# Bank of America: AI agents, dated Source: https://www.bankingnewsai.com/banks/bank-of-america/ai-agents Record last changed: Nov 1, 2026 7 dated AI-agent moves from Feb 25, 2026 to Oct 27, 2026; 2 agent use cases on the profile, 2 in production. Strategy page: https://www.bankingnewsai.com/banks/bank-of-america ## Agent use cases | Use case | Stage | What it does | |---|---|---| | **EricaAssist and employee tools** | In production | Human-assisted AI agent for customer-service staff; Merrill advisor meeting journey; 400,000 prompts a day across the workforce. | | **AI risk factors and model governance** | In production | The 10-K covers autonomous AI agents, third-party AI models with limited visibility into training data, inaccurate outputs and bias, and says models may be ineffective if AI applications 'are not developed and trained properly or contain biases'. | ## Timeline ### Oct 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-10-27 | **Customer email: do not share credentials with AI tools or agents** A bank email titled 'Protecting your finances in the AI World' tells customers never to share their username and password with an outside service, 'including an AI-enabled tool or agent that offers to act on your behalf', and says they are responsible for activity resulting from that access; a spokesperson confirmed its authenticity to TechCrunch. | Announced | [TechCrunch, Oct 27, 2026](https://techcrunch.com/2026/10/27/bank-of-america-kindly-asks-that-you-dont-share-your-banking-password-with-your-AI-assistant/) | | 2026-10-22 | **Evident AI Symposium: Orchestra routing, guardrails and a doubled 2027 AI budget** Gopalkrishnan said the bank plans to double its AI budget next year, with spending focused on Erica handling more advanced conversations, institutional memory and more complex transactions; the Orchestra routing layer uses a small classifier model to send each query to the most cost-effective model ('We didn't want to be beholden to any given model'), and agents must stay within their allotted runtime and cannot complete multiple tasks autonomously. | Announced | [Banking Dive, Oct 29, 2026](https://www.bankingdive.com/news/bank-of-america-gopalkrishnan-capital-one-natarajan-manage-ai-costs/873146/) | ### Sep 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-09-23 | **DeMare: coding is the clearest AI return** At a BofA Securities conference the co-president says about 20,000 developers use coding agents for a 15% to 20% gain, about 95% of staff have AI access, and the bank is assessing third-party providers; Gopalkrishnan says AI investment interest is more than twice last year's and spending will probably double. | Announced | [Banking Dive, Sep 23, 2026](https://www.bankingdive.com/news/bank-of-america-ai-spending-roi-headcount-moynihan/831159) | | 2026-09-14 | **Moynihan on agent risk: 'we just don't do that'** After a weekend of public alarm over autonomous AI agents, the CEO says the bank keeps agents under control rather than 'left to operate'. | Announced | [American Banker, Sep 14, 2026](https://www.americanbanker.com/news/bofa-and-pnc-respond-to-rising-ai-fears) | ### Jul 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-07-21 | **EricaAssist gets generative AI** Employee-facing agent summarises the call reason and recommends next steps; average call time falls by nearly a minute. | In production | [Bank of America Newsroom, Jul 21, 2026](https://newsroom.bankofamerica.com/content/newsroom/press-releases/2026/07/bank-of-america-enhances-ericaassist-with-generative-ai-to-help-.html) | ### Apr 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-04-15 | **Q1 2026 call: all 200,000 teammates have AI access** Moynihan cites 90 AI installations working and says the bank will be 'more agentic versus prompt' as its 90,000-strong sales force moves to agent tools. | Announced | [The Motley Fool (Yahoo Finance), Apr 15, 2026](https://finance.yahoo.com/markets/stocks/articles/bofa-bac-q1-2026-earnings-153843706.html) | ### Feb 2026 | Date | Move | Stage | Source | |---|---|---|---| | 2026-02-25 | **2025 10-K: autonomous AI agents and third-party models as risks** The annual report says expanded use of AI, 'including emerging third-party AI services and autonomous AI agents', may bring data risk, unpredictable system interactions and AI failure, and notes internal AI governance frameworks. | In production | [Bank of America (SEC filings), Feb 25, 2026](https://www.sec.gov/Archives/edgar/data/70858/000007085826000157/bac-20251231.htm) | ## Outside AI agents (agent access tracker) | Agent | Relation | Since | Quote | Source | |---|---|---|---|---| | Any third-party agent | Restricted | 2026-10-14 | ""We strongly believe there should be a human in the loop to authorise money moving out of your account," Moynihan told CNBC." | [Retail Banker International via Yahoo Finance](https://finance.yahoo.com/news/us-banks-limit-ai-agents-113229223.html) | | Sierra Poppy (Personal Agent Protocol) | Partnered | 2026-10-09 | "today we're publishing a draft of Personal Agent Protocol, known as Poppy, and announcing an additional 35 design partners: Adyen, Atomic, Bank of America, BBVA, Chime, Cigna, Cloudflare, Comcast, DIRECTV, ElevenLabs, FOX, Gap Inc." | [Sierra](https://sierra.ai/blog/poppy) | All banks and agents: https://www.bankingnewsai.com/agentic-banking/agent-access --- Canonical page: https://www.bankingnewsai.com/banks/bank-of-america/ai-agents Part of [BankingNewsAI](https://www.bankingnewsai.com/). Every row is a dated, sourced entry on a bank profile on this site; the stage is the one the bank describes. Index of Markdown pages: https://www.bankingnewsai.com/llms.txt.