# AI incidents at banks: regulatory finding

Source: https://www.bankingnewsai.com/ai-incidents/category/regulatory-finding
Last updated: Oct 21, 2026

## How many regulatory finding AI incidents have banks had since 2022?

As of Oct 21, 2026, the register holds 6 publicly reported AI incidents at banks and fintechs in the regulatory finding category since January 2022. 1 of the 6 records involves systems the institution or a regulator described as AI; 4 are automated systems not described as AI, and 1 is a machine-learning system not labelled AI on the record. Countries: United Kingdom (2), Germany (1), Hungary (1). Average severity 2.8 on a 1–5 scale. Status: 6 regulator finding. The most recent is "Italy's privacy regulator fines Intesa Sanpaolo €17.6m for profiling 2.4m customers to move them to Isybank" (Mar 12, 2026).

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Mar 12, 2026 | Intesa Sanpaolo S.p.A. and Isybank S.p.A. | [Italy's privacy regulator fines Intesa Sanpaolo €17.6m for profiling 2.4m customers to move them to Isybank](https://www.bankingnewsai.com/ai-incidents/intesa-sanpaolo-2026-garante-isybank-profiling) | Automation, not AI | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Jan 22, 2025 | Kakao Pay | [Korea fines Kakao Pay KRW 5.97bn for sending 40m users' data to Alipay to build a credit-risk scoring model](https://www.bankingnewsai.com/ai-incidents/kakao-pay-2025-alipay-credit-score-data-fine) | ML (inferred) | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Nov 12, 2024 | Metro Bank | [FCA fines Metro Bank £16.7m after its automated transaction monitoring missed 60m transactions](https://www.bankingnewsai.com/ai-incidents/metro-bank-2024-fca-automated-transaction-monitoring) | Automation, not AI | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Oct 2, 2024 | Starling Bank | [FCA fines Starling £29m after its automated sanctions screening checked only part of the list](https://www.bankingnewsai.com/ai-incidents/starling-2024-fca-automated-sanctions-screening) | Automation, not AI | Governance finding | Regulatory finding | 4/5 | Regulator finding |
| May 31, 2023 | Deutsche Kreditbank AG (DKB) | [Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal](https://www.bankingnewsai.com/ai-incidents/dkb-2023-automated-credit-card-refusal-fine) | Automation, not AI | Governance finding | Regulatory finding | 2/5 | Regulator finding |
| Feb 8, 2022 | Budapest Bank Zrt. | [Hungarian DPA fines Budapest Bank HUF 250m for AI emotion analysis of customer-service calls](https://www.bankingnewsai.com/ai-incidents/budapest-bank-2022-emotion-ai-call-analysis-fine) | AI (stated) | Governance finding | Regulatory finding | 2/5 | Regulator finding |

The register: https://www.bankingnewsai.com/ai-incidents

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Canonical page: https://www.bankingnewsai.com/ai-incidents/category/regulatory-finding
Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.