# AI incidents at banks: AI job-cut reversal

Source: https://www.bankingnewsai.com/ai-incidents/category/job-cut-reversal
Last updated: Oct 21, 2026

## How many AI job-cut reversal AI incidents have banks had since 2022?

As of Oct 21, 2026, the register holds 2 publicly reported AI incidents at banks and fintechs in the AI job-cut reversal category since January 2022. 2 of the 2 records involve systems the institution or a regulator described as AI; 0 are automated systems not described as AI. Countries: Australia (1), Sweden (1). Average severity 2.0 on a 1–5 scale. Status: 1 confirmed by the institution, 1 resolved. The most recent is "Commonwealth Bank reverses 45 job cuts it attributed to an AI voice bot" (Jul 29, 2025).

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Jul 29, 2025 | Commonwealth Bank of Australia | [Commonwealth Bank reverses 45 job cuts it attributed to an AI voice bot](https://www.bankingnewsai.com/ai-incidents/commonwealth-bank-ai-voice-bot-job-cuts-reversed) | AI (stated) | Institution's own AI | AI job-cut reversal | 2/5 | Resolved |
| May 8, 2025 | Klarna | [Klarna resumes hiring human agents after AI-first customer service produced 'lower quality'](https://www.bankingnewsai.com/ai-incidents/klarna-2025-ai-customer-service-reversal) | AI (stated) | Institution's own AI | AI job-cut reversal | 2/5 | Confirmed by the institution |

The register: https://www.bankingnewsai.com/ai-incidents

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Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.