# AI incidents at banks: AI used against the institution

Source: https://www.bankingnewsai.com/ai-incidents/role/ai-weaponised
Last updated: Oct 21, 2026

## How many AI incidents at banks since 2022 were cases where criminals or other outsiders used AI (deepfakes, voice clones, AI phishing, synthetic identities) against the institution or its customers?

As of Oct 21, 2026, the register holds 29 publicly reported AI incidents at banks and fintechs where criminals or other outsiders used AI (deepfakes, voice clones, AI phishing, synthetic identities) against the institution or its customers since January 2022. 14 of the 29 records involve systems the institution or a regulator described as AI; 0 are automated systems not described as AI, and 15 are machine-learning systems not labelled AI on the record. Countries: United States (6), United Kingdom (5), India (2). Average severity 1.6 on a 1–5 scale. Status: 10 reported, 14 confirmed by the institution, 1 court filing, 3 resolved, 1 disputed. The most recent is "AI-agent-assisted intrusions breach Shinhan, KB Kookmin, Hana and 13 other Korean financial firms" (Sep 29, 2026).

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Sep 29, 2026 | Shinhan Bank, KB Kookmin Bank, Hana Bank, BNK Busan Bank and Yegaram Savings Bank | [AI-agent-assisted intrusions breach Shinhan, KB Kookmin, Hana and 13 other Korean financial firms](https://www.bankingnewsai.com/ai-incidents/korean-banks-2026-artex-ai-agent-intrusions) | ML (inferred) | AI used against the institution | Other | 5/5 | Reported |
| Jul 3, 2026 | NatWest Group | [Deepfake image of NatWest CEO Paul Thwaite spread on X as scam bait](https://www.bankingnewsai.com/ai-incidents/natwest-2026-ceo-deepfake-image-scam) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Jun 3, 2026 | Monzo and Barclays | [AI-generated 'Monzo Slots' and 'Barclays Slots' casino ads impersonate UK banks on social media](https://www.bankingnewsai.com/ai-incidents/monzo-2026-ai-fake-casino-ads) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| May 2026 | Lloyds Bank | [Lloyds refunds estate of 82-year-old customer lured by an AI Farage deepfake investment scam](https://www.bankingnewsai.com/ai-incidents/lloyds-2026-farage-deepfake-scam-refund) | ML (inferred) | AI used against the institution | Deepfake fraud | 2/5 | Confirmed by the institution |
| Apr 2026 | Westpac New Zealand and Kiwibank | [Deepfakes of Westpac NZ and Kiwibank chief executives used in Facebook investment-scam ads](https://www.bankingnewsai.com/ai-incidents/westpac-nz-2026-bank-ceo-deepfake-scam-ads) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Feb 26, 2026 | Commonwealth Bank of Australia | [Commonwealth Bank refers about A$1bn of suspect home loans, some reportedly AI-forged, to police](https://www.bankingnewsai.com/ai-incidents/commonwealth-bank-2026-ai-forged-loan-documents) | ML (inferred) | AI used against the institution | Other | 3/5 | Reported |
| Feb 2026 | Fideuram - Intesa Sanpaolo Private Banking and Intesa Sanpaolo | [Fideuram wires €95m after fake Intesa CEO messages and an AI-cloned lawyer's voice](https://www.bankingnewsai.com/ai-incidents/fideuram-2026-voice-clone-ceo-fraud) | ML (inferred) | AI used against the institution | Voice clone | 4/5 | Reported |
| Jan 2026 | Klarna | [Klarna processed payments for nine months for shops advertising with celebrity deepfakes](https://www.bankingnewsai.com/ai-incidents/klarna-2026-deepfake-pill-ads-payments) | ML (inferred) | AI used against the institution | Deepfake fraud | 2/5 | Reported |
| Dec 9, 2025 | PKO Bank Polski | [PKO BP warns that criminals use AI to forge bank employee IDs in impersonation scams](https://www.bankingnewsai.com/ai-incidents/pko-bp-2025-ai-fake-employee-ids) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Sep 2, 2025 | Banco Popular Dominicano | [Banco Popular Dominicano reports a generative-AI deepfake of its executive president](https://www.bankingnewsai.com/ai-incidents/banco-popular-dominicano-2025-ceo-deepfake) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Jul 2025 | Banco Santander | [Deepfake ads clone Santander chair Ana Botín's voice to push fake investment platforms](https://www.bankingnewsai.com/ai-incidents/santander-2025-botin-deepfake-investment-ads) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Reported |
| Jun 17, 2025 | Bank of Montreal (BMO Financial Group) | [Instagram ads use AI deepfakes of BMO strategist Brian Belski to lure investors](https://www.bankingnewsai.com/ai-incidents/bmo-group-2025-belski-deepfake-investment-ads) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Reported |
| Apr 11, 2025 | Nubank (Nu Holdings) | [Deepfake videos push a fake 'Nubank indemnity' scam in Brazil](https://www.bankingnewsai.com/ai-incidents/nubank-2025-deepfake-indemnity-scam) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Apr 2025 | Goldman Sachs | [Deepfakes of Goldman strategists David Kostin and Abby Joseph Cohen used in Instagram stock-tip scams](https://www.bankingnewsai.com/ai-incidents/goldman-sachs-2025-strategist-deepfake-ads) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Apr 1, 2025 | Kotak Mahindra Bank | [AI-manipulated video of Uday Kotak promoting an investment scheme goes viral](https://www.bankingnewsai.com/ai-incidents/kotak-2025-uday-kotak-deepfake-video) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Mar 26, 2025 | HSBC (Singapore) | [Deepfake Zoom call leads a Singapore finance director to wire US$499,000 from an HSBC account; funds recovered](https://www.bankingnewsai.com/ai-incidents/hsbc-2025-singapore-deepfake-cfo-wire) | AI (stated) | AI used against the institution | Deepfake fraud | 2/5 | Resolved |
| Mar 20, 2025 | ABN AMRO Bank N.V. | [Man used deepfaked selfies and ID photos to open 47 ABN AMRO accounts in other people's names](https://www.bankingnewsai.com/ai-incidents/abn-amro-2025-deepfake-selfie-accounts) | AI (stated) | AI used against the institution | Deepfake fraud | 3/5 | Resolved |
| Jan 21, 2025 | DNB Bank | [Deepfaked DNB executives in a fake Teams meeting try to get Singapore staff to pay out millions](https://www.bankingnewsai.com/ai-incidents/dnb-2025-deepfake-cfo-teams-call) | AI (stated) | AI used against the institution | Deepfake fraud | 1/5 | Confirmed by the institution |
| Dec 16, 2024 | State Bank of India | [SBI warns that deepfake videos of its top management are promoting investment scams](https://www.bankingnewsai.com/ai-incidents/sbi-2024-executive-deepfake-investment-videos) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Dec 7, 2024 | Kasikornbank | [Thai court orders Kasikornbank to pay part of a loss to an AI face-swap fake-official video-call scam](https://www.bankingnewsai.com/ai-incidents/kasikornbank-2024-faceswap-police-scam-ruling) | AI (stated) | AI used against the institution | Deepfake fraud | 2/5 | Resolved |
| Nov 28, 2024 | Santander UK (Banco Santander) and Halifax (Lloyds Banking Group) | [BBC reporter's AI-cloned voice passes Santander and Halifax phone-banking Voice ID](https://www.bankingnewsai.com/ai-incidents/santander-2024-bbc-voice-clone-voice-id) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Confirmed by the institution |
| Nov 5, 2024 | PlainsCapital Bank (Hilltop Holdings) and Pathward, N.A. | [PlainsCapital Bank customer sues after an alleged AI voice clone redirected a $20,000 transfer](https://www.bankingnewsai.com/ai-incidents/hilltop-2024-voice-clone-wire-lawsuit) | AI (stated) | AI used against the institution | Voice clone | 2/5 | Court filing |
| Feb 5, 2024 | OKX and OnlyFake | [404 Media passes OKX identity checks with a fake ID from 'neural network' site OnlyFake](https://www.bankingnewsai.com/ai-incidents/okx-2024-ai-generated-id-passes-kyc) | ML (inferred) | AI used against the institution | Synthetic identity | 1/5 | Reported |
| Aug 27, 2023 | Fortress Trust and Retool | [Deepfaked voice in Retool breach linked to about $15m crypto theft at Fortress Trust](https://www.bankingnewsai.com/ai-incidents/fortress-trust-2023-retool-deepfake-voice-breach) | AI (stated) | AI used against the institution | Voice clone | 3/5 | Reported |
| Apr 28, 2023 | JPMorgan Chase (Chase) | [WSJ columnist's AI voice clone passes Chase credit-card voice biometrics](https://www.bankingnewsai.com/ai-incidents/jpmorgan-chase-2023-wsj-voice-clone-voice-id) | AI (stated) | AI used against the institution | Voice clone | 1/5 | Reported |
| Feb 22, 2023 | Lloyds Bank (Lloyds Banking Group) | [Vice reporter breaks into his own Lloyds account with an AI-cloned voice](https://www.bankingnewsai.com/ai-incidents/lloyds-2023-vice-voice-clone-voice-id) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Confirmed by the institution |
| Jan 4, 2023 | Wells Fargo | [DoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shown](https://www.bankingnewsai.com/ai-incidents/wells-fargo-2023-donotpay-voice-clone-refund) | AI (stated) | AI used against the institution | Voice clone | 1/5 | Disputed |
| 2023 | Bank of America | [AI clone of a client's voice calls a Bank of America banker to move money; attempt fails](https://www.bankingnewsai.com/ai-incidents/bank-of-america-2023-voice-clone-transfer-attempt) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Reported |
| Jul 2022 | Binance | [Binance says scammers used an AI deepfake of its communications chief in listing-scam calls](https://www.bankingnewsai.com/ai-incidents/binance-2022-executive-deepfake-zoom-calls) | AI (stated) | AI used against the institution | Deepfake fraud | 1/5 | Confirmed by the institution |

The register: https://www.bankingnewsai.com/ai-incidents

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Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.