# AI incidents at banks in 2023

Source: https://www.bankingnewsai.com/ai-incidents/year/2023
Last updated: Oct 21, 2026

## How many AI incidents did banks have in 2023?

As of Oct 21, 2026, the register holds 10 publicly reported AI incidents at banks and fintechs dated 2023. 3 of the 10 records involve systems the institution or a regulator described as AI; 3 are automated systems not described as AI, and 4 are machine-learning systems not labelled AI on the record. Countries: United States (8), Germany (1), United Kingdom (1). Average severity 1.6 on a 1–5 scale. Status: 3 reported, 1 confirmed by the institution, 1 regulator finding, 2 court filing, 1 settled, 2 disputed. The most recent is "Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants" (Dec 17, 2023).

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Dec 17, 2023 | Navy Federal Credit Union | [Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants](https://www.bankingnewsai.com/ai-incidents/navy-federal-2023-mortgage-underwriting-bias-suit) | Automation, not AI | Governance finding | Litigation | 2/5 | Disputed |
| Dec 2023 | Revolut | [Revolut faces Illinois BIPA class action over selfie identity checks](https://www.bankingnewsai.com/ai-incidents/revolut-2023-illinois-biometric-id-suit) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Aug 27, 2023 | Fortress Trust and Retool | [Deepfaked voice in Retool breach linked to about $15m crypto theft at Fortress Trust](https://www.bankingnewsai.com/ai-incidents/fortress-trust-2023-retool-deepfake-voice-breach) | AI (stated) | AI used against the institution | Voice clone | 3/5 | Reported |
| May 31, 2023 | Deutsche Kreditbank AG (DKB) | [Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal](https://www.bankingnewsai.com/ai-incidents/dkb-2023-automated-credit-card-refusal-fine) | Automation, not AI | Governance finding | Regulatory finding | 2/5 | Regulator finding |
| May 1, 2023 | Coinbase | [Coinbase sued under Illinois BIPA over face-scan identity verification](https://www.bankingnewsai.com/ai-incidents/coinbase-2023-biometric-face-scan-suits) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Apr 28, 2023 | JPMorgan Chase (Chase) | [WSJ columnist's AI voice clone passes Chase credit-card voice biometrics](https://www.bankingnewsai.com/ai-incidents/jpmorgan-chase-2023-wsj-voice-clone-voice-id) | AI (stated) | AI used against the institution | Voice clone | 1/5 | Reported |
| Apr 18, 2023 | Betterment | [SEC fines robo-adviser Betterment $9m after coding errors stopped automated tax-loss harvesting](https://www.bankingnewsai.com/ai-incidents/betterment-2023-tax-loss-harvesting-coding-errors) | Automation, not AI | Institution's own AI | Other | 3/5 | Settled |
| Feb 22, 2023 | Lloyds Bank (Lloyds Banking Group) | [Vice reporter breaks into his own Lloyds account with an AI-cloned voice](https://www.bankingnewsai.com/ai-incidents/lloyds-2023-vice-voice-clone-voice-id) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Confirmed by the institution |
| Jan 4, 2023 | Wells Fargo | [DoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shown](https://www.bankingnewsai.com/ai-incidents/wells-fargo-2023-donotpay-voice-clone-refund) | AI (stated) | AI used against the institution | Voice clone | 1/5 | Disputed |
| 2023 | Bank of America | [AI clone of a client's voice calls a Bank of America banker to move money; attempt fails](https://www.bankingnewsai.com/ai-incidents/bank-of-america-2023-voice-clone-transfer-attempt) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Reported |

The register: https://www.bankingnewsai.com/ai-incidents

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Canonical page: https://www.bankingnewsai.com/ai-incidents/year/2023
Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.