# AI incidents at banks in 2022

Source: https://www.bankingnewsai.com/ai-incidents/year/2022
Last updated: Oct 21, 2026

## How many AI incidents did banks have in 2022?

As of Oct 21, 2026, the register holds 10 publicly reported AI incidents at banks and fintechs dated 2022. 3 of the 10 records involve systems the institution or a regulator described as AI; 4 are automated systems not described as AI, and 3 are machine-learning systems not labelled AI on the record. Countries: United States (7), United Kingdom (1), Hungary (1). Average severity 2.4 on a 1–5 scale. Status: 1 confirmed by the institution, 2 regulator finding, 3 court filing, 4 settled. The most recent is "Breach at ML fraud-analytics vendor Guardian Analytics exposes Webster Bank customers' data" (Nov 27, 2022).

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Nov 27, 2022 | Webster Bank, N.A. | [Breach at ML fraud-analytics vendor Guardian Analytics exposes Webster Bank customers' data](https://www.bankingnewsai.com/ai-incidents/webster-2023-guardian-analytics-vendor-breach) | ML (inferred) | Governance finding | Vendor AI breach | 3/5 | Settled |
| Oct 6, 2022 | JPMorgan Chase | [Callers sued over Nuance voice biometrics on Chase customer-service calls](https://www.bankingnewsai.com/ai-incidents/jpmorgan-chase-2022-nuance-voiceprint-suits) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Oct 3, 2022 | The Charles Schwab Corporation | [Class action alleged Schwab's Voice ID examined callers' voiceprints without written consent](https://www.bankingnewsai.com/ai-incidents/schwab-2022-voice-id-biometric-privacy-suit) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Aug 10, 2022 | Oportun | [CFPB fines Oportun's Hello Digit $2.7m after its automated savings algorithm overdrafted customers](https://www.bankingnewsai.com/ai-incidents/oportun-2022-hello-digit-savings-algorithm) | Automation, not AI | Institution's own AI | Other | 3/5 | Settled |
| Jul 26, 2022 | Upstart | [Investors' class action says Upstart misled them about its AI underwriting model](https://www.bankingnewsai.com/ai-incidents/upstart-2022-ai-model-securities-suit) | AI (stated) | Governance finding | Litigation | 2/5 | Court filing |
| Jul 14, 2022 | Bank of America | [Regulators fine Bank of America $225m over automated fraud filter that froze unemployment-benefit cards](https://www.bankingnewsai.com/ai-incidents/bank-of-america-2022-unemployment-card-fraud-filter) | Automation, not AI | Institution's own AI | Fraud model | 4/5 | Settled |
| Jul 2022 | Binance | [Binance says scammers used an AI deepfake of its communications chief in listing-scam calls](https://www.bankingnewsai.com/ai-incidents/binance-2022-executive-deepfake-zoom-calls) | AI (stated) | AI used against the institution | Deepfake fraud | 1/5 | Confirmed by the institution |
| May 2, 2022 | Citigroup (Citigroup Global Markets Limited) | [Citi trading algorithm sells $1.4bn of European stocks after an input error; UK and German fines](https://www.bankingnewsai.com/ai-incidents/citigroup-2022-flash-crash-trading-algorithm) | Automation, not AI | Institution's own AI | Trading automation | 4/5 | Regulator finding |
| Feb 17, 2022 | Wells Fargo Bank, N.A. | [Suits alleged Wells Fargo's automated mortgage underwriting discriminated against minority applicants](https://www.bankingnewsai.com/ai-incidents/wells-fargo-2022-mortgage-underwriting-bias-suit) | Automation, not AI | Governance finding | Litigation | 3/5 | Settled |
| Feb 8, 2022 | Budapest Bank Zrt. | [Hungarian DPA fines Budapest Bank HUF 250m for AI emotion analysis of customer-service calls](https://www.bankingnewsai.com/ai-incidents/budapest-bank-2022-emotion-ai-call-analysis-fine) | AI (stated) | Governance finding | Regulatory finding | 2/5 | Regulator finding |

The register: https://www.bankingnewsai.com/ai-incidents

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Canonical page: https://www.bankingnewsai.com/ai-incidents/year/2022
Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.