# AI incidents at banks in 2024

Source: https://www.bankingnewsai.com/ai-incidents/year/2024
Last updated: Oct 21, 2026

## How many AI incidents did banks have in 2024?

As of Oct 21, 2026, the register holds 11 publicly reported AI incidents at banks and fintechs dated 2024. 6 of the 11 records involve systems the institution or a regulator described as AI; 3 are automated systems not described as AI, and 2 are machine-learning systems not labelled AI on the record. Countries: United States (4), United Kingdom (3), India (1). Average severity 2.3 on a 1–5 scale. Status: 1 reported, 3 confirmed by the institution, 3 regulator finding, 1 court filing, 2 settled, 1 resolved. The most recent is "SBI warns that deepfake videos of its top management are promoting investment scams" (Dec 16, 2024).

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Dec 16, 2024 | State Bank of India | [SBI warns that deepfake videos of its top management are promoting investment scams](https://www.bankingnewsai.com/ai-incidents/sbi-2024-executive-deepfake-investment-videos) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Dec 7, 2024 | Kasikornbank | [Thai court orders Kasikornbank to pay part of a loss to an AI face-swap fake-official video-call scam](https://www.bankingnewsai.com/ai-incidents/kasikornbank-2024-faceswap-police-scam-ruling) | AI (stated) | AI used against the institution | Deepfake fraud | 2/5 | Resolved |
| Nov 28, 2024 | Santander UK (Banco Santander) and Halifax (Lloyds Banking Group) | [BBC reporter's AI-cloned voice passes Santander and Halifax phone-banking Voice ID](https://www.bankingnewsai.com/ai-incidents/santander-2024-bbc-voice-clone-voice-id) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Confirmed by the institution |
| Nov 12, 2024 | Metro Bank | [FCA fines Metro Bank £16.7m after its automated transaction monitoring missed 60m transactions](https://www.bankingnewsai.com/ai-incidents/metro-bank-2024-fca-automated-transaction-monitoring) | Automation, not AI | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Nov 5, 2024 | PlainsCapital Bank (Hilltop Holdings) and Pathward, N.A. | [PlainsCapital Bank customer sues after an alleged AI voice clone redirected a $20,000 transfer](https://www.bankingnewsai.com/ai-incidents/hilltop-2024-voice-clone-wire-lawsuit) | AI (stated) | AI used against the institution | Voice clone | 2/5 | Court filing |
| Oct 10, 2024 | Rimar Capital USA, Inc. / Rimar Capital, LLC | [SEC charges Rimar Capital over false claims of an AI-driven trading platform](https://www.bankingnewsai.com/ai-incidents/rimar-capital-2024-sec-ai-washing) | AI (stated) | Governance finding | AI-washing | 3/5 | Settled |
| Oct 2, 2024 | Starling Bank | [FCA fines Starling £29m after its automated sanctions screening checked only part of the list](https://www.bankingnewsai.com/ai-incidents/starling-2024-fca-automated-sanctions-screening) | Automation, not AI | Governance finding | Regulatory finding | 4/5 | Regulator finding |
| Jul 25, 2024 | ING Bank N.V. | [Dutch human-rights institute finds ING's automated payment screening discriminated over non-Dutch names](https://www.bankingnewsai.com/ai-incidents/ing-2024-nihr-name-screening-discrimination) | Automation, not AI | Governance finding | Bias finding | 3/5 | Regulator finding |
| Mar 27, 2024 | Upstart | [Independent monitor finds approval disparities for Black applicants in Upstart's AI lending model](https://www.bankingnewsai.com/ai-incidents/upstart-2024-fair-lending-monitor-disparities) | AI (stated) | Governance finding | Bias finding | 2/5 | Confirmed by the institution |
| Mar 18, 2024 | Delphia (USA) Inc. and Global Predictions Inc. | [SEC's first 'AI-washing' cases: robo-advisers Delphia and Global Predictions pay $400,000](https://www.bankingnewsai.com/ai-incidents/delphia-global-predictions-2024-sec-ai-washing) | AI (stated) | Governance finding | AI-washing | 3/5 | Settled |
| Feb 5, 2024 | OKX and OnlyFake | [404 Media passes OKX identity checks with a fake ID from 'neural network' site OnlyFake](https://www.bankingnewsai.com/ai-incidents/okx-2024-ai-generated-id-passes-kyc) | ML (inferred) | AI used against the institution | Synthetic identity | 1/5 | Reported |

The register: https://www.bankingnewsai.com/ai-incidents

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Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.