie P. Matthews** — EVP and Executive Director, AI Development Center ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm))
- **Ryan A. Field** — EVP, Chief Information Security Officer and IT Risk Manager ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm), [Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm))
- **Eric Chen** — EVP and Executive Director of Enterprise Data & Policy Governance ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm))
- **Vance H. Jones** — EVP, IT & Operations Business Risk Executive ([Bank of Hawaii Corporation (SEC filings)](https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm))

## Which AI vendors and fintechs does Bank of Hawaii work with?

| Company | What Bank of Hawaii uses it for | Status | Category |
| --- | --- | --- | --- |
| [Microsoft 365 Copilot](https://www.bankingnewsai.com/vendors/microsoft-copilot) | Microsoft Copilot introduced to every employee (2025 annual report). | In production | [Enterprise AI assistants](https://www.bankingnewsai.com/ai-tools/enterprise-ai-assistants) |

Each vendor and fintech page cites the source for the relationship. [AI tools for banks](https://www.bankingnewsai.com/ai-tools) · [fintech and neobank AI dossiers](https://www.bankingnewsai.com/fintech).

## Regulators it answers to

- [Federal Reserve](https://www.bankingnewsai.com/ai-regulation/federal-reserve) — Bank of Hawaii is a state member bank; Fed model-risk and third-party guidance govern generative AI tools and vendors. See [SR 11-7](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-11-7), [SR 23-4](https://www.bankingnewsai.com/ai-regulation/documents/fed-sr-23-4).
- [CFPB](https://www.bankingnewsai.com/ai-regulation/cfpb) — Consumer products bring UDAAP and chatbot-guidance exposure to any customer-facing AI. See [CFPB Chatbots in Consumer Finance (issue spotlight, 2023)](https://www.bankingnewsai.com/ai-regulation/documents/cfpb-chatbots-in-consumer-finance-2023).
- [SEC](https://www.bankingnewsai.com/ai-regulation/sec) — AI risk-factor disclosure in the 10-K sits within SEC scrutiny of AI-related statements. See [Division of Examinations FY2026 Priorities](https://www.bankingnewsai.com/ai-regulation/documents/sec-exam-priorities-fy2026).

## What the record suggests

### A new CEO can set the AI agenda

Polk inherits generative tools already deployed and a predecessor's candour about uncertainty; the first strategic statement on AI is his to make.

### Digital scale is the asset

Six million monthly logins on an island franchise is a rich data set for service and fraud models that has not been described.

### Risk-factor disclosure should evolve into use-case disclosure

Listing AI as a risk without naming its uses tells investors less than peers now provide.

### Pristine credit gives room to experiment

Charge-offs of 0.10% mean AI need not start in credit; operations and service are lower-risk starting points.

## FAQ

### Does Bank of Hawaii use AI?

Yes. Bank of Hawaii introduced generative AI tools in 2025: Microsoft Copilot was rolled out to all employees in July after mandatory training, 60 employees serve as AI Ambassadors, and the bank set up an AI governance framework with policies, oversight committees and ethical review protocols. On its first-quarter 2026 call management said it was working on AI use cases in wealth-management discovery and the call centre. The 10-K carries a stand-alone AI risk factor; no AI budget has been disclosed. Former CEO Peter Ho described AI as a dramatic operational shift whose outcomes for the bank remained uncertain.

### Who leads Bank of Hawaii now?

James C. Polk became president and CEO on 1 April 2026 after Peter Ho retired as chairman and CEO. Bradley Satenberg was promoted to chief financial officer.

### Who leads AI at Bank of Hawaii?

No single AI chief is named. Taryn L. Salmon, Vice Chair and chief information and operations officer, runs operations, IT, strategic data and analytics, information security and digital banking. Kimarie P. Matthews is executive director of the AI Development Center, listed on the Operating Committee in the 2025 annual report. Torrie M. Inouye is chief data officer, Eric Chen directs enterprise data and policy governance, Ryan A. Field is chief information security officer and S. Bradley Shairson is chief risk officer. The board oversees AI risk. James C. Polk has been CEO since 1 April 2026.

### Which AI vendors and partners does Bank of Hawaii disclose?

Only Microsoft: Microsoft Copilot was rolled out to all employees in July 2025 after three training modules. The bank sits on Mid-Pacific Institute's AI Advisory Council, alongside voices from Nvidia and Microsoft, and sponsors its July 2026 EdFuture Summit. The FY2025 10-K says the bank may rely on third-party AI models with limited visibility into how they are trained. No AI lab, cloud, fraud-model or data vendor is named, and no patents or published patent applications on AI were found under the bank's name.

### What do Bank of Hawaii's filings and earnings calls say about AI?

AI language is recent. The FY2024 10-K and 10-Qs through the third quarter of 2025 contain none. The 2024 annual report described generative-AI pilots in branches and the contact centre. The FY2025 10-K, filed 24 February 2026, added a stand-alone AI risk factor, and the 2026 proxy says the board devotes significant time to AI oversight. On the first-quarter 2026 call management cited wealth-discovery and call-centre use cases; the fourth-quarter 2025 and second-quarter 2026 calls did not mention AI.

## Sources (22)

1. Bank of Hawai‘i 2024 Annual Report (Form ARS, with Chairman's Message) — Bank of Hawaii Corporation (SEC filings), Mar 14, 2025. https://www.sec.gov/Archives/edgar/data/46195/000095017025039413/boh_ars_20241231.pdf
2. Bank of Hawaii Corporation Annual Report on Form 10-K for the fiscal year ended December 31, 2024 — Bank of Hawaii Corporation (SEC filings), Mar 4, 2025. https://www.sec.gov/Archives/edgar/data/46195/000095017025031193/boh-20241231.htm
3. Bank of Hawaii Corporation Quarterly Report on Form 10-Q for the quarter ended September 30, 2025 — Bank of Hawaii Corporation (SEC filings), Oct 28, 2025. https://www.sec.gov/Archives/edgar/data/46195/000004619525000037/boh-20250930.htm
4. Bank of Hawaii (BOH) Q3 2025 Earnings Transcript — The Motley Fool, Oct 27, 2025. https://fool.com/earnings/call-transcripts/2025/10/27/bank-of-hawaii-boh-q3-2025-earnings-transcript
5. Bank of Hawaii (BOH) Q4 2025 Earnings Transcript — The Motley Fool, Jan 26, 2026. https://fool.com/earnings/call-transcripts/2026/01/26/bank-of-hawaii-boh-q4-2025-earnings-transcript
6. Bank of Hawai‘i Corporation 2026 Proxy Statement (Schedule 14A) — Bank of Hawaii Corporation (SEC filings), Mar 13, 2026. https://www.sec.gov/Archives/edgar/data/46195/000004619526000022/boh-20260313.htm
7. Bank of Hawaii Corporation Quarterly Report on Form 10-Q for the quarter ended March 31, 2026 — Bank of Hawaii Corporation (SEC filings), Apr 27, 2026. https://www.sec.gov/Archives/edgar/data/46195/000004619526000036/boh-20260331.htm
8. Earnings call transcript: Bank of Hawaii posts mixed Q2 2026 results as shares fall — Investing.com, Jul 27, 2026. https://ca.investing.com/news/transcripts/earnings-call-transcript-bank-of-hawaii-posts-mixed-q2-2026-results-as-shares-fall-93CH-4755043
9. Bank of Hawaii Corporation Quarterly Report on Form 10-Q for the quarter ended June 30, 2026 — Bank of Hawaii Corporation (SEC filings), Jul 28, 2026. https://www.sec.gov/Archives/edgar/data/46195/000004619526000056/boh-20260630.htm
10. 20 for the Next 20: Torrie Inouye, Bank of Hawai‘i — Hawaii Business Magazine, Mar 14, 2024. https://hawaiibusiness.com/torrie-inouye-bank-of-hawaii-20-for-20-2024
11. Top 10 Common Scams Targeting Seniors — and How to Avoid Them — Bank of Hawaii, Jun 11, 2026. https://www.boh.com/blog/top-10-common-scams-targeting-seniors-and-how-to-avoid-them
12. Peter Ho, CEO of Bank of Hawai'i — Hawaii Business Magazine, Sep 21, 2025. https://hawaiibusiness.com/peter-ho-ceo-of-bank-of-hawaii
13. Financial Summary, 2025 Annual Report — Bank of Hawaii Corporation, Feb 26, 2026. https://boh.com/siteassets/annual-reports/annual-report-2025/financial-summary-2025-annual-report.pdf
14. Bank of Hawaii Corporation Annual Report on Form 10-K for the fiscal year ended December 31, 2025 — Bank of Hawaii Corporation (SEC filings), Feb 24, 2026. https://www.sec.gov/Archives/edgar/data/46195/000004619526000015/boh-20251231.htm
15. Bank of Hawaii Shareholders Re-Elect Directors, Approve Pay and EY as Auditor at Virtual AGM — MarketBeat (Yahoo Finance), Apr 28, 2026. https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-shareholders-elect-directors-100836326.html
16. Bank of Hawai‘i Corporation 2025 Annual Report (Form ARS) — Bank of Hawaii Corporation (SEC filings), Mar 13, 2026. https://www.sec.gov/Archives/edgar/data/46195/000004619526000023/boh_2025xarsxfiling.htm
17. Peter Ho to Retire as Bank of Hawai‘i CEO — Hawaii Business Magazine, Feb 3, 2026. https://hawaiibusiness.com/peter-ho-to-retire-as-bank-of-hawaii-ceo
18. AI and Oversharing: Tips to Stay Safe on Social Media — Bank of Hawaii, Feb 11, 2026. https://boh.com/blog/think-twice-before-sharing-personal-information-on-social-media
19. Bank of Hawaii (BOH) Q1 2026 Earnings Transcript — The Motley Fool (Yahoo Finance), Apr 20, 2026. https://finance.yahoo.com/markets/stocks/articles/bank-hawaii-boh-q1-2026-193157621.html
20. EdFuture Summit 2026: Preparing Hawaiʻi to Lead with AI — Hawaii Business Magazine (partner content, Mid-Pacific Institute), May 20, 2026. https://www.hawaiibusiness.com/edfuture-summit-2026-preparing-hawaii-to-lead-with-ai/
21. Bank of Hawai'i Corporation second quarter 2026 earnings presentation (Form 8-K, Exhibit 99.2) — Bank of Hawaii Corporation (SEC filings), Jul 27, 2026. https://www.sec.gov/Archives/edgar/data/46195/000004619526000054/ex992-bohearningspresent.htm
22. Bank of Hawai'i Corporation Second Quarter 2026 Financial Results — Bank of Hawaii Corporation (Business Wire via FT), Jul 27, 2026. https://markets.ft.com/data/announce/full?dockey=600-202607270645BIZWIRE_USPRX____20260727_BW404067-1

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