# AI incidents at banks: the register since 2022

Source: https://www.bankingnewsai.com/ai-incidents
Last updated: Oct 21, 2026

## How many AI incidents have banks publicly had since 2022, and what kind?

As of Oct 21, 2026, BankingNewsAI's register holds 62 publicly reported AI incidents at banks and fintechs dated from January 2022: 9 where the institution's own AI failed, was withdrawn or was reversed; 29 where criminals or others used AI against a bank or its customers; and 24 governance findings (bias, litigation, regulatory findings, AI-washing). The most common category is brand impersonation (11). By year: 2022, 10; 2023, 10; 2024, 11; 2025, 16; 2026, 15. 30 of the 62 records involve systems the institution or a regulator described as AI; 11 are automated systems not described as AI, and 21 are machine-learning systems not labelled AI on the record. The most recent entry is "U.S. Bank customers sue Pegasystems alleging its Voice AI secretly analysed their customer-service calls" (Oct 2, 2026). Every entry cites at least two independent publishers or one official or court source, and records the institution's own response. The register is new and incomplete: a bank without an entry has either been swept with nothing found (the date is stated on its page) or not been swept yet.

## Every AI incident on record, newest first

| Date | Institution | Incident | AI? | Role | Category | Severity | Status |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Oct 2, 2026 | U.S. Bank National Association (named in the complaint, not a defendant) | [U.S. Bank customers sue Pegasystems alleging its Voice AI secretly analysed their customer-service calls](https://www.bankingnewsai.com/ai-incidents/us-bancorp-2026-pega-voice-ai-wiretap-suit) | AI (stated) | Governance finding | Litigation | 2/5 | Court filing |
| Sep 29, 2026 | Shinhan Bank, KB Kookmin Bank, Hana Bank, BNK Busan Bank and Yegaram Savings Bank | [AI-agent-assisted intrusions breach Shinhan, KB Kookmin, Hana and 13 other Korean financial firms](https://www.bankingnewsai.com/ai-incidents/korean-banks-2026-artex-ai-agent-intrusions) | ML (inferred) | AI used against the institution | Other | 5/5 | Reported |
| Sep 17, 2026 | Libra Internet Bank | [Libra Internet Bank's OpenAI-based assistant 'Lia' calls a customer an 'idiot'](https://www.bankingnewsai.com/ai-incidents/libra-internet-bank-2026-lia-chatbot-insult) | AI (stated) | Institution's own AI | Chatbot failure | 1/5 | Confirmed by the institution |
| Jul 3, 2026 | NatWest Group | [Deepfake image of NatWest CEO Paul Thwaite spread on X as scam bait](https://www.bankingnewsai.com/ai-incidents/natwest-2026-ceo-deepfake-image-scam) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Jun 22, 2026 | Deutsche Bank National Trust Company (as trustee) | [D.C. Court of Appeals strikes Deutsche Bank National Trust brief citing four AI-invented cases](https://www.bankingnewsai.com/ai-incidents/deutsche-bank-us-2026-ai-hallucinated-brief-struck) | AI (stated) | Governance finding | Litigation | 2/5 | Court filing |
| Jun 3, 2026 | Monzo and Barclays | [AI-generated 'Monzo Slots' and 'Barclays Slots' casino ads impersonate UK banks on social media](https://www.bankingnewsai.com/ai-incidents/monzo-2026-ai-fake-casino-ads) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| May 13, 2026 | Klarna and Pagaya Technologies | [Pagaya sues Klarna, alleging it 'distilled' and misappropriated its AI underwriting model](https://www.bankingnewsai.com/ai-incidents/klarna-2026-pagaya-underwriting-model-suit) | AI (stated) | Governance finding | Litigation | 2/5 | Disputed |
| May 5, 2026 | CB Financial Services, Inc. (Community Bank, Carmichaels, PA) | [Community Bank files 8-K after an employee put customer SSNs into an unauthorized AI app](https://www.bankingnewsai.com/ai-incidents/cb-financial-2026-shadow-ai-customer-data) | AI (stated) | Governance finding | Data leak to an LLM | 3/5 | Confirmed by the institution |
| May 4, 2026 | Bankr (Bankrbot) and xAI (Grok) | [Morse-code prompt injection via Grok makes AI wallet agent Bankrbot send about $150,000-200,000 in tokens](https://www.bankingnewsai.com/ai-incidents/bankr-2026-grok-morse-prompt-injection) | AI (stated) | Institution's own AI | Prompt injection | 2/5 | Reported |
| May 2026 | Lloyds Bank | [Lloyds refunds estate of 82-year-old customer lured by an AI Farage deepfake investment scam](https://www.bankingnewsai.com/ai-incidents/lloyds-2026-farage-deepfake-scam-refund) | ML (inferred) | AI used against the institution | Deepfake fraud | 2/5 | Confirmed by the institution |
| Apr 2026 | Westpac New Zealand and Kiwibank | [Deepfakes of Westpac NZ and Kiwibank chief executives used in Facebook investment-scam ads](https://www.bankingnewsai.com/ai-incidents/westpac-nz-2026-bank-ceo-deepfake-scam-ads) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Mar 12, 2026 | Intesa Sanpaolo S.p.A. and Isybank S.p.A. | [Italy's privacy regulator fines Intesa Sanpaolo €17.6m for profiling 2.4m customers to move them to Isybank](https://www.bankingnewsai.com/ai-incidents/intesa-sanpaolo-2026-garante-isybank-profiling) | Automation, not AI | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Feb 26, 2026 | Commonwealth Bank of Australia | [Commonwealth Bank refers about A$1bn of suspect home loans, some reportedly AI-forged, to police](https://www.bankingnewsai.com/ai-incidents/commonwealth-bank-2026-ai-forged-loan-documents) | ML (inferred) | AI used against the institution | Other | 3/5 | Reported |
| Feb 2026 | Fideuram - Intesa Sanpaolo Private Banking and Intesa Sanpaolo | [Fideuram wires €95m after fake Intesa CEO messages and an AI-cloned lawyer's voice](https://www.bankingnewsai.com/ai-incidents/fideuram-2026-voice-clone-ceo-fraud) | ML (inferred) | AI used against the institution | Voice clone | 4/5 | Reported |
| Jan 2026 | Klarna | [Klarna processed payments for nine months for shops advertising with celebrity deepfakes](https://www.bankingnewsai.com/ai-incidents/klarna-2026-deepfake-pill-ads-payments) | ML (inferred) | AI used against the institution | Deepfake fraud | 2/5 | Reported |
| Dec 9, 2025 | PKO Bank Polski | [PKO BP warns that criminals use AI to forge bank employee IDs in impersonation scams](https://www.bankingnewsai.com/ai-incidents/pko-bp-2025-ai-fake-employee-ids) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Nov 4, 2025 | Upstart | [Upstart says its AI underwriting model over-reacted to macro signals, cutting approvals; investors sue](https://www.bankingnewsai.com/ai-incidents/upstart-2025-model-22-overreaction) | AI (stated) | Institution's own AI | Credit decisioning | 3/5 | Court filing |
| Sep 2, 2025 | Banco Popular Dominicano | [Banco Popular Dominicano reports a generative-AI deepfake of its executive president](https://www.bankingnewsai.com/ai-incidents/banco-popular-dominicano-2025-ceo-deepfake) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Jul 29, 2025 | Commonwealth Bank of Australia | [Commonwealth Bank reverses 45 job cuts it attributed to an AI voice bot](https://www.bankingnewsai.com/ai-incidents/commonwealth-bank-ai-voice-bot-job-cuts-reversed) | AI (stated) | Institution's own AI | AI job-cut reversal | 2/5 | Resolved |
| Jul 10, 2025 | Earnest Operations LLC | [Massachusetts AG settles with student lender Earnest for $2.5m over AI underwriting disparate impact](https://www.bankingnewsai.com/ai-incidents/earnest-2025-ai-underwriting-settlement) | AI (stated) | Governance finding | Bias finding | 3/5 | Settled |
| Jul 2025 | Banco Santander | [Deepfake ads clone Santander chair Ana Botín's voice to push fake investment platforms](https://www.bankingnewsai.com/ai-incidents/santander-2025-botin-deepfake-investment-ads) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Reported |
| Jun 17, 2025 | Bank of Montreal (BMO Financial Group) | [Instagram ads use AI deepfakes of BMO strategist Brian Belski to lure investors](https://www.bankingnewsai.com/ai-incidents/bmo-group-2025-belski-deepfake-investment-ads) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Reported |
| May 8, 2025 | Klarna | [Klarna resumes hiring human agents after AI-first customer service produced 'lower quality'](https://www.bankingnewsai.com/ai-incidents/klarna-2025-ai-customer-service-reversal) | AI (stated) | Institution's own AI | AI job-cut reversal | 2/5 | Confirmed by the institution |
| Apr 28, 2025 | JPMorgan Chase Bank, N.A. | [Class action alleged JPMorgan's HireVue AI video interviews were an unlawful lie-detector test](https://www.bankingnewsai.com/ai-incidents/jpmorgan-chase-2025-hirevue-lie-detector-suit) | AI (stated) | Governance finding | Litigation | 2/5 | Court filing |
| Apr 11, 2025 | Nubank (Nu Holdings) | [Deepfake videos push a fake 'Nubank indemnity' scam in Brazil](https://www.bankingnewsai.com/ai-incidents/nubank-2025-deepfake-indemnity-scam) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Apr 2025 | Goldman Sachs | [Deepfakes of Goldman strategists David Kostin and Abby Joseph Cohen used in Instagram stock-tip scams](https://www.bankingnewsai.com/ai-incidents/goldman-sachs-2025-strategist-deepfake-ads) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Apr 1, 2025 | Kotak Mahindra Bank | [AI-manipulated video of Uday Kotak promoting an investment scheme goes viral](https://www.bankingnewsai.com/ai-incidents/kotak-2025-uday-kotak-deepfake-video) | ML (inferred) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Mar 26, 2025 | HSBC (Singapore) | [Deepfake Zoom call leads a Singapore finance director to wire US$499,000 from an HSBC account; funds recovered](https://www.bankingnewsai.com/ai-incidents/hsbc-2025-singapore-deepfake-cfo-wire) | AI (stated) | AI used against the institution | Deepfake fraud | 2/5 | Resolved |
| Mar 20, 2025 | ABN AMRO Bank N.V. | [Man used deepfaked selfies and ID photos to open 47 ABN AMRO accounts in other people's names](https://www.bankingnewsai.com/ai-incidents/abn-amro-2025-deepfake-selfie-accounts) | AI (stated) | AI used against the institution | Deepfake fraud | 3/5 | Resolved |
| Jan 22, 2025 | Kakao Pay | [Korea fines Kakao Pay KRW 5.97bn for sending 40m users' data to Alipay to build a credit-risk scoring model](https://www.bankingnewsai.com/ai-incidents/kakao-pay-2025-alipay-credit-score-data-fine) | ML (inferred) | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Jan 21, 2025 | DNB Bank | [Deepfaked DNB executives in a fake Teams meeting try to get Singapore staff to pay out millions](https://www.bankingnewsai.com/ai-incidents/dnb-2025-deepfake-cfo-teams-call) | AI (stated) | AI used against the institution | Deepfake fraud | 1/5 | Confirmed by the institution |
| Dec 16, 2024 | State Bank of India | [SBI warns that deepfake videos of its top management are promoting investment scams](https://www.bankingnewsai.com/ai-incidents/sbi-2024-executive-deepfake-investment-videos) | AI (stated) | AI used against the institution | Brand impersonation | 1/5 | Confirmed by the institution |
| Dec 7, 2024 | Kasikornbank | [Thai court orders Kasikornbank to pay part of a loss to an AI face-swap fake-official video-call scam](https://www.bankingnewsai.com/ai-incidents/kasikornbank-2024-faceswap-police-scam-ruling) | AI (stated) | AI used against the institution | Deepfake fraud | 2/5 | Resolved |
| Nov 28, 2024 | Santander UK (Banco Santander) and Halifax (Lloyds Banking Group) | [BBC reporter's AI-cloned voice passes Santander and Halifax phone-banking Voice ID](https://www.bankingnewsai.com/ai-incidents/santander-2024-bbc-voice-clone-voice-id) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Confirmed by the institution |
| Nov 12, 2024 | Metro Bank | [FCA fines Metro Bank £16.7m after its automated transaction monitoring missed 60m transactions](https://www.bankingnewsai.com/ai-incidents/metro-bank-2024-fca-automated-transaction-monitoring) | Automation, not AI | Governance finding | Regulatory finding | 3/5 | Regulator finding |
| Nov 5, 2024 | PlainsCapital Bank (Hilltop Holdings) and Pathward, N.A. | [PlainsCapital Bank customer sues after an alleged AI voice clone redirected a $20,000 transfer](https://www.bankingnewsai.com/ai-incidents/hilltop-2024-voice-clone-wire-lawsuit) | AI (stated) | AI used against the institution | Voice clone | 2/5 | Court filing |
| Oct 10, 2024 | Rimar Capital USA, Inc. / Rimar Capital, LLC | [SEC charges Rimar Capital over false claims of an AI-driven trading platform](https://www.bankingnewsai.com/ai-incidents/rimar-capital-2024-sec-ai-washing) | AI (stated) | Governance finding | AI-washing | 3/5 | Settled |
| Oct 2, 2024 | Starling Bank | [FCA fines Starling £29m after its automated sanctions screening checked only part of the list](https://www.bankingnewsai.com/ai-incidents/starling-2024-fca-automated-sanctions-screening) | Automation, not AI | Governance finding | Regulatory finding | 4/5 | Regulator finding |
| Jul 25, 2024 | ING Bank N.V. | [Dutch human-rights institute finds ING's automated payment screening discriminated over non-Dutch names](https://www.bankingnewsai.com/ai-incidents/ing-2024-nihr-name-screening-discrimination) | Automation, not AI | Governance finding | Bias finding | 3/5 | Regulator finding |
| Mar 27, 2024 | Upstart | [Independent monitor finds approval disparities for Black applicants in Upstart's AI lending model](https://www.bankingnewsai.com/ai-incidents/upstart-2024-fair-lending-monitor-disparities) | AI (stated) | Governance finding | Bias finding | 2/5 | Confirmed by the institution |
| Mar 18, 2024 | Delphia (USA) Inc. and Global Predictions Inc. | [SEC's first 'AI-washing' cases: robo-advisers Delphia and Global Predictions pay $400,000](https://www.bankingnewsai.com/ai-incidents/delphia-global-predictions-2024-sec-ai-washing) | AI (stated) | Governance finding | AI-washing | 3/5 | Settled |
| Feb 5, 2024 | OKX and OnlyFake | [404 Media passes OKX identity checks with a fake ID from 'neural network' site OnlyFake](https://www.bankingnewsai.com/ai-incidents/okx-2024-ai-generated-id-passes-kyc) | ML (inferred) | AI used against the institution | Synthetic identity | 1/5 | Reported |
| Dec 17, 2023 | Navy Federal Credit Union | [Suits alleged Navy Federal's semi-automated mortgage underwriting discriminated against minority applicants](https://www.bankingnewsai.com/ai-incidents/navy-federal-2023-mortgage-underwriting-bias-suit) | Automation, not AI | Governance finding | Litigation | 2/5 | Disputed |
| Dec 2023 | Revolut | [Revolut faces Illinois BIPA class action over selfie identity checks](https://www.bankingnewsai.com/ai-incidents/revolut-2023-illinois-biometric-id-suit) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Aug 27, 2023 | Fortress Trust and Retool | [Deepfaked voice in Retool breach linked to about $15m crypto theft at Fortress Trust](https://www.bankingnewsai.com/ai-incidents/fortress-trust-2023-retool-deepfake-voice-breach) | AI (stated) | AI used against the institution | Voice clone | 3/5 | Reported |
| May 31, 2023 | Deutsche Kreditbank AG (DKB) | [Berlin DPA fines a bank, reported as DKB, €300,000 over an unexplained automated credit-card refusal](https://www.bankingnewsai.com/ai-incidents/dkb-2023-automated-credit-card-refusal-fine) | Automation, not AI | Governance finding | Regulatory finding | 2/5 | Regulator finding |
| May 1, 2023 | Coinbase | [Coinbase sued under Illinois BIPA over face-scan identity verification](https://www.bankingnewsai.com/ai-incidents/coinbase-2023-biometric-face-scan-suits) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Apr 28, 2023 | JPMorgan Chase (Chase) | [WSJ columnist's AI voice clone passes Chase credit-card voice biometrics](https://www.bankingnewsai.com/ai-incidents/jpmorgan-chase-2023-wsj-voice-clone-voice-id) | AI (stated) | AI used against the institution | Voice clone | 1/5 | Reported |
| Apr 18, 2023 | Betterment | [SEC fines robo-adviser Betterment $9m after coding errors stopped automated tax-loss harvesting](https://www.bankingnewsai.com/ai-incidents/betterment-2023-tax-loss-harvesting-coding-errors) | Automation, not AI | Institution's own AI | Other | 3/5 | Settled |
| Feb 22, 2023 | Lloyds Bank (Lloyds Banking Group) | [Vice reporter breaks into his own Lloyds account with an AI-cloned voice](https://www.bankingnewsai.com/ai-incidents/lloyds-2023-vice-voice-clone-voice-id) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Confirmed by the institution |
| Jan 4, 2023 | Wells Fargo | [DoNotPay says an AI voice clone got Wells Fargo to refund fees; the bank says the call didn't happen as shown](https://www.bankingnewsai.com/ai-incidents/wells-fargo-2023-donotpay-voice-clone-refund) | AI (stated) | AI used against the institution | Voice clone | 1/5 | Disputed |
| 2023 | Bank of America | [AI clone of a client's voice calls a Bank of America banker to move money; attempt fails](https://www.bankingnewsai.com/ai-incidents/bank-of-america-2023-voice-clone-transfer-attempt) | ML (inferred) | AI used against the institution | Voice clone | 1/5 | Reported |
| Nov 27, 2022 | Webster Bank, N.A. | [Breach at ML fraud-analytics vendor Guardian Analytics exposes Webster Bank customers' data](https://www.bankingnewsai.com/ai-incidents/webster-2023-guardian-analytics-vendor-breach) | ML (inferred) | Governance finding | Vendor AI breach | 3/5 | Settled |
| Oct 6, 2022 | JPMorgan Chase | [Callers sued over Nuance voice biometrics on Chase customer-service calls](https://www.bankingnewsai.com/ai-incidents/jpmorgan-chase-2022-nuance-voiceprint-suits) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Oct 3, 2022 | The Charles Schwab Corporation | [Class action alleged Schwab's Voice ID examined callers' voiceprints without written consent](https://www.bankingnewsai.com/ai-incidents/schwab-2022-voice-id-biometric-privacy-suit) | ML (inferred) | Governance finding | Litigation | 1/5 | Court filing |
| Aug 10, 2022 | Oportun | [CFPB fines Oportun's Hello Digit $2.7m after its automated savings algorithm overdrafted customers](https://www.bankingnewsai.com/ai-incidents/oportun-2022-hello-digit-savings-algorithm) | Automation, not AI | Institution's own AI | Other | 3/5 | Settled |
| Jul 26, 2022 | Upstart | [Investors' class action says Upstart misled them about its AI underwriting model](https://www.bankingnewsai.com/ai-incidents/upstart-2022-ai-model-securities-suit) | AI (stated) | Governance finding | Litigation | 2/5 | Court filing |
| Jul 14, 2022 | Bank of America | [Regulators fine Bank of America $225m over automated fraud filter that froze unemployment-benefit cards](https://www.bankingnewsai.com/ai-incidents/bank-of-america-2022-unemployment-card-fraud-filter) | Automation, not AI | Institution's own AI | Fraud model | 4/5 | Settled |
| Jul 2022 | Binance | [Binance says scammers used an AI deepfake of its communications chief in listing-scam calls](https://www.bankingnewsai.com/ai-incidents/binance-2022-executive-deepfake-zoom-calls) | AI (stated) | AI used against the institution | Deepfake fraud | 1/5 | Confirmed by the institution |
| May 2, 2022 | Citigroup (Citigroup Global Markets Limited) | [Citi trading algorithm sells $1.4bn of European stocks after an input error; UK and German fines](https://www.bankingnewsai.com/ai-incidents/citigroup-2022-flash-crash-trading-algorithm) | Automation, not AI | Institution's own AI | Trading automation | 4/5 | Regulator finding |
| Feb 17, 2022 | Wells Fargo Bank, N.A. | [Suits alleged Wells Fargo's automated mortgage underwriting discriminated against minority applicants](https://www.bankingnewsai.com/ai-incidents/wells-fargo-2022-mortgage-underwriting-bias-suit) | Automation, not AI | Governance finding | Litigation | 3/5 | Settled |
| Feb 8, 2022 | Budapest Bank Zrt. | [Hungarian DPA fines Budapest Bank HUF 250m for AI emotion analysis of customer-service calls](https://www.bankingnewsai.com/ai-incidents/budapest-bank-2022-emotion-ai-call-analysis-fine) | AI (stated) | Governance finding | Regulatory finding | 2/5 | Regulator finding |

## Browse

- By role: [Institution's own AI](https://www.bankingnewsai.com/ai-incidents/role/own-ai) (9) · [AI used against the institution](https://www.bankingnewsai.com/ai-incidents/role/ai-weaponised) (29) · [Governance finding](https://www.bankingnewsai.com/ai-incidents/role/governance) (24)
- By year: [2022](https://www.bankingnewsai.com/ai-incidents/year/2022) (10) · [2023](https://www.bankingnewsai.com/ai-incidents/year/2023) (10) · [2024](https://www.bankingnewsai.com/ai-incidents/year/2024) (11) · [2025](https://www.bankingnewsai.com/ai-incidents/year/2025) (16) · [2026](https://www.bankingnewsai.com/ai-incidents/year/2026) (15)
- By category: [Chatbot failure](https://www.bankingnewsai.com/ai-incidents/category/chatbot) (1) · [Credit decisioning](https://www.bankingnewsai.com/ai-incidents/category/credit-decisioning) (1) · [Fraud model](https://www.bankingnewsai.com/ai-incidents/category/fraud-model) (1) · [Trading automation](https://www.bankingnewsai.com/ai-incidents/category/trading-automation) (1) · [AI job-cut reversal](https://www.bankingnewsai.com/ai-incidents/category/job-cut-reversal) (2) · [Deepfake fraud](https://www.bankingnewsai.com/ai-incidents/category/deepfake-fraud) (7) · [Voice clone](https://www.bankingnewsai.com/ai-incidents/category/voice-clone) (8) · [Synthetic identity](https://www.bankingnewsai.com/ai-incidents/category/synthetic-identity) (1) · [Brand impersonation](https://www.bankingnewsai.com/ai-incidents/category/brand-impersonation) (11) · [Prompt injection](https://www.bankingnewsai.com/ai-incidents/category/prompt-injection) (1) · [Data leak to an LLM](https://www.bankingnewsai.com/ai-incidents/category/data-leak-to-llm) (1) · [Vendor AI breach](https://www.bankingnewsai.com/ai-incidents/category/vendor-ai-breach) (1) · [Bias finding](https://www.bankingnewsai.com/ai-incidents/category/bias-finding) (3) · [Litigation](https://www.bankingnewsai.com/ai-incidents/category/litigation) (11) · [Regulatory finding](https://www.bankingnewsai.com/ai-incidents/category/regulatory-finding) (6) · [AI-washing](https://www.bankingnewsai.com/ai-incidents/category/ai-washing) (2) · [Other](https://www.bankingnewsai.com/ai-incidents/category/other) (4)

## Responses and near-misses (not incidents)

- RBC weighs blocking Meta's Muse AI agent; BMO CEO warns against giving agents banking credentials — other, Oct 20, 2026
- Bank of America adds 1,000 contractors to patch software flaws exposed by Anthropic's Mythos — other, Oct 14, 2026
- JPMorgan, Citi, Bank of America, Schwab and Fifth Third block or limit outside AI agents in customer accounts — other, Oct 13, 2026
- ASIC to review Australian banks' AI use cases and their impact on customers — regulator warning, Sep 30, 2026
- Six banks including Bank of America and NatWest warn AI shopping agents raise fraud and privacy risks — other, Sep 22, 2026

All: https://www.bankingnewsai.com/ai-incidents/responses

## Method and sweep log

Each record needs two sources from two different publishers, or one official or court source; aggregator sites are not accepted; the institution's response is always recorded. Sweeps so far: 190 institutions between Oct 21, 2026 and Oct 21, 2026, 3793 queries, 111 candidates reviewed, 37 accepted. "No incident found" is always a dated statement about public reporting, not a statement that nothing happened.

## FAQ

### What counts as an AI incident at a bank?

An event, dated 2022 or later and publicly reported, in which an AI system caused or contributed to harm or a reversal at a bank or fintech: the institution's own AI failing, misbehaving or being withdrawn; criminals using AI (deepfakes, voice clones, AI phishing, synthetic identities) against the institution or its customers; or a governance finding such as a bias ruling, a lawsuit, a regulator's finding or AI-washing. Policies, pilots and restrictions with no harm are listed separately as responses and near-misses.

### Why does the register start in 2022?

Generative AI reached banks' customers and staff from late 2022, and incident reporting about bank AI before then is sparse and mostly about older statistical models. A fixed start date keeps the counts comparable year to year; earlier events are out of scope rather than missing.

### How is severity scored?

On a 1–5 scale: 1 contained, no customer harm; 2 limited harm or a policy reversal; 3 material harm or a regulatory finding; 4 large losses, many customers, or a consent order; 5 systemic, criminal, or across several institutions. Each record states the reason for its score.

### What do the status labels mean?

Reported: covered by the press but not confirmed by the institution. Confirmed by the institution: the bank or fintech acknowledged it. Regulator finding and court filing: a regulator or court document describes it (a filing is an allegation until decided). Settled, resolved and disputed say how it ended. Reported, disputed and court-filing records use attributed wording such as "alleged" or "according to".

### What sources does an entry need?

At least two sources from two different publishers, or at least one official or court source; every paragraph, timeline event and impact figure cites the sources behind it. Aggregator and content-farm sites, Wikipedia, Medium and LinkedIn posts are not accepted; official statements are quoted where they exist, and the institution's response is always recorded, even when it is "no public statement found".

### Does a bank without an entry mean it has had no AI incident?

No. It means none has been found that meets the sourcing bar. Each bank and fintech page says which case applies: incidents on record; a dated sweep that found none ("as of <date>, no publicly reported AI incident found"); or not yet swept. 190 institutions have been swept so far.

### How do I report a missing incident or a correction?

Reply to any issue of the daily brief with a link to the coverage, or use the contact on the About page. Every suggestion is checked against the same sourcing rules before it is added, and corrections are dated on the record.

### Where are bank bans on ChatGPT and other precautions?

On the responses and near-misses page: LLM restrictions, paused deployments, regulator warnings and internal probes where no harm was reported. They show how banks reacted to AI risk, so they are dated and sourced, but they are not counted as incidents.

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Canonical page: https://www.bankingnewsai.com/ai-incidents
Part of [BankingNewsAI](https://www.bankingnewsai.com/) — the register of AI incidents at banks: https://www.bankingnewsai.com/ai-incidents. Markdown versions of every reference page: append `.md` to the page URL; index at https://www.bankingnewsai.com/llms.txt.